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Great location Internet was slow and difficult to use from mobile device
I loved the location--- within walking distance to downtown, Victoria. Nothing
Staff was great and very helpful suggesting restaurants and activities. We were able to arrange A late checkout and keep our car parked. The location was excellent and there are a lot of nearby restaurants. We had a great time. Facilities are undergoing a major remodel. A bit noisy in the morning since they start early
Bad wireless Internet - the only negative
super close to everything tourists do
Everything. Location was great facing the inner harbor. The staff was superb!! Food was excellent!! Look forward to staying there again! No, absolutely everything was excellent!!
Location is great! The hotel is old, outdated and in desperate need of a facelift. You are definitely paying for location.
Staff were excellent location was excellent Curtains were torn
The room was well appointed, had a nice view and the pool and hotub were excellent.
The rooms where nice, clean, bright... Bed was very comfortable ... Staff where helpful. The restrant food left you dissatisfied , tast was okay but not up too it's reputation ...
Extremely attractive hotel with perfect location by the waterfront. Easy walking distance all over town. We enjoyed our room overlooking the harbor. Gracious, helpful staff. We were happy with the Courtyard Cafe, which provided good sandwiches, coffee, and dessert for low-key suppers. Island Time Tours, booking right there in the Grand Pacific, took us to Butchart Gardens and picked us up again at our requested time. What a very nice arrangement. When it was time to leave Victoria, we chose the Victoria Airport YYJ Shuttle as more economical than a taxi. The Shuttle arrived at the front door and delivered us to the airport comfortably and in good time. We were happy in every way with our four nights at the Grand Pacific and would gladly stay there again.
The room was beautiful and the beds excellent. Enjoyed our stay. Location was excellent for walking.
We loved it!
Location and views are fantastic. I love these old-style character hotels. Not up to the standards of other Fairmont Hotels we've stayed in. They messed up our meal reservations and even messed up the correction, so we never did eat there. Some staff really didn't seem to know what they were doing or could even answer or questions properly and never offered to find anything our or get back to us.
The rooms are really beautiful. The facility is under complete renovation. It wasn't as grand as you'd expect. Although the rooms are super nice, I think for the price there are a million better deals to be had. It's slightly over hyped in my opinion.
Very nice room, very friendly people!!
Not one dining room open that children were aloud to eat! Overly expensive for what you get! $50.00 for a pot of tea!!!! Crazy. I guess they have the location that's about it!
Breakfast was fantastic.
We booked a Fairmont Gold room based on another recommendation and boy was it worth it. The private lounge is spectacular, the concierges were all extraordinary (and made a big difference helping us maximize our 2 nights in Victoria) and the food and drink (including a fully-stocked honor bar) were fabulous. We felt like royalty.
High Tea at the Empress, the concierge was very helpful helping me book Helijet and bus service into and out of Victoria.
This historic property welcomes you in the moment you step onto the property. The immediate attendance to your every need is immediately relaxing and makes you feel wanted. The location could not be better with the entire harbor visible form the front and every floor above as you exit your elevator. The entire city downtown is vibrant and easily walkable with something for every tase and experience.t The room was a bit warm and may not have had air conditioning. We simply opened the windows and used a portable fan form the oversized closet area.
Location, location, location The room we got was ridiciuosly old, we had to wait two hours for a normal room which indeed was a good surprise. Staff was not always attentive and responding in a timely manner. Generally, we were expecting more from a Fairmont hotel...
Had an awesome time at the Empress for our 20th Anniversary. The people everywhere were super helpful and friendly. The location was excellent and within walking distance to so many fun things. The afternoon tea was enjoyable but definely over priced.
The proximity to the downtown area was ideal. You could park and walk anywhere. Transit was just outside the door if needed. Very sparse for room amenities. No coffee/tea, lotion, hairdryer etc in the room. Needed to ask for them, and then they would be provided. Quite small rooms even for a deluxe queen.
convenient location, very clean and great services. little noise before mid night.
The location was excellent, and the rooms, quiet, big and confortables. Breakfast was poor.
Have been staying for years. Best value in Victoria. Always stay and eat in the restaurants too - especially important now as drinking and driving is out and my husband cannot walk long distances. We tell our friends! The walls are a little thin and the conversation in the next room was like they were sitting in our room. The bed is a little hard - could be a better mattress. Not really what I would describe as a "deluxe room" and if I was a new client I might be disappointed. We know what to expect so we are satisfied. Affordable does not have to mean "cheap". The bedspreads and drapes look like they are from the 80's - do one floor at a time and spruce it up - solid colours are better than old flowers. The bathrooms are fine. We owned a small waterfront motel in Qualicum and it was "affordable" but the rooms looked attractive. Like you, we had a faithful clientele - keep us happy.
There were three things that for sure will determine my next trip to Victoria: the central localization of the Hotel, the proximity to a nice pleasant bar and the quality / price very good for those who wants an Hotel to sleep and go! Hum, for more exigent clients, for sure furniture is a little bit used. And of course, minibar was missing, but for me it was ok !
Very inexpensive! Great Continental Breakfast ! 3 bars ! ! Right downtown ! Great Staff ! ! I've stayed 3 times, this time I had a room with 1 bed and it had a very small room. Last two times I had a room with two queens, Very large renovated rooms. I'll always get the 2 queens from now on.
It had a really good location and many different options for dining and nightlife. My friend and I really liked the rooftop bar/restaurant, although the weather wasn't really appropriate for the volleyball courts.
Good housekeeping and front desk crew, all facilities working, excellent location, good value. I didn't care for the continental breakfast,but McDonalds istwo blocks.
Staff was friendly and helpful. Room was quiet, beds very comfortable with down comforters. Pool was nice break for kids.
Price and closeness to the start and finish of the Victoria Marathon.
We were able to leave our baggage with the front desk while we were out for the day. The workout facility was so nice to be able to use at any time during my stay.
The support they gave to Marathon participants the weekend we were there. Easy access to the bus terminal an downtown restaurants etc.
staff was friendly and efficient, room was clean and location was good Restaurant was very slow. Parking was expensive.
Reserved a room with a king bed. We were traveling from Seattle via the clipper that couldn't sail due to the marine forecast. Once we realized our trip was going to take 7 hours via buss to reach the hotel, I called to notify that we would be arriving late and was assured my room would be ready and that we would have a king bed, not 2 doubles. We arrived at the hotel and no king beds were available. But then the representative said I could upgrade for $40 more per night and beaten down by the 7 hour trip I agreed to pay the fee. Then we get the bill and it was $60 + $4.85 PST + $1.21 MRDT + $3.03 GST. I understand that the taxes are what the are but should have been quoted them and the hotel should have honored the quote made on arrival. I was offered $10 per night discount by the manager but still feel mislead. As a Marriott rewards customer for years and one who has stayed at Marriott properties all over the world, I will not be returning to this property. The maid service was also poor. The room was not vacuumed nor were the sheets ever changed on our 3 night stay. Additionally when we arrived there was left over spoiled food in the fridge. Lastly they did not replace plates and silverware in the kitchenette and when we came back to the room with takeout, we had to eat out of plastic containers. I do not recommend this property. If you are accustom to Marriott service and hospitality, you will not find it here.
Hotel was close to all Victoria attractions
Beautiful decor, excellent staff in breakfast restaurant, good parking. Our room did not get cleaned on the second day, we did get clean towels and wash clothes when we asked for them. Wish there had been a small refridgerator in room. Coffee in room was awful and powdered creamer yuck. Room service for same was pricey.
Clean facility, close to ferry terminal and local tourist attractions, staff was super friendly and helpful, especially the doormen, there were plenty of towels and comfortable beds. Exercise room small but with enough variety of equipment. Wish the swimming pool had been larger, not quite big enough for lap swims, wish they had provided a changing room in the pool restroom. Wish they had provided a small fridge in the room.
An excellent staff -- all were exceptionally courteous, friendly and helpful. The room was comfortable and pleasant.
its quiet, clean! none but my husband is saying that he was kinda dissappointed coz he couldnt find the channel for WWE - wrestling
Fire alarm went off at 11:30 PM on Sunday night and it took an hour to turn off
The excellent diningroom and bar food
Location was great. Bed was not great only ok. Room above bar and noisy till closed. Since no ac had to open windows . restaurant had good food. Staff very good. So all in all ok only would find snother hotel if go again in same area.
Staff was friendly and helpful, gave us 1 hour late checkout without charge, free hotel parking for guests, great location The food at the main restaurant was not good and the service at that restaurant was mediocre, at best
Location was excellent and the room rate was cheap The room was noisy, I was kept up by a dog barking next door, paper thin walls. Breakfast was free and in the restaurant below but I heard one of the waiters say to another waiter about my order, 'don't make this a priority, we have paying customers'.
good location. Friendly staff no air conditioning in the room!
It is economical but with all the amenities needed. It is in an excellent location on the Harbour. The express breakfast was an unexpected surprise and very good. We would come back to stay here when in Victoria. The room was a little warm and we couldn't get the thermometer to work.
Very clean room, friendly staff, great location
Location was excellent. Staff was very nice and friendly. Beds were comfortable. Loved the solid surface floors (rather than carpet) in the rooms. Wi-Fi did not work very well at all. Kitchenette room was so small not enough room to even walk around the beds - much better when moved to a room without the kitchenette. Very loud on the harbor/street side.
Room was clean and the staff was very friendly. Having a room above the outside bar and roadside was very noisy during the late night hours
I loved this hotel- it felt so luxurious with out the price tag. We had deluxe suite and we will definitely return.. It was close to the harbour and we could walk everywhere. The soaker tub was very relaxing, nice little touches like washer dryer and ipad doc made it even better We enjoyed it all very immensely fireplace didn't work in either room and the hot tub jets were not very strong
Great rooms with everything you need
They did our laundry free of charge when our dryer wouldn't work. Very nice and folded it to ;)
We stood in line for 15 minutes (I counted) while ONE staff member dealt with ONE check-in ahead of us. (And there were people behind us...). Sure, she apologized when it was my turn, but who cares? Why didn't she call another staff member to check in others and speed things up? Why wasn't I offered an upgrade, or free drink at the restaurant, or one day free parking, or something as compensation? And we were staying 3 nights. Nope. A perfunctory apology was all I got. And don't tell me that a manager somewhere wasn't monitoring the various security cameras which observe that check in desk, so they knew - but apparently didn't care. Shameful. Very, very disappointing for a supposed luxury hotel.
The room, facility and service were all exceptional. Very impressed!
Very comfortable and spacious suites.
Luxurious rooms, lots of space, great service and staff Did not provide enough toiletries, no air conditioning, could not close top windows
Great location. Great staff.
Convenience of shuttle and friendly staff.
Just a short walk from Parliament, harbor, and all the fun of Victoria. Found several nice markets nearby as well. Clean apartment-type room. Very clean with a great little kitchenette! Quaint, cute, charming, nice parking.
We liked the location and that it was quiet. We also liked that there was a full kitchen.
Clean, quiet and convenient. Great hotel for the price
THE clean and comfortable rooms and the friendly staff
The location of the hotel is excellant, close to the inner harbour, restaurants and beaches. House keeping was not good. Used drinking glasses were n9ot replaced or cleaned. Coffee & supplies were no upkept. At check in we did not feel welcome, although he was not rude.
Good access to hotel and rooms and parking. Pleasant staff. Recommend an upgrade new bed mattress
It was a very pleasant experience. The staff very friendly and helpful. We were upgraded upon arrival to a lovely king suite which was a lovely bonus. The room was very spacious and comfortable with a full kitchen. We stay in Victoria a few times a year and will now be staying at the Royal Scott. Also this hotel is very quiet. Something you don't always find staying downtown Victoria.
Fantastic location. Next to where you want to be but on a lovely leafy quiet street (one road back from the water front) The hotel is older but has large rooms and is very comfortable.
The food was good, we only had lunch once but breakfast most mornings. The staff and kitchen staff were very pleasant. The curteousy car was a pleasant surprise and nice to have available both to pick you up and also to take you places. It is very close to the harbor and the ferry coming from Port Angles.
friendly staff and offer us assistance all the time, courtesy vehicle to go around the downtown bed is not too comfortable
Not much. Staff was friendly, location was good. Furniture was nicked/had holes in it. Air conditioning was a cheap portable one you could pick up at Costco. Staff got my order wrong, still charged full price after remaking it. Bed was stiff and squeaky.
Awesome staff and I got a free upgrade. Even helped with problem with car
We were upgraded from a one to two bedroom suite on the 17th floor with great views.
The room was spacious ans we were travelling with a teenage daughter and we all had our own privacy
Good Location with Friendly Staff Fitness room was too small and lacking quality and variety, Room was hot with noisy air conditioner. Conversations in hall seemed like they were always right outside door
The location is excellent. Pool and spa in the hotel are very nice. Food in the restraunt was reasonable and ample and tasty. Had an interactive keyboard with the TV but could not find any instructions on what to do with it.
For a 5 star hotel with swimming pool etc there were no bath robes provided or available for going to & from the pool.
We loved this location and staff... Room was nice and comfortable with great city view.
The staff was very accomodating. The rooms felt more like business class, rather than a comfortable vacation hotel.
Your beds and pillows are fantastic.At check-in, I had inquired about a complimentary upgrade. To my delight, I was informed that it had already been done. That was a lovely perk.
This is a well located well appointed hotel. Rooms slightly dated, but comfortable and clean. You will be centrally located to everything you want to do in Victoria.
Very clean and really close to everything !!! Bed made too much noise , not comfortable
The location is exceptional. Across from Victoria's biggest park and within two blocks of major tourist attractions, restaurants and downtown shopping. Inn is being renovated so construction materials and some chaos on the main floor at the moment. No noise in suite however.
The rooms are beautiful and comfortable and the location is excellent. Soundproofing is virtually nonexistent. I could hear the people above me all night and the shower next door is so loud I thought my own shower had suddenly turned on.
central location but quiet setting
Good hotel at great location
Within walking distance of all of the downtown Victoria sites and the convenience of parking our vehicle while walking the area. The rooms were excellent. Nothing
Everything is included in the question 2. Specialy because is a very clean hotel and offers lots of facilities. Is confortable and cozy. Good price, good internet e excellent location. But the most important: is clean and confortable!!!!I Nothing to write about!!! It's really good and we enjoyed to stay there!
Shower pressure was excellent! Location could not be more convenient. Also, we got a great deal. Apparently, there was a mix up on my reservation at check out, and the staff did not know what to do, so it took us over 30 min to check out. The staff could have just charged me for the room and be done with it in a much shorter time because we had the Bookings.com reservation paperwork with us to show the staff.
The rooms are great and the value for the money is as well. The best feature is the location, close to shopping, restaurants, parks. Easy to find and great access from the airport for visitors.
Location is excellent. hotel and rooms are very clean, parking at a reasonable cost, and rates are competitive if not better than comparable hotels. Street noise at times disturbing, but not excessive.
The staff was really kind, and the room was excellent. Full equipment for cooking, very clean bathroom. Highly recommend. Our room was just beside the street but the street was not very noisy. And it was park view. we were very tired after city tour so we slept very well.
Excellent location and the kitchen facilities were an added bonus. Comfortable bed and clean bathroom. Small bathroom.
Rooms were very nice and the location was quite convenient to everything. I was in a queen suite with two nice tvs, refrigerator and microwave, and very comfortable beds. The walkout balcony was a bonus. Valet parking could be difficult as there was only space for a few cars at a time. The bar at the bottom level was very popular, so much so that I wasn't allowed to enter as they were at capacity. I took my business elsewhere. The balcony door didn't seal super well, so there was a bit of a draft in that area.
We had a king suite. Nice to have a living room and bedroom separate with 2 nice TVs. Bed was comfy. Room was updated and clean. The couch in the living area was small and a bit uncomfortable.
Comfortable beds, clean room and bathroom, great view of the harbor, decent breakfast, cheap parking, awesome location and friendly staff. Also really liked the kitchenette space had it's own little space/nook! Best value for the area!
The beds were very comfortable Breakfast supposed to be until ten . You should be ale to walk in until ten at five minutes until everything. Was gone and being put away . They said you could have what was left . I ended up having to drive and wait a hour for breakfast . Also the sauna and pool were closed
Location was in perfect walking distance to everything we wanted to see. Hotel had great character. The breakfast was delicious and the beds were very comfortable. The staff didn't provide much direction on hotel amenities.
Overall a nice old hotel, but I would not say that it is a luxury stay. Breakfast was very good and included with the cost of the room, so that was actually a treat Restaurant has a dress code, so keep that in mind before you pack.