Being In the town centre
Good staff, nice hotel, fine location -
Good location, room and food! Wish there was a jacuzzi there!!
The location, staff and size of room The rooms were too hot
Work has started on building a 32 storey tower block next to the hotel. Rooms overlooking the building site are extremely noisy.
the hotel the centre of the city evry thing is good
central location It was extremely noisey!
We booked a suite but only got a room because they had over booked so was very disappointed about that
Lovely spacious room, warm, Flat screen TV staff lovely and friendly
Spacious room and good breakfast. Ideal for overnight stop over for the city. Small bed for a double room, flaking paint on the ceiling and no air con.
The large bed Evening reception staff was rude and unhelpful
we stopped two nights and there was no heating in the bedrooms so the staff had to go out and buy some heaters
nice place and sirroundings staff friendly cigarette smoke coming from the room connected to ours
With one exception the hotel met our expectation (see below). The gardens were exceptional. The dining room initially offered only a 3 course meal menu which was said to be the Sunday evening policy. However, on complaining, a la carte was offered, which was satisfactory
My stay was limited in time arriving late on Wednesday evening and leaving early on the Thursday. The hotel however has good leisure offering which is something I always look for in a hotel, my only regret is that time did not allow me to use the facilities.
Staff were quick to respond to a problem with one room and with the problem of noisy guests Conference guests behaviour and noise
Lovely grounds very obliging staff Food in restaurant expensive and poor quality
staff very helpful.
the efficiency of the staff dealing with queries we had.
The beds were extremely hard.
It was quiet - could not hear doors banging, people talking in corridors, people banging around upstairs - it is the first time I have experienced such soundproofing and it was most welcome.
Size and comfort of rooms and the simple but quality food served in the restaurant.
location staff was a bit scornful
Staff everywhere could not do enough for me, they looked as though they enjoyed working there. The professionalism and customer service was of a very high standard and the room was very comfortable and spotless. The location was ideal, just a short walk from the Train station and right in the heart of the city centre. No complaints
The view overlooking the peace gardens were stunning, location is perfect. Too open plan, no definative line between the 2 restaurants, the bar staff were not very accommodating and it took 15 minutes to get a drink.
We came in the morning in a hurry to check bags and get out to the football game. Train had been a mishap in the morning, amongst other things on our time in Yorkshire (don't judge this hotel on the area, it's a really nice place.) The check-in process was great, they took our bags no problem and gave us keys for after 2 p.m. Then they called a cab for us. After two or three calls, and about 30 minutes, a cab still hadn't shown up. I was upset, but Sandeep, one of the employees of the Mercure, went out of his way to advocate for me. He personally walked me to the nearest taxi stand. When none showed up there, he called again and insisted they get someone out there in the next five minutes in no uncertain terms, taking down the registration number of the car that was supposed to show. This time the cab did arrive. If it were for his willingness to go above and beyond and make my problem, his problem, I wouldn't have made it to the game on time. It was fantastic customer service and it turned my mood around. The point is... this is one story of how professionally run this place is, in an area where not everything is very professional. Well worth your stay.
The calm welcoming atmosphere.
The design and materials used on the ground floor and its juxtapostion to the winter gardens are spectacular and an absolute treat to sit in the champagne bar, particularly at night time with the dramatic lighting effects.The view from my room on to the Peace Gardens was stunning. Reason for choice was availability in the price range I was willing to pay. Having stayed at this hotel I am likely to make it my first choice for future stays in Sheffield. Not enough time to enjoy the spa facilities.The room rate we had obtained was excellent but the breakfast rate was not displayed anywhere we could easily find, we had to enquire at reception. Breakfast was overpriced compared to comparable alternatives available in the city centre.
Comfortable, friendly staff Little things - such as not enough milk provided with tea/coffee making facilities - for 2 people - in the bedrooms; insufficient toiletries provided - although we had our own
Room next to the lift (203 I think), meant that I had a slepless night which noise throughout the night. Room service was incorrect, asked for Clun sandwich to exclude avocado paste but arrived with. Asked for the 'soft package' for the mini bar (3 cokes, pringles & kitkat), only the beverages arrived and they were charged as full on my bill at a higher price than the package offer excluding the two items. Overall attention to detail was poor.
went to watch a show at city hall, which was just around corner from hotel
central location & plenty of bars / restaurants in the courtyard adjoining location difficult to find , sat nav telling us to go down bus lane.
Obviously being a new hotel the standard was high. Unfortunately the tv channels were not working but it was possible to watch a film if you wished. Room slightly small but bed very comfortable, excellent shower.
Location Much too noisy (outside noise) despite being on the fifth floor and no provision for parking nearby
Radio by bedside with facility for ipod. Bed really comfortable.
Clean comfortable hotel in excellent location, particularly liked small square with choice of eateries and close proximity of city hall. Nothing comes to mind
the quality of the hotal, he ambience and the proximity to the city centre
central location for shops theatres nightlife spot on
Room - very clean and good amenities Nothing
The hotel and room facilities were everything you expect from a 4* luxury hotel. Very very good standard all round. We moved into 3 different rooms!!! Which on a 1 night stay was stressfull. The 1st room the tv did not work. Due to our short stay I asked if moving rooms would be quicker than getting the computerised tv fixed. So we were moved. The 2nd room was smaller but the tv did work. The room was small. The wradrobe did not open fully because of the bed. There cabinet that housed the tea/coffee kettle did not have a sockett or lghts inside, as the cabinet in the 1st room had. My husband complained as we were leaving for our night out. The night manager(?) amy, was very good she up garaded to a mazzanee room with complimentary breakfast. We had explained that having looked forward to this break for so long. With all the problems with the room and upset me and put a dampner on the whole weekend. But amy was great she had all our belongings moved for us, to the upgraded room, and arranged breakfast in bed! So thank you to amy. Her customer services was second to none!! I do hope this gets passed on.
the price of the rooms wich includes breakfast and the restaurant was very good the whole weekends entertainment which is why we stayed in shefield
easy access to city centre N?A
the staff were lovely,and the bar food was lovely...at 1st u thing its expensive but the quality and portion size is well worth it...i had the chicken,bacon salad...was lovely even had croutons in it...wud defo stay again...
staff were very welcoming and helpful
Liked the fact that there was a triple room which adults could share. The complementary products were nice too. The tea & coffee facility in the room was great as well. The bathtub could have been a little more cleaner!
The size and cleanliness of the bedrooms The number of times needed to swipe the key card when trying to open the bedroom door
The staff were nicem friendly and helpful! The room was also very nice!
The friendly reception staff
Helpful staff Getting a little tired now - it needs a lick of paint here and there to bring it back to it's previous economical designer chic look
My daughter would say the breakfast, I would say it suited us exactly for what we needed, to be within walking distance of the O2 arena in comfort, Thank you
It was overall a good experience! Am not so sure if it will be helpful if the parking rules at NCP can be made more relaxed for the hotel guests or even as they are explained more fully to the guests on arrival! Other than that pretty good hotel!
The starter for the meal I had there was original and exceptionally tasty no
The beds were comfortable, rooms were clean and staff was very friendly the bathroom needed refurbishing!!!
The staff on reception were very friendly and helpful.The room was very comfortable and there was enough tea and coffee for more than one drink.
The food was excellent and the staff were very friendly and helpful. The walls in the hotel are very thin, while staying there my partner and I could hear everything that was going on in the room next to ours, including business phone calls at 4 am.
Friendly,professional and good value for money The price of a bottle of water. Can get a full breakfast with toast and tea in London for less!
Told to check in at 3pm - no rooms available till 5.30pm - late fr our planned function.
Hotel was clean and local to town centre Room was small
the hotel staff were particularly helpful but wouldnt like to single anyone specifically. As I have only recently become a Hilton Honours member I will certainly be looking to use Hilton again with such efficient and welcoming staff. nothing particularly although the bathrooms would benefit from refurbishment with some mould and wear around the bath.
The staff were excellent, helpful and curtious. especialy a young man who dealt with us on Thursday 24th and Friday 25th July 2008. Well done. the bathroom in the room was fairly basic for such a hotel. the curtains in the room were detached from the rod which is used to close them, the safety lock on the windows was broken and the window can be fully opened.
The complimentary wine, chocs, bath robes and slippers. Plus the gym facilities were amazing and the pool was lovely and warm. I felt very spoilt! The bar was very expensive! £13 for one glass of white wine!!!! The barman didn't tell us when we ordered, we just asked for a glass of white wine and then came the bill....Arggh felt a bit decieved: There were glasses on the wine menu cheaper than the one he offered.
Great value for money good car parking could not fault it and would certainly stay again
The possibility to take a bite in your bar, no need to go to the resturante.
Helpful staff. Location good for my purposes. Duvet too thin. Breakfast way overpriced, so I didn't eat there but got a much better breakfast elsewhere.
Difficult to find
yes , its was overpriced , considering breakfast was not included, the room was not very nice, and the hotel was empty, so i dont see why they didnt upgrade us, we were the only guests...
good size room free parking friendly staff breakfast very poor both service and quality
The Staff were very friendly and very helpful and the room was lovely
Good service, friendly staff, lovely function room. Slept well with blackout curtains.
My husband and Son stayed here and enjoyed the lovely room inparticular such good value for money achieved by booking with booking.com
Beautiful hotel with a lot of period character that puts it above the new modern hotels. Staff didn't inform us on booking the room or checking in that there would be a disco on until 1am and it was below our bridal suite. Perhaps they weren't expecting us to want to go to sleep!
Not far from the Centre of Sheffield. A good example of Victorian architecture It was hard to locate. We rang reception & receptionist was very helpfull in giving us directions to the Hotel
Staff very genuine, kind and helpful. Seems to be a family run business with a nice atmosphere with all the facilities of a top class hotel. Nice food, great beer and bar not expensive either which is great. Excellent. Enjoyed being there. Will return.
the evinorment of the hotal nothing
Friendliness and helpfulness of all staff at all times - especially important when travelling alone. Also, I am a frequent hotel visitor (UK and overseas) and would rate this as one of the best places I've stayed recently - for service, cleanliness and value-for-money. Nothing at all.
very nicely decorated rooms
Breakfast is not served until 7.30 - this is too late for guests who are staying for business reasons.
The location on the edge of the city nothing
The hotel is in a beautiful location and extremely welcoming and comfortable; it has a very homely feel. We felt that there could have been a little more choice for the light breakfast.
Always a pleasure to stay here when I have to go to Sheffield. Excellent position and warm comfotable rooms. Staff always helpful and polite. It would be good to change the dinner menu more regularly, as it has been the same choice for quite a while. The biscuits also seemed to have disappeared from the rooms!
Excellent new accommodation, just opened Apil 2007. Just out of Sheffield into the Peak District. Food, Service & Rooms Excellent.
Good reception service very helpful., comfortable bed. good breakfast choice radiator not working in room, heating by noisy electric heater only!
staff and clean near the tram which I used every day to have access to the university where I study no changes of sheets and towels every day
Good value close to event ie ponds forge pool,staff helpful First evening noisy hen party in corridor at 12.45 and again later at 2am,also smoking in corridor and smell coming into room this I dont like as I dont wish my son to have to inhale secondary smoke
Clean, great shower, great room, nice staff, attractive bar, easy to find None
The shower cubicle was hugh and powerful. Towels and toilet paper were of very poor quality.
very friendly staff, and it is not noisy. no heater, only AC is inside, and breakfast over charged.
Nice room, clean, toilet/shower very clean No bath, menu a bit limited
Room not adequately cleaned - carpet had not been efficiently vacuumed, stray human hairs on outside of bed. Breakfast whilst not expensive was of poor quality, especially cooked items.
Value for money and very handy for city centre Poor breakfast facilities ie: if you wanted just coffee and a coissant only , it still cost you as much as a carvery style meal. not everybody wants a "full .english style " .breakfast meal. cafe's aruond the corner will provide one though.
Room was comfortable and clean and close to the train staition, would recomend hotel to others.
Cheap, cheerful and relatively convenient. Not in the best part of the city, but you wouldn't expect that based on the brand and the price.
Calm and tranquil environment. Lovely and quiet at night time. Beautiful new clean bathroom. Nice and warm in the room. Reception staff were not very welcoming. Limited selection of cereals and fruit for breakfast.
Restaurant, quiet, comfortable and excellent staff
Everything was. Very good and the rooms and bed was excellent The bar prices were very high
The hotel was easy to find, the staff were inconspicuous but extremely polite and helpful.The room was immaculate, warm without being overpoweringly hot and the bed exceedingly comfortable.The breakfast was of very tasty and piping hot. I have nothing but praise for this hotel it was a delight and I would happily recommend it to my friends.
Excellent menu for dinner - food was fresh, well prepared and well presented. Room well appointed and comfortable. The room was in the annex - the restaurant/bar is in the main hotel and it was necessary to go outside in the ice and snow to access the main building.
Great facilities. Very unfriendly, almost rude, check-in receptionist.
I have no complaints what so ever, the hotel was just amazing, the best i have ever stayed in and location brilliant. The most helpful staff ever. Highly recommended.
The complimentary port in the rooms is a really nice touch, and breakfast was superb. When the fires were lit in the morning my room was filled with the smell of woodsmoke. Not what an asthmatic needs at that hour.
Friendly helpful staff; excellent food; pleasant comfortable room and facilities; pleasant gardens Hard to find; directions inadequate and map poor.