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Tha Executive floor perks were great Whatever issues we had with our room were dealt with quickly The bathroom faucets leaked. The beds and pillows were too soft fo me.
This hotel should be closed while being remodeled. The smells noise and dirt are awful. The noise was truly unbearable. And my room was not remodeled. Sticky floor that I asked to be cleaned and never was. Old beat up furniture. Leaky faucets. Toilet that wouldn't stop running. You'd think it was a roadside motel that rented rooms by the hour.
Location Hotel under construction, loud noises in the am, room smelled like paint, a little ghetto
Friendly staff :) Temp in the room was hard to control. Also the air condition made a very annoying squeak sound all night long.
Nice location specially the sky ridges connecting 3 hotels to Leachtree Center very helpful staff good security nice size rooms
Lots & lots of interior construction
Easy to find, friendly staff, clean room, I'd stay again.
The staff was very accommodating and friendly. The lack of additional towels
I loved the staff. So helpful, and friendly. Very accommodating. Just really great people overall. Room could have been cleaner. Bathroom smelled like Pee, and my wife found a tiny rubber band in the bathtub. Neither of us wear braces. Other than that expect to pay typical hotel prices for everything. Overpricing is sadly the norm at places like these.
Location.!! The bathroom needs an upgrade/maintenance there was a clog. Took a couple of minutes for the water to drain.
Went there for a concert. We could walk to the Georgia Dome. We were able to valet car and walk to restaurants/bars.
Staff was friendly and the location was very convenient and there were lots of restaurants around. Room decor is outdated and the showered switched between hot and cold. The Wallpaper in the bathroom came off on some edged And there were some black spots on the ceiling.
Very nice, clean, and convenient. Way too expensive. Their green housekeeping program was confusing. Food at the hotel was also outrageously priced for quantity and quality of the food.
We are frequent Sheraton customers and specifically went out of our way to stay here at the Atlanta Sheraton. The parking is a joke. You have to park far from hotel then take a small path down a small car ramp and with kids and luggage it's not only scary it's dangerous. The hotel wasn't as clean as most Sheratons but most of all the rooms were extremely noisy. We could not sleep at all with the noise. Will not stay here again. On a positive note the pool was nice. Not clean Super noisy Parking is a nightmare
Location and price. We requested 2 beds and a pull out or cot on this website. We were told that that set up was a fire hazard and no room in that hotel was set up like the one we requested. We were given the "hospitality suite" which consisted of a bed that pulled down from the wall, a pull out couch, and a cot they had to roll in. There were no actual beds.
A little bit for everyone Children in your spa area and in spa playing quite a bit. Loud .
We loved the setups of the room, pool was amazing kids loved it. Did not like paying for self parking, valet parking I understand bt paying for self parking wasn't use to that.
I love the pool area and the staff was very friendly! The room was not clean and the beds were old, worn and squeaky.
Fire alarm ringing all night in the room next to us
Everything was good except for the parking The fact that no one told me I would have to pay for parking till after we checked out
The hotel was beautiful very clean the pool was great and the staff was very friendly The bathroom door did not lock and the sound proofing for the rooms were awful
The workout room was nice and clean.
Friendly staff Clean rooms
I loved Jazzy J in the club lounge ! He was SO AMAZING! BEAUTIFUL Spirit! Supurb customer service ! I loved the indoor pool garden ! Wish there was a sauna .
Room was very clean. Comfortable bed. Air worked great. There was alot going on at the hotel that weekend but check in was pretty quick and the riom was extremely quiet.
Big hotel. Accommodated my early arrival. False alarm went off at 5:30am, waking all guests. It was not resolved until about 20 mins later.
Overall, pleasant stay. Friendly staff. Would definitely reccommend
They had amazing customer service!
I like being close to the Atlanta area. I like the building architecture and the modern furniture. After getting our key room, the reception attendant was not too clear about our floor number or room number, so we got of course in the wrong elevator (I had all the bags and three small kids). It was a little frustrating I wished more hospitality and clarity for our first time there... Then the next day the alarm clock in the next room to ours started beeping at 5am with no one there to turn it off. I had to call the guest services to ask for someone to turn it off. Of course all the kids I had sleeping with me woke up at 5am!!! not the way you want to sleep at a 5 star hotel!
Great staff, perfect location, very central. Unique architecture. Highly recommend.
The bathroom needed a fog fan. One of the shower doors didn't move very well.
Clean room 45 min check in, valet was full, took 2 hours to get s toothbrush
Short weekend trip and could not have asked for more. Excellent service and friendliness impressed us and our friends. It was perfect. Nothing. It wasperfect
it was a nice room and pool. no where to park except down the street at midnight in downtown atlanta with my daughter. we first sat for 45 minutes to get into the mariott only to find out they had no parking because it was full and so we had to go down the street park in a parking garage, and walk back two blocks with our luggage at midnight. I will next year stay someplace that offers more to there guests. I was disappointed also in the staff very unhelpful, I just was not impressed at all with what I got for my money
Customer Service, lobby, Starbucks on site $35/day for parking
the restaurant service was awful. we went every night. food was great, service was terrible.
The employees No pool or jacuzzi. Or free breakfast
Everything on the Room Service menu was excellent.
Location Room was tight. The did not take the effort to find my marriott rewards number ( did not have with me). would not consider an upgrade evin if I paid because I booked with this site.
The staff at the hotel was without question second to none. I travel over 200 nights per year so I have a bit of hotel experience. The traffic at the front was a bit much, but the Valets manage it extremely well. The Valets are the best I have ever seen.
Great service and friendly efficient staff.
The Hotel while a Ritz Carlton also has a boutique feel, the rooms are exceptional in function and style. All of the staff that I interacted with were warm and friendly There was nothing I did not like
I mistakenly booked a reservation here and called 10 mins later to cancel. I was told on the phone that I would not be charged anything for the cancellation but was charged $224 for not staying there. I understand cancellation fees but don't make promises you won't keep.
The beds, service, staff, everyone is here to help you enjoy and relax life. My favorite and only place in Atlanta I will stay.
champagne at check in.
The facilities were great. On site parking filled quickly and I was made to park two blocks away.
Loved the location? Could of been a little cleaner.
initially given poor room. charge for room from Hyatt showed up on my card
Very modern and clean! Really enjoyed my stay there! I did not like that the hotel charged me $126.00 to park my vehicle for a 2 night stay. I was not informed of this charge until check out.
I loved the staff and overall ambiance of the hotel... We will definitely stay here again! I didn't like the price of the restaurant and the food was okay.
Great meeting hotel, with the best and friendliest staff anywhere. Really good lunch options are in the contacted food court.
I like the fact that is in the city ,and I didn't had to rent a car everything is just there great location. But the room that I got its wasn't clean everything just was dasty the sheet was very dirty I don't think that hotel with high quality like the say but honestly it's wasn't athe all I'll give it rate 5 star only because the location was great.
Computer downtime meant manual check-in system with pen and paper. They had all hands on deck and handed out vouchers to guests in long line, served drinks (alcoholic included) at no charge, and walked you to your room. Overnight parking was very pricey (I think $35/day).
Great staff, great location, great place
Location and the people are awesome. Small room. Didn't have a King that I requested. Got 2 doubles. Typical over - expensive food and beverage that you have to stand in massive lines for.
Comfortable bed , I was upgraded to a king and also put up on a higher floor by request. The view from the tower is no view at all just down town traffic and noise. Also the walls are thin, I could here others toilet flush and door closings.
Excellent front desk and bell staff. Plenty of rooms for early check-in. Room balcony doors actually open so you can get a breeze and see the city. Excellent location for getting all around the city. The interactive TV menu is cumbersome, the mouse on the remote is crap and takes like a million spins to get anything done. Its just not very usable sometimes.
The friendly effective checkin, the pool area, the BLT, the bed Ordering a burger at the pool - it took more than an hour to arrive ? Minibar was not replenished on a daily basis
I love, love, love the dark cool colors of the room and the modern design! I also loved the peak-a-boo shower! I did not like the $30/night parking fee.
Beautiful corner room! Very chic and modern. Great staff.
The facilities and location The way the staff stared and treated us as if we didn't belong there. It was a long three days.
The staff was extremely friendly and helpful. The room was amazing and clean. The drinks were too notch. The weather...... But that's not your fault.
Great Concierge - Indira Wrick was extremely helpful and went above and beyond, Thanks!!!! Cant think of anything I didn't like
The staff was excelent. The bars in the hotel were great and the convenience of great restaurants was wonderful.
Free hotel car within downtown area
I loved the decor of the rooms,it was very romantic and exciting. I enjoyed the whole stay!!!!
It was a cool, fun hotel. The room was tiny for the price and the shower did not have a door so it was freezing!
Very clean and modern looking. Nice spot for couples or adult fun. Very dark motif. very busy with non-guests but guess the marketing dept is heavy on the events
The nice staff, the incredible view and the accessibility to everything we were doing that weekend. No.
The hotel is in a great location (walking distance to a lot) and is spotless but best was the comfort of our room the bed was excellent and it was VERY quiet on our floor! No.
Recently updated very modern and clean. the Layout is strange.
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The location, the staff were very friendly and helpful. Very clean no
ABSOLUTELY NOTHING I was placed in a dirty room with a used malfunctioning shower that maintenance was nice enough to help. No rooms were vacant to get relocated. A stained pillow that smelled horrible. Was given the wrong number to get money place back on my card.HELP!!!!
LOVE LOVE LOVE this hotel!! A very beautiful place!!!!! Valet was superb and were very personable and professional. The front desk workers didn't have any personality and were not very nice at all. Their attitude was the same as I checked in as well as when I checked out.
The hotel is beautiful and the staff accommodating. The location is great. You can valet park and walk to many places. There is a shopping center across the street. We walked a block and went to agathas dinner theater. There is also a Starbucks next door
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The Indigo is beautiful, it exceeded our expectations even in the 4 star category. The staff was mindful and courteous. It took a little longer than expected for the Valet to bring our car to the front. If the hotel is busy it is very difficult to pull in front for the Valet. The location is terrific but getting in and out can be a pain.
Breakfast was expensive but poor quality
I stayed in this hotel because I was in town for a conference its hotel was booked solid so I choose Hotel Indigo as an alternative. I was thoroughly impressed by the room, it was stylish and cute, the food was great and the staff was super helpful. This hotel was one of the best hotels I have stayed in in the U.S. I liked that it was quaint when compared to something like a Hyatt. I was a really wonderful hotel and if I visit Atlanta again, I surely will be staying there.
Great location. Marta was across the street and five points station is one stop away. Easy to get to turner field and main attractions. Room was clean. Hotel lobby was nice. Staff, very friendly and helpful. Only one of my keys to the room worked but staff fixed that.
I enjoyed the modern feel of the hotel, although almost too much. Nice, clean facilities. Nice bathroom. Comfortable beds. Hard wired ethernet connection. Free WIFI Bathroom door was a sliding door which didn't lead to very much privacy. Wouldn't be a huge deal to a family but you couldn't feel comfortable using the bathroom for fear of someone hearing :) The overall lighting in the building was a little dark. I think they were going for a low light, kinda intimite feel but it was almost too much. Almost spooky in some instances. No breakfast. Price.
Excellent & friendly service Lackluster breakfast selections
I love the front desks agents and staff they all were WONDERFUL!! VERY HELPFUL AND INFORMATIVE!!! I AM SO DISAPPOINTED IN THE LENGTH IT IS STILL TAKING TO CLEAR A CREDIT CARD THAT WAS USED TO MAKE RESERVATION TO MY BUSINESS CARD.. SO MUCH CONFUSION .. NO ONE RETURNING CALLS!!! VERY UPSET ..
Close to attractions. Breakfast.
It was located to what we were visiting but a little far away from other areas of interest (midtown) The bathroom door did not stay closed or lock.
The staff at the front desk were exceptional The internet connection was unstable
The location, the friendly & helpful staff, and the very comfortable room made for a really nice stay. I really didn't expect to enjoy this hotel as much as I did. There wasn't really anything I didn't like. Of course, I always appreciate a free muffin or donut at breakfast when I'm paying over $100 per night, but this isn't a deal breaker for me.
Everyone and everything about the room was great. I would most definitely stay there again. It was was in walking distance from the aquarium and moat of all my little girl enjoyed it the most.
Friendly staff - accommodated every request I had Location Facilities Clean Slow elevators - need additional signage for the second elevator and stairs
I like the closeness to things downtown (highways, shopping/dining), the comfy atmosphere and the staff There isn't a refrigerator in the room
Great friendly staff, nice restaurant and bar downstairs. Great location in downtown Atlanta. Nothing.
Clean room, comfy bed Noisy (street noise + doors in hallway). Restaurant is terrible, don't waste your money. Gym is small but acceptable if all you need is a treadmill or elliptical---bring your device because all tvs broken in some way.
This was my third times staying here. It is always clean and the staff from the front desk to valet are all helpful and down to earth. It is close to everything I usually come to Atlanta for. It's within walking distance to the Georgia Dome for Falcons games, the aquarium, Coca Cola World and the Tabernacle that we see a lot of concerts at. My only compliant is it seems I can never get the room cool enough.
Location was great. The decor was nice. The staff were helpful. The rooms are small for a family. Parking is tough and best to valet.
Convenient. Staff was helpful and polite. Water pressure. No noise proofing. Uber could not find address. No hot water one morning.
Easy to get to using MARTA. No need to rent a car or get a cab from airport. We were able to walk to Centennial park. Staff was friendly and helpful. They had dollar wine cocktail hour. The carpet in room needs changing. Fourth floor can be loud
The staff was friendly and professional. $30 per night for parking
Staff were super friendly and very helpful. Did not have to wait for a room Excellent service Convenient to downtown and venue Extra clean room with all amenities Best place to say if in Downtown Atlanta
Location AC unit was noisy and couldn't be controlled. Next door to a Jazz club that plays loud music till 1am. Easily heard in the room.
They have a nice happy hour. It's also clean, quiet, and friendly. Will definitely stay there again next time I'm on business in Atlanta.
Location: was accessible to the locations I was in Atlanta for. Staff were very inattentive. Door man just sat on a bench on his phone, never once opening a door, receptionists were unable to find packages I had had shipped there. Food was across the board poor: paper shreds in my granola, green eggs in my cob salad, incorrect sides came with my room service. Cleanliness: in the room walls were scuffed, their was just smutz on everything! Like the lamp, countertops, etc. I was expecting a 4 star experience like was advertised but I would have been better off staying at a cheaper chain.
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Great location, friendly staff.
The location is close to everything, most things are walking distance We did not have a microwave
Loved everything about this hotel. Especially the staff. Definitely need microwave in room.
Location in relation to business I had to tend to. There was no free parking and $30 to park was absurd.
It's proximity to THE Americasmart was great
the code to the elevator made me feel very secure. really liked it nope it was good
The location was close to everything that i wanted see. The price was little high on room and valet.
The staff was very friendly! The location was nice as well The valet parking was a TINY area, no room service, the restaurant wasn't open all the time,
It was great everything about it No! Everything was amazing,,
To give us a price quote that excluded a $30 a night parking fee was very deceptive. Not happy. Not really aesthetically pleasing. I did not care for the bedding. And a view of the parking lot was not the best.
The total experience was excellent. They only have Valet parking.
the staff was very friendly and the convenience to everything was great. also the free breakfast was outstanding. I have al positive things to say about the hotel.
The staff was excellent! They were very friendly and helpful. The unexpected social hour the evening we arrived was a nice surprise. The valet, Lonnie, was very helpful with directions getting around the city. Everyone was accommodating and seemed genuinely concerned that each guest was happy and taken care of. The bed was a bit uncomfortable. For a queen size, it seemed a bit small. Upgrading the mattresses in this location would take it to the next level of comfort.
The staff was very friendly and accommodating. The breakfast bar was very good with a great assortment. Even though I didn't need it, the kitchenette was super nice and well equipped. Location! We arrived at 12:30 AM. Circled the block for over an hour trying to find the hotel. Stopped at three other hotels that didn't know where it was either. Finally saw the marquis high on the building. There was construction around the front entrance and absolutely no identifying signs at street level.
The staff were all friendly, and the room was pretty nice. Although the valet guys were really nice, they did get pen on my leather seats. the room didn't have a fridge.
Location and parking were great. The bathtub would not drain. Very gross.
People were fine Room,mainly the bathroom was horrible! Grout missing, mold on shower curtain. Disgusting.
The proximity of the hotel to major tourist attractions is great. Easy walking distance to the them all. The hotel was looked worn and rather unclean. The rooms were cramped. My TV did not work. After 3 attempts by the staff to make it right (and two comps on my bill) they move us to a different room. The staff did everything on their power to make it right for us, but I think they were handicapped by the facilities and resources available to them. Hilton needs to make an investment in this facility!
restaurant was nice Only valet parking available; one-hour free wi-fi only
Beautiful lobby Room very small, paint peeling in all rooms, looked dirty. By vent towel with plastic bag taped to it.
Room was very dusty! Bathroom fixtures were all loose. Bathtub did not drain properly. Room door was coming off the hinges.
You can't beat the location. The rooms were clean and the beds were comfortable. Cute room layout. Free cookies, coffee/tea, and fruit-infused water at front desk. Good free breakfast. During breakfast, the manager even walked around to all the tables and asked how everyone's stay was. He was very personable, as was all the staff. Excellent customer service. Overall incredible value. Hamptons seem to be really stepping up their game lately. The TV didn't work the morning of our checkout. Also, you have to pay for parking, but it's honesty not really a negative because you'd have to pay for parking anyway to do any downtown Atlanta activities.
Staff were very friendly. Room was clean and adequate. Breakfast was good.
It is fantastically well located, 2 blocks from Marta station and from Centennial parrk, and the hotel is nice. The breakfast is not very good , not "continental" one but mostly american.
I liked that when I put that "do not disturb" sign on my door for my entire stay.....they left me alone! I've stayed in some places that totally ignore the sign. Also....Hampton Inn & Suites has THE BEST BED AND PILLOWS EVER!!!