Novotel London West

dårlig kaffe, morgenmads område uhandy indrettet, ekstrarummet ucharmerende og koldt. Kolde pandekager..... men vi fik noget brød og juice;o)

Good staff and well positioned for my stay. Comfortable rooms albeit in need of a modernisation and refurbishment. Breakfast offered a good choice of food and beverages.

Gym was too small and not well equipped. Rooms, although comfortable looked tired and in need of a modernisation to keep inline with other hotels I have stayed in nearby.

For people interested in exploring the area around Hammersmith (close to Barnes, Shepherd's Bush, but also Richmond, Kew, Kensington, etc.), or even who prefer to stay in a less central location, away from the hustle and bustle of the West End, should consider staying at the Novotel: it is a large hotel that seems tailor-made for business people and travellers who come to London for work, but its location, literally next door to one of the capital's busiest transportation hubs, makes it ideal for anyone willing to branch out and explore. The rooms and all the public spaces are predictable but functional, and the breakfast is sufficiently diverse to please almost everyone. Given its size, it is not surprising that there are also plenty of other facilities, like a gym, restaurants, etc.

For a hotel this size, a few more lifts would be useful, as the wait can sometimes be quite long. Other than that, the only thing missing is a little warmth and a few more personal touches, but to be fair, this is not a boutique hotel, and has to cater to hundreds of different types of tourist every single day...

We were given an upgrade toa executive room. Very nice.

I was unable to contact them via the phone number on their website after 5 attempts I rand another novotel and was given another number. I also emailed with a query, it took over 24 hours to reply.