Hoteller i Santo Domingo

Fordele: Gorgeous hotel in a great location of Santo Domingo. The rooms were beautiful and spacious and the staff/customer service was the best I have seen in a long time.

Ulemper: The two main negatives were the food and bathroom. They claim no one has ever had this issue before and they seemed pretty shocked at the situation so I will give them the benefit of the doubt, but the showers that we experienced did not drain. The first room they gave is the shower flooded the bathroom. They were kind enough to give us a new took but the next morning when we went to shower again the same thing happened. As for the breakfast. It was served cold as if they scraped the leftovers of a previous guests plate onto a new plate to serve it to us so that it wouldn't be thrown out.

Fordele: The room was clean and large. Very comfortable. And tv in the bathroom was a nice touch

Fordele: Hi! , We love everything in there, we feeling like our own home,. Thanks you

Ulemper: Oh! the meals, you have to make some changes in the menu, like Dominican foods sometimes.

Fordele: The view was outstanding and the staff were very attentive. The facility was nice, but there were a few issues with the conference rooms, electricity and water issues.

Ulemper: The rooms were just ok. The decor is very basic and one of my colleagues complained that she felt a bit claustrophobic in her room. We tried to hook up the computer to the tv via a cord-- and the hotel only has one remote control (for the entire hotel) that changes the inputs on the tv. The prices for the buffets/food were ridiculous. $35 for lunch plus 28% in taxes. This includes the 18% ITBIS and does not include tip.

Fordele: I have stayed at many hotels and resorts around the world. This place from the start treats you like you like you are the only one in the room :). The staff is very friendly and helpful. The food was great especially the pasta and shrimp, the salmon wasn’t as fresh as I like but still it was good. The facilities were 4/5 and were state of the art. With the Sheraton club ithe benefits are so worth it. The staff can guide you to places you would like to visit. With google translate outside you should be ok as well. I do not speak much Spanish but the staff spoke English well enough for us to communicate

Fordele: The room was spacious and the lobby and restaurants were very nice. Casino next door was unexpected surprise, which my parents loved.

Ulemper: The only thing was the location isn't as close to colonial zone, but not much they can do about that

Fordele: Good service Location is close to historic center

Ulemper: Room was some short Taxi from/to airport is $40 (30 minutes)

Fordele: The Service is Excellent!

Fordele: Folk

Ulemper: La piscina no tenía calefacción. A nuestro gusto, pasamos todo el día demasiado frío para usarlo.

Ulemper: In my last stay I ordered somme food to my room and after 50 minutes I called again and I had to place my order again. The laidy forgot. The hotel was totally occupied this could be the reason but it does not justifies a bad service

Fordele: I Iked everything. The staff and facilities.

Ulemper: I did not like that I had to pay extra for my fiancé to visit

Ulemper: The staff, the manager charge me 50 $ because someone visit me for 10 min,when I ask him to shoe me he said it's only a verbal order !

Fordele: The historic aspect

Ulemper: Location wasn't in the best neighborhood

Fordele: This hotel is a dream come true. We slept in a 17th century convent with all the modern amenities of this one. Hotel Employees have so much class & social skills that they can work in the best hotel in Paris.

Ulemper: We can't think of anything. Really!!

Fordele: This hotel was my favorite part of my trip to Santo Domingo. The hotel is a tourist attraction in its own right! It is simply beautiful! The hotel is also very conveniently located to all the attractions in the Zona Colonial and the Malceon. GREAT hotel!

Ulemper: Leaving!

Fordele: Placering

Ulemper: Meget a business hotel i stedet for fritid

Fordele: Good breakfast, IF AND ONLY IF you get the free breakfast in your reservation. Otherwise, it's $10/person + taxes (18%) and that is way too expensive.

Ulemper: 1. No refrigerator 2. Depending on the package, you MAY or MAY not get breakfast. The first three days I paid $113/night and I had breakfast. I renewed a 4th day for $140 and I didn't get the breakfast. 3. For 2 people, they only give 1 complimentary bottle of water. Each additional bottle is $1.20. For me the deal-breaker was the breakfast and the lack of refrigerator. I understand that the last day I mistakenly selected the wrong reservation (which had no breakfast), but considering that I had spent over $500 for 4 days, the least they could do was throw in the free breakfast. Due to the sneaky way they hide the breakfast option, I will not be staying there again.