Townsville Hoteller

Great value for money and friendly staff! Bathroom/ toilet could've been cleaned better..

Not bad for the money although there are better hotels for less money. would be good if shopping in town

It had a bed Its a bit out dated. Continential breakfast didn't have any fresh fruit........

Meals in bar and resturant excellent,otherwise checking out was the highlight of the stay Lack of parking.Air conditioning poor

There was a good restaurant on the premises and the house-keeping was efficient. Very helpful reception staff. The rooms were clean but very much in need of an update, and there was a lot of noise from the surrounding area at night.

I attended a conference at the hotel and must say the food presentation was of a high standard and the morning and afternoon teas were excellent. I compliment the kitchen staff. The small size of the room an especially the bathroom. Condition of room and bathroom is now ageing and needs updating/renovating. When we arrived our room 320 had a leaking refrigerator and water was all over the entrance carpet and somebody had placed an absorption towel in the fridge. We asked for a room change and were given next door at 318. These problems should not be there when a quest enters a room for the first time. Also it was noted there is no ABC channel on the television set. Shower was good but bathroom needs an exhaust fan as constantly having to try and clear continuously a fogged up mirror to have a shave reaches a point of near anger. Also no provision of hotel parking for a quest car,valet service is not an alternative.

The unit was clean, basic and comfortable. The grounds were well kept.

Facilities like the pool and gym were easily accessible, kitchen was fully equipped and the bed was very comfortable. The bathroom was also reasonably nice and the air conditioning worked very well. The carpet edge where it met with other rooms had the positioning tacks unprotected, which meant that walking barefoot from room to room was painful as the nails stuck into your feet!!! The kitchen tap extended further than the sink so water splashed all over the bench and the dishwasher did not work.

The apartment was immaculate, possibly never used. Spacious, modern and clean. There was an element of style over substance eg bedside lamps but no socket nearby, taps which stretched over the entire sink which made them impracticable and no sink plug. Limited TV and a phone but no phone line. Not suitable for holiday makers as a lengthy walk away from the coast. The site is still being developed and the site adjacent is awaiting development which makes it unsightly as an overlook.

The only thing i liked about my stay was that it is centrally located. The noise from other residents simply closing door. I think it has to do with the design.

Good location, friendly staff. We have stayed in this hotel for only one night but had a good time. When we checked in at 11.00 our room was not ready yet but within 20 minutes they have arranged that a room was cleaned for us and we could enter. Thanks !

We were able to get a park The rooms need a serious overhaul. Our room had marks and chips all over the walls, mould in bathroom. Would not pay $134 to stay there again.

Our stay at the hotel satisfied our needs for proximity for our connection to Magnetic Island. There could have been more sugar sachets and more milk serves.Not really a complaint but more of a suggestion.

Friendly staff Rooms old and facilities old eg television etc

Location is good for shopping, restaurants,marina. Due to wife's illness & return home advised by dr. staff were most polite & anxious to help in any way possible. Hotel is tired - in definite need of total renovation.Will not recommend until renovations are completed

Access to venues. Although our room was serviced on Saturday morning the sugar and milk were not replaced.

Friendly atmosphere Needs and refurb

The location of the hotel was good, with a variety of places to eat and drink nearby. The free parking was secured at night, which was great. The room was outdated - think tragic 1970's tropical look - and the lift smelled like a nursing home cleaning liquid had been used aplenty. Then there's the fridge - old, battered and need of defrosting (I have no idea what the house-keeping/management are doing).And then we got hammered for a credit card surcharge just to top it all off. Not a good experience - which sadly seems to be par for the course for Rydges hotels...

The room was not so much unclean as tatty the bottom of the door was all split and the hand basin chipped or marked ....very basic shower with curtain not the sort of thing I expected from Rydges.