Good location (at the beach) and the service is very good.
russian-speaking guest assistance service
It was quiet ,relaxing and elegant.The room was large and the terrace wonderful.Will stay there again
There was excellent apartments and exterior of the hotel. Pretty good service. Very quit and luxe hotel Waiters demonstrate that they are waiting for tips, slow service in restaurant.
The attentive staff,the ability to use the pools etc in the other hotels in Mare Nostrum, the proximity to the beach and many luxury shops On first arrival it is not easy to find the main entrance.
Cozzy intimate atmosphere, perfect for honey moon as well for romance and holliday for two. Well placed near the beach yet discreet, hidden from walkers view. Original ideea to have your own room pool. Breackfast divers and gourmet. Compliments for the chefs. External window fasade should be cleaned of dust.
Location was perfect staff excelent None
hotel very stylish and relaxing, staff extremely friendly and hotel in a great location.
The Hotel facilities were excellent, the service in all areas was superb, room comforatable and clean, pool, bar and food excellent Yes , I found two areas in which I feel the standard of this lovely hotel could be improved,. No 1. I think that people who smoke, should be segragated from non smokers,ie, smokers on one side, non smokers opposite, it was rather disturbing to have to inhale the smoke eminating from either side of our balcony. Room 408.No 2. Excessive noise level from pool area at night
The location was good and it was bright and clean. Most of the staff were very professional. Found one of the breakfast chefs offensive which was upsetting. Restaurant staff were under pressure and often not very polite. I had booked a room with two beds and had to remind reception of this on registration as they had booked me a double room. No
Street of the hotel is dirty and dark at night. Safety is a main concern and in the resort itself. I have in the past been mugged and I have heard of this happening to other tourists in the resort. I and they didnt report it because of the bad attitude of local police
Fantastic hotel. Food excellent, staff friendly. Rooms were modern and great view from our room of the main street and also the volcanic mountains. We will be returning to this hotel in the near future.
The location was the best aspect of the hotel. It was easily within walking distance of the beach, restaurants and bars. Didn't feel it was really a 4 star hotel due to the requirement of some upgrading required particularly in the corridors leading to rooms.
Excellent hotel with good selection of restuarants, nice pool area and friendly staff! For the price paid & star rating I would have expected; - 1 - internet access in the room - 2 - more/higher grade Audio & Video equipment (no radio, cd- or DVD-players and an old 22-inch tv) - 3 - Mineral water or a bottle of wine and/or fresch fruits etc to be in the room as a welcome gesture on arrival!
Breakfast buffet and the spa. Non-functioning portions of the spa circuit, lack of transparency of the in-room international phone rates.
It was very quiet, no noise, very clean. Excellent view overy the see and the garden. The hotel staff was always helpful and nice. I expected the spa infrastructure was included in the price of the hotel, but you had to pay additionally.
All staff very friendly. Fantastic food.All facilities very clean,especially pool areas
That they upgraded us to very spacious rooms with terraces overlooking the ocean; natural friendliness of staff; choice of food in buffet Service at reception was sometimes (when they were busy) slow and unhelpful.
location, facilities,food, peaceful. Allstaff very helpful and efficient. Prices of food and drink very reasonable (contrary to some other opinions I have read) no
The hotel staff and facilities are excellent as well as the hotel being exceptionally clean. The food is wonderful too.
Excellent well run 5* hotel lack of a beach nearby
Beatiful location,Swimming Pools. Excellent Food and very high standards of service.
Pool and roooms are wonderful Front desk service could have been better. Location is fine for full-board, stay on site relaxation, but not for island exploring without a car.
Tranquil and relaxing Location is not exactly perfect.
Being able to choose location of room
It was quiet. Great value for money. Loved the padded matressed sun beds. Also great to have 2 sunbeds on the balconey. No iron despite saying on website you could get one in reception which resulted in me having to buy one. We Arrived at 2Am due to 2 hour delay at airport and despite ringing the hotel beds for the children were not ready and they were exceptionally hard.
The hotel was as advertised and an enjoyable experience. You had to pay into the hotel gym. This is not what you expect from a 5 star hotel and seems a cheap attempt to get extra cash out of their guests. One expects a hotel of this size to have its gym available at no cost and indeed, I have not come across this before. Also, the choice of food available, esp in the evenings, was limited with not much variation.
Very comfortable hotel, great value, location
efficiency of staff
Truly a grand, impressive entrance and hall. Spacious rooms, comfortable.
We enjoyed our stay here. Staff were very friendly and helpful. The hotel is also very clean and at anytime of the day you can get a sunbed. Poeple who reserve beds are in for a shock as the hotel lifts all towells and belongings from unoccupied beds - very relaxing holiday indeed. My down side was the food. I am really glad we were bed and breakfast only as the breakfast was a big let down and speaking to various people around the hotel the food in the evenings was not of 5 star standard. 1 couple said they have eaten out all week as the food was terrible. Five star - I don.t think so I would grade the food side of the hotel a poor 4 star. The hotel room should also have tea making facilities in the rooms.
room size and cleanliness too impersonal
I throughly enjoyed the pool/decking area on the top of the hotel it was very relaxing and peaceful, just what the doctor ordered.
I love the open air hallways and the outstanding staff - they are very helpful and friendly - from the cleaning staff all the way up to the managers. No real complaints - some of the shopping units were empty - this was a pity. They should offer local shops a 'free' day or night where they could come and use the units for free to promote and bring awareness of the local shopping area.
Staff were friendly and helpful. The buffet at both breakfast and dinner were amongst the best that we have experienced. During our stay it was my wife's birthday and, without prompting, the hotel served us sparkling wine in our room. The beds were uncomfortable. Because it is the last hotel in the resort it is a long walk to nearby Playa de las Americas - but this could equally be an attraction to some people because if you just want to chill out the hotel can comfortably satisfy all your needs.
This time, nothing We were put in a room on the second floor. It hadn't been cleaned and was gloomy. We asked in reception to be changed, and were told that clients that use booking.com were usually put on the first floor, When I pointed out that the five or six previous visits , all using booking.com, I had been put on the 6th, 5th 4th floor but never on the first or second. The receptionist then said it was a "courtesy" of the hotel to do this, and I then asked why this had not been explained to me in previous visits, as it seemed to be important information, i.e. if you book a room in this hotel, through booking.com, you will be placed on the first floor, unless the hotel deems it fit to offer another room as a "courtesy" at their convenience.
Facilities, food Staff were rushing to clear dinner away even though you were allowed in up till a certain time
friendly service,large rooms,large lounges , good food ,clean,free wifi the room we booked with booking.com was on the external side of the hotel where was quite some noise in the evening and night.On this side was the parking of the staff,soa lot of cars starting at 23-24 h and arriving at 06-07 h;also the garbitch was there,so collection during the night.I don't know if this due to the price of the room or coincidence
Good size rooms, courtesy room for travelers who had late flights home. Good choice of food but it was not always seved hot, it was mainly warm. Could have done with more staff on reception.
the food ,staff,location and facilities noise transfer-they need to carpet bedrooms
Room was nice (but needs to be redone urgently), we received sea-pool view without any extra charge. Food was excellent and very clean. very quiet place. friendly staf. nice beaches nearby (in front of grand duque hotel), nice admosphere. lots of natiionalities in the hotel, not only russian or german, we liked the hotel for the money we paid, but see con- points if you pay a lot. Pool was too deep for people who can not swim (min 1m55 !!) (all 3 pools!!), piano man in evening is terrible. people who stayed in ALL-in did not get all in at all, still to pay a lot for some drinks. rooms need to be re-decorated urgently, are getting old, bathroom very badly build (tiles in all directions, paint all over places where it should not be, etc...), Not palace or **** level at all, more ***. if you want nightlife, not the place to be. food at poolbar is terrible
There was plenty of on-street parking. The food was very poor. The furniture was old. I had ants in my bathroom. The whole hotel had the air conditioning turned up too high. I was very cold at night. I asked 3 different receptionists for some hotel information and none of them got back to me at all.
Their organisation, the catering runs like awell oiled machine. The rooms although clean and comfortable were a bit souless compared to the public spaces in the hotel. However this is a minor critisim and would not put me off staying again.
This was a lovely hotel in an ideal location for quite, restful holiday. Food was good and hotel facilities excellent.
Fin reception og hurtig ekspedition. fantastisk central beliggenhed. Buffet til morgen og middag eller morgen og aften super ok. Dårlige juicer og kaffemaskiner. Anmodede flere gange om courtesy bus..Intet skete..
afvekslende buffet, men man kan tydelig mærke, at det er engelsk publikum man har mest af. Fine værelser med udsigt over vandet eller mod bjerge.Vi var tilfredse. Madrasserne på vort værelse trænger til at blive fornyet.
hotellet virkede nedslidt og dårlig smag, og morgen/aftenmad var meget ringe. Højest kategori 3-stjerner kunne gøres hyggeligt for små midler
Jeg synes ikke at personalet var særlig hjælpsom. Herudover har de kun to elavatorer hvor af den ene næsten altid var gået i stykker. det tog lang tid at komme op på 11 etage. Også vandhanerne var ude af drift i flere timer på et tidspunkt og så ligner det overhovedet ikke 4 stjerne. deres morgenmad var af billig kvalitet og smagte slet ikke godt.
Dejligt hotel med god beliggenhed midt i det bedste område af sydkysten. Støjniveauet i spisesalen var kolosal, men man kunne sætte sig ud!
Mange småfejl og mangler, som kan forbedres uden større omkostninger.
Atmosfæren, hele personalet virkede fantastisk proffessionelle og med stor fokus på os som gæster. Nej.
Fint alt i alt rimelig kvalitet rimeligt med faciliteter Vand løb fra bruser ud på gulv
hotellets beliggenhed er super, og det er fint at man kan benytte nabohotellets faciliteter.Der var sikkerhedsvagter ved indgangen det giver tryghed.Morgenmaden var dejlig og restaurenten var meget ren.Dejligt med underholdning og rar atmosfære på hotellet.Værelserne trænger til en opdatering. Ja, skydedørerne låste ikke , d.v.s. selv om vi låste kunne den åbnes,.og det andet værelsesskydedør gabte ca 1cm
within easy reach of beaches restaurants etc., quiet at night and nice pool view.
The Andorra is kept spotlessly clean, we requested a clean, spacious higher level pool view room and that is exactly what we got. Good selection for breakfast. Staff & service excellent. We had an evening flight so the luggage room, toilet & scales to weigh the suitcases were a godsend, thank you. A great 3 star complex Minor observation -Sometimes the scraping of furniture over the floors from neighbouring apartments was noisy, especialy if the maids were cleaning early in the morning.
the hotel was very centrel and close to all amenietys no
I enjoyed the stay very much. Thank you!
Location is ideal for both beach, shopping and entertainment.
Store lyse værelser med fantastisk panoramaudsigt over byen, havet og bjergene. Lækker morgenbuffet.
Der er et dejligt pool område.Og det var godt at der var underholdning hver aften. Man kunne godt bruge nye madrasser i sengene på værelset.
vores værelse med fantastisk udsigt kedelig morgenmad
Udmærket morgenmadsbuffet. Lyse værelser med balkon.Venlige og hjælpsomme i receptionen. Betjeningen i baren ved poolen var mildest talt langsom, hvis der var mere end 4 i kø foran, enkunne man ligeså godt gå, hvis man da ikke havde en halv time. Der er Ingen airkondition på værelserne.
Placeringen er udmærket og centralt i området,tæt på strand,indkøb og shopping samt fæger til La Gomera.Har boet der 4 gange inden afrejse til La Gomera-er ikke blevet pænere. Vi var sidst 11 familiemedlemmer,maden er ikke noget særlig og fik ingen høj karakter hos nogen.
great breakfast-buffet, flash, spacious, nice pool-bar upper pool-area(the sun-deck) a bit barren
I wouldn´t recommend staying in Playa de las Americas. You can´t walk five meters in this town without being bothered by people trying to sell you something or drag you into a bar, restaurant, night club. This can get really annoying. If you decide to stay in las Americas, Catalonia Oro Negro is defenitely a great choice. The stay has been perfect. Great food, great facilities, great staff and all for a good price. Definitely recommendable. Everything was perfect.
Monica at the front desk was wonderful. Everytime I asked for something, she was pleasant and helpful. She never ignored me. The bartender in the bar, however, wouldn't even give me butter for my croissant. The girl who cleaned my room was fabulous!! She also went above and beyond.
Cleanliness of room Only one member of staff on reception. Waited 30 minutes to check out.
ability to relax, be entertained, and closeness to local amenities. particular member of staff were brilliant, friendly and helpful. Rooms were cleaned daily and cannot fault this. same drinks should be available in bar as they are in restaurant, i.e. be able to buy a bottle of wine and not just by the glass. ability to have snacks during the day not just between 12 and 3pm at the bar. (seperate from restaurant availability).
The hotel is in a very strategic place in fact it's in the middle of las mericas. 5 min from the nearest beach,supermarkets (spars) & most importantly from down town (Main street separating the beach from hotels and restaurant). Hotel very clean & quite. The staff was very polite. The room spacious and over looking the pool (no suprises ) Restaurant: food is very good value for your money. The room: the mattres wasn't really in good shape but you get use to it all the rest of the furniture in the room are in a very good condition and clean.
The room was nice with a reasonable sized balcony. Breakfast and dinner were good, with lots of food choice The daily charge for the safety deposit box; a despoit should be enough. No free drinks at dinner, not even water, and very over priced soft drinks (the water was even more than from the venting machine in reception!). Rubbish coffee at breakfast. 2 single beds pushed together does not make the room a double. No fridge in the room
Close to beach at an attractive price.
Good value! Services of a 4 star hotel, good buffet, excelent services. Renewed a few years it is a nice hotel, with good animation, big swimming pool. Has a courtesy room for guests that leave after 12h take a shower! It doesn't have towels for pool/beach and it's located in the last line of hotels from the beach - almost 800m! Doesn't have internet computers!
Balcony had great view of the mountains. Didn't spend much time in the actual hotel, so no other comments to make. The hotel did make an effort to keep guests entertained, which is always a good thing. I didn't like the frankly ludicrous charge to use the hotel safe, as well as the deposit which is required for air-conditioning remote control, use of the phone etc
Location Kids prefered facilities at the Iberostar Costa Colero , needs more for children , playpark ?
top class kids club. very relaxing stay no magners / bulmers
The saltwater swimming pool was excellant and the reception staff were very helpful and efficient. The spa was very good and value for money Restaurants were very poor quality for evening dinner. restaurant staff were courteous however they were very badly trained. not what should be expected from this class of hotel. There should be a business centre facility. I had to use the reception desk for some urgent business.
nice peaceful and quiet with plenty of space in and around the pool area with nice helpful pleasasnt staff rooms are positioned like apartment blocks with some noisy dutch children playing football in among the grassed area causing damage to plants etc no respect to others should be a safe childrens sport area and signs showing no football rooms are very good but not 5 star food very good and entrance hall spectacular and worthy of 5 star
We like everything except the mattress The mattress
Location and accommodations. Willingness to help out and accommodate problems. Bad room location at first, other information in reservation was not known to all hotellpersonal at first.
The location is excellent, the staff are great and the hotel is lovely
nice place, several pools, meal, clean and cosy rooms