Black Hotel

The housekeeping staff and the servers were the BEST! Kudos to Lucca, Ibrahim and Franco for always being helpful, and anticipating my needs with a smile; AND for doing so in English, Italian, French, Spanish and German!

The food was only a mediocre C. Frankly, I’ve been in Italy now for 26 days and the food has been awesome every single place I’ve been except here. This location does not allow you to easily go elsewhere for meals as it is situated right off the highway in a residential area. You must call a cab and ride at least 10-15 minutes to get to where there are restaurants and shops. This is exacerbated by the fact that there is no lunch service offered, and there are no machines with snacks or drinks available. The dinner buffet only begins at 7:30pm, and choices are quite limited. If you are diabetic, breakfast offers little beyond a variety of sweet pastries, canned pineapple and fruit salad and sliced breads. The hot breakfast dishes consist of a large mound of congealed scrambled eggs and vienna sausages/little hot dogs every single morning during my week’s stay—so, not so good. This hotel is rated as 4 stars and is in danger of rapidly slipping to 2 stars due to neglect of ongoing maintenance. Nicks, scratches, stained carpeting, and broken edges and ramps surrounding the pool, point to little ongoing oversight and maintenance of the facilities. Twice during my week’s stay, there was no hot water in the shower. On three different mornings, the toilet wouldn’t flush. Eeuw! The devil is always in the details, and management needs to step up and do better here. Although the staff was wonderfully attentive, and the design and décor of the hotel was quite lovely, this hotel is showing wear and tear, and has definitely seen better days. For this reason, I would not return, nor recommend this hotel to friends and family.