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Amazing customer service.
Excellent hotel with excellent service. Only after I had checked-out and arrived at the airport over an hour away did I realize I inadvertently left some very important items in my room. The staff at the hotel was extremely patient, kind, and went out of their way to send the items to us via their airport bus service at no cost to us. If not for housekeeping, the front desk, and guest relations coordinating the delivery and finding people that spoke our language to communicate with us, as well as the airport's helpful staff watching out for the right bus for us, we would have been lost. Special thanks to Mayumi Okuma-san. That's what I call superior service. I will always be grateful and will definitely stay at this hotel whenever I am in Tokyo. Free in-room wi-fi would have been a nice touch for the hotel because every other hotel we have stayed at in Tokyo and other major cities offer it for free, but the 500 yen per stay is still tolerable.
Location highly convenient with train station located only minutes away. Lots of shopping in Ikebukuro. Hotel employees very accommodating and highly professional.
I thought the location is perfect because it was only 5 mn walk from IKuburu train station and from there you can explore the rest of the city. The view from the window was awful. My room was overlooking a lower roof that looked ughly to me. Breakfast was not provided and there was not even a coffee maker to make coffee in the morning. I thought the price was a bit expensive for that standard of a hotel. The carpet was not clean also.
Very convenient location.Staff is friendly. Unfortunately no wifi (but most places in Tokyo doesnt have WIFI anyway). But it is an excellent place to stay as it is close to everything!
I t was a pleasant experience, wi th god food (too high forus when we were not on Grand Circle Tour), good bedroom and toilet, great service, and wonde rful location near Ikebukuro.
Close to train station Good staff service
Location, for a couple reasons. It was close to a shopping / dining area and 5 mins away from the nearest subway station. Airport Limousine drops guests off right at the hotel's doorstep, which is a huge plus. None
The rooms are clean, the place is fine, the service is great. They don't skip a beat. The room safe is really convenient. Here's the thing, I stay in Tokyo a few times a year. The prices here are expensive for rooms this small. As for the breakfast, it's catered to Japanese travelers with food that I really can't put down in the morning. No whole wheat bread, no espresso coffee, not enough fresh fruit.
Location...location...location...AND The staff can understand English and are always very helpful in answering queries The bedcover in the room had a some bloodstains - seems laundry is not good
The location was exceptional. Incredibly centered and in a quiet section of Ikebukuro where you could truly get anywhere in a short time. Anyone with a JR Rail Pass will really benefit if you can get a spot here. The hotel otherwise is a little smaller than what the pictures on the website allude, but its not a big deal if you are out and about travelling. The concierge and the front desk left a lot to be desired. Don't bother asking them for much help unless its something fairly simple.
I like that they have bus service to and from both Tokyo airports (Haneda and Narita). This is very convenient. I also like that it's very close to the train station. Very convenient location overall and rooms are very nice and clean.
Det jeg havde brug for. Nyt og gort indrettet med de ting, som jeg havde brug for nej,
Hotellet er ny og godt indrettet. der bliver kun tømt papirkurv og skiftet håndklæder daglig hvilket begrunder den gunstige pris. Personalet meget hjælpsomt og taler godt engelsk Det eneste jeg gerne vil have forbedret til næste gang er tidligere check in end kl. 16. Det er specielt nødvendigt, når man med alle fly fra Europa lander om morgenen
Good location, easy acess to shopping centers and Ikebukuro Station No wifi
The room was very comfortable with a nice shower. Availability of a computer in the lobby was nice and the breakfast quite satisfactory. The only thing missing was a drawer to put some clothes in, but it was not really a big problem.
Very handy to the train station. The hotel was modern and spotless.
Very modern, clean, good location a little away from the bussiest areas but I liked this slightly slower paced area. It is near to the train station too. The bed was very comfortable and the bathroom very modern with good fittings. The room was a little small but I think this is common for Tokyo.
I was happy with the funnctionnality and the good design which made me felel confortable in a rather small room
The rooms in the back side are better than the ones on the side of the street
The hotel was comfy and newly decorated. We got a bigger room than we had reserved which was a nice surprise. The room and the bathroom were new and very clean. Room service was a bit poor. The hotel was a bit far away from the Tokyo center (about 20-25 minutes with train/subway + walk).
Easy access to subway. Good area for shopping and eating. Breakfast included. Nothing in particular.
Room great altho lacking a wardrobe but great breakfast, resturant,bar on 2nd floor available,taxi to Sunshine Hotel then shuttle bus to Airport,so easy.loved the location,one train ride to Shinjuku- wonderful,exciting,amazing. Wonderful politie people.. loved it.Bathroom wonderful, amazing work of art with the toilets and warm seat.. Just a lack of wardrobe but this was minimal inconvenience.
Location was in central city. Easy access to train station and other means of transport to other areas. Polite and helpful staff. I fou9nd the room rather small, but understand that space is a premium in Japan.
close to shopping area, many good restaurants nearby
Hotel Staff specially Front Office Staffs was very cooperative. Mr. Noaki Masuoka was really very kind and cooperative. If, in future there will any trip to Tokyo, I shall prefer to stay Hotel Grand City. I stayed in a single bed room. It was well equipped but room and Bath room size was too small. I was muslim but it ws difficult for me to take Breakfast because no Halal eatable items were availabel there except Orange Juice.
When the staff offered to lend me an umbrella for the day instead of me buying one from the counter. the room is really too constrained... but maybe it's just Tokyo..
The location was relatively near to the train station. The staff did not speak very go English but was very helpful.
Very nice staff. Not to expensive cafe. Free Wifi in the lobby. Good location in the middle of Ikebukuro, which is not realy a district you would visit if you didn't stay there, but it's nice. Good shopping and a lot of restaurants. The airco was much to cold and it cannot be managed by yourself, but is done by the hotel staff at the reception. In the hot japanese summer, I just like to change the themperature at night and daytime etc. which of course I couldn't, since I had to go to the reception everytime. Very inconvienient. Internet in the room is with a modem, which we couldn't get to work anywhere in Japan. If you don't have a laptop, you have to pay for using the internet in the lobby.
The staff was very helpful and they spoke English which was a bonus. Friendly and accomodating. No complaints.
Location was good, within walking distance to train station. Room was clean and bright. 24 hr cafe.
Good hotel in ideal position for visiting Tokyo, very economical but with a quite confort (internet in room no cost is very imortant in Japan! , but also you have newspaper and a little restaurant bar ) . Thank you very much!
Knowing the prices of Tokyo I belive it is very good value and the staff is polite and helpfull.It is as well refreshing to meet so many different kinds of people.
The bed was good. I slept very well. The location is near a huge railway station and underground market. Also they will give you a bottle of water every day after bed making. The "Ikebukuro North Area" is a dangerous area with lots of adult services and yakuza. You will never want to stay here anymore unless the dark side of the city is what you want to experience. Also, it is far from all major sightseeing spots. To save your time (and money) it is better to stay at the east side of Yamanote Line. Their internet is also bad. It has rate limit to all Google websites including YouTube, it is even not possible to use Google Maps normally. I finally set up a VPN to a Japan server and everything was fine.