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Animation team, quality of the meals The noise in the lobby at night that was easy to hear on the rooms from the first floor. The rates asked by the doctor in the hotel (free practice, not hotel hired).
Everything was ok. The pool was in use but nobody could use it because the water was too cold. We have got a rainy period and, unfortunately, the hearing system of the room was off all our stay.
Good value for money.Especially liked that it had a big balcony. When we tried to pay for the room, the credit card did not work.So we had to try for about three times until we left.The inconvenience caused by a technical problem was sorted out eventually.
Hospitality,food and sea
I liked very much the pool area. The food was good.
The room was quite nice, very clean, and also the pool was ok, near the beach and very close from restaurants and shoops The food and drinks was very poor and was of low quality, I recoment not to take all inclusive
we need local currency frequently even all includive plan because we must pay for safetybox, deposit of bathtowel, at the seaside etc.
good food, daily room cleaning, nice pools. I paid for a double room with sea view, but the sea was only a corner of the balcony. For a 4 star hotel, there should have separate rates partially full sea view and sea view.
location to the beach, food I ordered half board type of food, and I didn't know that for dinner I have to pay for glass of water , not wine, simple water or tea, when I booked it no any info about it
food is good and diversify but quite repetitive see view, on the 4-th floor, is in fact hotel Neptun Beach ( room 2437)
It is our second visit at this hotel for duration of two years. The main reason we decided to stay at Riu Evrika was the additional security at every entrance of the complex. The hotel offers all inclusive service and the staff is very willing to please the customer but sometimes seems there is a bit of lack of training at the junior personnel level and they appear a bit pushy and not customer oriented. The beach price in included and having the beach bar is quite of convenience , as well as umbrella and chairs at the beach. The water was quite worm this year and clean. The Beach is great , quite clean. All rooms are maintained very clean and the overall pool area is being stripped clean with the water hose in the evening. The food is plent Overall minor concerns. The food quality has definitely denigrated this year, while a lot of attention was given to the serving and the appearance of the salad. I had the tasteless carrot soup in my life ever. Salads were not well prepared, some canned food seems to be served as well. The Japanese sushi was falling apart and the tempura was not crispy at all. The pool guard was taking a nap on the job and the guard at the beach was resting facing the direction opposite at the sea ( meaning he was not watching ). This is a definite safety concern. During the rain it was hard to get to the food court without getting wet. The junior personnel requires some training , as our plates were often scooped before we were finished or the bus-girls/boys would wait at our side pushing that we take our last bite to pick up the plate. Every morning 7-10 bus-girls would stand at the door to greet us, which seems a huge waste of resources. The room was not ready for quite a wile after the regular check in time. The furniture around the pool need replacement.
The hotel was very well located, right on the beach and in the centre of the Sunny Beach area. Having the all-inclusive food and limited alcohol package was very good value (although the "wine" included could hardly be called that). Although the food was included and the selection on offer at the buffet restaurant was quite extensive, the food was generally quite bland and dull. Staff were sometimes (not always) a little rude or unhelpful, but that is unfortunately the standard in Bulgaria.
We liked the attention given by the management. Chocolates on my birthday which were unexpected. Room upgrade and champagne because of our 30th Wedding Anniversary. Very good. The food was good but on occasions should have been hotter. Perhaps a selection of both cold and hot meals could be available.
Good location, excellent food, very nice stuff, fabulous view if you take the sea view room
The room was very spacey. The swimming pool and pool bar area were absolutely beautiful. There were several problems inside the room. Check-in and check-out took too long. No wireless internet available. The hotel only accepted cash for the room and services!!!
the place of hotel on booking.com is indicated wrong. hotel is 15 min. to centre by walking
The hotel has a nice pool, the staff from the bar and restaurant were very helpful. The room was big, newly furnished and cleaned daily (the towels were also changed on a daily basis). The hotel had also a small supermarket where one could buy anything from juices to toothbrushes. Although the hotel wasn't very far from the beach and center (5 min respectively 10 min) it was pretty difficult to cross the busy main road of Sunny Beach in order to get there. The staff from the reception wasn't so nice (I guess they were expecting a tip or something...): our room didn't have chairs and table for the balcony and when we asked for them, the staff's answer was "maybe". After wise we noticed that even unoccupied rooms had balcony furniture so it wouldn't have been a big trouble...
cleanliness of the room, silence, comfort, hotel stuff, breakfast ok, the pool wireless connection
Fantastic breakfast, all days fresh vegetables and fruits. All personnel speaks English. Near to beach 400...500m by fut. Near to bus stop (in few minutes you can get to Nessebar). Clean rooms, everyday fresh towels.