The rooms are very comfortable, clean and quiet. The spa is fantastic!! Since the hotel is located just beside the S-Bahn station, moving around the city is easy, even in the evenings. The park in front of the hotel is also lovely.
everything was perfect.....room, spa, position, restaurant and bar....
Spa facilities Bar prices very expensive
The SPA was great, location of the hotel very convinient 50m from S-Bahn Airport-Center
The location is great. Perfect connection to ground public transportation and shopping areas. Rooms are design and modern with great view. Great breakfast buffet. The nude visitors of the Spa & Wellness section are not acceptable in an international hotel ! As courtesy and respect for other cultures and nationalities, a minimum dresscode should be respected. Nude hotel guests or visitors were using the spa facilities. Also the pillows of the beds are too big and hard.
Not as nice as the other hotels we stayed at during our week away
The attention and professionalism of the staff, the quality of the breakfast, the hotel's facilities The hotel has a very high-standard spa facility, unfortunately areas like the pool are "textile free"
Pool and sauna are great! Wifi not available in hotel bar
Very comfortable, easy access to railway
Located right by the S-Bahn station and bus stop but soundproofing excellent so no noise. Short walk to shops etc. Excellent restaurant. Tea making facilities in the room. Breakfast was expensive (20 euros) and not included in price.
1. To far away from the main station
location small single beds, pillows were awful
Clean, fairly large room. Bar/restaurant were good. Very busy street, near police station so lots of sirens. Pillows not the best.
just one stop to hauptbahnhof, very clean and bright rooms, friendly staff
A fridge, tea and coffee and kettle.
Friendliness from staff Unclear about breakfast being included or not
The atmosphere of the hotel and nice environment more information and leaflets written in English would be great
It was a pouring wet day and we were glad to have somewhere nice where we could have meals and be comfortable. On a fine day the walk into town would be pleasant but in the rain it was a long way.
not much. staff was polite. very expensive for the service provided. no free internet, no double toileterie despite being a double room. At €140 a night one would expect a bit more quality than a Travel lodge hotel but it didn't. Won't use it again.
Very freindly, proffesional and helpfull reception staff Would have really liked to have been able to work out and sauna to relax after a hard days work!
Nice room design. Good reception team There is no place to held a meeting with guests in the lobby. For a hotel of that class the lobby is poor. There a special stage in the lobby reserved for VIP customers. This is not good.
Very centrally located, neat and clean it must be possible to go to the room before 15.00
Location - great for the shops and the railway station. Very friendly staff - both the cleaning staff and those on the front desk. We waited in the bar inside the foyer to be served a drink but the waiter didn't serve us - not really a problem as we went into the very friendly zeppelinos bar, which was part of the hotel, instead, but disappointing that the waiter didn't see us.
Location near the train station is very convenient The wifi is a ridiculous joke -- very slow, drops constantly, and when I asked the front desk attendant for a room with good service, she put me in the room furthest from the server. I had to stand in the hallway to reconnect, repeatedly.
I feel it is totally overpriced in comparison to other five star hotels. The rooms are smal. The TV is in a position were you cannot sit in bed on watch it comfortably.(TV being on the side of the bed, not at the feet end of it)
Central location. The Steigenberger Graf Zeppelin had lost my booking/reservation. It took me 30 minutes to check-in. When checking-out reservation was lost again. Amazing for a 5-star hotel: no room service from 10pm to 6am.
Customer Service, room was awesome
had very high expectation from it before we arrived due to its history & the introduction from the guide book. unfortunately it turned out that we only liked the location of it. the management. stayed there for two days. toilet paper was almost out in the first day, but no additional was added. we had to ask for it by ourselves the next morning after running out of it. The heater didn't really work in the first day, either, even though it was fixed the next day after we notified the front desk during the night. The guy taking care of the problem at 4:00am after we were awoke by the cold temperature didn't seem to feel sorry about the situation. maybe we were being too polite during that time? obviously something wrong with the management of this hotel.
Location is very good near the main station Price very high, they asked for more money to get a twin bed room instead of Double.
€35 for a toasted sandwich in the bar at night......
Very friendly staff. Large rooms woth kitchen facilities and office desk. Clean and modern bathrooms. Breakfast-buffet very good for a few days. When arriving in the summer and your window is open, morning sounds of city activity are likely to keep you out of your sleep...
The reception staff were very friendly and helpful. No coffee/tea making in rooms, breakfast area was a bit small.
It was local to my needs Difficult to get the reception when it was closed [I.E. sundays]
Location of hotel (close to Wilhelma zoo), garage for car parking. During booking we missed the information that front desk is open till 15:30.
Friendly staff, easy access to public transport, location excellent, quiet, close to amenities, and child friendly More choice of breakfast
There was a "Neues Testament" in my hotel room which is not acceptable (>> Cleanliness of room). I don't care what others believe but I do not accept other people pushing their stupid ideology onto me.
No continental or coocked breakfast only cold meats served, hotel bedroom were behind a hare krishna temple very noisy surroundings noisy hotel
Perfect location They did not clean the room (despite I was out from 8AM to 11PM!)
The staff was exceptional. Access to the u-bahn and s-bahn is quite easy and close. Despite the minimalist nature of the hotel it was comfortable. I wish there had been information about the construction next door to the hotel. It was quite loud and deterred and real relaxing during the day. My only complaint about using these various booking sights is that there should be a caveat explaining if there is something of that nature, does make a difference if you're on vacation.
Position in Bad Canstatt near Railway station and Breakfast.
Hotel is well located and facilities are good. Undercover parking was handy. Hotel a bit hard to find even with GPS.
Wellness is nice and free. Rooms are spacy No wireless available in room or elsewhere although your site says it is available. No free internet. Resto quite expensive
The staff at the hotel were very helpful, professional, and friendly. The hotel rooms, although small, were modern, comfortable and clean. The breakfast was meager and picked over. We were told breakfast was included in our room rate by an employee in the dining room only to be charged for it when we checked out. Very overpriced compared to other hotels we stayed at for what they offered.
Large room The atmosphere in the bathroom is to cold
Clean, modern and new! Location was central and as easy walk from the train station. Friendly and helpful staff.
This hotel was amazing in every aspect. We had the 2-bedroom 2-bath apartment for two nights and it was a great value, and totally fantastic! Rooms were spacious even by American standards and the baths were huge and spa-like. Staff was friendly and fun and very helpful from reception to concierge to restaurant. We will definitely look to stay in another Arcotel property in the future. Absolutely nothing negative to say!
Absolutely fabulous lodging and staff
breakfast watch out, the hotel is located by the 6 lines main road of the town - half of the rooms have windows on that road. the price is a bit too high for the design - standard - confort provided
I hated the room telephone It was hard to use. No clock at all in the room!! There was no breakfast card in the room.
Very clean, updated bathrooms, beds were comfortable, staff was very helpful
the service is outstanding the hotel is a bit dated
Very helpfull staff, lovely hotel, ideal location The only thing that I can really fault is from the outside it's not the most attractive hotel, but I don't suppose there is much that can be done about this.
The location is excellent - a 10 minute walk to the train station and situated facing onto the Stuttgart Schlossgarten adjacent to many historical sites within an easy walk. The staff were friendly and helpful almost beyond belief - possibly the best I have experienced in my travels. Excellent breakfast service with a dining view over the grounds of the Schlossgarten. Internet access is very expensive (27 Euro for 24 hours access). The room was rather small for the price.
The morning buffet, the wine store, staff and the room. Location was excellent.
service and staff and location
Good Location, Excellence Service and value of money.
breakfast and the bar we asked a no smoking room and received first one with a very bed smell, and after we received a room without heating, near the heater was a broken glass(hidden)?
Excellent location, great views, luxurious property, and very helpful staff.
The staff was helpful and kind. The location was wonderful. I was hoping for a bit more luxury from a five star hotel.
Restaurant for having dinner / breakfast in the hotel was ok We applied for 2 non smoking rooms , but instead we got 2 smoking rooms, smelling very badly. It was answered by the reception that the choice between smoking / non-smoking is just a "preference " so we couldn't change our rooms.
Bed was very good and clean also bathroom and modern styled. I slept very well. Breakfast was good but extra 16.00 Euro is a lot because we had dinner in the city very well with 3 persons for 69,00 Euro including drinks. The bar is not filled on the room but at the reception you can buy cold drinks for 3.00 Euro's a bottle and 2.70 for water. A lot of money, if they make it cheaper much more people would use this service. Strange that they do not fill the bar. Also internet use (t-mobile) costs 8,00 an hour, far too much.
standard was high
Very clean,very good location,very warm in the night time. Internet is expensive.
so helpful. so clean. Thought hotel was in centre of Stuttgart, but the town area of Bad Cannstatt was a lovely place and walkable within a few minutes.
The matresses are really bad
Close to the U-bahn, large comfortable rooms, modern facilities.
Friendly staff (jasmine?) and plenty of space in the room. No air conditioning.
Staff was very helpful in providing information about the city. Price was way too expensive for the quality of the room. Breakfast was not included, and cost 15 EUR extra.
The staff, the comfort of the rooms Breakfast was not included in the price
It's right there inside the train station. They gave me a card for free transportation on all busses etc... had a bar there in the lobby. I was expecting something a little more bare-bones for being a part of the train station, but this is a great place to stay!
Convenient and friendly None
Perfect for travelling - Friendly & helpful staff - Rooms are clean Expensive (Internet access & breakfast are not included in price) - can be noisy - bed quite unconfortable
Near the Central Station
The mess caused by the rebuilding of the hotel
Room was clean and well appointed, Staff were very helpful (and spoke English!), breakfast (extra cost 14euros) was very good. Great central location for travelling around the city. No bath in the bathroom, just a shower.
breakfast was overpriced for the offerings
helpful staff, location right at the train station but still quiet From the hotel front door you need to climb stairs to get suitcases up to the reception desk BUT we discovered that if you go to the north entrance of the train station you can enter the hotel through the station with no stais at all
Bathroom is great!!!
The online booking process functioned perfectly. The hotel is located next to a major traffic route and has thin, poorly insulating windows. Rooms are very loud, and this noise continues throughout the night. The room I was provided had no functioning air conditioning, and the room was very hot. The front desk had only "too bad" to say in response to my complaints. The checkout procedure automatically charged our fees in us Dollars, including a hefty premium for the conversion. Conversation with the management regarding these issues were not handled in a satisfactory manner.
friendly staff the hotel is in an industrial area, right by the road and very cramped - overall good for one night - but nothing longer. Also, no lunch/food during noon time served
Room service not available.
Pets were accepted and welcomed warmly. The bar was nice and the bartender was friendly. The front desk staff was friendly. The food at the restaurant was very very salty. Also, we booked 1 room for 2 people but the blanket on the bed was not big enough for the entire bed. The blanket was meant for only 1 person. The air conditioning did not cool the room no matter which way we turned the dial.
Spacious rooms, large bathrooms, right on top of subway station, short taxi ride from central station (and shopping district), very satisfactory breakfast bar mattresses need to be firmer, pillows too soft
Location, help of staff and ease of travel to city
Excellent staff, very helpful. Messehotel was closed on arrival - a not very clear notice directed me to the Kongresshotel across the road, should have been notified of this when making booking. Air conditioning switched off at night, room got very warm and made sleep very difficult.
Just near the next subway station. Nice Breakfast View from the room was not really beautiful, but OK...
the staff and rooms were very clean and decorated.
That our group of 5 persons was split and one person had to stay at a cooperation hotel nearby.
Det var godt til prisen, vi synes det laa godt i forhold til stuttgart og tät paa porscho museet til morgenmaden bemärkede vi begge at brödkniven virkelig var slöv og gammel... Det var den eneste brödkniv, og den var utrolig daarlig.... Det var lidt ärgeligt. MEN ogsaa kun det eneste negative vi bed märke i!
Meget proffessionel og ligetil betjening. Der var svar på alle spørgsmål, og ingenting var urimeligt. Desværre var der ikke A/C på rummene, men til den lave pris var det ganske OK.
We had a spacious and comfortable room. Delicious breakfast with a lot of variety, good value for money.
quite good, I didn't put too much pressure on the hotel. I was much more interested in Stuttgart as a city. Anyway, the hotel is clean, staff is helpful, only the distance to the centre is too far, about 12km, but there is a tram really close
Cleaning, size of the room and comfort. I was on the 4th floor where the internet connection is wired. The problem is the lenght of the cable, not enough to reach the desk. No air conditioning available.
Staff were very polite and helpful.Room was very well presented.Bed was very comfortable.Breakfast buffet was best that I have experienced for some time.Adjoining museum was interesting.My wife and I were impressed enough to telephone the hotel directly and book a room when travelling back from Italy a week later. Free wi-fi access would be an improvement.There is free internet access via a single guest terminal in the lobby,but this was busy when I wished to check e-mails.Using my own laptop in the room would be preferable.
The breakfast No have restaurante, is not true, they offer a snack bar. The location is not easy to move on, the room the decoration is poor, does not have a good TV. does not offer beauty shop like shower cuff, etc, the towels the low quality, etc. etc.
Buffet breakfasts good. Parking convenient. Quiet for sleeping. .
breakfast quite a hike to the centre by public transport
spacious room outdated
Nice place, conveniently located, excellent breakfast!
The Wellnes Area
Great breakfast, good parking and WiFi. Quiet, good black out curtains, bed fine (2singles together), fan in room. But once the temps hit 80, the room was a sweat bath. No a/c
Clean rooms, friendly staff, good breakfast, fast wifi connection, interestimg decor and museum. Short walk to public transport. Front desk also sells multi-day passes for the Stuttgart transit system. Great value for money. The hotel is in a suburb of Stuttgart, and it is a 25-30 minute trip on the ÜBahn to downtown and the train station. No resturants in the immediate vicinity of hotel, and resturant in the hotel is closed Friday, Saturday, and Sunday.
Efficient service, underground parking, attached mall, restaurant, buffet breakfast. Shower water ran hot and cold frequently and made it difficult to take showers. No mini refrigerator in room.
The staff was outstanding and spoke excellent English Can't think of a thing...
Excellent hotel quality, friendly and helpful staff Internet connection not possible in room and it was necessary to pay to use it when it was available in hot spots
The staff was so very friendly and helpful. The rooms were very comfortable and spacious; nice seating areas throughout the hotel; excellent location for wandering around, shopping, eating, and public transportation.
Modern, clean and big rooms; good breakfast; friendly staff Blankets too short; water temperature in shower either between too hot or too cold
Nice little gym with innovative machines, although only one (and strange) treadmill. Clean and wide room and bathroom. Nice breakfast. Nice complimentary water Internet socket near bed (in all rooms!) instead of near desk. So the cable has to cross the whole room (unless you want to work on your bed). Restaurant looks and feels like school cantine. Food ok but not particularly good
Silent, modern, comfortable. The maximum selectable temperature in the room was a bit low for room
They overbooked the hotel and had no room for me despite me having prepaid. Then they sent me somewhere else that was homey, but certainly less expensive. So I ended up paying more and getting less. I would have preferred they refund my money and I find another place on my own.
The price of breakfast 19 Euro+15 Euro/24h increase the price over a already high.
Modern design Breakfast too expensive (Euro 22)
The staff were helpful The quality of the beds, the bedspread were too small to share in comfort. Pillows too small and limited. Internet access to costly at 15 euros at day - why not charged by the hour. Hotel is more for business and not recommended for hoilday use as it lacks the personal touches which makes a holiday