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Very bad room service. We waited over an hour for our order. There was no coffee, milk or toilet paper either.
The spa is lovely and the location on the beach is good. The Sheraton Sopot unfortunately was a disappointment. The location was fantastic but the service let it down. Everything was an extra cost from breakfast, use of the spa, internet, late check-out for just one hour. It felt like the hotel just wanted to make money rather than welcome guests. Having come from the Hilton in Gdansk where nothing was too much trouble and there were no extra costs for any of the above we were surprised to find a hotel of similar quality differing so much.
The only thing we didn't like was we paid extra for a room with a sea view. When we looked out our window it was very hard to see the sea as there were large trees blocking our view. They would not change the rate of our room even though it really wasn't a sea view. They could not move us the first night, but were able to the second night. Our view from the second room was better, but there were still trees blocking some of the view. I also wish the rooms had a real balcony, there are doors that open, but there is only about 6 inches of balcony to stannd on.
Nice location and good facilities. Clean and tidy Most personal good but some of the girls in the reception still think that you have to be dressed in a certain way to stay in the hotel. In Sweden we have a different clothes code maybe moore casual than in Poloand. So one of my collegues got a bit ill treated when we arrived. see above
nothing even if you have a question you have got to pay...
very nice hotel, I had a great time
I did not get the room which I booked.People from reception were not able to solve my problem.
Nice hotel with pleasant and helpfull staff. Nice rooms, and a perfect location. The hotel is not ready and charges 5 star prices for a 3 star facility. No fitness room, no meeting rooms... it is too expensive for its offerings.
meals in the restaurant, design of the hotel, location design of the restaurant is like a dining room in student house
Rooms are very well appointed. Bed is comfortable and nice. We had a sea view that was great. Slow housekeeping service. Breakfest at $30 per person!!?? Much too much.
The best is the bed, very comfortable. Also, the free internet in the room is ok. Very nice building (hystorical). Lack of english language channels on tv. The central heating system didn't work in first instance, but they fixed it somehow. The internet also couln't work until somebody fixed it. Room service didn't answer several times. Anyway, the resort is more populated in the summer because of the sea side.
Our suite #214 - one of the biggest rooms in the whole hotel! And the individual exclusive feeling of staying in such a historical hotel! If the walls could speak... We ordered food to the room (room service) and it didn´t fullfill the expecations of a 5-star hotel. Plain and standard taste unfortunately...
The Room was so dirty. We had the same problem last year when we stayed in the same hotel.
Sea view, bath robes, luxurious cosmetics, excellent bed and bed linnen, tea and coffee in the room low quality TV, room layout, uncomfortable bar area with the unpleasant smell from the restaurant, no lobby/lauch/relaxing area with sea view. From 5 star hotel being so expensive I expected much more, however the view from the window compensated for everything
The quality of the place and the pool indeed. Late checkin time 2pm and early checkout 10am !
Friendly staff and the comfiest bed I have slept in
Beautiful building and high standard of finish inside, rooms very comfortable and elegantly furnished. Staff very polite and willing to please. I liked the breakfast buffet whihc had a wide variety plus chef cooked breakfast option at no extra cost. 1. Food (dinner) and dining service in this hotel is fair but not up to other European 5 Star hotels and certainly should be better for the price. 2. Although my room was impressively furnished, the bed gave me serious back ache after just one night. I do not have problems with my back and would suggest the bed is too soft 3. No foreign exchange available in such a large and expensive hotel! 4. The Internet connection was so slow it was virtually unusable
Most comfortable beds in Europe!!!
swomming poll and sauna
Lower price - price in Poland for the type of Hotel to high - I have been in other hotel in Gdansk (Novotel) also close to the beach like Sofitel -and the diffirent in price is to high - We are not getting much more at Sofitel compare to Novotel - and the price at Sofitel is more than 25 % more expencive When we have to go to the beach you have to work around the hole hotel - there is no directly entrance to the beach h
Very nice atmosphere at the hotel. Hotel is located near main street where you can find a lot of good restaurants, pubs and bars. Lack of parking lot which belongs to the hotel. In the offer it was mentioned that the price includes spa treatment. Spa was open only on fri until 9:00 and treatment lasted only 10 min!
Locality of the hotel
Central and very helpfull people. My friend got a dry chicken.he got a free pivo for it.he should better be offered free dinner. no extra-no business.
A rea pleasure to stay in this hotel: friendly staff, luxurious decoration, very nice bar, complementary drink and spa visit, excellent breakfast, perfect location... Just an occasion to pamper yourself. One person room was rather on the small side.
Location and the view from the hotel to the main walking area - splendid. You are right in the centre of action. The hotel overall is quite nice. Still - there are a lot of small details that the management should pay attention to. Service - people servicing you are somewhat too relaxed and not attentive or smiling. Food - could be more diversified. And tasty. Cleaning - it seems that the vacuum cleaners are not used. The powder that fell on the floor on Friday was still there on Monday.
The reception desk staff were very helpful & the breakfast was supberb in comfortable surroundings.
It was very conveniently located. It had a nice restaurant and pub attached. Breatkfast was very good. Rooms were nice but small. I would not rate this as a 5 star. I would stay here again. Room was small.
Facilities and the brekfast No
The most unfriendly receptionist I ever met. Nice rooms. Nice Bathroom
Nothing was too much trouble for the staff everything was fine
Great hotel, fantastic rooms, best service by the staff and very good breakfast. We are going back!
The hotel was charming, staff was responsive. All were generally positive. The bed was not big. There were two pillows - one too large, the second is too small - it was not convenient to sleep
helpful staff to close to very busy railway
Everything was good. Small boutique hotel. Good location just 5 min walk from the city centre.
The design of the rooms is amazing, and the location is super. Extra clean and spacious with a nice price.
Excellent location, cosy room, furnished in modern. Perfect for romantic weekend, for family holidays,or business trip. Recommend!
excellent service, abundant breakfast and very good location
Friendly staff, good location, just 50 metres from the Monte Casino Dtreet The price is charged in zloty, using an exchange rate €1=3,75zlt
Marvellous breackfast, very helpful staff. Heatings off when outside there were about 5 degrees and the bedroom under roof.
Great Environment and Staff. Good restaurant. Nice breakfast (except the coffee) Lack of facilities in room, no tea/ coffee, no clock/ radio/ alarm. No hairdryer in bathroom. Surrounding area can be noisy at night.
Location, staff, breakfast.
The staff were extremely helpful. The room, despite the hotel only being only 200 metres from Monte Cassino, was very quiet. Despite not having air conditioning, it was very hot during our stay, we were provided without asking, with a large electric fan which kept the room cool. The room and en suite were clean and in keeping with the art noveau character of the hotel. The breakfast was excellent in quality choice and quantity. When we used the restaurant facility, again this was of high order. We really enjoyed our stay; the hotel is a good base for exploring Gdansk and Gydinia, the local train runs every 20 minutes to each destination from Sopot. Car parking is secure, on site and free.
Perfect location, nice design, great breakfest. Rather small room.
Close to center of city, close to friends. The loft was wonderful. Location excellent To have a doctor available, if needed, had to call a friend and then the ambulance.
Exceptionally charming and helpful staff, combined with elegant environment and ideal location. The breakfast buffet was one of the best I've had, anywhere.
Very good location. Good restaurant and excellent breakfast buffet. Room was rather spartan - a bed, two hard wooden chairs and a wooden desk, wooden floor. It was clean and tidy and the bathroom was very good, but I expected more comfort for the price
The Bayjonn Hotel recently opened (August 2009) and is situated in a centrally located newly developed part of Sopot close to the beach, pier, restaurants and bars. Rooms are spacious with 'designer' style high quality fittings. Very friendly staff. Good breakfast in adjoining cafe/bistro
Fantastic location, new building, interesting design of the room The room was relatively small, the check-out process took a little long
Very nice modern butique hotel. excellent location.
Very nice, comfortable and modern design both the hotel and the room, nice hotel restaurant with a very good cuisine very good location Too small car park/garage and needs pre-reservation balcony shared with the next door guest which doesn't secure privacy restaurant is excellent but it offers Thai cuisine only
Very nice interiors, perfect location, design feeling. nothing
location location location
Nice and clean room. Excellent location next to the walking street and pier. Reasonable breakfast. Reception arranged very good taxi driver at very reasonable cost. No lobby bar.
perfect location great thai food downstairs,
Great location, very nice and comfortable hotel for business as well as leisure trips. Not very nice view, but in such a location who cares!
Nice room, well laid out and nice location. Balcony is a good feature Although wireless internet is advertised as available throughout the hotel, this is not the case. Unable to connect in the room or at reception. Informed this was a regular occurance. Not impressed with the reponse from the duty manager. Did not stay for the second night.
friendly and helpful staff,always smiling. clean rooms. quality food at restaurant. close proximity to the beach and only 10 mins walk from town centre.very affordable in relation to sopot prices. single beds were very narrow
small room, small window, fridge out of order and half drunk bottle inside, old tube tv, no bathtub, how coluld this be a 5star-hotel?
The hotel is very nice, in a very good and quiet location (150mt from the sea). Free parking inside.
service, good breakfast, quiet location, modern design Nothing to complane on
Nice roomey suite with nice balcony. The rooms are clean. Very good restaurant with a feel of TGIF. 10min walk to the main street and 3min walk to the less crowded beach is perfect. Nice Spa in the hotel. The room did not have a minibar. Some of the receptionist needs to be more polite.
more TV channels :) & parking plaes for me was everything o.k.
The woman on reception when i checked in on the evening of Friday 18th and checked out again on morning Sunday 20th was rude and unfriendly and unhelpful.
Good lacation to the center of Sopot, quite close to the beach. There are no botteled water in the room ( seems strange to me)
We liked friendly staff, good breakfast, comfortable rooms, quiet, a spa, no complaints, the hotel a good level of service. nothing