Central beliggenhed, god indretning, velholdte, men små værelser Nej
Imødekommende personale, pænt og rent, ingen parkeringsproblemer.Beliggenheden meget central i byen, dog uden trafikstøj. Sengen var meget blød, værelset meget lille. Der manglede en ordentlig stol at sidde i.
Venligt personale, hyggeligt men lille værelse, beliggenhed midt i byen med gåafstand til søen og de mange restauranter. Parkeringsforhold er ikke gode da der kun er få garage/p-pladser og man skal passe på de mange ensrettede gader når man skal finde hotellet.
The setting was fantastic and the facilities were very good. Staff were both friendly and helpful. Rooms were a little small for the price and the hotel bar prices were prohibitive and double the cost of lakeside cafes/resturants in Annecy which is only a short walk away. (9 euros for an orange juice !)
Good access, free parking, wi-fi, good but very expensive breakfast. Rooms were small for the price and our room was under very noisy stairway. When I complained next morning I was changed to another somewhat less noisy under another stairway. Staff did their best but basically they are stuck with the small, noisy (but well equiped) rooms. No English language TV was available in the room yet CNN was available in breakfast room- I was told they were in middle of changing to a new service and nothing could be done and no credit was offered.
Its location The service and the food in the main restaurant was very poor and the head waiter ignored our complaints
pillows, bathroom, robes, view, inside space itself (i.e. dining and sitting areas - I could imagine having a wedding there), staff (friendly, helpful, and excellent English), dvd player room smelled bad, farther away than indicated on map - quite a hike
The hotel is lovely - quite a business hotel though and the breakfast and food quite pricey when paying your own way. Not ideal for families because of this. Location good - you can walk down to the lake and town in about 15 minutes and the view is fab.
The lake/mountains view and the swimming pool. Oh, yes, aplenty: lack of comfort - small room/bathroom, no aircon (worse if room under the roof); unprofessional, immature staff, unable to answer simple questions about the place but suggesting we should go to the tourist information office downtown instead! One morning breakfast service was appalling, but the hotel manager was 'unavailable' (en rendez-vous) to take comments directly and never replied to our complaints. Hotel restaurant was rather pricey for a family with children, hence the need to sample the restaurants downtown; plenty of choices there but the return to the hotel problematic in the dark. Romantically involved couples of all ages may find this place attractive for a night or two but a longer stay is not justified.
Proximity of the hotel to the old town. Hotel was expensive. Room was very small. Shower not up to date and bathroom could do with an update. Spa was not as good as the photos made out
fabulous views from the pool noise from the staff quarters in the early hours. difficult to to get into town due to lack of taxis. Expensive food
A lovely hotel in a supurb setting. The restaurant was too expensive and closed on Sunday! The brasserie was not open at all!! No English channels on T.V.
near by the train station,only need to walk for 5 mins from the station.And basically comfortable. meet an unfriendly ,bad English staff at 23 o'clock the day I arrived.
Convenient location, nice room
Clean and comfortable hotel, at convenient distance from train station and Annecy's commercial area.
The hotel is close to the old city center (walk distance), great breakfast, bedroom spacious and comfortable.
Very friendly staff, overall good hotel
I have a very unpleasant surprise when I came back at home :they deducted from my credit card a surcharge amount of 50 Euro without any explanation.When I asked them by mail I recevied a very cold explanation that is a guarantee and they make up a copy of my card.I am sure that it was normal to explain me at check-in if is necessary a guarantee
Good breakfast. Clean. Helpful staff. 3 people in room but faclities only for 2. Poor direction to find hotel.
It is close to the train station. The security is fine. The pillows are not clean enough.
proximity to centre of town. Also, restaurant facilities were very useful as it was pouring with rain in the evening when we were to go out for dinner, so we just stayed and dined in the hotel Only slight problem was all the works going on around the hotel. Access was difficult. I know this is only a temporary problem but perhaps a space to offload cases and children whilst going to search for a car park space would be good.
The position was very good, only a short walk to the lake and canals. The position of the hotel was directly above the railway, and although on the fourth floor you could hear the railway, but not enough to complain about, the fact that you could only get to the hotel from one direction was also a little annoying.
quality of hotel although the hotel is about 15min level walk to the town the last 50 meters up to the hotel are very steep
This a very reasonably priced hotel for the area and the room is fine. The views are stunning
Nice decoration, friendly staff.I would visit it again!
Quiet out of town position with a good view of the lake. The bath was only suitable for a baby, the balcony was very small and there was no air conditioning. The result was that for the extra 50 Euros the room was poor value for money.
The location was good and the setting was fantastic. The building had a lot of character and the rooms were very comfortable. The breakfast was very good for such a small little hotel.
The location - beautiful views of the mountains and lake, only a short walk from the old town with its shops and restaurants, but on a quiet road. It would have been good to have tea/coffee making facilities in the room. I know that hot and cold drinks were available in the lounge, but it isn't quite the same. I don't know if it is particular to English hotels, but I've never been to one that doesn't have a kettle and sachets of tea/coffee in each room.
Peace and quiet Friendly and helpful staff No
Nice sitting room!
the balcony room was nice and the room had a fridge
Everything is nice except that you can really hear everything going on in the next room / toilet / etc. Other than that the hotel is very nice.
Meget central beliggenhed i forhold til både butikker og restauranter. Enkelt, pænt og rent. Ok god morgenmad. Information om parkeringskælder var meget dårlig. Mangelfuld information om p-billet resulterede i at vi selv måtte betale. Hotellet ville ikke refundere beløbet.
God beliggenhed Bedre morgenmad - alt skal ikke være i plastic!
Hotellet er centralt beliggende, nemt at finde i byen og med gode parkeringsforhold på pladsen foran.
God morgenmad, men for dyrt. Personalet i receptionen var rimelig gode til engelsk, værelse med altan
Udmærket, men morgenbordet var i meget dårlig og skrabet udgave JA... bedre morgenbord....
Ligger i et lidt "snusket/kedeligt" kvarter.
God beliggenhed: nemt at komme til med bil og nemt at få bilen parkeret. Godt, komfortabelt værelse.