Hoteller i São Paulo i nærheden af República

Nice people, clean room, good location for business (sao paulo downtown) Rooms a bit too noisy, no indication of the hotel's name

The staff could communicate effectively in English, which was a tremendous help to non-Brazilian Portuguese speaking guests like me. The location is central to the city. Housekeeping cannot be reached at certain hours (for example, between 7-9 pm in the evenings). The calls to this department will go unanswered. Some of the towels are not inspected for quality checks and they are stained from use. I encourage the hotel to conduct thorough checks and discard those whose stains cannot be removed from normal laundry washes.

Nice breakfast, helpful staff, excellent central location

The breakfast was very good and the location is fairly good too. Have you ever heard of a 4 star hotel that does not supply an iron!!! I had to walk around in creased clothes for a week! There is a laundry service but it would've been too expensive to have everything in my case ironed and quite laborious to constantly plan what I was to wear and have sent to be ironed. Its just another way of making money out of you. I did not like that. Internet is not included in the price either. Hotel in desperate need of redecoration.

staff linen was very old

Breakfast had plenty of variety and the hotel was centrally located for travel around Sao Paulo. Hotel in need of renovation, lifts were not very reliable as they did not always stop at the floor selected.

brealfast buffet ok included in piece of room location location location in tenderloing area not safest at night.

A kind of wierd place... it seems as if they took an old hotel and tried to make it `funky`, kind of loft style... it hasn´t yet worked! Staff were not at all helpful- eg couldn~t be bothered to call a cab for us. Internet is via prepaid vouchers in a very loud bar area.

Nothing It is not nice hotel looks better than what is is at the pictures, price is crazy for the hotel and location, also the elevator is old take to long to get to the level I have to take the stairs at all the time, not good to walk around alot of crackers and bad people around, noise very noise hotel because the stretts and people hanging out until later, tehy charge for 2 hours later check out almost $40.00usd, also my booking was for 2 but just me check in even I let them know 2 days before they charge for the 2 people, I have emails that show my cancellation of one person stay.

Good english-speaking stuff, free Internet connection, quite good brekafasts. Noise from the street, smells from the kitchen in the morning - due to very poor window condition. Problems with invoice - but it was general in Brazil - not prepared to the European tax system.

The room is clean and new. I loved the bed and the pillow. It clearly is an executive minded hotel. Really good bathroom with a great shower. It is also located besides a movie theater. The rooms facing the street are noisy. Elevators are few and small. This hotel has a very central location in São Paulo - which means the neighborhood isn´t great.

Nice, efficient hotel, friendly staff with varying English capabilities. Located right downtown at a decent price. Nice breakfast.

Staff was great, really helpful. Food was also really good.

Near the Repblica Square. Many restaurants choices nearby. Almost all staff don't speak English. No airport shuttle bus. The servant opens the door without knocking.

The location as well as the comfort in the room

Normally I stay at Marian Palace Hotel close by which is being renovated but I willseriously consider staying at the Shelton Planalto in future

Hotel Stuff can not speak english well, not very helpful

The location of the hotel is very close to the subway station and bus station for airport shuttle bus. Unfrendly staff and manager. Despite the fact that we payed the room with breakfast included for 3 persons, the staff denided to give us anything in the mornig because we left too early.

I didn"t like, very poor cuality in compare with others hotels of the same price. The bathroom very agly, the hall very agly.

Room size was very good and very clean. It was a good location for centro but not if you are wanting to spend a lot of time in the Paulista, Itai baim areas. Minimal english spoken by some of the team. Poor internet, charged for. See location above.

Very good breakfast. Too much noise at night.

bad neighborhood and room very basic

Nothing! Everything. There was a horrible staff! Not recommendable!

Staff very helpful and flexible on checkout time. This part of the Centro area is a bombsite after dark; hoards of street people appear when the stores close and rip the garbage apart looking for food, but the police presence makes it more intimidating than dangerous and it's interesting to watch (for a non-Brazillian) from the relative safety of your hotel window.