Staff was great and very helpful suggesting restaurants and activities. We were able to arrange A late checkout and keep our car parked. The location was excellent and there are a lot of nearby restaurants. We had a great time. Facilities are undergoing a major remodel. A bit noisy in the morning since they start early
The rooms where nice, clean, bright... Bed was very comfortable ... Staff where helpful. The restrant food left you dissatisfied , tast was okay but not up too it's reputation ...
Extremely attractive hotel with perfect location by the waterfront. Easy walking distance all over town. We enjoyed our room overlooking the harbor. Gracious, helpful staff. We were happy with the Courtyard Cafe, which provided good sandwiches, coffee, and dessert for low-key suppers. Island Time Tours, booking right there in the Grand Pacific, took us to Butchart Gardens and picked us up again at our requested time. What a very nice arrangement. When it was time to leave Victoria, we chose the Victoria Airport YYJ Shuttle as more economical than a taxi. The Shuttle arrived at the front door and delivered us to the airport comfortably and in good time. We were happy in every way with our four nights at the Grand Pacific and would gladly stay there again.
I loved the location--- within walking distance to downtown, Victoria. Nothing
Bad wireless Internet - the only negative
Location is great! The hotel is old, outdated and in desperate need of a facelift. You are definitely paying for location.
Great location Internet was slow and difficult to use from mobile device
The room was beautiful and the beds excellent. Enjoyed our stay. Location was excellent for walking.
Everything. Location was great facing the inner harbor. The staff was superb!! Food was excellent!! Look forward to staying there again! No, absolutely everything was excellent!!
The room was well appointed, had a nice view and the pool and hotub were excellent.
Staff were excellent location was excellent Curtains were torn
super close to everything tourists do
Very nice hotel. Breakfast was good too.
Pretty good location - 10-15 minute walk to empress and downtown. Right next to fisherman's wharf. Good Restaurant. Nothing.
Great location overlooking the entrance to Victoria inner harbor. Very nice and helpful staff. Nicely designed rooms. Worst: nearly all the pillows smelled of old sweat. We finally requested and received new, unused pillows. Avoiding dry cleaning pillows is not a good cost-cutting measure! Also, waited one hour for breakfast, after two complaints, received it with the explanation that here were "problems in the kitchen." To their credit, the restaurant wait staff seemed embarrassed and comped the breakfast. Another morning we decided to skip the menu and do the $17 buffet, which was MUCH worse that the free buffets you get at budget hotels.
Construction noise next door
The view parking gate unable to code out
I liked that the hotel was close to the water and Fisherman's Wharf. It was clean and the staff was friendly. It was far from the main downtown core. They do provide a free downtown shuttle on a first come basis until 2300. I believe this hotel would do much better if they had a FREE airport shuttle AND a free continental breakfast. I know I will look for both in a hotel if I return to the area.
Great location, quiet rooms, modern style, helpful staff. Quality of equipment and bathrooms
Waterfront views were wonderful. We especially enjoyed seeing the occassional harbour seal at breakfast. About a 20 minute stroll to the main harbour area. No real negatives.
The taxi service was fantastic, the room was nice and the staff friendly. I will come back!
Service, location, value, ambiance, shuttle service
Location- could easily walk to harbour or fisherman's warf lots! dirty - can't see through the windows, no balcony! no view of the harbour, restaurant is a rip off can't even fill your cup with proper coffee in the morning, not child friendly- felt that a child was disturbing .
Very friendly and imformative staff. Our room was large with a king bed, good bathroom and small balcony overlooking the inner harbour. The hotel has a great location with a regular water taxi service to the city centre. The Orca Sprit whale watching experience, office and boats are also based at the hotel wharf.
Very good location, staff very nice. We found the bed hard and uncomfortable
Very nice, all staff was friendly and helpful.
I enjoyed being close to the inner harbour. While the room needed a few minor repairs, the staff were very accommodating and pleasant. It was great value for the price. I would definitely stay there again
The french staff was really nice, the room well cleaned and since we had a discount, we were very happy of the quality.
The location was great as were the staff. The beds were a little too hard and the building was showing signs of wear.
The location. I liked everything
Big, comfortable, well equipped room, value for money, pool hours (open late) No hot tub, bathroom a bit dated
Only downside was broken curtains so hard to keep apt dark
Clean room, not far walking distance from downtown Heater did not work all too well, room couldn't get warm enough.
Beautifully designed room, well-equipped facilities, and friendly, helpful staff. Would like towel hooks in bathroom
the location is great. room are quiet for resting. I booked a ocean view room and end up a roof top view with very angle ocean view. The bell man help us get to the room, he also said it doesn't look like a ocean view room at all. Beside, the room very dated and furniture, carpet are all smell. So, I decide to upgrade to a newer building and paid extra $50 just for one night. Very disappointed the front desk lady keep emphasized that is a ocean view room!!
The restaurant was wonderful. The food was so innovative and delicious. The staff was very friendly and offered every opportunity to help. I would definitely stay at this place the next time I'm in Victoria. I really appreciated the fact that it was actually further away from all of the other hotels because it was quiet and peaceful.
Room overlooked inner harbor. Very clean with very helpful staff. Restaraunt menu did not have enough basic food choices, no chicken for my wife but I did enjoy my sable fish..The room was missing a selection of glassware as only had 2 glasses for all purposes, also did not have a makeup mirror which my wife prefers. All in shall s nice spit to stay . We will return.
Awesome restaurant Aura in the hotel.
The location was amazing and the staff at the front desk and front door were extremely helpful and friendly. We were here for the Goodlife Fitness marathon.
It is economical but with all the amenities needed. It is in an excellent location on the Harbour. The express breakfast was an unexpected surprise and very good. We would come back to stay here when in Victoria. The room was a little warm and we couldn't get the thermometer to work.
Location was fine. View blocked by windows that were damaged and cloudy. So much for 'Harbor view' and bathroom tile was filthy. Floor under sink was really dirty. There was too much extra furniture in our tiny room making it hard to move around or even get to window.
good location. Friendly staff no air conditioning in the room!
Very clean room, friendly staff, great location
Location was excellent. Staff was very nice and friendly. Beds were comfortable. Loved the solid surface floors (rather than carpet) in the rooms. Wi-Fi did not work very well at all. Kitchenette room was so small not enough room to even walk around the beds - much better when moved to a room without the kitchenette. Very loud on the harbor/street side.
The excellent diningroom and bar food
Location was great. Bed was not great only ok. Room above bar and noisy till closed. Since no ac had to open windows . restaurant had good food. Staff very good. So all in all ok only would find snother hotel if go again in same area.
Location was excellent and the room rate was cheap The room was noisy, I was kept up by a dog barking next door, paper thin walls. Breakfast was free and in the restaurant below but I heard one of the waiters say to another waiter about my order, 'don't make this a priority, we have paying customers'.
Room was clean and the staff was very friendly. Having a room above the outside bar and roadside was very noisy during the late night hours
its quiet, clean! none but my husband is saying that he was kinda dissappointed coz he couldnt find the channel for WWE - wrestling
Staff was friendly and helpful, gave us 1 hour late checkout without charge, free hotel parking for guests, great location The food at the main restaurant was not good and the service at that restaurant was mediocre, at best
The friendly staff and the cleanliness of the rooms. Location was great.
The room was small but well organised and the bathroom and shower looked really new. The bed could have been bigger for 2 people but still we slept well.
Virtually everything - the place reminded me of the places my parents would take me as a kid when on holiday. Parking lot, very well kept gardens, friendly check-in with lemon water available and coffee in the morning. Comfy, old school decor and furnishings - but everything is clean and kept up - it's not at all tatty. Ice machine, vending machines, and a simple but immaculate room. I also left my laptop in my room by accident and the maid made a point of rushing after me to return it - so, honest staff as well. My pillow could have been a bit denser!
Liked location and price. Very good hotel for the price. close to everything. Evaluations are based on value for price. Staff kept this older hotel clean. Nice to have refrigerator in room.
My stay was brief - one night only - late arrival and early departure. Staff very accommodating. Upgrade to queen bed was good. Lobby coffee was excellent. We were allowed to park our car on the lot after check-out while we went on a walking tour of the city - that was greatly appreciated. Carrying heavy bags up the steps to lobby - no elevator.
Very comfortable (quiet) and at home. The room I stayed was very clean. A bit far from Downtown.
I participated in the 1/2 marathon. Location was great. Room was comfortable and beds were great. Convenience of the restaurant downstairs was also a plus. It was quiet and we only stayed the one night and enjoyed the accommodations. Staff was great! I would have liked to have a larger TV in the room.
quiet and clean no elevator and my friend was in a walking cast. no bath tub........the cheapest possible shampoo and soap. I dropped the soap in the white shower and I coundn;t find it until I turned off the water.
The position, very close to the city center but at the same time in a very quiet and nice area. The "old style" character of the hotel. Free Wi-fi in all the hotel. the rooms need some refurbishing. Our room was overlooking a yard where the fans of the restorant are located with the consequent bad smell
The location and the restaurant are well worthwhile. The room while clean and with a modern bathroom, was all on an angle. The floor and doorways are all not square, we are talking about 2 inches on a doorway. If this doesn't worry you then the place is fine.
Very clean, no frills accommodation in a historic building in the midst of interesting residential neighborhood, yet close to shopping and downtown core. No elevator so would not be suitable for those who cannot do stairs.
I didn't like how in the morning I tried calling and calling but no one answered as I had to catch a 7am and was told the night before someone would be there all night but when I called at least 9 times no one picked up until 5:50 am and all I wanted to do was check out and leave
A comfortable suite is much better value for the money than a single room. Very clean and well decorated with neutral colours, granite counter... way better than a stark white wall. Bed was comfortable. Location is great, centrally located but not a crazy busy/noisy street. Great walking around James Bay and Fisherman's Wharf. I really, REALLY like that they take dogs too. The suite was super clean, no sign of dogs from other people which I liked (even though I have a dog)!
friendly staff and offer us assistance all the time, courtesy vehicle to go around the downtown bed is not too comfortable
The location of the hotel is excellant, close to the inner harbour, restaurants and beaches. House keeping was not good. Used drinking glasses were n9ot replaced or cleaned. Coffee & supplies were no upkept. At check in we did not feel welcome, although he was not rude.
Great location. Great staff.
The food was good, we only had lunch once but breakfast most mornings. The staff and kitchen staff were very pleasant. The curteousy car was a pleasant surprise and nice to have available both to pick you up and also to take you places. It is very close to the harbor and the ferry coming from Port Angles.
It was a very pleasant experience. The staff very friendly and helpful. We were upgraded upon arrival to a lovely king suite which was a lovely bonus. The room was very spacious and comfortable with a full kitchen. We stay in Victoria a few times a year and will now be staying at the Royal Scott. Also this hotel is very quiet. Something you don't always find staying downtown Victoria.
Convenience of shuttle and friendly staff.
Fantastic location. Next to where you want to be but on a lovely leafy quiet street (one road back from the water front) The hotel is older but has large rooms and is very comfortable.
Clean, quiet and convenient. Great hotel for the price
THE clean and comfortable rooms and the friendly staff
We liked the location and that it was quiet. We also liked that there was a full kitchen.
Good access to hotel and rooms and parking. Pleasant staff. Recommend an upgrade new bed mattress
Just a short walk from Parliament, harbor, and all the fun of Victoria. Found several nice markets nearby as well. Clean apartment-type room. Very clean with a great little kitchenette! Quaint, cute, charming, nice parking.
The only negative for me, was the bottom sheets were not large enough. They would come untucked and you were left swimming around in a loose sheet.
Super friendly staff, and the were very customer oriented. Room was very clean and perfect for a young couple. Bathroom could be updated
Not much No air conditioning, view of the tar paper rooftop
Dog friendly and large-family friendly Odd that in a 2 bed suite only 1 bath/shower and that it is in the en-suite. Bathrooms also very small.
Paid for ocean view which I assumed was Harbour view since it was extra and not the ocean 10 miles away.
Location Very noisy untill 4 am----friend booked a much nicer room for a much cheaper rate.
Great room. Convienent location. Great restuarant with a great breakfast bar. I had to leave!
Fabulous breakfast, location very convenient for walking around downtown area and to Fisherman's wharf and Beacon Hill Park, would definitely come back for a family getaway!
Clean, great location,great value. Furnishings were dated,
Good hotel at great location
The staff was really kind, and the room was excellent. Full equipment for cooking, very clean bathroom. Highly recommend. Our room was just beside the street but the street was not very noisy. And it was park view. we were very tired after city tour so we slept very well.
Shower pressure was excellent! Location could not be more convenient. Also, we got a great deal. Apparently, there was a mix up on my reservation at check out, and the staff did not know what to do, so it took us over 30 min to check out. The staff could have just charged me for the room and be done with it in a much shorter time because we had the Bookings.com reservation paperwork with us to show the staff.
The location is exceptional. Across from Victoria's biggest park and within two blocks of major tourist attractions, restaurants and downtown shopping. Inn is being renovated so construction materials and some chaos on the main floor at the moment. No noise in suite however.
The rooms are beautiful and comfortable and the location is excellent. Soundproofing is virtually nonexistent. I could hear the people above me all night and the shower next door is so loud I thought my own shower had suddenly turned on.
Within walking distance of all of the downtown Victoria sites and the convenience of parking our vehicle while walking the area. The rooms were excellent. Nothing
Location is excellent. hotel and rooms are very clean, parking at a reasonable cost, and rates are competitive if not better than comparable hotels. Street noise at times disturbing, but not excessive.
central location but quiet setting
Everything is included in the question 2. Specialy because is a very clean hotel and offers lots of facilities. Is confortable and cozy. Good price, good internet e excellent location. But the most important: is clean and confortable!!!!I Nothing to write about!!! It's really good and we enjoyed to stay there!
The rooms are great and the value for the money is as well. The best feature is the location, close to shopping, restaurants, parks. Easy to find and great access from the airport for visitors.
Excellent location and the kitchen facilities were an added bonus. Comfortable bed and clean bathroom. Small bathroom.
The beds were very comfortable Breakfast supposed to be until ten . You should be ale to walk in until ten at five minutes until everything. Was gone and being put away . They said you could have what was left . I ended up having to drive and wait a hour for breakfast . Also the sauna and pool were closed
Comfortable beds, clean room and bathroom, great view of the harbor, decent breakfast, cheap parking, awesome location and friendly staff. Also really liked the kitchenette space had it's own little space/nook! Best value for the area!
Delicious and attractive breakfast choices.
Breakfast is good, homemade, food is fresh. Room is too tight.
Location Breakfast starts at 8:30, which is a little late for me; would prefer a 7 or 7:30 start.
Breakfast, location, cleanliness Room looked different than website
This guest did not leave comments about this hotel.
The owner is very friendly, The breakfasts were incredible (5 star) and it is two blocs away from the tourist center of Victoria and very quiet at night. Great place. I recommend it strongly Everything was fine.
Great location and value A bit noisy. Head snoring from nearby room as well as late night arrivals
I loved the location, very close to the ferry terminal and walking or cheap taxi distance from downtown. The rooms are cozy, clean and well kept. Markets and her crew made an excellent breakfast which was well worth it.
It was quaint, comfortable, with friendly staff and quiet location. Breakfast was fabulous. When we arrived they did not have our reservation. Luckily they were able to accommodate us.
The breakfast, the location, and the bed. The wasn't working properly when we arrived, but it was fixed before we left, and hotel employee refunded $20 for this.
friendly,clean,great food, location.
Everything about it was easy. We arrived much earlier than scheduled, yet the friendly manager gave us a house tour plus muffins and our room key. Beds were comfy. Breakfast was lovely, tasty and in a nice setting. Downtown was an easy walk. There are steep staircases to get to any level. Rooms are small because it's in an old house. Breakfast has a one-hour window, a problem for race-runners. Neither of these things are necessarily problems, just things prospective guests should know.
Convenience; friendliness; "homey" atmosphere. We had two bed; one would have been preferred and allowed more room in the suite. No an issue re: future stays, though. we'll be back.
walking distance to water and restaurants. showers were excellent. decor was dated 1980's. everything was tidy and nautical but mattress could be upgraded
within walking distance of city centre, large clean room, price included light breakfast, full kitchen in room old refrigerator in room - constantly running - room a little run down - should be classed as 3 star not 31/2 star. Beware of rate advertised on web site - web page site was $135.00/day - it was not a bargain as walk in rates were advertised at $CAD138.00/day at the hotel. My cost including all taxes/charges became CAD$206.00 per day.
full kitchen, staff very helpful washroom counter too small
Location, Location, Location At other Hotels, dry cereals available. Would have liked to see other newspapers on sale, Globe&Mail, National Post, The Province.
Classic . Some real nice creaky stairs. Clean comfortable bed. Clean bathroom. Location has great walking score. Breakfast was ok. Just average. For the B&B it would be great to have breakfast in the Mansion. We had to crowd in with the hotel line up and the dining area in the other building of the Hotel.