Godt hotel med professionelt personale. God komfort med en række services. Og så ligger det perfekt med 360 graders udsigt over Atlanterhavet. Det var ret irriterende, at der ikke var mulighed for at kunne lave en kop kaffe på værelset. Det er første gang, jeg har prøvet det.
Hotellet og dets mange faciliteter og service levede fuldt ud op til forventningerne og ikke mindst et fordelagtigt pristilbud.
fantastisk beliggenhed med udsigt over havet, men synd at man på sådan etluksus hotel ikke har lyst til at benytte restauranten. Meden er ganske enkelt meget kedelig. a'la'carte restauranten kunne trænge til et løft,
All was ok, the service was good and was pleased we chose this hotel, I thought the food would be more Spanish-like however I liked the choice of dishes that we had everyday.
Location and breakfast and dinner buffet Drinks were not included in the half-board price and we were forced to pay the exorbitant hotel prices to have something to drink with our dinner
It is located at the central of Puerto de la Cruz, walking distance to old-city, hotel it self is situated right at the sea side, which give you a wonderful view from room It is really old hotel, even it has 4* you cannot really find them there... I would rather consider it as a budget accommodation.
In my room I missed a Mini bar an free WiFi connection
Our room (1503) and bathroom were spacious, quiet, with a lovely view. The hotel is set in beautiful gardens. The dining room closed at 9.30pm which is too early for Spanish people to have dinner (I am a Spanish resident). As the hotel seems to cater for mainly German and English tourists, I suppose this early timetable suits.
botanik garden somebody stoll 100 euros from room number
The surrounding gardens within the hotel grounds are superb. Food is plentiful-no way could you go hungry! Comfortable lounge/bar. A lot of places in the area including this hotel try to cater for disabled, however, anyone with a disability would find they are unable to access the pool which is such a shame, as it looks lovely.
Good around package and price, room was large.
Nice garden and quiet place. Friendly staff. Maybe they can buy some new babycots. The little iron beds are a little bit dangerous for a baby.
garden, staff, meal, ducks, people, swimming pool, everything sometimes was a loud music after 21.00 till 23.30, but it wasn't a problem for us
Really beautifull garden, peacefull, very big room, friendly staff at the restaurant. The comfort of the room was not 4* level but a spacious 3* (No minibar, no deskchair, old paint).
Garden location. Pool and area around. Food selection. Lounge area.
Staff was very correct and helpfull. Ideal location. Excellent price/quality ratio ! Parking the car in the city of Puerto de la Cruz is a problem. The hotel has a limited number of parking places.
The rooms are good sized, clean (no cockroaches) and everything you need for a stay are there (including complete kitchenary) No heating or ventilators, so it can become very hot in the apartment. Also the beds are very hot because of a plastic cover around the mattress.
Et roligt beliggende hotel, dejlig have, der bar præg af afslappethed. Underholdning og dans hver aften, afslappet atmosfære i restauranten med en god og spændende bufffet hver aften - mulighed for tennis og andre spil, fin internetadgang og god betjening i forhold til biludlejning. Nej.
God beliggenhed, udmærket hotel med venlig reception. Dejlig have og pool var i god stand. Værelserne var store og altanen et plus. De første 6 dage forløb helt perfekt undtagen den sidste nat hvor jeg og min kæreste til stor forskrækkelse og chock opdagede at der var blod på vores lagener..og det var ikke vore eget. Vi gjorde receptionen opmærksom på dette og fik en undskyldning. Hårtørrer på værelse, eller i det mindste mulighed for at låne en. Man går ud fra, som gæst at der er mulighed for at låne en hårtørrer, men det har de ikke. Og man skal selv vaske op, dvs. man bliver nød til at købe rengøringsprodukter som man alligevel kun bruger et par dage...det ville være rart hvis Bookings understregede dette så man er bedre forberedt.
Rolig og samtidig central beliggenhed. Fremragende værelse. Rigtigt gode og hyggelige udendørs faciliteter.
Vi havde et dejligt ophold - syntes dog bedre om restauranten på Bonanza, som vi via andre gæster, fandt ud af at vi også måtte benytte At ovenstående bliver oplyst måske allerede ved bestilling - og senest ved ankomst.
Breakfast was good and plentifull. The hotel consept was for 60+ and most of the guests was 70+. The Hotel had sold for some congress a garden party with pool until 02.00 and the noise of it kept all other hotel guests wakeupp until 02.00
The hotel staff wasn't so nice exept the house keeper's.But the view from the balcony is beautiful. There wasn't problem with the stuff.
The location, entertainment, pleasantness of the dining room staff, entertainments staff and cleaning staff. The food was an acceptable standard however the variety of deserts and fresh fruit was very limited. The staff at reception were not very welcoming and curt on arrival and did not display the customer service attitude that one would expect/desire
It's position in the centre of town. Spacious public areas. Nice pool etc Dining room rather cramped
Excellent position Some of the room fitting were fairly old and damaged, notably the bedside light and the bath had rust patches which had been touched up ineffectively
The accomodation was very clean and comfortable. Good choice of food.
Location Some of the staff was quite rude
the staff was very friendly the food could be more children oriented
Nice and close to everything that the city can offer,, lack of parkingspaces. But thats a very common problem in tenerife in general.
Afslappet asmosfære med yderst hjælpsomt personale. Hotellets beliggenhed er ideel, gåafstand til alt og godt udgangspunt for vandreture i by såvel som landskab. Dertil kun ca 200m til busstation, hvorfra busser kører til hele øen. Det er rigtig godt arrangeret med hotellets internet computere, men der mangler en mulighed for at kunne printe ud fra disse - især, hvor man nu hos ruteflyselskaberne, selv forud (2-22 tim før afrejse) selv skal printe sit bordingkort ud.
Svært at sige noget om. Vi sov der kun en nat og spiste morgenmad.
Jeg synes, at det er et godt hotel til prisen. Det er rent og pænt og værelserne er fine. Det kan dog være en idé at bede om et værelse i den bagerste ende af hottellet, da der kan være en del larm fra gaden i den ende der ligger over receptionen. Det bedste er nærheden til stranden.
Det er et godt hotel, det har en god placering i forhold til byen og stranden. Det er 3.gang vi boede på hotellet. Det ville være rart, hvis man kunne vælge værelse i bygningen, måske mod et mindre beløb.
god beliggenhed lille ovn
food was very good lots of choice reception staff
Facilities, relaxation, pools indoors and out
excellent range of food and friendly staff. sadly disappointed in the entertainment at night.Also not being allowed to eat in the other hotels (Bonanza and Canarife Palace)
quiet, nice breakfast lock box did not work
Excellent ratio price/offering. Tasty/rich breakfast and dinner. attentive staff. Very good location for trips and excursions. Rooms at floor level do not provide enough intimacy.
The meals The fact that the staff doesn't know English that good.
The food in general was good but the cooked food was only warm and not hot, they seem to have catered more for the german market than anyone else, and also had only one brand of beer in the dining room, as this was our 40th wedding anniversary overall, I was disappointed with the hotel,.and would not rebook. There was no mini bar in the fridge either, just empty .
it is conveniently placed especially for the Botanical Gardens. The dining room staff and cleaners were very pleasant. We generally enjoyed our stay. First impressions were extremely poor. The man on reception was just short of downright rude. We got the feeling we were unwelcome! He had to be asked for the door key as he had forgotten it. Then when we got to the room, we found he had forgotten to give us the card which operates the lighting. Fortunately we got one from a cleaner next door. The man who checked us out was almost as bad. suggest some re-training!!
It was what I expected for money paid. The staff has to speak other languages except German. Very far from the coast line, the beach. At night there were no light in the indoor swimming pool.
good location, lovely sea view from my room, the swimming pool was a nice touch No free carpark anywhere in sight, if you're planning to rent a car to get there, be warned! Also there was no fridge in the room, something I would expect in a so-called 4-star hotel. Not a 4-star standard, I'm afraid. Reception staff had poor English - it took 20 minutes to check me in!!!
Very helpful and polite staff. Evening entertainment poor and aimed at non Brits. No parking.
The breakfast provided was very varied. The lady in the beauty salon downstairs by the pool area did fantastic massages. Central location. Though a great selection was provided for breakfast sometimes the hot food was not that hot.
Excellent location, excellent staff, face some language problem very few know working english language. Telephone charges of 3 euro for no calls.
This is the third time we have stayed and the staff do not treat us as strangers. Excellent service.
We had a room on the 10th floor overlooking the Lido complex- woh, in the daytime but obviously noisier in the late evenings until the music died down along the promenade restaurants. Great room for the prce we paid for B and B though the breakfast was very average.. The beds were very uncomfortable and we both woke up each morning with backache. They also sounded like they were covered in plastic as they made an awful noise every time you moved. We did swim in the pool on both the afternoons we were there but the water was pretty chilly - it said it was 23 degrees. I can see why few people were using it!
The View. It was about 10 minutes walk from a free car park. And you can't even pull-up outside to leave your cases... and my room never got any sun.
The staff must try to speak english for those who dosent understand spanish
The setting and location . The guests were allowed in dining room at dinner time in shorts
Enestående beliggenhed og atmosfære. Fine faciliteter m. pool sauna og spapool. Venlig og professionel betjening.
Jeg syntes at hotel monopol er et utroligt hyggeligt og charmerende hotel, med en fantastisk beliggenhed. nej et utroligt hyggeligt hotel, der bare skal opleves.
Et fremragende hotel, fin service, god beliggenhed glimrende for voksne menneskeralt var tilfredsstillende
Very clean, good service, good breakfast and friendly personnel.
Nice hotel, easy access from the main road. A little bit far from the sea but it is not an issue when you have a rented car. Overall, good value for the money.
Great views, very good breakfasts (don't know about any other meals), close to town centre. Very noisy room. I'd expect a 4 start hotel to be a little more cleaner (I blame the management, not the maids). If you get a room with sea view you'll probably enjoy you're stay even with the limescale in the shower and some stains on the bathroom ceiling.
Good location in the town. Kindly staff, good furniture No air conditioning, extremely hot during the night
Good breakfast. Excellent situation. Very spartan furnishings. Very frugal cooking facilities and utensils : 3 forks, 3 knives, 3 spoons,...
Spacious rooms, good bathroom, good service, central location, parking facility, concert on Sunday, good price Noise at night from people leaving disco opposite (in Calle Hoya)
Situation and price. The rooms are big and Soundproofed.
very clean; close to the city centre; close to shops; staff very friendly too noisy at night, because of people on the street; a little hard to find
The room that we booked was very good, always clean. We felt there like at home. Very noisy at nights
heated swimming pool they colse it at 6pm
the location of hotel is really good, for visiting the island, for having breakfast/lunch/dinner at a seaside, enjoying the drink, atmosphere of the ocean, the staff was very nice and able to help, to answer questions, the hotel staff 24 hours available, rooms very clean and cleaned every day, enough space in the room, usefull little kitchen corner (mercadona nearby the hotel...) the first impression of entering the city of Puerto de la Cruz quite ;messy; looked like typical turistic place, full of high hotels but later on we found so many beautiful places in area and surroundings of hotel Astoria
Staff is frendly Repas dans l`htel n`etait pas satisfait - le petit-dejeuner assez bon mais le diner - pas du choix des salads fresh, plus avec le mayonnaise...Staff de la reception ne parle pas bien ni anglais ni francais ( 2-3 phrases).. Room cleaning was very bad (surtout dans le bathroom)
Nice pool, room with terrace and view to Teide vulcan, bus to city centre, meal, friendly staff in restaurant The barmen in the bar, who spoke only Portugease and made any efforts to understand my order. We visited the bar once and get enough.
A lot of thing to do (swimming pool, minigolf, beauty garden, table tennis, pool bar) Good breakfast and dinner. Peaceful location. Very clean hotel, so cleaners work very well every day. Thank you.
Perfect location for a holiday. The food and the services of the hotel are worth the four star. The hotel has an own botanical garden and hourly free transfer to the beach.
Worst attitude of hotel staff and hotel management we have ever seen! Started with the hotel reception being almost a floor up with stairs with no one to help you carry luagage and they call themself 4 start hotel. Then the room was suppose to be for 4 people, but we found a twin room to which they have staffed a convertable uncomfortable bed and a baby cot - leaving no room to move or to put luagage in the room. Instead of quickly changing the room set up or replacing a room - they have told us that if we want a bigger room we would have to pay 'only' 50% more than the booking rate.... We left the hotel!!! Don't get close!
nice clean hotel with good facilities. Food is very good.
pool, free wi-fi internet in lobby food too pricy for the quality, but hotel too far from restaurants to go elsewhere to eat easily. no internet in rooms
the Spa too many kids, if you want to relax it´s difficult some times
The breakfast and dinner buffet had a very good choice. The hotel is not easy to find .you will need a car as there are no other shops or bars within walking distance