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Nice swimming pool The hotel lost my reservation and I had to wait some time to get the room. The dishes in the apartment in the kitchen were dirty. The room was definitely not 5 star. Although it is located not far from the beach, it has no beach facilities of its own - you have to pay for the deckchairs and umbrella.
nice rooms, nice lobby and other public areas no minibar, charge 15bgn to bring a bottle of water. lobby smells of restaurant during lunchtime
very confortable room, impresive pool, the best choice for accomodation in Sunny Beach the restaurant' staff was not enough trained - moving very slow
Great hotel facilities,good location, friendly staff. We had really good 2 week break.We have older kids and they could be very independant from us because of the facilities and location to beach and shopping etc Thought the buffet prices for non board guests was expensive.40lev for evening meal . Too expensive!!!! I think someone should keep a better eye on the gym.No shoes and young kids using it unsupervised! But thats just two tiny things. Over all it was fab!!!
the facilities....room, spa, gym, pools, etc.
1) had to wait 2 hours for room even though hotel was empty. 2) TV didn't work. Had to wait 1 hour while TV was replaced and then 2nd TV was fixed. 3) A/C didn't work. 4) Jacuzzi was cold - didn't work. All in all the stay was a joke
A good point had the design of the hotel-good for pictures:) the pool area was big and clean with nice chairs and tables, perfect to relax but the water needs to be heated ;). The weithers were kind and smiling but it wont hurt if they try harder:) .I liked the large rooms but the bed cover needs to be cleaned and the shower door fixed. Good idea with the shops around the hotel, they helped my mood for the claudy day:P The food was dissapointing compared to other places Ive been, but I m defenetly a picky person, however the vegetables are not boiled well and the chicken not friend enough, but I had the buffet variety and I got to end full all the time.
very nice rooms, very nice pool the hotel is not on the beach and NO rooms with sea view. Access in the rooms not from the reception, only from outside of the hotel
Great location. Pool area was excellent with huge main pool. Activities every day (we stayed in July) - water polo, water volleyball, petanque, shuffle board, kids mini disco. If we ever go back to Sunny Beach, we'll most likely choose this hotel for our stay. The lifts didn't work all the time.
Silent, Suitable for couples, romantic, excelent location, just open the door and go to the see. excellennt!!!! Nothing.
great roomservice power failure from 10pm till 4am
superb hotel, highly reccomended
the relaxing atmosphere few people of the personnel
Hotel has a private beach. Outside, the beach was quite crowded. Here was always free sunbed. Good breakfast, nice staff. Loud night bar on the street. Too bad for park view rooms.
Hotellet ligger midt i Sunny Beach og langs stranden. Der er gå-afstand til byens centrum, butikker, supermarkeder, apotek, ol. Stort swimming pool ligger i gården, spa ved siden af receptionen, bar & restaurant på hotellet. Maden er meget ensartet, ingen ændring i menuen for morgenmad og aftensmad på 12 dage!! Hotellet var overbooket, og vi oplevet tit kø til aftensmad, snavsede borde (skifter ikke dug efter serien), manglende servietter, glas, kopper, bestik, osv. Værelserne er ok, men bor man på de nederste etager opleves meget larm, uanset om værelset er med hav- el. parkudsigt. Hotellet er delt i 3 afsnit: A, B og C. B-eren er den ældeste, og hermed også mere slidt: sengerne er dårligere, hårtører er gået i stykker, osv.
hotellet ligger perfekt lige ud til stranden. nej
Vi havde delvis havudsigt og personalet strakte sig langt/var servicemindede Lugten af våd hund på værelset og kvaliteten af morgenmaden
At least the show near the pool in the evening seems to be the only thing that worth money for staying there. The rate shows how much you can get for money you pay. Very noisy place, room refrigerator broken, antiques towels, room door with a little of push can be easily opened.Restaurant - broken plates, morning juice and coffee almost impossible to drink. The 4th star of this hotel - maybe someone can see it like a blink, we haven`t find it. We booked for two nights but in the morning we left in a rush... Id `s were held at the reception up to we checked out... By far I would not recommend this hotel for peoples looking for comfort and quiet.
I disliked many things: 1.cleaning of the room which was horrible (dirty sheets, no change of towels, bad smelling in the bathroom); 2. For the payment of the rooms, instead of taking from my account only 390 eur, they have taken in leva 780 leva, so almost 400 eur...; 3. There was plenty of food, but miserable; 4. The location was not so close to the beach, as I thought would be when booking it.
cleaning room every day ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,.................receptionist was arrogant and bored and assumes no responsibility. I spent 3 days (with reservations made in advance) and wanted to extend my stay another day. I was walking from one day to another, arriving in the situation that on the day of departure was not who I talk to gives me a sure answer ... previous evening departure I was told that the next morning to talk to hotel manager. at 9 I was told that I will speak to the manager at 11 and at 11 to be postponed for 15 hours, 11.12 hours Check-out had to do .... the version I was proposed to have my luggage was checking out, move them in the lobby and wait for a response until 15 o'clock. Yet given the fact that I expressed the option of extending the stay of two days ago. To all this I I was told not even an ordinary 'sorry' from a reception so bored (was a little brunette girl) that I have the feeling that something bothered her. Too bad, the hotel promised much.
It was very noisy up to 5.30 in the morning. Would not stay there again
hotel central for everything this hotel catered for 18 to 30s we had no sleep for the first week moving rooms 4 times they were running up and down the corridors and banging on doors till 4 and 5 in the morning we will never go back
In the center of Sunny Beach, good food, free parking, good value for money. No internet in the room, only in the loby.
It's a young hotel (stated 18-30). I enjoyed the most the fact that most of the customers where in my age range. The staff (specially the cleaning ladies) weren't so professional all the time. Probably because it's difficult to be with 20 yo customers focused mainly on drinking. But still...
Rengøringspersonalet var meget venlige. Beliggenhed tæt på stranden. vi brød os ikke om det sure personale i receptionen. og de MEGA (undtagen manden) dovne piger i restuaranten. de beskidte duge, stole og at bordene ikke blev ryddet af. Fadene var tit tomme og blev ikke fyldt, og hvis man bad om det, stod de bare og så ud som om de ikke fattede hvad man mente, selv om man stod med det tomme fad i hånden. Ulækkert at komme ned på teressen om "morgenen" og der ikke var ryttet op efter aftenens fest. Liderlig ung pige som stod og vred sig på bar bordet længe før børnene var gået til ro. At man ikke kunne bruge f.eks. bordtennis, pool og parasoller uden at skulle betale for det.
the room was big and clean and had very comfortable beds too small parking lot, AC almost did not work at all
Very helpful staff, good breakfast, very nice garden restaurant, very rustic, good food. The deluxe double room we had was above the hotels 3 stars. I was disappointed by the fact that on the website is mention the possibility of paying by card, but in fact they accept only cash. So I had to find an ATM to get my cash, that means supplementary cost, to pay my room.
Very good value for money.
The staff was helpful and we did the check in in 3 minutes. The hotel is close to the beach, 10 minutes walking- definitely not 80 meters.... The air conditioning is not working. We were baked in the rooms like stuffed turkeys...The towels were not changed during the entire stay. In the last 2 days there were several power cuts that lasted between 30 minutes and 1 hours. There are few free parking places in front of the hotel. Do not park on the side walk as the car will be most probably lifted and you will have to pay a fine/bribery! The policeman together with two "gorillas" asked for 20 EURO to leave our car.
The food. Location, staff, services, view, the room.
the position in front of the beach very noisy, very dirty in the room after the cleaning, very poor breakfast,room with kitchen but without plates, glasses, spoons, knifes, without nothing that is possible to cook
It was ideally positioned for a visit to Sunny Beach at a good price. Car parking area was too small. No information on facilities etc. in room.
Hotel is situated in the center, close both to the beach (300 m) and the mainstreet (restaurants, bars, clubs 250 m). Very friendly and lovely staff (they speek english and german too), breakfast is continental and full. Total satisfaction for this money.
Large room, air-condition, free wifi and central. Pool area could need an update.
Very friendly staff and the situation of the hotel was ideal - plenty of restaurants and shops within walking distance and only 5 minutes to the seafront. No noisy discos at night was a plus as tucked off the main drag and free parking close to the hotel was a plus.