Two areas for improvement: 1) the chowder ordered during room service was luke warm at best. the order took 55 minutes to arrive so, isn't a surprise. Was delicious, just not hot. 2) the sconces in the bathroom hadn't been dusted in ages. Most other areas of the room were very clean, but I noticed those were lacking.
Location was Great Over Priced
Location was great, centrally located and rooms were comfortable with refrigerator, microwave, dishwasher, and stovetop. Staff was rude and front desk was unmanned. It took me over an hour to check in and when I did, they gave me a room that was already occupied by a family. I had to go back downstairs multiple times. Then I had to wait for over an hour for them to clean a room because they could not give me a room with two beds because I purchased my stay at a discounted price. The parking was a rip off because the spaces were so small that most people could not fit their vehicles in the spaces. Myself and two other people had to find other parking spaces, even though we had paid the hotel for their underground parking.
The front office Shantel (or Chantel) was fabulously helpful. She went above and beyond to help coordinate a last minute child seat for our bear safari. Totally surprised us. We thought Canadians are super polite + helpful, and she was off that scale for us.
Close to everything. Friendly staff Small room, needed to be updated. Very noisy at night (from both the hallway and the street.
Quality, location,Service, it is as a quality hotel. Cost of overnight parking
good location to all of the Whistler attractions and activities
the room was really nice, had vaulted ceilings. the beds and bathroom were nice and new :) Front desk staff awesome! Our go to hotel when in Whistler ! When someone in another room had a shower, we would hear pipes or something knocking very loudly in the walls.
Location is nice, very easy to walk to village. I stayed here a few years back and thought it was reasonable and decent, since then the price has increased and the value has decreased. It was noisy, the staff were really unhelpful. Overall, next time we would stay somewhere else.
Setting is at heart of Whistler with restaurants and ships within easy walking distance. Staff are very friendly and knowledgeable.
It's quite rare to pay extra for wifi internet services. Most of the hotels world wide offer that service free.
They were more than accomidating, they have an awesome party on thursdays called Swedish apres ski I believe. The staff was really nice and courteous and our room was very nice, spacious and had a full kitchen. Walk to the lift and all the hot spots in town takes about 3-5 minutes depending on how hungover you are from the previous night! Whistler is a great time, I would suggest it to anyone! The hot tub outside is very small and it's also not warm enough to be refreshing. For me a temperate hot tub is essential to help with sore muscles from skiing/ boarding. Also they let little kids in the hot tub. Although I love kids, I'm not trying to hear them screaming/playing while I'm trying to relax on my vacation in the hot tub. However the indoor hot tub is a touch warmer but still not warm enough.
For a Hilton it felt very dated, and basic. Honestly felt like staying at a Super 8. Was very surprised given the Hilton brand. The bed was very soft, to the point of providing very little support.
Everything was great. The view from the room was awesome and the staff was every attentive. The concierge Steve was the best providing great advise for local hikes Everything was great
Location Price that had to be paid for the parking. Very expensive.
Close proximity to the village,comfort and good service Absolutely nothing!
It's a good hotel, but not a luxurious one.
The hotel is conveniently situated in the village and the room was well equipped for a family with lots of room and comfort. No gym and no recycle collection in rooms.
MInt shampoo and great mattress The top sheet on the bed was a bit rough, need finer weaved sheets. The additional daily parking fee was a bit stiff.
Excellent location, awesome staff, very affordable. Rooms are clean and quiet. Parking is expensive, although that's the same with hotels around it.
The location was good Don't bother staying here I certainly won't in the future. Check in was a nightmare. They told me my name wasn't on the booking despite me booking with my visa card and paying in full before hand had to call a booking agent and get them to call. I was standing there at the front desk They told me my name wasn't on the booking despite me booking with my visa card and paying in full before hand. had to call a booking agent and get them to call the front desk whilst I waited around. We had to move rooms once, as the first room stunk of smoke, had cigarette burns, gum on the phone, and toilet hadn't been cleaned, then the second room wasn't any better but we were only there for 2 days on a non refundable booking so we couldn't be bothered to keep moving rooms. Or room was right beside the lobby and maids room so noise was 24/7. On check out they tried to charge us for an additional couple despite the original booking already had been for 4 people. Anyways terrible and dirty place. If it had one positive its that the location is great. Apologies for the poor grammar and spelling as I'm on my phone
Very good to have blackout curtains, Hot tub and pool
4pm check in is ridiculous.
The upstairs-downstairs layout, small number of rooms (fewer people around) and nice, polite service. Small touches like the in-room playstation and energy saving features were a nice touch. Pool was not operational. The kiddo was disappointed, but we found a nearby community pool.
the mountains the dark and dingy halls poor lighting in the living room , can't read . towels had to be asked for, not enough toiletries, dinky patio filthy hallway carpets, poor communication between staff