Hoteller i San Juan

Remote didn't work. Exhaust fan in bathroom didn't work Room stains on counter and the floor that were not cleaned from previous guest. I checked in after 10 pm and was too tired to asked for a different room , then the remote didn't work, again too too tired to call but in the morning when the exhaust fan fan in bathroom did not work I, thought the view was not worth it.

Everything was so unbelievably great. The staff was awesome, the views were spectacular, the water sports were on point, proximity to the center of old san juan and condado center. extreme value for the money.

beliggenhed fantastisk

fornyelse af nogle af rummene. støjafskærmning af aircondition.

The cleanliness was great, housekeeping department was extraordinary. The people at the Cafe on the lobby were great.

Some of the staff at the front desk were not that polite as I was expecting since I am an SPG member.

Housekeeping is mediocre, they take too much time to get the whole floor clean.

The attention to detail and quality was evident in the furnishings and finishes of the hotel. The staff as courteous and responsive and the daily guest wine and cheese reception was a nice touch. It's location is hard to beat and the hotel blends well into the historical city of Old San Juan.

There is a lot of traffic directly outside. Not good for early check in.

I liked everything. The staff was incredibly accommodating. The hotel itself was amazing and exactly what I wanted, which was a place with character and charm. Do yourself a favor and stay here.

Nice hotel, a little bit old Staff members are great Location is one of the best in San Juan Nice Beach front, nice poll area, everything else is below average You have CSV, Walgreens, and many restaurants walking distance

Everything is overpriced Rooms are old and small Bar is noisy and crowd not cool at all Casino area looks aweful I didn't wasted time on it

I love how they had all the Amenities on site, and the Staff was Polite always willing to help and offer refreshments.

The Rooms had a little Moldy Smell. Other wise my kids love the Pool and the Beach.

Vibrant, entertaining but also relaxing and luxurious. Staff was friendly, helpful and courteous. The facility was clean, never noticed bathroom soap, towels, tissue empty or a mess. Room was a suite with ample space, balcony and kitchenette. It seemed much more suited to adults only but there were families. Location was great, right on the beach. Bikes were available which we took into Old San Juan. I would stay here again and again with adults.

On occasion, I felt that the music was too loud (ack! I'm getting old!) But that was really it.

I loved the 3 different pool options. We used the adult pool the entire time, which is much quieter and has a beautiful infinity pool overlooking the ocean. Most staff were so friendly and helpful. Menu is pretty reasonable and prices are comparable to surrounding area, except quality is much much better. Tuna salad was my favorite thing by far.

Mixed drinks were weak and pricey. Rules weren't always enforced. Example, there was a 5 year old at the adult pool for about 2 hours until someone finally noticed. We were also told we couldn't bring our own mixed drinks to the pool, yet others would blatantly have a 6 pack from cvs out in the open. Hallways were a little dingy.

From staff to wake up call eveything was on point

N/A

It was very clean, comfortable and everything you would expect from a Hampton Inn and Suites.

Our reservation was for two rooms. When arrived at the hotel at 2:AM, they said it was only one. I showed them the Kayak confirmation email, and they provided us with the second room. The rooms were as perfect as they could be. We only stayed one night on the way to my mother-in-law's funeral. We got the rest, that we needed to face the next few days. Staff was very helpful.

Nothing.

Hotel is a little dated

Nice view to the bay, pretty roof swimming pool and good gym

No parking, bad service in the front desk. No attention to the guest. They send me to the wrong room with a family inside... They don't pay attention to what they do in the front desk. Not possible to book in the front desk the man make me reserve through a phone and it was not possible. At the end, I had to make the booking on my cellphone because they were not kind enough to make me a reservation.

Great hotel. People very helpful to make it the best stay ever

Luv everything

Good location, everything was clean, great staff.

Parking not included.

Live that the rooms were clean and modern. Staff was super friendly and helpful.

It was a bit of a walk to hot spots. If you're ok with walking 10 minutes or more to the nearest hot spot then your stay will be a walk on the beach!

Located in the middle of Old San Juan. Easy walk to most everything. Hotel was built in 1860, so it's not super modern. Most everything works, just a little slow sometimes. Staff is friendly and very helpful. Would stay again.

Wasn't disappointed in much, just understand going in that it's 155 years old.

Service and location.

The location is right on the beach, close to the airport. Good views from the ocean facing rooms. We were on the 16th floor and it was great. Lots of restaurants nearby and within the hotel. The rooms are spacious and the bed is comfortable. Great housekeeping staff, very friendly and helpful

Sand fleas...a tiny bug that bites like a mosquito/bed bug. They were all over in our room. This was before we had even stepped on the beach, so they were there before we came and stayed with us till the end. We had to apply bug repellent to sleep and not be bitten. No activities by the hotel. They charge a resort fees but it feels more like a traditional hotel rather than a resort. Tiny bathrooms No easy access to clothes dryer, c'mon you are on the beach.

The staff, the view

Sliding door to balcony was hard to open and close.

stort rummeligt rente værelse.

I liked the location on Calle Fortaleza, close to good restaurants and to parking lot.

The room was incredibly small. I need to talk to someone in the front desk to get my key, and they had a sign that says "for help text x number". Nobody answered until the next day when I had left already. How did I finally get my key? I opened the desk and there it was, no help, no security, no supervision. I just took it and kept going.

This was our second visit. We love the historic and quaint atmosphere this hotel provides, exactly the experience we wanted in Old San Juan. This small hotel is not crowded and staff treat you like a personal guest. They go above and beyond to help you and ensure you enjoy your stay.

It can be a bit noisy but at no fault of the hotel. When you stay on Fortaleza St you are in the center of the action and hear music from neighboring restaurants. We did not mind this. Being in the center of things was important to us and we felt part of the activity and excitement that is Old San Juan.

Great location in Old San Juan. We were going on a Windstar cruise and were able to walk the short distance to our ship. The staff was very helpful and our room was comfortable.

staff & location

We got to relax and enjoy the pool. And we enjoy walking around the tourist sites.

Well, the only thing that we didn't like was that my daughters bed was full of sand and we ask for maid services but the sheet still had sand.

The staff were very friendly and helpful. The rooms were simple but very comfortable. It is ideally located in the very popular Condado area

The breakfast could be a bit more varied

Loved the location and the overall esthetic of the hotel. Charming appeal and friendly staff.

The rooms were not cleaned well. There was an overall feeling that the cleaning crew did not clean the bathrooms and floor well. The mirrors were not cleaned and the glass not wiped down in bathroom nor was the toilet cleaned during routine am service.

The rooms were comfortable and adequately appointed. Decor was eclectic and attractive. The staff was helpful and friendly. The only negative thing I would say is that it seemed to be in not a great neighborhood. There were bars on The windows of most buildings surrounding the hotel and several of the business is required buzzers at the front door to let their customers in as did the Acacia.

Good price

Nothing

The "garden" looks nice

Doors with a traditional key, very hard to latch, lock or unlock. Everybody was slamming the doors all night long. Not sure how many people that stayed there have made a copy of the key. I've got an elevator shaft in my room. Yes, really. My room was built around an elevator shaft. Bed was on one side right next to the door which was next to the elevator door. Bathroom was on the other side, AC was there too. To get to the bathroom from my bed I had to go around behind the elevator shaft. Also didn't get much cold air from AC, it was too hot and you can imagine all the noise. My room was also oriented to the street where every five minutes somebody stopped their car with loud music all night long. I couldn't sleep at all. Too hot, noise coming from AC, elevator, people talking while waiting for elevator, people slamming the doors, noise from car stereos. I could just have stayed at the airport sleeping on the floor for free. Breakfast was very simple, served outside, in the hot, humid weather. Wind was constantly blowing my napkins and stuff away. Transportation from the airport did cost too much because the hotel was not listed in any zone. Paid $20. The hotel is exactly between the airport and the cruise port, which costs $10 to transfer between. They took a photocopy of my credit card including the CVV code and my ID, which violates PCI compliance BTW, when I asked them for how long they are going to store it, they couldn't tell me when they are going to shred it, probably never. The Italian restaurant near by, I don't even.... Just don't. Never again.

The pool was small, but great. Water was warm and it was well tended to.

Location good

No parking No pool Internet service unreliable Outdated building

Recently my friend and I visited Puerto Rico and stayed in various locations around the island. The night we stayed in San Juan we stayed at the Holiday Inn Express. It was right off of the main streets and close to the water. A short drive to Old San Juan.

The extremely helpful staff at the front desk

the breakfast was bad

Everybody was so nice to us!

Needs room service ASAP

GREAT value in an AWESOME location with great views!

Nothing

You are a few miles from the pier at Hyatt House. Good complimentary breakfast.

The Olive Boutique Hotel was absolutely perfect for a solo traveler or couple staying in the Condado area of Puerto Rico. The location was great. It is situated just off of Ashford Avenue where all the hustle and bustle is, BUT remains relatively quiet because of its juxtaposition. The staff was awesome and so friendly. They really got to know you as a guest in the hotel and they were all so helpful with tips and finding your way around the island. I went solo for a birthday vacation and my stay was beyond wonderful. My room was comfy, cozy, and gorgeous. I received little treats everyday and even a bottle of champagne to celebrate my birthday! Everything is in walking distance and the beach is just across the street! What more could you ask for?

The fact that I had to leave!

Its an amazing boutique hotel Better than expected!!

Ocean view from Lobby

The room was the size of a jail cell, towels were small, didn't smell fresh and I found women's hair on them. Wifi didn't work , front desk said it doesn't reach all the rooms. I asked to be moved but front desk told me there wasn't any rooms available (on a Monday, total BS) Next day , I was denied a late check out for the first time in 16 yrs of travel. Funny thing is one of the employees told me they were atleast 70% vacant. So I'm confused with I wasn't switched to a diff room with wifi and denied a late check out to 1130am

The location was good, but there was no parking available. You are able to see the beach from a big window from the room. Staff is friendly.

Elevators need to be remodeled. Bathrooms were dirty. There was no parking available.

I can say that I liked the area in which the hotel is located...

Unfortunately the staff has no sense of hospitality ... There was a young gentleman working with glasses can't pronounce his name starts with an H, from the moment we got there before check-in and knew that that our only option was to store our luggage when we asked to do, in a not so hospitable tone he said "that's all you can do" every time we had a question he seem to be on the phone away from the desk ... Our keys didn't work for room so we had to keep getting exported to our room every time we left the room ... This was quite inconvenience ...when we asked where the nearest parking garage w when we asked where the nearest parking garage was, it be grudgingly stepped outside to point out it while he was on the phone ...The young lady who was working who wore a blue shirt and had long dark hair tried hard to make up for the incomviniences but really couldn't offer anything.. For such a beautiful area this hotel really needs to step up their game ... having worked in the hospitality industry for years I was very disappointed I had a much better experience at an Airbnb nearby .. I will not stay at this hotel ever again and I will never recommend it I rather spend a few extra dollars and get the hospitality that my business deserves ...

Excellent location, great friendly staff, wonderful artwork throughout the Inn. Beds and pillows were extremely comfortable.

Had to ask 3 times to have toilet paper brought to the room, as the maid never replenished the little bit that we had left.

The hotel was in an old restored villa. It was amazing. The service was great, the location in Old San Juan was close to all the sights, and the atmosphere was wonderful.

The price was great for the location. Everything in old san juan was right at our fingertips.

The room was kept very clean. You could smell the detergent in the towels and sheets everyday. Excellent housekeeping staff. The condition of the room was a bit outdated though. The rug felt grimy on our barefeet and there was rust on the fringes of the shower. This was great for a one or two night stay but I'd probably look for better quality for anything longer than that.

Location

Run down dirty

Proof super friendly and helpful and the place was awesome!!!! Perfect location

La Terraza is a beautifully restored hotel with tile flooring, alcoves, and a beautiful rooftop terrace. There are modern touches as well like walk in showers, flat screen TVs, and a rather reasonably priced mini bar. The beds were very comfortable and the view from the terrace was pretty impressive. Last but not least, Carmen, the front desk manager/coffee barista was incredibly charming, kind, and knowledgeable. If you're looking for a place to stay in Old San Juan, this is it!

There is virtually no street parking available which I believe is just a symptom of that part of the city. However, there is a parking garage around the corner but it's a flat rate of $20/24-hrs so be prepared. We also had a difficult time getting to the hotel once we reached Old San Juan due to construction and lots of one way streets. I suggest avoiding the rental car and using some sort of public transport or your own two legs.

Tæt ved strand.

Airconditioning larmede meget, alt for lydt (kunne høre alle gæster som kom hjem gennem natten)