São Paulo Hoteller

Comfortable bed. Area around the hotel is nice with good restaurants and shopping. Spacious room. I would liken it to an older, but still in good condition, Hilton.

I did stayed at this hotel before the name changed to Bourbon. Now, is nothing to be liked in my opinion. At this price? This is my last time. Thank you.

close to airport not sure if it deserves 4 star rating, probably 3 star more appropriate

this hotel seems to be only interested in Business clients and not the regular holiday-maker. we thought the service was very poor. would not be staying again at this hotel.

In total, the hotel and the staff are OK, The hotel i would rate 7 from 10 and the staff 8.5 from 10. Negativ i found followings: 1. because i came 5 hours earlier from the airport, the hotel charged me 50% from an entire daily rate. 2. Exchange rates of the hotel are 25-30% lower than any exchange office. 3. To use you electonic devices you need an adaptor which cost at the reception 24 Reals. The same device you get in the shop nearby for 4.99. The hotel taxi (black) charged us 45 Reals for the same distance where we payd 24-25 Reals with normal Taxis. This things make no honor for the hotel management.

Good location near to many restaurants and shopping center very small bathroom, with shower only (no bath). Internet not included in the price. Unpleasant lobby bar

The location. The service.

The staff of this Hotel, the name Mr. Mauricio was very bad attending about my comments regarding the wake up call. I'm really afraid about his attention.I will update this information in Japanese Committee to take care when they use this Hotel.

The hotel served our purpose very well. The location was perfect for our needs. There are several restaurants near by, the neighborhood is safe, the staff is very friendly and helpful. There is a little coffee shop in the lobby that had great coffe and wonderful desserts. I thought there was a jacuzzi at the hotel, that was in the website and there were signs indicating that there was, but they removed it over 5 years ago according to the staff.

Excellent location close to beach. Many nice restaurants within walking distance. Staff were friendly and efficient. Free wired internet in rooms was fast. Rather old rooms, and a little noise from the street.

it is close to paulista ave. and the area were is located is nice. very old hotel, carpets and deco old. room was not so clean, but it was larger than i espected.

the room was spacious, good location

Location is very good i arrived at midnigth and the buffet service never answer the call to service to my room..., on another hand they didnt wake me up at the last moring and i needed to run to the airport...,

the receptionist speaks fluent english and is very helpfull . The location is perfect, only 5 minutes walk to Av.Paulista . The hotelrooms are large and clean. The restaurant is very good. we were in the hotel during the winter and the breakfast room inside is not large enough for all guests, so we had to sit outside in the garden, which was cold and not comfortable.

Location is good. Close to the Paulista Avenue. But you shouldn't walk in the streets when its dark. Hotel staffs are very rude and there is nobody to control them. So they can talk and treat you as they wish and there is no place you can complain them. And also don't expect European Standards from this hotel.

Bad quality sheets

We' ve seen the staff people at the breakfast room cleaning up the tables with used napkins at the two mornings we're there.

Friendly staff, good breakfast. Renovating the gym and swimmingpool, so no access. The rooms are old and needs to be renovated!

nice warm shower, strong current the fact 4 each friend I took 2 my room, I had 2 pay 20 euro extra, even if it was 5 minutes, due 2 'double room/single use' policy...

Good location for the purpose of my business trip

Internet was free.. Breakfast was good No iron.. No microwave, no coffee machine

prompt service It was promissed in the reservation to have hobebath and the hotel do not suply it.

Very adecuated location

location, free parking, friendly staff. I thought the price was too much. I[ve stayed at much better hotels for the same price

The Itaim Bibi neighborhood is safe and lively. Plenty of good restaurants to eat and drink at. The hotel staff was absolutely appalling, though. I was shocked at how rude someone who voluntarily works in the service industry could be, especially when it seemed due to the fact that I was speaking English. Hello, you are a clerk at an international hotel, in an international city! What do they expect? One woman, though, came from the back and kindly assisted me. She gets 5 stars. The rest of them, rude, unprofessional, and singlehandedly assured that I will never stay here or recommend it to anyone ever again. This hotel is disgusting. Giant, black stains all over my carpet. Not clean at all. The pictures aim to trick you! No air conditioning, the room was stuffy and hot. I had to leave the balcony open at all times, just to breathe. With warm weather outside, it meant I was never fully comfortable. The people at the front desk made me feel like I was a problem because they didn't speak English. So rude, acted like they didn't want to help customers. I don't require tons of attention and service, just courteous behavior as anyone would expect. Not available here. No hotel information in room. No idea how to get laundry done, use internet, hotel services directory. Nothing. This place is a complete joke. Breakfast was disgusting, too.

Clean, fare, good breakfast with fresh fruits. Being a flat it has separated bedroom and living room and a I missed an air conditioned in the living room an a microwave oven. Really weird eggs int the breakfast.

They only have internet at 64K. If you want more bandwidht you have to pay R$30 per day for 512K.

Modern hotel, in upmarket, safe, area of S.P. Twenty-plus floors with good gym and pool on the roof. Good facilities in room and balcony (only up to tenth floor). Powerful shower, comfy bed, good breakfast with short-order cook on eggs, waffles and pancakes. Plenty of bars and restaurants in walking distance. This could just be me, but I got more mossie bits in one night at the hotel than in the 10 previous days all round Sao Paulo and Rio states...despite my "jungle strength" spray! Beware!

Clean hotel with good facilities Expensive, with charges for everything. Local calls were very expensive. I was charged more than $50 for a few local phone calls. Most expensive I have seen across the globe.