San Jose Hoteller

Guys at the front desk are all super nice. Lady at the front desk could try smiling.

Excellent breakfast.

Walk to the SAP Center. Free parking. Free breakfast. Nice rooms!

Is a great hotel, in my groups opinion it was better suited for many people than the Fairmount Hotel. Next year for fanime we will be staying at the Arena Hotel the whole time.

This is the best place to stay if you don't want to drive when attending an event at the SAP Center, which is less than a 10-minute walk. I also like that the place is very clean, the hotel and our room. My friend was in town to attend a concert with me and we were both very happy with the accommodations, especially since we just wanted a clean, safe place to stay and this was the place. The complimentary breakfast was pretty decent too. They had hot and cold options. The hotel is a bit dated but my main concern is cleanliness and safety.

The hotel is dated and could use a remodel, but it was reasonably priced. The room was clean, large but old. There was a jacuzzi tub in the bathroom which we didn't use. The switches and timer where outside the bathroom which dated the place. Still the room was good for what we needed it for. We had a good stay there.

Everything, from cleanliness of our room to the friendly service.

Close proximity to SAP center for events. New carpet and furnishings. Had a refrigerator, microwave and coffee pot in the room. Air conditioner did not work, it was blowing hot air. Bathroom was dingy looking but superficially clean. Their recent remodel did not include the bathroom.

The airport shuttle was terrific to have.

Pam at the registration desk was friendly and professional. Great first impression! I did not receive the complimentary breakfast that was advertised; confusion about a coupon. I was a bit disappointed in this.

I was charged twice for parking at the hotel. We were not allowed in/out entry into the parking area with our room keys. I was charged for parking at the parking gate and on my final bill. I called the hotel for REFUND and I haven't seen the refund on my bank statement as of this moment.

Great grounds and plenty of character; a relaxing venue with history and luxury.

We stayed here 1 night in room 121. It was a suite with easy access to the swimming pool. The back door lead right to the swimming pool. The pool looks bigger in the picture but it's still a excellent size. The staff was great and Sunday brunch was delicious. Good hotel to relax and get away from the regular 9-5. The only thing I can critique is we were there on a Saturday and there's was nothing special for dinner. The bar food was ok and room service food was ok. No restaurants walking distance but no big deal. Everything was releasing

Everything from the room/bathroom was spotless incredibly clean . beautiful place to stay. Absolutely no negative comments to say.also GREAT STAFF! Very helpful and on point..even if I have to go out of my way to stay here again it would be worth it.very quite also.no traffic noises etc.will be back for another stay asap!!!

Staff incredibly attentive The shortness of our stay

The grounds are really nice with a large and comfortable patio seating area and swimming pool. The furnishings in the room were old, old, old, and poorly decorated.

The staff was very helpful when it was found out that the website I had booked through hadn't communicated with the hotel fully and they had to go digging for my reservation. But I got a room, it was very nice, even if a bit cramped, but that didn't detract from my stay. The grounds were very nice. I enjoyed their exercise room, it was more filled out than most hotels. I just wish I had had warmer weather to enjoy the pool and more time to enjoy every other feature of Hayes Mansion.

The Valencia Hotel is one of my all time favourite hotels. the location is excellent, priced competitively and the staff are friendly and helpful. Great service!

Very comfortable room. Close to shopping and great food.

It's super clean, the staff is friendly, the rooms are nice, there is a hot tub, there is a gym, the mattress is phenomenal -- best night of rest, it's quiet, it's in a good location for restaurants/shopping. It's a good stop if you're in the area. No complaints.

Fun location, great vibe, beautiful common areas and outdoor living space. Wonderful breakfast included with room. Called to confirm pool was open (November) with beverage service, were told it was and that someone would come out to offer us drinks. Nobody ever came for 3 hours.

Great hot tub and pool in a convenient location right in Santana row. Spacious rooms, well furnished and decorated. A welcome respite from Silicon Valley. N/a

They actually have great cable, very friendly staff, just overall a great experience!

I was very please with the easy check in and check out process. The room was very clean, the bedding was very comfortable. The pool area was very clean and my family enjoyed night swimming as the pool was heated. It's near shopping and eating and the parking was easy. The only thing that was slightly uncomfortable was the airconditioner. It's so close to one of the beds that the air is blowing on you the entire night.

I love the rooms. They are clean and well maintained. I feel comfortable in every room I've stayed in. The service is wonderful. The staff is friendly and helpful. I enjoy coming back to this Four Points time and time again.

The breakfast was bomb af and they gave us a late checkout which was so clutch. The Sheraton is where its at! I didnt like how hard it was raining but theres nothing the hotel can do about that.

Rooms clean, staff friendly, nice big beds The parking was bad drove around for about 20 minutes to find parking very disappointed over all it nice place.

Both the pool and spa were closed.

Nice place, room was clean some street noise