Forsinkelse fra Beirut. Tasken nåede ikke med
Fordele: "Nice crew"
Ulemper: "More comfortable seats"
Ulemper: "Lufthansa burde presse lufthavnen i Frankfurt til at ge bemanding imsilkerhedskonteollen. Kl 6.10 i morges tog det 35 min i business køen og mindst 50 mini economy køen"
Fordele: "flyturen i sig selv var fin men var forsinket."
Ulemper: "Flyet var forsinket så jeg missede forbindelsen til CPH i Frankfurt. Det kan ske. Blev omboket til tidligt fly næste morgen. Sådan måtte det jo så være. Men at skulle stå i kø som business pasager i 55 min for at få hotelvoucher og nyt boardingpass var for meget. Economy havde endnu længere kø. Skikkerhedstjek næste morgen i Frankfurt tog 35 min for business og op mod 1t for economy!"
Fordele: "Seat was not super comfortable."
Fordele: "I liked the movies , comfortable seats, food was great!!!"
Ulemper: "If we had free WiFi"
Fordele: "Everything was really good. Crew was helpful and provided excellent customer service. Food provided was good."
Ulemper: "The only thing that would have been better was cooler air in the cabin. I got very hot on both my flights to and from Frankfurt."
Ulemper: "The in-flight snack - choice of two disappointing sandwiches."
Fordele: "Nice smooth and organized flight"
Ulemper: "Never revived my checking email The cabin was very cold. I had to wear a jacket for the whole flight. With two blankets"
Ulemper: "Maden er kedelig og der var ingen valgmuligheder."
Fordele: "So very comfortable with lots of room. The mattress pads for the seats were a nice touch."
Ulemper: "Food was mediocre."
Fordele: "It was very smooth, the connection was great, boarding went easy, service was nice."
Ulemper: "Couldn't check in online and because I booked pretty late, didn't get the seat choice I wanted. I purchased the flight via the Lufthansa site, but then on check-in, I found out that the first segment was SAS, so neither the Lufthansa site nor the SAS site let me check in online."
Fordele: "Flight crew and food was wonderful."
Fordele: "Red wine was OK, passed on the free sandwich as last time it didn’t agree with me"
Ulemper: "Flight was over an hour late and no compensation from the airlines."
Ulemper: "We were put on standby. We expected our names to be called for seat assignments but we didn’t expect we could just swipe our boarding pass and our seat assignment would show. It’s a nice feature but I didn’t like that it wasn’t clearly explained to us."
Ulemper: "When I booked with kayak I was not given the option for a vegetarian meal, so I was not able to eat a meal. I was sat next to a five year old invading my personal space. When I developed a migraine from lack of sleep, it took 15 minutes before my ring was answered for water."
Ulemper: "Everything, lost luggage and missed flights because of flights not making their time."
Fordele: "Fantastic staff excellent aircraft"
Ulemper: "5 hour lay over in Frankfurt. Sandwiches are all the same 2 choices on all aircraft"
Fordele: "Crew and flight were great,love the hot towels,constant drink service,clean up after"
Ulemper: "Food wasn't the best I ever jad on a flight,only reason this flight didn't get solid 5 stars from me!!"
Ulemper: "Departure was delayed causing me to miss my connection from Frankfurt to San Francisco."
Fordele: "Some of the food was hot Good movie selection Peesonal entertainment screen"
Ulemper: "Some food was not hot No extra breat was offered No air conditioning for most of the flight, ...disaster No earphones for the first hour and the last 30 min"
Fordele: "Airy plane. on time. Good service. Flight wasn't full"
Fordele: "Great crew and service."
Ulemper: "The online check-in didn’t let me select Green Card only Visa. I couldn’t check in and when I called Lufthansa I was on wait for over 30 minutes. When I finally got to speak to someone, this person couldn’t help me. I got terrible seats because of this, luckily they could switch me to a better seat right before the flight. Think Online check-in should be arranged better."
Fordele: "All was good."
Ulemper: "All was good."
Fordele: "friendly staff"
Ulemper: "poor sandwhiches, dry bread. Lost my suitcase when arriving in Billund - got it late next day"
Fordele: "friendly service"
Ulemper: "poor sandwhiches, dry bread"
Fordele: "Had a very comfortable journey. Nice and friendly crew. Amenities at Frankfurt were excellent."
Ulemper: "The flight took off 2 hours late they must have known it was going to be that late, yet they lied saying that it was on time, forcing you to come to the airport early, then when you get to the airport they did the - oh its going to be 20 minutes late, no 40, no 1.5 hours late, heck it will be 2 hours late etc. Micro-tight seat pitch - I could barely sit in the seats."
Ulemper: "The business class seats which are a lot more costly than economy seats are no different than economy seats. Same seat and on a 5 hour flight they are awful. The only difference from economy is that the middle seat is left empty....a help toward comfort, but far short especially when the price difference is factored in."
Fordele: "Great service and food."
Ulemper: "after the fact, improperly disclosed baggage charge excessive and no opportunity to pay on line and avoid the charge at the airport."
Fordele: "Pleasant efficient crew and although we had a late departure the pilot made up the time and we did not miss our connection"
Ulemper: "Check in very confusing, switched gates on me but I didn’t get the text until later, after take off. No announcement over the PA system in the airport. If my son, who was picking me up, hadn’t been tracking my flight, I would have missed it."
Fordele: "Lufthansa når det er bedst - turen var en bevidst fravalg af Airfrance der også flyver fra København til Alger - og dette fravalg kan anbefales, hvis man ikke har svært ved at komme tidligt af sted..."
Fordele: "SAS når det er bedst - for det var faktisk SAS der lagde fly og personale til..."
Fordele: "The staff was helpful and courteous"
Fordele: "the crew was courteous, attentive, accommodating."
Fordele: "I think this airline is a very good airline, but this flight was shorter so it didn't have all of the perks of the longer ones that it usually has."
Ulemper: "In Lisbon we had to be bused out to the airplane to board, so it was a long process."
Fordele: "I LOVED the Crew. Exceptional! Polite, accommodating, kind, friendly. Just wonderful. The food was pretty good too! The entertainment was great. I loved that the toilets were in a separate area downstairs! The flight was overall pretty comfortable. The cabin temperature was also great, not the freezing temperature found on American planes. Thank you LUFTHANSA!!!"
Ulemper: "The flight was late boarding and late arriving in Munich. I had a connecting flight to make and that was a harrowing experience. I had no precedence offers the other passengers in deplaning. I was given no help in making my connecting flight. I had to queue up for border control. I had to go up and down numerous escalators. I was stopped by a policeman asking for papers which I had already given to border control. I had to take a train and change terminals. My connecting flight was departing from the farthest gate possible in the terminal. I was running the entire time, and I barely made it. Had I not been running, I would have missed my connection."
Fordele: "Lufthansa service is always incredible. Food is better than most other carriers and so is entertainment. Had a delay due to incoming flights, but staff made sure we had plenty of water and snacks while on the tarmac."
Fordele: "as usual flight itself was okay"
Ulemper: "no major complaints"
Fordele: "Brand new plane, pleasant attentive staff. Delayed leaving but most of time made up. Since plane was new everything was clean and worked well *including audio, good movie selection too."
Fordele: "The after dinner cognac was nice."
Fordele: "Good entertainment options"
Ulemper: "I got 2 vegetarian meals on this flight. The first one was so mushy that it induced my gag reflex. I managed one bite and no more. The second meal had some ravioli that was much better but still was heated unevenly. But at that point I was so hungry that I ate it anyway. The boarding was chaotic because all economy rows boarded at the same time"
Ulemper: "its was very very bad bad bad bad its a shame for them very not good bed bed"
Fordele: "Flight was cancelled due to pilot strike."
Ulemper: "Economy plus seats were a disappointment. Instead if the bottom cushion sliding out as with the Boeing 777, the seats recline too much. Uncomfortable getting in and out of our seats. Also, there are not enough restrooms. Lines of 5-7 people were common. I will not fly the A380 again."
Fordele: "very good service overall Gothenburg airport is great"
Ulemper: "such early flight!"
Fordele: "Efficiency...I sat three rows behind the crying babies...but with ear phones...had a pleasant flight"
Ulemper: "Once again - the connecting flights through Frankfurt are difficult because of the size of the airport and the location of the gates. Make certain there is enough time between flights to get to new gate. Use extra time to purchase some of the excellent food items"
Ulemper: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Ulemper: "When its rain we shouldn’t walk to the air plain"
Ulemper: "Still don’t have my luggage yet"
Fordele: "The crew."
Ulemper: "The time between flights."
Fordele: "KLM STAFF WERE VERY PROFESSIONAL"
Ulemper: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Ulemper: "Everything was OK"
Fordele: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Ulemper: "Not being to help on the ground in Copenhagen with delta issues"
Fordele: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Fordele: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Ulemper: "the headrest is hard. Apart from that- all was fine"
Fordele: "Entertainment was amazing"
Ulemper: "Seats a bit hard"
Ulemper: "Delays, took my hand luggage into the hold,"
Ulemper: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Ulemper: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Fordele: "Crew was fantastic."
Ulemper: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Fordele: "Food provided, staff kind"
Ulemper: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Fordele: "great crew and comfortable flight."
Ulemper: "sceens in the plane to show map and direction of travel"
Fordele: "God komfort og fin service"
Ulemper: "Dårlige høretelefoner"
Ulemper: "Dårlige høretelefoner"
Fordele: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Ulemper: "Transfer point needs upgrade."
Ulemper: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Fordele: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Ulemper: "There were several flight delays and gates were changes a few times."
Fordele: "Crew was in a festive mood, the meal was unexpectedly delicious"
Ulemper: "Seats ok, but could be more comfy"
Fordele: "The constant smile conferred by flight attendants through the entire flight."
Ulemper: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Ulemper: "Our lougage did not arrive"
Fordele: "Shirt flight but well catered, boarding was efficient and quick."
Ulemper: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Ulemper: "Food and one bathroom out of service makes an awful flight"
Fordele: "Flight crew was fine. Food was good."
Ulemper: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Ulemper: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Ulemper: "Bit cramped for space"
Fordele: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Fordele: "The cabin crew were pretty good. That's about all that was good."
Ulemper: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Fordele: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Fordele: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Ulemper: "Klm flight has very congested seating Getting information about eticket was pain"
Fordele: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Ulemper: "What is there not to like about KLM? I cannot find anything."
Fordele: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Ulemper: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Fordele: "Speed, crew, and reliablity."
Ulemper: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Fordele: "Speed, crew, and reliability."
Ulemper: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Fordele: "The cabin crew were fantastic and funny"
Ulemper: "Tiny seats"
Fordele: "It was a short flight so it was O.K."
Ulemper: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
Ulemper: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
Ulemper: "Først leg gik som planlagt, men herefter gik alt galt...."
Fordele: "KLM food and service are great"
Fordele: "...The transfer at JFK was terrible"
Fordele: "There was no flight! So it's one thing that you have to cancel the flight because of fog; but rebooking us the next day on a flight through New York that doesn't exist, was way below the standard of care I would expect from any airline. Apparently, the NY to LAX flight that KLM booked us on, was only one leg of the flight to Sydney Australia; and according to some airline agreement, only Australian nationals are permitted to take that flight! Running around at JFK from terminal four, to terminal seven, to terminal eight, back to terminal four, to get a flight out, was a bit much considering how tired we were – not to mention hungry, since KLM neglected to provide the kosher meals we had requested with plenty of time – BOTH going to and returning from Europe."
Nice,elegant,smooth,team had a pride with their work. My Favorite Airline.
Fordele: "Yeah Everything well organized"
Ulemper: "I believe so"
Fordele: "The crew was astounding"
Fordele: "The crew and the food were great!"
Ulemper: "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."
Ulemper: "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."
Fordele: "I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform."
Ulemper: "Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices."
Fordele: "The crew was terrific."
Fordele: "Personalet er virkelig venligt og service orienteret. Gode film valg"
Ulemper: "Maden var ringere end almindeligvis. Jeg finder det er mærkværdigt at man får servering og så når den nærmest er indtaget, så først kommer brød. Savner engelske tekster på engelske film, det er svært at høre al tale på filmen, både på grund af støj fra flyet og kvaliteten af øre telefonerne"
Ulemper: "Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700"
Ulemper: "Tell me i would misst the next flight and that my beg will not go to the final airport."
Ulemper: "CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure."
Ulemper: "Plane is old and entertainment facilities are no longer appropriate"
Fordele: "Arrived on time."
Ulemper: "Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat."
Ulemper: "Everything very good"
Fordele: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Fordele: "The new movies selection, food was very good, staff more friendly than previous flights"
Ulemper: "Boarding always a problem on MEA we have to wait too long in the queue"
Ulemper: "Baggage check in was stressful"
Ulemper: "It was a great flight can’t think of anything"
Ulemper: "My entertainment device did not work the entire flight."
Ulemper: "It was great trip thank you Air France"
Fordele: "Food and entertainment was awesome"
Ulemper: "It's awfull to sleep. Very unconfortable."
Fordele: "The crew"
Ulemper: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Fordele: "The staff..the attentions..food."
Fordele: "Timely and smooth teansit."
Ulemper: "Food has a way to go to be appetising."
Ulemper: "Tiny uncomfortable seats."
Fordele: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
Ulemper: "It is very difficult to get around CDG airport with a disabled person. There is no shuttle. By the time we got to check in, we were ten minutes late. They would not check us in, and we paid over $700 to change tickets to the next flight. When I complained, I was told to stop being rude or I would get no ticket at all. My mother is 94 years old and we did the best we could given the circumstance."
Fordele: "The crew was very friendly and professional. The food very good"
Ulemper: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Ulemper: "I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !"
Fordele: "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."
Ulemper: "Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane)."
Fordele: "Plenty of seat space"
Ulemper: "In flight entertainment and call button was broken ... crew never passes to ask if you’d like water."
Ulemper: "The room between seats is unbearable."
Fordele: "All was good we didn’t feel the time 9 hours passed easily"
Ulemper: "Nothing special"
Ulemper: "no vegeterian sandwiches very disappointed"
Fordele: "The inflight service"
Ulemper: "The 3 hours delay"
Fordele: "Punctual, not crowded."
Ulemper: "Even though the plane was far from full, passengers were allowed only 1 carry-on item (no personal item), contrary to policy published online by Air France. This policy applied even to people with Economy Premium for the rest of the trip (which allows 2 carry-on suitcases, not a useful feature if one cannot begin with this number to reach the transoceanic flight)."
Fordele: "The crew was Nice onboard But in the AirPort No Good at all.."
Ulemper: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."
Fordele: "It was Amazing staff helpfull and fresh.. love it"
Ulemper: "Flight of almost 3 hours was not entreteiment at all just magazines."
Ulemper: "Cramped, no cabin bag space, late departure with no communication and lost checked luggage. Not a great Air France experience."
Fordele: "The hostesses were very kind and nice"
Fordele: "No delays, service with a smile"
Ulemper: "Nothing to report."
Fordele: "The service and food were excellent plane was clean."
Ulemper: "No entertainment system"
Fordele: "Standard stuff"
Fordele: "The flight crew and flights itself were great."
Ulemper: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."
Alting fungerede bare, virkede, var godt.
Det var bar een fornøjelse - alting virkede, fungerede, var godt.
Fordele: "Worst customer service or actually non-existent, rude and ignorant agents. Will never fly with them again."
Ulemper: "TAP should simply shutdown or do a major reform as the airline operates in the last century."
Fordele: "I could not fly. No return ticket on march 23, 2020. Justfly.com did not help me"
Ulemper: "It is always better to buy tickets through the airline."
Fordele: "Nice and friendly crew"
Fordele: "It was Okay"
Ulemper: "I m disappointed with the online deal I have booked my self with two checked bags & paid extra for that but I had to pay £ 80/-"
Fordele: "Good movie selection"
Ulemper: "Multiple delays for my flight. First the departure was delayed which I know can happen. Then we boarded and sat for over an hour before take off. Captain made up a story about the plane needed gas and said we would take off in 15 minutes. An hour and 15 minutes later we finally took off."
Fordele: "We upgraded to first class and everything was perfect!!"
Fordele: "Boarding gik hurtigt og det var tilladt at have kabinekuffert med i modsætning til Ryan Air og wizz Air."
Ulemper: "Maden var enormt kedelig og intetsigende. Jeg fik en slags madpandekage uden indhold, som smagte af luft, og en slags kartoffel som var utrolig dårlig. Så dårlig mad. Ellers var resten fint."
Ulemper: "flight was delayed by 3 hours; very rude and indifferent ground staff, almost impossible to rebook; no information/help was provided; barely made our next flight"
Ulemper: "More organized boarding process"
Fordele: "Only the on board crew lived up to Tap's normal standard"
Ulemper: "Boarding chaotic in Copenhagen. Food very poor this time"
Fordele: "Boarding in Lisbon well organized but delayed at check in and on the tarmac - 40 mins. Food on this flight good. Crew fine both flights."
Ulemper: "Both Tap flights delayed, little info'/explanation about this.Boarding in Copenhagen chaotic, problematic tickets holding up the queue with only one staff member. Food on board was so boring and unappetising."
Fordele: "Everything was excellent as per all my flights with Tap Portugal. The crew was outstanding, the plane was clean, food was tasty and overall a very comfortable flight!"
Ulemper: "The boarding area was too cramped and tight."
Fordele: "The crew was very friendly and helpful."
Ulemper: "The seats were very uncomfortable and the light snack provided terrible. No entertainment at all. The A319 is a horrible airplane: rather uncomfortable!"
Fordele: "Extremely friendly flight crews, never hesitate to help with a smile on their face!"
Ulemper: "The layover situation needs to be improved. When you give 50 minutes, there really isn’t enough time to deplane, get through the check point, and make it to the terminal. We were told to run like animals in the airport in order to not miss the flight."
Fordele: "Very helpful gate attendants. The food was delicious and the movies were all current and kept us entertained for nine hours!"
Ulemper: "Very cramped legroom. Cabin was extremely hot. There was a man binge drinking in the seat across the aisle. He should’ve been cut off at some point, but he kept drinking. He was a worry."
Fordele: "Crew was helpful and professional. Airplane was comfortable and very spacious. Food was awesome."
Ulemper: "Really need to look at a more efficient way to board the passengers. Was pretty chaotic and the gate was way too small for so many people. Feel like the passengers with carry on luggage were thrown to the wolves while those with backpacks were treated way better."
Fordele: "super friendly crew. attentive and cordial"
Ulemper: "wine only, no other alcohol"
Fordele: "Everything was very good."
Fordele: "Nothing was amazing. Worse thing is the luggage -- they only allow 8kg as carry on, You can hardly carry anything more than a computer and the actual TUMI carryon bag with that."
Ulemper: "Lots of unhelpful, depressed people, servicing the company and this particular flight at the airport in Copenhagen. Worse thing of all is the luggage -- they only allow 8kg as carry on. You can hardly carry anything more than a computer and the TUMI carryon bag with that.with that."
Fordele: "The staff were somewhat helpful, and fairly friendly"
Ulemper: "The seats for a 5-hour flight couldn’t recline. The plane was freezing, there was no entertainment on the flight, and the seating wasn’t evenly distributed. There were many economy rows with only one person, then rows right next to that full with three people. The food wasn’t good either."
Fordele: "You can charge your devices (only in one plains from London to Portugal)"
Ulemper: "Cabin crew were far from welcoming when dealing with the African passengers (including me though I'm Spanish) the food was a disgrace On a 5 hour flight to Accra there was no entrainment, the chairs were incredibly uncomfortable and you could not even charge your devices... The food arrive way too early. I believe the airline has put less of an effort on these planes due to the nature of the passengers... I have been traveling for 20 years and I never felt so disappointed by an airline... I will not use this airline ever again"
Ulemper: "Ground personnel one crew member in particular was unfriendly uncaring and unwilling to find a responsible resolution for the problem"
Fordele: "No issues or service challenges I could think of. Friendly. Helpful."
Ulemper: "Seats were a bit hard and not a lot of legroom. But. Not unexpected for the section/price. Shorter flight made this bearable. Interior looked dated. Though, it is an A319."
Fordele: "Professional and courteous crew from check in the disembarking. Excellent on board food."
Ulemper: "Entertainment system was wonky throughout most of the seven hour flight."
Fordele: "There wasn't anything special to like compares to other good airlines. I would say crews attitudes and foods were alright."
Ulemper: "Doesn't have a USB cable to charge the phone and there were no perfume or toothbrush for the long journey. Also no apple juice."
Fordele: "Usb charger, free of charge meal"
Ulemper: "Hostesses not making an effort."
Ulemper: "Bad system to board"
Fordele: "staff was fine. Food was kind of tasty."
Ulemper: "seats were quite small. no onboard entertainment."
Ulemper: "Some delays at the airport but service is excellent."
Fordele: "Seat comfort and entertainment."
Ulemper: "Kosher food was poor. They need a different supplier and better food for their business class customers."
Ulemper: "No vegetarian option The last seats mean can't lean backwards when someone in front goes backwards :("
Fordele: "The food in Economy was way better than usual U.S. airline food. Ground staff in Newark were helpful in retrieving a book I left on the plane. Captain had the seat belt sign off early and turned it back on late in descent which allowed people to visit the restrooms. Video entertainment was good."
Ulemper: "Captain should have made more P.A. announcements during the coast in over Cape Cod to point out areas of interest"
Ulemper: "Your change and return policy is a ripoff."
Fordele: "The crew was exceptional. Very, very friendly and professional. It stood out."
Ulemper: "The airplane was pretty old and it's time for a makeover."
Fordele: "Comfortable seat"
Ulemper: "No lounge airside at Lisbon airport, no shops open that early in the morning"
Fordele: "Very good regional airline; good service; luggage arrived!"
Fordele: "Friendly crew. Good info on delay"
Ulemper: "No offer of coffee in businesss when woke up. Still 35-40 before landing"
Ulemper: "Smooth flight food pilotes"
Ulemper: "I was so dissatisfied with the customer service and lack of help provided after a FULL and LARGE flight was cancelled to Lisbon (then ultimately to Rome for me). I would like a FULL refund for my flight plus my miles accredited to my account for the full trip to Rome."
Ulemper: "y extra bag cost more than my ticket. I should have just bought another ticket but was too flustered"
Ulemper: "Paid for a seat with extra legroom because I'm 6'4". Was given a different seat and still charged."
Fordele: "The plane was clean. The blanket was unusually large, for a plane blanket, so u could be nice and warm. The food was good and varied. The staff was friendly and every time they spoke to you had a smile on their face, as if happy to see you:)"
Ulemper: "I cant think of anything. It's a long trip that can be tiresome. So you can tell the airline tries to make it as pleasant as possible ."
Fordele: "Crew were friendly, and the food and wine were good."
Ulemper: "Almost not enough leg room to fit in the seat, boarding was a confusing process on both legs."
Fordele: "Nice crow"
Ulemper: "We spent about a half hour waiting to take off"
Fordele: "Nothing was to like."
Ulemper: "The men who were working the boarding were absolute brutes. Rude, hostile, completely unprofessional. Treated many people horribly and then acted smugly upon boarding."
Fordele: "Easy checking and boarding process"
I was in flights from sap paulo <-> Madrid, the last one 11/15/21, That takes around 10:30 hour. Can you imagine that is served only a POOR meal after one hour of flight and nothing more??? We don’t have any service (besides in the morning a payed kart) or crew working in anything more than masks control. You need to pay for water / coffee is reasonable ? Even if you consider as low cost flights that you payed around U$ 700, courtesy and education should be showed by crew, things that Air Europe should learn to their employees on the airplane, a very rude people!!! It was not with me, but a complain for a lot people around. I have never been treated Like this before. Air Europa your journey will be short walking in this road. I, a constant traveler, will never more flight with you. I don’t need this kind of services!
Fordele: "Flight wa smooth, little to no turbulence."
Ulemper: "No notice of the delay. There were several adecúate attendants and one needs to be taken out of her misery. What an awful negative and rude person, I feel sad for her. The others were ok."
Fordele: "The airplane"
Ulemper: "Flying on time"
Ulemper: "Entertainment systemet var meget skabet."
Ulemper: "Very poor company . Not recomendet . Dont fligth wuit them"
Fordele: "Friendly and the seats were more comfortable I think."
Fordele: "Everything was great!"
Fordele: "The plane was clean and spacious."
Ulemper: "Although a short flight, there were no complimentary food or drink options."
Fordele: "Fine plane, took off on time from Malaga and got to Paris ahead of schedule!! Staff kind and courteous overall a pleasant experience"
Ulemper: "Had to pay for food!"
Fordele: "Short and fine."
Ulemper: "No water on board for drinking unless you buy it. Thats a first. And no food."
Ulemper: "I had to pay for a sandwich and a drink. Absurd. Just add 10 euro to the flight tickets and i'll be glad to pay but don't charge me extra for a sandwich for God's sake ! Next time I'll choose British Airways or Air France."
Fordele: "Air Europa's fare was cheap, but not as cheap as Latam but I was traveling with a friend who had already bought his ticket. The 5 hr flight from Tel Aviv to Madrid was in a super aircraft. Extremely comfortable flight."
Ulemper: "The flight to São Paulo was in an older aircraft, more cramped and no personal entertainment consuls. All in all the flight was fine being an overnight flight, but I would have expected the better aircraft on the long haul flight and the less comfortable aircraft on the short haul. Still good value for money and I'm would definitely fly Air Europa again!"
Fordele: "I was able to back to home"
Ulemper: "The plane doesn't have a entertainement system for each one, instead it was a tiny screen on teh top of some seats. Food is average"
Ulemper: "Dejaron el equipaje en malaga"
Fordele: "The crew, the food the entertainment"
Fordele: "Service was good food was very good."
Fordele: "It is comfortable flight . The problem of air Europa they do not have special arrangements for Halal Muslim food . The sandwich was made with pork ."
Ulemper: "The problem of air Europa they do not have special arrangements for Halal Muslim food . The sandwich was made with pork"
Ulemper: "I'm curious with Air Europa for not thoroughly detailing me at the time of booking about the extraneous and very unreasonable check-in baggage fee for €60!! For checkin in 1 bag at the counter! The website was deceptive in its wording with 1 baggag is free and the rest has a fee. Therefore, i understood that i didn't have to purchase a check in luggage fee. That right there is living expense that I depended on for my trip. Thanks Air Europa! The check-in agent and another Air Europa representative at the Madrid airport did little to anull my fee that I felt mislead about. That was terrible customer service! I tried to give my flight a chance, but the touch down landing was probably one of the worst jolted sloppy touchdowns I've experienced. I looked around to see other's surprised reaction. I don't know of how Air Europa stocks or current state of economy are; but after dropping €60 for 1 checked in luggage, I'd expect a free beverage or light snack provided. Even the hot tea was €2.50. Im not happy and warning other's not to use this airline."
Fordele: "Luggage space, seats, food,mast orderly boarding."
Ulemper: "Wifi awful. Requested refund. Crew never answered calls. One particularly rude, spilled water on my wife and just moved on."
Fordele: "Easy check in. On time. Great crew. Love the 787 Dreamliner."
Fordele: "I like that they sold yogurt in squeeze packets for my toddler. However, I was disappointed that it wasn't available on both of our flights."
Ulemper: "The boarding process in Europe isn't the same as in the United States. Handicap and small children are usually boarded first and routes are called in groups. In Europe all the passengers make a line and wait to board a plane. We stood in line for an hour! I only stood in lime because we have a toddler, stroller, Diaper bag, carry on, etc. Air Europa only requested that small children board the plane first on one of our flights. We flew on 3 fpr their planes this vacation."
Ulemper: "Everything, no communication, poor handling of the situatition, gate attrndant really rude and looked unprepare or untrainned."
Ulemper: "Every single person that worked there from front desk to flight attendants were sassy and rude on both my flight there and back."
Ulemper: "We did not receive any beverage drinks during flight. Only the first 10 or 15 rows received this service. :("
Ulemper: "No vegetarian options at all"
Ulemper: "COMFORT FOOD ENTERTAINMENT LOW COST FLIGHT WITH HIGH COST"
Fordele: "Was delayed getting into a gate once we arrived but other than that, overall a good flight."
Ulemper: "Had to pay for baggage and boarding was a hassle, driven on a bus for about 10 mins, had to wait to board etc."
Fordele: "People were all nice both on the ground and in the air"
Ulemper: "It was a prop job, ground entrance and, because some passengers were delayed, we were 25 minutes late taking off. Problem was, as it wasn't close to the terminal, there was no AC and it got REALLY warm on board."
Fordele: "Almost everything was perfect except.....look my other coment"
Ulemper: "Pasangers were not able to use properly the enterteiment center for more than 30 minutes before landing . we could not use the headphones either for a very long time after taking off. The crew said it will interfiere with the process of reaching the 36,000 feet, "altura de crucero". The answer was not convincing."
Fordele: "11 hours flight with no movies. Flight attendants very rude. Bad food. Seats doesn't stay where you want them to stay. They move by itself. Very disorganized embarkation, landing and takeout procedures. I had 3 delayed flights. Very bad experience. I don't recommend at all. Dirty cabin. I found someone else's hair when I opened the pillow."
Ulemper: "The fact that a 8 hour flight doesnt have any sort of entertainment for the guest's or the ability to charge your own entertainment devices is absurd."
Ulemper: "When I booked my flight it was not at all clear that I had to pay for checked luggage, therefore I had to pay extra when I arrived at the airport. Please make it clear from the very beginning that checked luggage is not included. Easy Jet does a great job of this, giving you the option to pay for a checked bag when buying your ticket. With Air Europa, I had no idea at all."
Fordele: "flight on time"
Fordele: "On time flights and excellent crew."
Ulemper: "Seats are uncomfortable . For transoceanic travel Air Europa can improve seat cushion and air temperature."
Fordele: "Nothing that called my attention"
Ulemper: "- Food was ok but you can do everything by the mobile app but not ask for special food. - entertainment took like 40 min to start working - limited number of movies"
Fordele: "Smooth process and quick check in."
Fordele: "On time!"
Ulemper: "The food is not good. Little space between seats."
Ulemper: "The flight was delayed 3 hours and the boarding was quite disorganized."
Fordele: "Service was superb, meals excellent, new plane comfortable ... Highly recommend ..."
Ulemper: "The time allotted at the MAD airport for connection was tight ... a LONG way to walk with a carry on bag and through lines of people. Need to make flyers over 65 aware of that ...."
Fordele: "the entertainment."
Ulemper: "Seats. They tend to get very uncomfortable after the fourth hour."
Fordele: "Nice brand new B787"
Ulemper: "Temperature ones the plane on the entire flight was really hot. Not comfortable at all. :/ disappointed"
Ulemper: "the flight kept getting delayed. There was NO AIr Europa represtentatives at the airport. Telephoning them was not helpful. They either hung up on me or kept saying to call back later. Flight ended up being cancelled. Shuttle busses to hotel, which was a a full hour away took us hours to get to. Arrived at hotel at 5 am! Return was said to be at 10am but wasn't until noon for what they told us would be a 3 pm flight. Ongoing lies. Flight didnt leave until 10:30 pm and then there was a 45 min delay on the plane. Plus lots of waiting in lines all day. It was horrible. Missed a full 24hrs in madrid. Hope to get some money back as compensation."
Fordele: "Slept almost the entire flight over, from the middle seat."
Ulemper: "Only a 10kg weight limit, not described well during the ticket purchasing process."
Fordele: "Nothing negative to report"
Ulemper: "More TV/Monitors are needed preferably individual monitors for longer flights over 4 hours which would keep the flights from being too boring."
Fordele: "The Flight Attendants were attentive to our needs, friendly"
Ulemper: "Unfortunately, there just wasn't enough leg room"
Fordele: "Friendly staff"
Ulemper: "The flight was extremely late both ways. The entertainment system was really bad. The seats were dirty and old. The foot rest was broken."