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comfort cleanliness and spacious rooms. breakfast was healthy and was included. several restaurants to dine in. They also had multiple lounges to rest. I was offered a certain price during reservation on website; however, during check in, hotel indicated that price I was quoted was for egyptians only, hotel refused to honor price on website and they quoted me a new price, and had to pay more for my stay. Also Wifi was weak in rooms.
the perfect location
nothing everything,terrible customer service and front desk electricity was down several times they want to charge me terrible rate
garden walking and nice sea view
The location of the hotel is very good, in the middle of montazah garden. Rooms are nice and spacious altough the room service and cleaning need to be improved Staff is not english speaker and they don t know the town
The rooms are quite and comfortable after their recent refurbishment The staff are sometimes very inquisitive and interfere in subjects that is not of their concern.
it's far away from the main road & the paiement should be in foreign money
The location of the Hotel is unique, AL Montaza Park is outstanding place for relaxation & the view is just excellent.
location. stander not modern
in general, it is a very good hotel. the bed
nothing yes everything, very old, no good service, smeling very bad in the hotel and price very expensive
Location was beautiful next to the Montazah Park. Hotel was tired and in serious need of renovation. 2-3 star comfort at best. Everything poor quality, broken, worn-out. Really a disappointment, especially for the price. 5 stars is a joke. 3 Stars would be a gift but probably accepetable. Stay away from this hotel.
Very comfortable rooms by Egyptian standards. Nice mattress, clean. They nickel and dime you. Internet was very expensive. The taxes and service charges inflated our final bill to average more like $200 per night instead of $120.
The food and beverages service is excellent. It customerly for Sheraton Hotels chain to find the food is so good, delicious and clean. Besides, in Sheraton Hotels you feel like you are at home. In other words, the atmosphere and ambiance is very friendly. Sheraton Montazah Hotel needs some renovations for the lobby and the guests' rooms.
Not suitable for a family holiday.Restaurants are not upto the mark. Need to cross a busy road to get to the beach. Rooms are rather small. Too expensive for the level of facilities & services provided.
The room was not cleaned every morning. We had to request it each time at the reception. Not automatic....
the worst thing that they asked me to leave the hotel at 12 o,clock because of eid they need it and my plane will move at 7 pm ,my booking was late check at 4pm
The location and proximity to the beach! I'll prefer to say wht I liked as I disliked most things about the hotel!!!Maybe cause I am benchmarkig it with a hotel I satyed earlier before this.
The private beach is very handy but crossing the road to get there is a bit of a challenge! We were very disappointed with the room, we booked a club room on the club floor, the room we had was a very small double with balcony and partial sea and aprtial car park view, it was not on the club floor - definitely what we expected from a Sheraton hotel.
BREAKFAST WAS INCLUDED ALSO ESPRESSO MACHINE BUT ARRIVAL HOTEL STAFF SAID ONLY ROOM AND THAT'S WAS NOT TRUE. ALSO BALCONY WAS DIRTY. I LIVE CHAT AND CALLED PRICELINE 4 TIMES THEY WERE REALLY TOO BAD.
Staff are very nice and quick check in Nothing
The location is right in the old city centre. You will find famous and delicious icecream shop, passtries shops just round the corner of the hotel.
Excellent service and comfort. Centrally located with great sea views.
Viewis excellent the old nice bilding, room is very clean Nil
Friendly, helpful staff, most of whom spoke good English. Breakfast very good, offering a range of continental and local Egyptian foods. Comfortable beds. Its past literary and other important guests give the hotel an air of being 'special'. the lift is a treat too. The smell of tobacco smoke in the bar.
Reception staffs are friendly and cooperative. 1. The room’s furniture is old fragile.
location. good value. clean. historic landmark. the bar.
-building -location -history it did not have own beech
Location wise, City centre, so practical. The TV in the standard room, is considered small comparing with the room size.
I liked the way they served welcome drink and cookie at the historical and beatiful lobby.
beside the Sofitel but cost much lower,with the old world atmosphere,the antique elevator is fabulous dirty,there may be some flea,the limited space only allow ones sidle through,there is suspicious smell from the toilet,so we can only keep the windows opened all night although it is very noisy on the streets
Great location, sea view room. Hotel with a great spirit of the old Alexandria
I read the reviews for Le Metropole and was hesitant about booking, as there were some criticisms. I wanted a little luxury in Alex but I did want to spend a large amount of money (by Egyptian standards) and then be let down. I found the hotel to be perfectly comfortable and just what I needed.The hotel is charmingly old world. High-ceilinged rooms, large comfortable bed, great choice at breakfast. The sea view from my room was spectacular. Yes, the lighting in the bathroom is a little dark and there are stains on the carpets in the hallways (some reviewers pointed this out) But the room was perfectly clean, the staff very polite and I loved going back to the hotel after exploring the city. I would definitely stay there again.
The room small no one tell me you have save box and the bad to big and no room to move The net poor and no service
Extremely friendly and helpful staff.
Old building Nothing for one night
expensive breakfast for unknown value
Not much...maybe the rate? A lot..they tried to overcharge me from the moment I checked in to the time I paid my bill upon check out. I had to show them Booking.com confirmation to correct the rate. The shower stall in the bathroom overflows with water and floods the floor due to a leak under the stall plus the door not closing well. They are apparently aware of it but have not done anything in the last 5 years about it. Food quality is bad, even at the breakfast room, car rental service tried to overcharge me, but the hotel did not listen to them. They should get rid of this person at the car rental desk. The Bell Captain (morning duty) was quite helpful and Mr Shady the manager took down notes as I enumerated all the problems I encountered in those three days!
Accommodations were fine, room was not cleaned daily, room service spotty. All else was a 4 star hotel, not 5 star. The staff at the check in counter was 6 star, very good.
Good location for shopping The room was very dirty...smell was bad. Waiting for a room a bit too long
the staff were all good and in side the hotel was good but the poolvery bad and out side hotel not good only fealing uncufterble out side the hotel no westerns
Location and comfort. Room for improvement in Command over English language which will improve communication gap between staff and guests.
just the position it is really overpriced. the hotel need to be rennovated soon. it is not a 5 star hotel anymore. it is too noisy in the night since it is close to a commercial area. not suggested
I liked the green plaza mall . I bought a lot of stuff I didn't like the location of the hotel also the room view was on a conestraction area was so so bad !!!
i would like to thank the hotel staff specially housekeeping and front disk staff for the best service that i got during my stay in the hotel. Randa
the shoping complex attached to it was nice so far so good
At personalet forsøgte ihærdigt at gøre opholdet behageligt men savnede i nogen grad kompetence og profesionalisme. Faciliteterne såsom pool og strand er indbydende. Det kan kun være faciliteterne som pool'en og den private strand der lokalt kan gøre hotellet 4-stjernet. Med international standard er det højst 3-stjernet - dertil er der for mange mangler og defekter. Man har sminket et byggeri af dårlig kvalitet så det ligner en million, men vi måtte konstant have udbedret defekter, f.eks. lækage i toilet, skydedøre der bandt voldsomt, gardiner der ikke kunne trækkes frem/tilbage, manglende håndklædder, tandglas, toiletpapir, lamper. Værelserne var rummelige men f.eks. ikke udstyret med elkeddel og kaffe/te.
Wireless internet service was available in the room for free and balcony for restaurant at the roof had buiteful view. room facilities and cleaniness were very poor.
I liked the atmospere, the position of the hotel and the wonderful view from the roof cafe The wi-fi connection, which most of the times didn't work in all the hotel.
a very nice location in the down town (el raml station), fair breakfast, noisy street, no sound proving, I had to upgrade my room to take cleaner room (no stander in the hotel)
Amazing location and great view from rooftop cafe. Rooms too small and crowded with ugly furniture. Beds were uncomfortable. Overall, not a good value for the price.
hotel is great, especialy the breakfast on top roof with sea view and coffee with a sun set view is spectacular. they should increase the number of pc in free internet cafe for the guests as only one computer is not sufficient.
My husband and I were welcomed since we had our foot in the hotel, nice & very friendly staffs they make you feel like a hotel owner specially the GM, Mr. Lasheen he ungraded us to a suite and gave us time to talk/welcome us. The family of Windsor Palace Hotel made our stay in Alexandria unforgettable. More TV channels would be a plus
great location, beautiful rooms, pleasant environment and excellent roof-top breakfast with views of the sea. the coffee at breakfast. too weak! and the hotel said they had no rooms available, but then we booked on booking.com. strange inconsistency.
free internet the hotel should be upgrated for the rate asked per room
The hotel in a very loudy area and you can hear street loud from the 9th floor till 2 am so we didn't sleep. The AC was not good and makes very loud sound. it was one night stay for us, so we stand for it. I wont come back again .
I did not like anything about this hotel. Rooms were dirty; bathroom was filthy; and A/C in the hall way was making a lot of noise that I had to change rooms twice because of it. The funniest part is some rooms have access to the pool and some don't. Also, they don't have iron in the rooms and when I asked for one, they declined. I had to check out after the first night and went to a different hotel. This was a terrible experience.
Excelent professional staff makes u feel at home. Excellent service . Grest food. Location is in narrow street. Hard to reach .
The Courtesy & smile of the staff that i dealt with was more effective than a welcoming drink in other hotels ,The rooms are clean & well furnished & tht was the main reason i booked this hotel & i recommended to other frnds who booked 2 other dbl rooms same time we were there only thing i ddnt like but actually the front office employee managed to absorb my anger , that i too my husband's suit in a hanger fm the closet by mistake & it was sent to alexandria with the driver , we ddnt notice or do it on purpose ...so the room service reported it as missing on our check out & they asked to charge us L.E 20 !!! i found it non sense whn u pay a L.E 2900 something is to be asked for a 20L.E for a hanger !!!! but as said the Front office girl managed tos ort it out ...thx to her
Very respected staff , polite , fast . very clean rooms very nice delicious food nothing
The Hotel is very nice and with good conditions, but it should be mentioned that the Hotel is far from the City Centre
the suite was very roomy, and the furniture was very modern the house keeping wasn't very good.
nice rooms,friendly staff this time they had a group checked in and they allowed them to have some entertainmnet games in the garden which is overviewed by some of the rooms and they were so noisy .
it was very nice and luxury its kinda far from the heart if alexandria and alond drive from the hotel
The services and room are excelent. The location is far from the center city