very comfortable bed and room Most of the staff was excellent but one person was not friendly and didn't make effort to upgrade the room since the door of the room they gave me was broken. A second person immediately changed the room for the better.
Location, excellent door men. No premium channels. Broken toilet that was "fixed" twice but I had to fix it myself a couple times. No water pressure. House keeping only left us with 1 towel. View of a brick building 6ft from my window. Bar staff were disruptive and joking loudly with doormen while people waited at the bar.
The staff was excellent, friendly and welcoming! Great location, clean and very spacious room. Will definitely book again when back in DC! Nothing
Spacious room with super comfortable bed. No warning for the loud construction noise just outside our bed window at 6:30 am Sunday and then 5:30 Monday am. When we complained the front desk said nothing could be done.
Colonial parking provides valet parking at the Willard for $55 per night. They refused to tell me about any other options when there was another parking garage just behind the hotel. I won't return to the Willard until they lower their parking rates.
Nice lobby, courteous staff, comfortable bed. Tiny gym, mold in the bathroom grout, room amenities were average, surprising amount of wear and tear in our room for a hotel in this category.
The Bellhops were amazing! So helpful and polite!!!
We likes the decor and the cleanliness of the hotel. The hotel was in a good location for sightseeing. Housekeeping forgot to clean our room in the morning so we had to call and ask that they come at night when we were out to dinner. The pillows were also really too soft without much support. And we didn't realize until we got there that the overnight parking fee was $59 per night....kind of a lot when you gross everything up we might have been better off at another hotel location with less expensive parking! Once you are there though you are stuck with it. Ugh. Next time.
The staff was awesome Could've used a coffee maker in the room.
Staff was excellent; great location The walls are paper thin and the person next door had a party until 3 am. Impossible to sleep.
Large rooms, I had a suite for myself. Nice beds. Staff was friendly and helpfull. Location was fine, in the area of the George Washington University and close to all tourist sights in the city Please change the refrigerator. In was incredibly noisy and I had to turn in off during the nights.
Der er virkelig store og komfortable værelser. Der er køkkenfaciliteter.Beliggenheden er fin for sightseeing.
Valet parking is awful. It took over 50 mins to get my car
My room was about ten years out of date, broken thermostat, etc. Entire hotel smelled like a small kitchen with no ventilation where someone had been cooking hamburgers. Gross.
Excellent service for the most part. Loved the gym, great space for different types of workouts. Room was VERY well appointed. The rain shower head was great. It all had a very upscale swank look and feel to the place. Overall, I would definitely stay here again, the pros outweighed the cons. Getting the car back into the valet every night took some time. Also, we had reserved a city view room. We ended up with a room facing to the interior of the hotel. We got there so late at night and had to just put the kids to bed, that it wasn't worth the hassle of packing up and moving to a new room. Would have been nice. But they gave me 2,000 SPG points for the mistake.
The location of this hotel was nice, but other than that, I was not impressed. Walls are paper thin. Heard everything in the room next-door constantly. The amenities left a lot to be desired. Staff was slow to respond.
Location. Easy walk to many attractions as well as to my business destination.
Service was excellent They changed me an extra 200 dollars when I checked into the hotel, despite prepaying on Kayak
Security- courtesy price of morning coffee- could not connect to internet
Convenient Wet carpet coming from old AC Unit. Water pressure very low But overall it's a nice hotel. Would definitely use them on my next business trip
There was more room than I expected or needed. The suite was well appointed and felt luxurious. The staff were very helpful and courteous. One bathroom counter was not very clean. The outdoor noises, which were present late into the night, were significant. I'd recommend better, quieter windows for such a nice hotel.
No maid service
Clean, rooms updated Rooms a bit on the small side
Location, staff were great At $200/night I could have had a true 4 star