Hoteller i Raleigh i nærheden af North Hills

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I got there two hours early and was allowed early check-in. The mattress in my room was too firm. Also the free trial of TV internet never did load which is why I chose to give them a 3 instead of a perfect score.

Free bananas. Quiet in the room. Stones throw from the highway. There should be a zero-star option. I certainly don't think my room was cleaned before my stay - if ever. I didn't feel comfortable with my bare feet on the carpet. I bought a towel at a local store because I doubted the cleanliness of the towels in the room. Something was in the microwave. Broken furniture. No available outlets.

The Staff was very courteous & help. The rooms were dingy and drab. I had to be moved to another room due a leak or over flow, that create a large blister above the tub.

Horribly dirty! Horribly dirty!

comfortable bed My towels were dirty.

Nothing The sheets, towels, carpet, shower, sink everything was dirty. The sheets were yellow, there was mildew all over the shower, the carpet was filthy, the towels had toothpaste and other stains in them. The place was filthy. There was also prostitution going on. There was a pimp who came and picked one of the girls up and there was another one in a couple of rooms down from mine. I only stayed there because i had just finished a long drive from new york.

It was cheap. It was close and easy to get to RDU airport. Close to a restraunt, in the same parking lot. Pool was clean and well maintained. Rooms were not clean. I could hear people outside and in surrounding rooms clearly. No USB ports in the room. Only one available outlet without unplugging other things in the room. Not a flat screen tv, cable reception was horrible, many of the channels listed in the room were just static. Pillows sucked.

The hotel itself is clean and comfortable, and the day staff is fine. All of our problems were with the inadequately trained night staff. Due to numerous flight delays, we arrived late, around 3 a.m. The only staff there was the night auditor and the security guard. The computers were running nightly reports, so while the night auditor could see our reservation, he apparently lacked either the training or the authority to get us into our already-paid-for room until the reports finished. After waiting in the lobby for a half hour, with a fussy baby, he informed us that the report he had insisted on continuing had just marked us as no-shows, charged us, and canceled our reservation. He then offered to check us in at the walk-in rate, about 50% higher than we had reserved online, in addition to our reservation that had already been charged. After a half hour of arguing, and booking.com customer service attempting to convince him to honor our reservation, he offered us a slightly reduced rate, but still charging us twice. I informed him that I was going to get my attorney (family members staying in the same hotel) to explain his obligations to him. As I was explaining the situation to my family, at 4 a.m., he called my cell phone to inform me that it had been taken care of, and apologized profusely. I don't know what changed, but it was clear that he was not adequately trained in the hospitality industry, and lacked the authority to override his computer system that every desk clerk who has ever checked me in late has either had or not needed. He eventually made it right, but only after making a very long and stressful day even longer and more stressful. On a positive note, everything else was fine. If they'd just keep an actual hospitality worker on staff at night, this would probably be a 5 star review. I hope they don't discipline him for this, because it wasn't his fault. He was just in way over his head.