Hoteller i San Juan

Fordele: Opmærksomhed på detaljerne, luksuriøse værelser, fremragende personale.

Ulemper: Vi elskede alt

Fordele: Pool-området

Ulemper: Jeg kunne ikke længere ophold

Fordele: El mar y piscina maravillosos .....

Ulemper: Nada todo mig gusto

Ulemper: Stadig at holde penge på mit kreditkort.

Fordele: Alt var fantastisk

Fordele: Service

Ulemper: Intet

Ulemper: Mad og drikke priserne meget dyre.

Fordele: Fremragende service

Ulemper: Personalet er meget venlige. Rent, meget rent og pænt. Fantastisk service. Gode faciliteter.

Fordele: The staff were very accommodating and friendly. Pools were lovely and clean (slightly chilly for my taste). Adults only area was nice. Only tried the patio restaurant which was very good, but pricey ($50 for french toast, OJ, single egg and sausage).

Ulemper: Room air conditioner had issues. Maintenance was unable to solve the issue and did not notify front desk that the issue was not fixed.

Fordele: Everything! outdoor spaces, great food, rooms spacious and confortable, amazing view of the ocean everywhere. One of the best hotels I've stayed in. Would love to come back.

Fordele: We had an excellent time, highlight was that our room window opened fully, facing the ocean. Beautiful!

Fordele: Excellent venue.

Ulemper: Poor staff. Very stuffy. Don't use Uber as the staff will ask you to have the Uber pick you up at the curb vs the hotel entrance.

Ulemper: I arrived at 3:40 pm and was told that the room I booked is not available. The front desk staff guaranteed that it would be ready by 4pm, but when I came back at 4:06pm I was told again the room is not ready. I finally checked in by 5pm and nobody explained why. They gave me two key cards and one doesn't work which kept me out of the room when I came back from swimming the other day. It is the most terrible experience that I have and I definitely don't recommend this hotel

Fordele: The rooms were luxurious yet charming, the staff was very helpful and the pool/lounge area was great

Ulemper: Not much to dislike.

Fordele: Cozy & comfortable, beautiful decor and great location to explore the city. Very friendly and helpful staff.

Ulemper: The walls/doors were a little thin, so we could hear everything going on outside

Fordele: Every staff interaction was terrific. Friendly, eager, helpful, welcoming. Front desk, restaurant (tapas bar, food and staff shine!) History just walks the halls with you! The rooftop pool and hot tub with harbor view at sunset was something special. Then we left a coat behind, and discovered it after our cruise ship left, they packed it up and Shipped it home.

Ulemper: Having to leave so soon. Should have booked a much longer stay!

Fordele: It's a historic building with an invaluable art collection.

Ulemper: Their claim to have a pool is ludicrous.

Fordele: The Hotel Staff is bilingual, loves travelers, will always say hello, will help you find your way around, will feed you until you are stuffed, will make you feel like you are in a family home. This location is across the street from one of the oldest Catholic Cathedrals in North America. Centrally located in Old San Juan for UBER rides, two ancient forts and fabulous restaurants within a block or two. Police are everywhere protecting your safety.

Ulemper: Main elevator kept breaking down with immediate repair by local Contracted company. Any baggage moves handled by Hotel. They helped us totally through this minor problem.

Fordele: The attention to detail and quality was evident in the furnishings and finishes of the hotel. The staff as courteous and responsive and the daily guest wine and cheese reception was a nice touch. It's location is hard to beat and the hotel blends well into the historical city of Old San Juan.

Ulemper: There is a lot of traffic directly outside. Not good for early check in.

Fordele: I liked everything. The staff was incredibly accommodating. The hotel itself was amazing and exactly what I wanted, which was a place with character and charm. Do yourself a favor and stay here.

Fordele: The staff was awesome!! Very comfy beds and a very good location!

Ulemper: The hotel is very old which is cool, but it need some upgrade.

Fordele: Beautiful hotel, wonderful hosts, located in an old world city.

Fordele: De ansatte arbejdede meget hårdt for at behage dig

Ulemper: Lobbymusik meget høj, så brugte ørepropper

Fordele: Personalet er meget høflige, opgraderede vores værelse gratis. Altid smilende, vil hjælpe dig uanset hvad. Havde et fantastisk ophold, og vil helt sikkert vende tilbage igen.

Fordele: Vidunderlig levende musik ved poolen og i lobbyen. Smuk strand, masser af liggestole og parasoller. Dejlig pool, bare lidt køligt.

Ulemper: Maden er så-som-så og alt for dyr (ingen stor overraskelse).

Fordele: Kundeservice

Fordele: Personalet var meget imødekommende.

Fordele: Great pool for toddlers! Awesome restaurants and service. For lunch La Isla restaurant kebobs are highly recommended. Our room had a ocean view that ir worth the extra money.

Ulemper: Beach is great but watch out for little kids cause waves are unpredictable and can get very strong from one second to another. I suggest keep them at the shore.

Fordele: Location is amazing. Condado area is vibrant. Great restaurants, great sightseeing.

Ulemper: Our room had roaches and after getting a minor upgrade, things went downhill. In the fine print, breakfast package excluded my 12 year old daughter, which put us in a weird place because we were then forced to pay for the overpriced breakfast or take her somewhere to eat. The hotel muddled up our booking. We received wrong expectations about our room, which ended up Being small and cramped. Hotel management isn't empowered to take care of customers and we received an "it-is-what-it-is" attitude from the staff. After asking, they said that for a discounted fee, we could upgrade. The total amount meant $250 out of pocket which we couldn't do. This was even after letting them know it was our first time staying there and we were in town to celebrate my brother in law's birthday. The hotel restaurant's food was bland and the quality is not 4 star level. Chefs couldn't even get a boiled egg right for our 18-month old. Every morning, we had to request it at least twice. Room service was poor and slow: a simple order of chicken tenders with ice cream jumped from $12 to $23, between tax and the high delivery fee. To make things worse, after almost an hour, the order arrived with missing silverware and napkins for which we had to call again. Was so let down by this experience. Go to La Concha a block down. The few extra dollars will be well worth it.

Fordele: I love how they had all the Amenities on site, and the Staff was Polite always willing to help and offer refreshments.

Ulemper: The Rooms had a little Moldy Smell. Other wise my kids love the Pool and the Beach.

Fordele: Great staff and great accommodations! We only ate once at this hotel but it was very pricey but the food was above average. Hotel is in a great location and is within walking distance of many restaurants and other attractions. I would visit again!

Ulemper: Obviously pricing of hotel restaurants is going to be pricey but it was pretty steep. I wish they offered something along the lines of a free continental breakfast. Other than this I cannot complain!

Fordele: I saw all the resorts and this on has the best bang for your buck. I am a young doctor and went with my girlfriend and did extensive research on best water front resorts and this is the one because of the pool and service. Becareful other hotels are in front of rocky beaches that will ruin your vacation. This has great beach prime location and amazing options on things to do.

Fordele: Service from the staff was excellent. View from our room was fantastic. Room and grounds were kept very clean. Beach was lovely and kept clean. We really enjoyed our stay and would like to return.

Ulemper: A little pricey. Also someone was smoking on their balcony. We could not sit on our balcony one evening because of the smokers. I was told that the hotel policy allows smoking on the balconies as long as their balcony door remains shut. That may be fine to keep smoke out of the room but it doesn't help guests in nearby rooms. Smoking should not be allowed anywhere on the grounds, including balconies.

Fordele: Our family loved the close proximity to the beach.

Ulemper: Taxis were too expensive. There's not enough public transportation.

Fordele: Nice hotel, a little bit old Staff members are great Location is one of the best in San Juan Nice Beach front, nice poll area, everything else is below average You have CSV, Walgreens, and many restaurants walking distance

Ulemper: Everything is overpriced Rooms are old and small Bar is noisy and crowd not cool at all Casino area looks aweful I didn't wasted time on it

Fordele: We loved the amenities, cleanliness , and attentiveness of staff in addition the local of the hotel to all different conviniences

Ulemper: Nothing to dislike

Ulemper: Begrænsede valgmuligheder restauranter

Ulemper: Housekeeping is mediocre, they take too much time to get the whole floor clean.

Fordele: Hotel is clean and friendly staff

Ulemper: Location isn't the best taxi to old San Juan was about 15.00 dollars each way. No restaurants nearby so you have to get a taxicab and can become costly.

Fordele: the infinity pool and the service as well as the area

Ulemper: no minibar

Fordele: Love the casino love the Metropole restaurant love the pool

Ulemper: I don't like it there is not a beach in the hotel

Fordele: I loved the Club Lounge. The breakfast was superb. Every staff member I interacted with was super friendly and helpful.

Ulemper: The food was very expensive and to be honest, the yellow walls reminded me of a high school (and not the good kind).

Fordele: Service was fast! The staff was wonderful! The facilities very well kept and they where always making sure I had what I needed.

Ulemper: I LOVED EVERYTHING! I have nothing to complain about. Nothing was bad!! VERY WELLA ORGANIZED!

Fordele: We enjoyed the proximity to Old San Juan and the friendly staff. The room was very comfortable and the WIFI worked well even after the hurricane when not many working WiFi signals could be found. We also enjoyed the infinity pool and the gym. Zen Spa was also great, relaxing and the therapists very helpful.

Ulemper: However we were overcharged a small amount by Zen Spa and it’s been over a week since our stay and we haven’t been reimbursed for the mistake by the Zen Spa staff. It’s looking like we will have to go there again personally to take care of the problem.

Fordele: The cleanliness was great, housekeeping department was extraordinary. The people at the Cafe on the lobby were great.

Ulemper: Some of the staff at the front desk were not that polite as I was expecting since I am an SPG member.

Fordele: The infinity pool was great! Rooms were nice and beds were extremely comfortable.

Ulemper: The rooms didn't have vents and the food and drinks are expensive.

Fordele: I think the staff was very friendly and helpful. The guys who work at the pool bar and the breakfast staff who works in the cafe. However I would say the front desk staff was my favorite. Thank you so much for making my vacation one of the best vacation ever!

Fordele: Good location and hotel looks great

Ulemper: The bedding. The sheets were really dirty and if you pull the comforter up to the light you can see all the dust and deadskin That has been collecting into the comforter and it is digusting.

Fordele: Alt

Fordele: Location pool and cleanliness were excellent. All staff very pleasant especially mishi at the pool bar

Fordele: It was very clean, comfortable and everything you would expect from a Hampton Inn and Suites.

Fordele: I loved the staff are excellent the pool area is fascinating, as the fourth very cute and the food deluciosa

Ulemper: I dont report it why all is excelent

Fordele: The hotel is fine, however my treatment was not! And I think it was because I booked via a third party sight... kayak! I arrived at hotel after a long long day, and was " told" no rooms were available because they needed to be cleaned. This was a lie! I sat in the lobby waiting. I noticed SEVERAL guests checking in and proceeding to their rooms. So I got up and asked about my rooms. I said I only needed one right now so could sleep as the other room was not needed for a while. They finally gave me a room. It was about the worst room in the entire hotel, but I didn't care as I was exhausted. I paid $600 for two rooms. The next night I decided NOT to use kayak, and find my own hotel. I did, and it was a better location and LESS than half the price. The remarkable part; resort and room occupancy fees where less than half via kayak. So in short. I'm about done with kayak. I'm fed up with being treated as a second class citizen, but paying top dollar! Dissatisfied does not describe my experience using kayak.

Fordele: From staff to wake up call eveything was on point

Ulemper: N/A

Fordele: Great facility-pool, grill/bar, access public beach and wifi.

Ulemper: nothing

Fordele: I liked the fact that everything was very clean and neat, even thou the hotel is almot at the end of the street, It's still walkable to the rest of the places you would like to go..(shopping, food, entertainment, beach).

Ulemper: On the other hand I didn't like the fact that they have extra charges after you pay everything online, they charge you for parking, $10.00 per night and also $28.00 extra per night... Those were the other charges after we had already paid everything online.. Just keep in mind that you have would have to pay "extra"

Fordele: Nice.we would recommend it to anyone for a short stay..

Fordele: Loved the happy hour that included free drinks and snacks, the free beach chairs to borrow, the swim up bar, the modern design of the hotel, the helpful staff, the free breakfast, the comfy beds.

Ulemper: Nothing