Hoteller i São Paulo i nærheden af Itaim Bibi

Staff was helpful regarding information about the city, as far as they understood. I was promised an extension of my stay for the same price. Next day the reception refused it. I checked out, and I shall not return. Most of the reception staff cannot understand basic English, nor Spanish, nor 'Portanhol'. They are therefore not suitable for a 4-star hotel in Brazil's key business city.

The Itaim Bibi neighborhood is safe and lively. Plenty of good restaurants to eat and drink at. The hotel staff was absolutely appalling, though. I was shocked at how rude someone who voluntarily works in the service industry could be, especially when it seemed due to the fact that I was speaking English. Hello, you are a clerk at an international hotel, in an international city! What do they expect? One woman, though, came from the back and kindly assisted me. She gets 5 stars. The rest of them, rude, unprofessional, and singlehandedly assured that I will never stay here or recommend it to anyone ever again. This hotel is disgusting. Giant, black stains all over my carpet. Not clean at all. The pictures aim to trick you! No air conditioning, the room was stuffy and hot. I had to leave the balcony open at all times, just to breathe. With warm weather outside, it meant I was never fully comfortable. The people at the front desk made me feel like I was a problem because they didn't speak English. So rude, acted like they didn't want to help customers. I don't require tons of attention and service, just courteous behavior as anyone would expect. Not available here. No hotel information in room. No idea how to get laundry done, use internet, hotel services directory. Nothing. This place is a complete joke. Breakfast was disgusting, too.

location, free parking, friendly staff. I thought the price was too much. I[ve stayed at much better hotels for the same price

Clean hotel with good facilities Expensive, with charges for everything. Local calls were very expensive. I was charged more than $50 for a few local phone calls. Most expensive I have seen across the globe.

Modern hotel, in upmarket, safe, area of S.P. Twenty-plus floors with good gym and pool on the roof. Good facilities in room and balcony (only up to tenth floor). Powerful shower, comfy bed, good breakfast with short-order cook on eggs, waffles and pancakes. Plenty of bars and restaurants in walking distance. This could just be me, but I got more mossie bits in one night at the hotel than in the 10 previous days all round Sao Paulo and Rio states...despite my "jungle strength" spray! Beware!

I had stayed here at the beginning of this year, having a great experience. Good Aisén room, very clean and very fast internet connection. This time around room was still large but cleanliness was only OK. Internet connection was slow and choppy. I hope that the hotel management can improve on these issues. Gym continues to be top class.

The room was very nice indeed. Bathroom was spacious and well decorated. Lush carpet throughout, and an extremely comfortable bed, with an excellent view. Most staff were extremely friendly. We arrived at the hotel on saturday looking to relax by the pool, and this was constantly disturbed by an endless stream of labourers moving through the pool area preparing the night club for an evet that evening. (No trade entrance???) my girlfriend couldn't even swim. The hotel dining room is limited and is vaguely seperated from the hotel reception area. We were also made to wait for a long time before recieving any attention at the reception desk relating to queries. We were also expecting to use the Club A nightclub, but were told it was closed for a private function, very dissappointing.

The hotel is nice, staff very eficient and speak good English. There is a nice night club with good music in the 4th floor. My room was a bit small and next to the elevator. Bathrooms are clean but need refreshment. Beside the most known national spirit and beer there was no other alcohol in the fridge. There was not breakfast in the quite high price. I would recomend this hotel for those who have to stay next to the WTC and if there is a good DJ in the club at 4th floor.

in the night because of loud music i cannot sleep make your rooms atleast sound proof for one side

The hotel is comfortable for the price.