Lovely spacious room, warm, Flat screen TV staff lovely and friendly
Work has started on building a 32 storey tower block next to the hotel. Rooms overlooking the building site are extremely noisy.
Good location, room and food! Wish there was a jacuzzi there!!
Being In the town centre
central location It was extremely noisey!
We booked a suite but only got a room because they had over booked so was very disappointed about that
Good staff, nice hotel, fine location -
the hotel the centre of the city evry thing is good
The location, staff and size of room The rooms were too hot
location staff was a bit scornful
We came in the morning in a hurry to check bags and get out to the football game. Train had been a mishap in the morning, amongst other things on our time in Yorkshire (don't judge this hotel on the area, it's a really nice place.) The check-in process was great, they took our bags no problem and gave us keys for after 2 p.m. Then they called a cab for us. After two or three calls, and about 30 minutes, a cab still hadn't shown up. I was upset, but Sandeep, one of the employees of the Mercure, went out of his way to advocate for me. He personally walked me to the nearest taxi stand. When none showed up there, he called again and insisted they get someone out there in the next five minutes in no uncertain terms, taking down the registration number of the car that was supposed to show. This time the cab did arrive. If it were for his willingness to go above and beyond and make my problem, his problem, I wouldn't have made it to the game on time. It was fantastic customer service and it turned my mood around. The point is... this is one story of how professionally run this place is, in an area where not everything is very professional. Well worth your stay.
Room next to the lift (203 I think), meant that I had a slepless night which noise throughout the night. Room service was incorrect, asked for Clun sandwich to exclude avocado paste but arrived with. Asked for the 'soft package' for the mini bar (3 cokes, pringles & kitkat), only the beverages arrived and they were charged as full on my bill at a higher price than the package offer excluding the two items. Overall attention to detail was poor.
The calm welcoming atmosphere.
The view overlooking the peace gardens were stunning, location is perfect. Too open plan, no definative line between the 2 restaurants, the bar staff were not very accommodating and it took 15 minutes to get a drink.
Comfortable, friendly staff Little things - such as not enough milk provided with tea/coffee making facilities - for 2 people - in the bedrooms; insufficient toiletries provided - although we had our own
The beds were extremely hard.
Size and comfort of rooms and the simple but quality food served in the restaurant.
The design and materials used on the ground floor and its juxtapostion to the winter gardens are spectacular and an absolute treat to sit in the champagne bar, particularly at night time with the dramatic lighting effects.The view from my room on to the Peace Gardens was stunning. Reason for choice was availability in the price range I was willing to pay. Having stayed at this hotel I am likely to make it my first choice for future stays in Sheffield. Not enough time to enjoy the spa facilities.The room rate we had obtained was excellent but the breakfast rate was not displayed anywhere we could easily find, we had to enquire at reception. Breakfast was overpriced compared to comparable alternatives available in the city centre.
It was quiet - could not hear doors banging, people talking in corridors, people banging around upstairs - it is the first time I have experienced such soundproofing and it was most welcome.
Staff everywhere could not do enough for me, they looked as though they enjoyed working there. The professionalism and customer service was of a very high standard and the room was very comfortable and spotless. The location was ideal, just a short walk from the Train station and right in the heart of the city centre. No complaints
Clean comfortable hotel in excellent location, particularly liked small square with choice of eateries and close proximity of city hall. Nothing comes to mind
central location for shops theatres nightlife spot on
Location Much too noisy (outside noise) despite being on the fifth floor and no provision for parking nearby
The hotel and room facilities were everything you expect from a 4* luxury hotel. Very very good standard all round. We moved into 3 different rooms!!! Which on a 1 night stay was stressfull. The 1st room the tv did not work. Due to our short stay I asked if moving rooms would be quicker than getting the computerised tv fixed. So we were moved. The 2nd room was smaller but the tv did work. The room was small. The wradrobe did not open fully because of the bed. There cabinet that housed the tea/coffee kettle did not have a sockett or lghts inside, as the cabinet in the 1st room had. My husband complained as we were leaving for our night out. The night manager(?) amy, was very good she up garaded to a mazzanee room with complimentary breakfast. We had explained that having looked forward to this break for so long. With all the problems with the room and upset me and put a dampner on the whole weekend. But amy was great she had all our belongings moved for us, to the upgraded room, and arranged breakfast in bed! So thank you to amy. Her customer services was second to none!! I do hope this gets passed on.
Radio by bedside with facility for ipod. Bed really comfortable.
central location & plenty of bars / restaurants in the courtyard adjoining location difficult to find , sat nav telling us to go down bus lane.
the quality of the hotal, he ambience and the proximity to the city centre
Room - very clean and good amenities Nothing
went to watch a show at city hall, which was just around corner from hotel
Obviously being a new hotel the standard was high. Unfortunately the tv channels were not working but it was possible to watch a film if you wished. Room slightly small but bed very comfortable, excellent shower.
Room was comfortable and clean and close to the train staition, would recomend hotel to others.
Clean, great shower, great room, nice staff, attractive bar, easy to find None
very friendly staff, and it is not noisy. no heater, only AC is inside, and breakfast over charged.
Cheap, cheerful and relatively convenient. Not in the best part of the city, but you wouldn't expect that based on the brand and the price.
Nice room, clean, toilet/shower very clean No bath, menu a bit limited
The shower cubicle was hugh and powerful. Towels and toilet paper were of very poor quality.
Value for money and very handy for city centre Poor breakfast facilities ie: if you wanted just coffee and a coissant only , it still cost you as much as a carvery style meal. not everybody wants a "full .english style " .breakfast meal. cafe's aruond the corner will provide one though.
Room not adequately cleaned - carpet had not been efficiently vacuumed, stray human hairs on outside of bed. Breakfast whilst not expensive was of poor quality, especially cooked items.
staff and clean near the tram which I used every day to have access to the university where I study no changes of sheets and towels every day
Good value close to event ie ponds forge pool,staff helpful First evening noisy hen party in corridor at 12.45 and again later at 2am,also smoking in corridor and smell coming into room this I dont like as I dont wish my son to have to inhale secondary smoke
Quietness - no noise from other rooms or the hallway and accessibility to shops and transport.
Central location. Excellent staff. Good value for money.
location lack of parking on site
Staff were very helpful with a number of small issues e.g. changing to a room with bath, storing my bag till later on the next day. Location great - very central
internet didn't work well in my room during my 2-days stay but the staffs were very nice and did try everything they can to help; my room was close to the lift and could hear the noise ocationally during the night but didn't bother too much; everything else was very good. breakfast a bit expensive in terms of what you can get although the staff was very nice
The staff were excellent. Although they were short-staffed, those that were working were outstanding. My room on the top floor was very noisy due to the lift machinery sounding as if it is on its last legs.
Bedroom comfortable Bad service, Breakfast cold, not sufficient food for all guests
Very convenient central position, near the theatres.Quiet location. The room was small.
Helpful staff Technical problems. Digital lcd tv present (as advertised) but not connected - Small analogue tv in place as stop-gap. Clock radio advertised but not present - provided when I asked but no radio reception. Intermittent & slow Wi-Fi coverage.