I was very pleased with the guy who helped me get a bus to my next distination he went out of his way to help me I wish I could remember his name
This is a very old and extremely overpriced hotel in a terribly crowded and poorly designed part of area around the station.
Staff was very helpful. Easy access to a lot of places walking, taxi, or train (close to shinbashi and Shiodome station). Breakfast was 25 dollars per person and did not include much. No good breakfast around. Very surprised that English proficiency of staff was not that good.
Housekeeping was good Kept clean Staff were mostly helpful Quiet Near Shimbashi and Shiodome Stations Amenities were good Airport Limousine to Narita At check-in we were told we needed to pay for a separate room as my mother and my sister together with me are considered too old to fit in one room with two double beds. They said a larger room would be available that could accommodate the three of us together the next day but we would have to pay an additional 330 USD per night of stay! Our flight landed 11 pm at Haneda by the time we got to the hotel it was already almost 12:30 am, we were exhausted! Renting an additional room also costed the same amount $330. That's the option we went with for at least a day. We then booked a second room online for the subsequent 5 days for only half the price they asked us for upfront. It made little sense from a business perspective if they had let us upgrade to a one bedroom that would release them of two smaller rooms that they can charge more for. Internet is slow especially at night, can barely read the news. Air conditioning was weak in one of our rooms, I was sweating a lot.
Breakfast buffet, a seating area in our room, and a bed off the ground. We had been on great tour staying Japanese ryokans which were a treat but good to getting back to western comforts. Don't have any complaints
Comfortable beds Restaurants in the hotel Close to the train station Small room Hotel smells like smoke
It was my first time in Tokyo and I loved the location and customer service at this hotel. The price for the room was amazing was great as well. I would definitely recommend this hotel. Nothing honestly :)
Good location Friendly staff Immediately after we checked in to our room, my husband noticed an odor in the room and requested to change room. The staff was very responsive and put us in a different room right away. Unfortunately, the second room also had a very strong odor. It smelled like mildew. We just put up with the smell for the next 3 days :(
The staff is incomparable (then again, Japanese people have standards no one else in the world has), they were so on the ball about everything, from questions about the city, to housekeeping and in room massages, that this hotel in the US would cost 550 a night, and I only paid around 200. Japan is on another level. The comparison between Japan and the United States, is that there is no comparison. Everything was perfect.
The atmosphere in lobby (1st floor) and lounge (14th floor). The breakfastbuffe. Very small room. No restaurants in the area around.