Hoteller i São Paulo i nærheden af Itaim Bibi

At night the reception team is not so motivated and enthusiastic, but the girls during the day are fantastic.

no wifi in the room. the cable internet was charged and very slow

The very high standard of service the hotel delivers

When I arrived, the hotel was under overbooking, therefore I had to be transferred for another hotel, for the first night.

Very good location, comfortable hotel, price-quality outstanding, friendly staff

Partially staff lacks on qualification

Good location for the purpose of my business trip

Staff was helpful regarding information about the city, as far as they understood.

I was promised an extension of my stay for the same price. Next day the reception refused it. I checked out, and I shall not return. Most of the reception staff cannot understand basic English, nor Spanish, nor 'Portanhol'. They are therefore not suitable for a 4-star hotel in Brazil's key business city.

Internet was free.. Breakfast was good

No iron.. No microwave, no coffee machine

The Itaim Bibi neighborhood is safe and lively. Plenty of good restaurants to eat and drink at. The hotel staff was absolutely appalling, though. I was shocked at how rude someone who voluntarily works in the service industry could be, especially when it seemed due to the fact that I was speaking English. Hello, you are a clerk at an international hotel, in an international city! What do they expect? One woman, though, came from the back and kindly assisted me. She gets 5 stars. The rest of them, rude, unprofessional, and singlehandedly assured that I will never stay here or recommend it to anyone ever again.

This hotel is disgusting. Giant, black stains all over my carpet. Not clean at all. The pictures aim to trick you! No air conditioning, the room was stuffy and hot. I had to leave the balcony open at all times, just to breathe. With warm weather outside, it meant I was never fully comfortable. The people at the front desk made me feel like I was a problem because they didn't speak English. So rude, acted like they didn't want to help customers. I don't require tons of attention and service, just courteous behavior as anyone would expect. Not available here. No hotel information in room. No idea how to get laundry done, use internet, hotel services directory. Nothing. This place is a complete joke. Breakfast was disgusting, too.

Clean, fare, good breakfast with fresh fruits.

Being a flat it has separated bedroom and living room and a I missed an air conditioned in the living room an a microwave oven. Really weird eggs int the breakfast.

Very adecuated location

prompt service

It was promissed in the reservation to have hobebath and the hotel do not suply it.

location, free parking, friendly staff.

I thought the price was too much. I[ve stayed at much better hotels for the same price