Hoteller i Raleigh i nærheden af North Hills

The staff was oddly rude. When we asked for a crib for our baby, an employee complained about having to set it up and how hard it is.

Free bananas. Quiet in the room. Stones throw from the highway. There should be a zero-star option. I certainly don't think my room was cleaned before my stay - if ever. I didn't feel comfortable with my bare feet on the carpet. I bought a towel at a local store because I doubted the cleanliness of the towels in the room. Something was in the microwave. Broken furniture. No available outlets.

Location was alright close to 440. Trash on the floor upon my entry (wrappers). Loud profane occupants nearby until 2 am on a weekday. The front desk had my credit card info but, I do not carry my credit card. I was told I had to give them my debit card, email them my card info to an unsecur Gmail server or give them 50$ cash for any incidentals. This seemed to be an attempt to commit credit card fraud. I resisted. I do not recommend this hotel to anyone expecting a restful nights sleep before an interview or business meeting. Simply put, it was unprofessional, uncleanly and riddled with trash left behind by the cleaning crew. The sheets also we stained by a blue pen and clearly had not been bleached.

Nothing The sheets, towels, carpet, shower, sink everything was dirty. The sheets were yellow, there was mildew all over the shower, the carpet was filthy, the towels had toothpaste and other stains in them. The place was filthy. There was also prostitution going on. There was a pimp who came and picked one of the girls up and there was another one in a couple of rooms down from mine. I only stayed there because i had just finished a long drive from new york.

comfortable bed My towels were dirty.

Horribly dirty! Horribly dirty!

The Staff was very courteous & help. The rooms were dingy and drab. I had to be moved to another room due a leak or over flow, that create a large blister above the tub.

The hotel itself is clean and comfortable, and the day staff is fine. All of our problems were with the inadequately trained night staff. Due to numerous flight delays, we arrived late, around 3 a.m. The only staff there was the night auditor and the security guard. The computers were running nightly reports, so while the night auditor could see our reservation, he apparently lacked either the training or the authority to get us into our already-paid-for room until the reports finished. After waiting in the lobby for a half hour, with a fussy baby, he informed us that the report he had insisted on continuing had just marked us as no-shows, charged us, and canceled our reservation. He then offered to check us in at the walk-in rate, about 50% higher than we had reserved online, in addition to our reservation that had already been charged. After a half hour of arguing, and booking.com customer service attempting to convince him to honor our reservation, he offered us a slightly reduced rate, but still charging us twice. I informed him that I was going to get my attorney (family members staying in the same hotel) to explain his obligations to him. As I was explaining the situation to my family, at 4 a.m., he called my cell phone to inform me that it had been taken care of, and apologized profusely. I don't know what changed, but it was clear that he was not adequately trained in the hospitality industry, and lacked the authority to override his computer system that every desk clerk who has ever checked me in late has either had or not needed. He eventually made it right, but only after making a very long and stressful day even longer and more stressful. On a positive note, everything else was fine. If they'd just keep an actual hospitality worker on staff at night, this would probably be a 5 star review. I hope they don't discipline him for this, because it wasn't his fault. He was just in way over his head.