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Central location, excellent service and mannor of the staff, nice rooms Long checkout queue, no clocks in the rooms, lack of individual choice on the breakfast menu (we would have like to have seen a vegetarian full english breakfast on the menu).
The staff was very polite and helpfull . The rooms very clean and a lovely location for the shops and bars The breakfast was a disaster.we waited 50 minutes for our breakfast asking twice for our coffee and three times for toast. When paying £205 for the night i expect breakfast and my order well before 50 minutes. i would not stay again
Fantastic room booked standard but got luxury room wedding anniversary. We were given chocolate and fruit excellant. Butler service excellant. Bar service very good excellant breakfast and lovely room. Yes absolutely freezing in room. Complained on way out to dinner to butler and expected it to be sorted out on our return to room. Arrived back to hotel room about 11 pm nothing had been done still freezing !!!! extrememely poor service not worthy of 5 stars or even 1 for that matter regarding this. We were wearing evening wear and overcoats and scarves which we could not remove on our wedding anniversary. Complained again butler arrived with 2 fan electric heaters which he just handed to me at the door he didnt even come in and plug them in and said at least you won't have to go to bed in your coats and scarves !!! not the service we expect from a 5 star hotel !!! and yes we do regularly stay in hotels of all stars between 3 and 5.
Beautiful building and location and friendly staff Rooms were cold and the service very slow - waited 50minutes after ordering for lunch in the restaurant and 30 minutes for bar snacks
comfortable, dinner was excellent (breakfast was not) Breakfasr poor and service poor No bidet in bathroom Spa anmd swimming pool not open as ex[ected
Beautiful accomodations, pool facility was very nice, Room and bathroom was very clean new and comfortable and tastefully done. The staff was very accomodating. In our world of insant gratification the media system was unacceptable relaxing in front of a television before sleepin was not possible the action from the remote control to the tv was so slow it was impossible and the internt access was the same. It was very frustrating. One could never take care of any internet comunication at the hotel.
Relaxing environment, comfort and cleanliness were all outstanding. Breakfast didn't meet expectations, and items received were different to order.
The whole experience was perfect. The only reason that I might stay elsewhere would be the overall cost.
The hotel staff were very friendly. The use of hotel umbrellas was very welcome. The room TV remote was extremelly slow and frustrating
Staff very polite and friendly, good size rooms. great position. Should include cooked breakfast.
Dejligt værelse med dejligt badeværelse og tæt på banegården, bymuren og den gamle bydel. Savnede røreæg til morgenmaden
morgenmaden, sengen værelset trænger til renovering, det samme gør gangene og elevatoren.En fuld mand havde urineret på 3.sal og det kunne lugtes.
Jeg er meget tilfreds med hotellets centrale placering. Værelset var godt og rent. Morgenmaden var fin (efter engelsk standard). Flere brødsorter til morgenmaden-mere groft brød. Mere information og tilbud om vejledning til sightseing, shopping mm. fra receptionen.
Det er et godt og velbeliggende hotel nej
personalets venlighed, og at vi kunne få værelset allerede kl 12, selv om vi havde fået at vide, at det først var til rådighed kl 15.
i liked the room we stayed in and the style of the hotel the high prices in the bar. also some parts of the hotel were a little shabby like broken tiles in the bar (floor) damaged ceiling in our bathroom but nothing i would complain about..
It has a good location, close to both the city centre and to the station It was huge, with a 15 min walk from reception to the rooms
The room 101 was fantastic and the convenience for the train station. No we liked everything...if anything, the room was a little chilly at first but we soon found the thermostat.
The room was fantastic. I had a smoking room, which was better decorated and nearer reception than my colleagues' non-smoking rooms. Other people's comments. The rooms are great. Some rooms are far from reception, but that's because the hotel is huge! Everything was perfect.
The breakfast was excellent. The staff were highly efficient and extremely amiable, the cleaning staff spoke and smiled and to be fair the staff are by far the strongest asset of the hotel. The hotel surroundings were very nice and there was plenty of parking. The rate we had paid for the room should have ensured a more space within the room. The room we stayed was extremely small, the bathroom was also very small, however the room and bathroom were perfectly adequate for our stay but I would not have liked to stay more than one night.
Comfort and convenience Nothing
Location parking and classic architecture Room lacked adequate ventilation, very hot at night. Pricey for room even with weekend special rate.
The food in the restaurant was excellent and the service in the bar and restaurant also very good. Reception staff were variable from disinterested to excellent
friendly polite hotel staff. Very good breakfast menu with black pudding. a bit pricey for what you get, and did not expect to be awake listening to disco at 0.45 a.m. in what is a four star hotel.
Good location & facilities. Within walking distance of city centre. Room was in basement and therefore limited natural light and no view. Bathroom extractor did not work. Noise from nearby railway station. Expensive room service. Pillows & bed linen substandard
Location was great for exploring central York. We were facing the back of the hotel so no noise from the road or Bar across the road could be heard The selection of drinks at the bar could have been a little wider.
The room was spotlessly clean. Cleanest bathroom I have ever seen! The location was excellent to walk into the centre of York. Allowed to check in early and also to leave our bags when checking out to collect later. Very friendly staff. No
Location was excellent. Noise from other bathrooms was very obvious and did cause disturbed sleep. We also booked a room with sofa but there wasn't one provided. When we asked at Reception we were told that the third party booking agent didn't advise and book this upgrade.
Friendly and welcoming from the moment we arrived. The room was spotlessly clean and the beds were comfortable and large - the two twins were actually two double beds. Large choice at breakfast. Only two very small gripes - the tap on our washbasin was in slightly the wrong place so that if water was turned on gently it ran onto the marble surround. The photocopied map of York we were given was unreadable.
Great facilities and wonderful breakfast. Had a problem with the elevator stopping unexpectedly between floors.
Everything really from the friendly staff, nice room and in particular the quality and choice for breakfast. Cannot fault it. No
location no complaints.
This guest did not leave comments about this hotel.
Bags carried to the rooms, very clean room, good sized rooms cost for extra items, e.g. drink, foor etc.
Hotel was very nice comfortable rooms. Staff were very helpful
york its self not being able to park
garage parking was possible no air co in room and noisy corridor
The location was excellent.
The location was fantastic for us just a short walk from the train station and near the opera house and shops. The room was a little small but very nice.
nice and clean, "tight" basement carpark but with great staff and very good location. for what you get its a little on the expensive side but being right in the center of York some may expect to pay a premium.I get to travel the UK with work and have stayed in better hotels for less omney but it was still a very nice place. hotel was quite noisy till late but there was a wedding on down stairs so its all good.
we have stayed in hotels in london etc, which were a lot better value for money and definatly a 4star experiance! our room in the hilton york left a lot to be desired!!
The room was of a decent size and was clean and tidy. The hotel was in a good location. The staff were pleasant and helpful The shower was not great in terms of water pressure. For the price of the stay breakfast should have been included and there should have been decent biscuits in the room. When we arrived there was not enough parking spaces for the two cars in our group.
cental location. clean and quiet rooms. very helpful staff.
location Room was way to small for family of four. Not enough legroom to open suitcases, etc.
Staff very friendly,ideal hotel for short break rooms not very warm
Very helpful and polite staff throughout the hotel More parking would be nice
The room and staff could not be faulted. Would highly recommend.
It was very clean and fresh.
Clean modern room. Breakfast was great. Rooms to hot, beds to soft. Would like the choice of a bath.
Convenience of the hotel to the City centre The lack of a car park and the lack of additional lifts. To have one small lift in a hotel of this size is ridiculous.
very convenient location & availability of secure car parking; presentation of room; great breakfast; friendliness and assistance of staff - very helpful at check-in and check-out (included checking on our car parking and reminder to turn off car headlights) all good
Good location Rooms were small and basic.
Good food, comfortable bed and location was good Lack of suitable clothes storage - only hanging space no suitable draw space,. No room safe
The comfort and style. Good location and was really close to everything. Staff were friendly and helpful. There were a few minor issues Room was extremely hot but a fan was provided. It was noise in the morning with then Kitchen staff were making breakfast which was below our room. One strange thing was where we were allowed to keep our bags before we checked in our room...this room was unmanned unlocked. I would of liked to keep out luggage somewhere secure, although on request the staff did keep my laptop at reception instead Wireless access was poor had problems connecting.
Staff Parking is a problem and no resturant/ lunch or evening meal facilities
warm,welcoming,just a nice walk into the city centre
The owners were really friendly, the room was large and comfortable and very clean. The decor was very tasteful and the breakfast was lovely and relaxed. Slightly on the pricey side but was worth it for the level of service received. We would, without a doubt, stay there again.
Had a fantastic weekend in York. Bishops was a friendly run, clean and spacious hotel. would book to stay there again.
friendliness of staff, hotel location, great breakfast n/a
friendly staff, nice breakfast, the layout of room All good
The breakfast was second to none,the staff were friendly, helpful and very polite,the room was smart and very clean and the hotel was beautifully decorated nothing wrong with the hotel but due to the weather it would have been better if it had been a litle nearer to town, I should think if it had been nicer weather then the walk may have seemed shorter, buses ran very regular just a 100yds or so from the front door, the taxis in York were very easy to find and only cost approx £5 to get from town to the hotel, because of the snow we caught the bus into town and taxi back
Good breakfasts. No smoking facillities outside. All smokers had to stand in the street.
i would use the bishops again as it is about a ten minute walk from the town centre plus i found the staff friendly and i the breakfast menu to be hearty and filling.
Very comfortable rooms, friendly proprietor and staff, excellent breakfast, good location.
Excellent hotel and best breakfast ever The hot tub was not working and even though we booked a deluxe, it seemed like a standard room
Beautiful room. Amazing breakfasts! Everywhere very clean. Staff very friendly. Very dissapointed that the hot tub was out of service as this was part of the reason we chose this hotel!
Staff very friendly. Hotel clean. Breakfast excellent. Did not have a shower in the bathroom , only a bath.
Good location , easy to park , staff very friendly , good local information available Would of liked a shower as the stand alone bath was not really suitable
The Hotel price was very reasonable & also the location for the city centre was excellent
hotel furnishings were quite fantastic paid for deluxe room with roll top bath in room ,got white plastic en-suite, airduct outside room was like a jet engine.
The rooms were warm and comfortable. The coffee and staff were amazing. A city center hotel with free parking. The decore was a dated and there was some cobwebs in the room.
The service was 1st Class Nothing
Heated towel racks, lighted vanity
Closeness of the hotel to the city and the friendliness of the staff. Nothing
location - short walk from city centre and all attractions. hotel - excellent food, location, facilities
Location, good food, friendly & helpful staff Room slightly small for sharing & low water pressure in one of the showers
We had a very enjoyable stay at this hotel, which is ideally located within walking distance of all of York's main attractions. Staff were very friendly and helpful. Our room had been recently refurbished and was very comfortable and decorated to a very high standard Nothing to complain about!
It was in an excellent location, and was very reasonable, and the full english breakfast was excellent. The hotel is best described as "tired". It was probably lovely in about 1976 when it was last fitted out.
Staff very helpful and professional Good breakfast selection Pleasant room in terms of: space; decor; cleanliness
My two main considerations when I booked this hotel, where, free car parking and easy access to city. I was impressed by the higher than expected overall standard of the hotel and staff after reading some bad reviews.
The hotel's location is perfect, with views of York Minster. The rooms have been tastefully refurbished and the bar, though small, was charming. The menu excellent and varied. I could find no fault with the hotel or its staff. I will definitely stay again when next I am in York.
The location next to the Minster was fantastic. The freestanding bath and four poster bed was lovely Parking not brilliant
Room was very quiet,staff friendly & helpful and breakfast was superb look forward to going back.
Friendly staff, excelent location for shopping and close to entertainment. Theatre's Museums etc. The bedroom was well furnished and comfortable. Nothing
The room was amazing, very clean, comfortable bed and relevent to the era that it was built in. The staff were very friendly and provided an excellent service. The booking I made with the website did not register with the hotel meaning they did not know of us staying, although the hotel gave me an upgrade as a result of this fault.
I do not think apparent from the web site but the Hotel do offer parking permits at a nearby car park In the room, ground floor, the extractor fan/air conditioning in the ajoining room, kitchen I think, was noisy until witched off. It was switched on again around 6am.
All staff pleasant and helpful