I loved the staff. So helpful, and friendly. Very accommodating. Just really great people overall. Room could have been cleaner. Bathroom smelled like Pee, and my wife found a tiny rubber band in the bathtub. Neither of us wear braces. Other than that expect to pay typical hotel prices for everything. Overpricing is sadly the norm at places like these.
Nice location specially the sky ridges connecting 3 hotels to Leachtree Center very helpful staff good security nice size rooms
Location Hotel under construction, loud noises in the am, room smelled like paint, a little ghetto
This hotel should be closed while being remodeled. The smells noise and dirt are awful. The noise was truly unbearable. And my room was not remodeled. Sticky floor that I asked to be cleaned and never was. Old beat up furniture. Leaky faucets. Toilet that wouldn't stop running. You'd think it was a roadside motel that rented rooms by the hour.
The breakfast buffet was fantastic The servers were the greatest ! We didn't get what we actually ordered but paid any way . I ordered a western omelette and bacon . But my omelette had extra onions on it and was torn apart . For my wife I ordered two eggs , bacon and a pancake. The pancake was missing and we ask for salt and pepper and hot sauce and never got it as well . They were busy I understand but to pay for a meal incomplete and wrong rubbed me a little bit the wrong way .
Went there for a concert. We could walk to the Georgia Dome. We were able to valet car and walk to restaurants/bars.
Lots & lots of interior construction
Hotel is clean, has multiple on-site restaurants including Atlanta's only Tiki Bar, service is prompt and is connected by Slybridge to The Marriot Marquis convention center/hotel. They recently removed their pool and are in the process of installing a large conference center instead. The pillows on the bed are on the flat side and difficult to sleep on, but the front desk is able to get you extra pillows.
Michael, the concierge, went above and beyond to make our trip a great one. There is no pool.
Location.!! The bathroom needs an upgrade/maintenance there was a clog. Took a couple of minutes for the water to drain.
Easy to find, friendly staff, clean room, I'd stay again.
Tha Executive floor perks were great Whatever issues we had with our room were dealt with quickly The bathroom faucets leaked. The beds and pillows were too soft fo me.
Short weekend trip and could not have asked for more. Excellent service and friendliness impressed us and our friends. It was perfect. Nothing. It wasperfect
the restaurant service was awful. we went every night. food was great, service was terrible.
Great staff, perfect location, very central. Unique architecture. Highly recommend.
Customer Service, lobby, Starbucks on site $35/day for parking
Supposed to be free wifi. And free parking not amazing at all
The bathroom needed a fog fan. One of the shower doors didn't move very well.
I like being close to the Atlanta area. I like the building architecture and the modern furniture. After getting our key room, the reception attendant was not too clear about our floor number or room number, so we got of course in the wrong elevator (I had all the bags and three small kids). It was a little frustrating I wished more hospitality and clarity for our first time there... Then the next day the alarm clock in the next room to ours started beeping at 5am with no one there to turn it off. I had to call the guest services to ask for someone to turn it off. Of course all the kids I had sleeping with me woke up at 5am!!! not the way you want to sleep at a 5 star hotel!
Clean room 45 min check in, valet was full, took 2 hours to get s toothbrush
it was a nice room and pool. no where to park except down the street at midnight in downtown atlanta with my daughter. we first sat for 45 minutes to get into the mariott only to find out they had no parking because it was full and so we had to go down the street park in a parking garage, and walk back two blocks with our luggage at midnight. I will next year stay someplace that offers more to there guests. I was disappointed also in the staff very unhelpful, I just was not impressed at all with what I got for my money
They had amazing customer service!
Big hotel. Accommodated my early arrival. False alarm went off at 5:30am, waking all guests. It was not resolved until about 20 mins later.
Room was very clean. Comfortable bed. Air worked great. There was alot going on at the hotel that weekend but check in was pretty quick and the riom was extremely quiet.
Friendly staff Clean rooms
Value for money. Parking cost. Room Size.
Very nice, clean, and convenient. Way too expensive. Their green housekeeping program was confusing. Food at the hotel was also outrageously priced for quantity and quality of the food.
Location and price. We requested 2 beds and a pull out or cot on this website. We were told that that set up was a fire hazard and no room in that hotel was set up like the one we requested. We were given the "hospitality suite" which consisted of a bed that pulled down from the wall, a pull out couch, and a cot they had to roll in. There were no actual beds.
I loved Jazzy J in the club lounge ! He was SO AMAZING! BEAUTIFUL Spirit! Supurb customer service ! I loved the indoor pool garden ! Wish there was a sauna .
Fire alarm ringing all night in the room next to us
The workout room was nice and clean.
The rooms were clean and the decode was very nice Was hard to spot and wasn't close to downtown like the description
I love the location and I have always felt safe here. I have had issues staying in Atlanta in the past, but fortunately, I have never had issues at this hotel. Parking was not included in the price of the hotel. I wish I knew this as I was booking instead of finding out at check in.
We loved the setups of the room, pool was amazing kids loved it. Did not like paying for self parking, valet parking I understand bt paying for self parking wasn't use to that.
The hotel was beautiful very clean the pool was great and the staff was very friendly The bathroom door did not lock and the sound proofing for the rooms were awful
We are frequent Sheraton customers and specifically went out of our way to stay here at the Atlanta Sheraton. The parking is a joke. You have to park far from hotel then take a small path down a small car ramp and with kids and luggage it's not only scary it's dangerous. The hotel wasn't as clean as most Sheratons but most of all the rooms were extremely noisy. We could not sleep at all with the noise. Will not stay here again. On a positive note the pool was nice. Not clean Super noisy Parking is a nightmare
I like the fact that is in the city ,and I didn't had to rent a car everything is just there great location. But the room that I got its wasn't clean everything just was dasty the sheet was very dirty I don't think that hotel with high quality like the say but honestly it's wasn't athe all I'll give it rate 5 star only because the location was great.
Location and the people are awesome. Small room. Didn't have a King that I requested. Got 2 doubles. Typical over - expensive food and beverage that you have to stand in massive lines for.
Location Breakfast not included
Great staff, great location, great place
Great meeting hotel, with the best and friendliest staff anywhere. Really good lunch options are in the contacted food court.
We stayed here twice in 1 week and requested a King with View room. The first time we got just that, and the skyline view from the international tower was beautiful! The room was quiet, modern, and the best part was all the electronics plugs offered on the nightstands! Great location to restaurants and the trolley. When we checked in, we were told we were "guests of the day" and were given a voucher for food/drink items at the hotel's market. As we checked out, I happened to speak to a nice gentleman at the front door and mentioned we would be back in a week's time because we were celebrating our anniversary in Aruba. He gave me his card and said he and his staff would ensure that we had a great time when we returned. When we returned, he had upgraded us to a King Suite on the 17th floor with a corner view and 3 balconies! It was the most amazing room I have ever stayed in at a hotel. THANK YOU!!! We also had a nice "snack" in the bar and I had am amazing kale salad. We are now huge fans and will be staying at this hotel whenever we can in the future. Our King Suite Corner View room could have been vacuumed better. It was apparent that housekeeping does not use a crevice tool at the edges of the carpet, for they were very dusty and dirty throughout the unit. Same with the window tracks, but this is pretty minor. Otherwise the room was AMAZING!
There should be a shuttle to and from the airport and a a better parking system
Hotel was very nice and staff was pleasant. Rooms were clean, some of the hallways were a little shabby. Surrounding area was not safe at night. . There were a lot of homeless people in the streets at night who would harass you as you tried to get back to the hotel from dinner. Also price of the hotel was high.
Comfortable bed , I was upgraded to a king and also put up on a higher floor by request. The view from the tower is no view at all just down town traffic and noise. Also the walls are thin, I could here others toilet flush and door closings.
Loved the location? Could of been a little cleaner.
The staff was very friendly and accommodating. Very polite. Even the cleaning crew when you meet them in the hall they all said good morning have a great day. I forgot to leave my keys in my car one night when we got in and they sent a security office named Erin to my room to get my keys and very polite. I told them I was so sorry he said no ma'am it's fine. Very friendly. Nothing.
Excellent front desk and bell staff. Plenty of rooms for early check-in. Room balcony doors actually open so you can get a breeze and see the city. Excellent location for getting all around the city. The interactive TV menu is cumbersome, the mouse on the remote is crap and takes like a million spins to get anything done. Its just not very usable sometimes.
The employees No pool or jacuzzi. Or free breakfast
Great service and friendly efficient staff.
I mistakenly booked a reservation here and called 10 mins later to cancel. I was told on the phone that I would not be charged anything for the cancellation but was charged $224 for not staying there. I understand cancellation fees but don't make promises you won't keep.
The Hotel while a Ritz Carlton also has a boutique feel, the rooms are exceptional in function and style. All of the staff that I interacted with were warm and friendly There was nothing I did not like
The beds, service, staff, everyone is here to help you enjoy and relax life. My favorite and only place in Atlanta I will stay.
champagne at check in.
The staff at the hotel was without question second to none. I travel over 200 nights per year so I have a bit of hotel experience. The traffic at the front was a bit much, but the Valets manage it extremely well. The Valets are the best I have ever seen.
Everything on the Room Service menu was excellent.
Location Room was tight. The did not take the effort to find my marriott rewards number ( did not have with me). would not consider an upgrade evin if I paid because I booked with this site.
Free hotel car within downtown area
It was a cool, fun hotel. The room was tiny for the price and the shower did not have a door so it was freezing!
The friendly effective checkin, the pool area, the BLT, the bed Ordering a burger at the pool - it took more than an hour to arrive ? Minibar was not replenished on a daily basis
I loved the decor of the rooms,it was very romantic and exciting. I enjoyed the whole stay!!!!
The nice staff, the incredible view and the accessibility to everything we were doing that weekend. No.
The staff was excelent. The bars in the hotel were great and the convenience of great restaurants was wonderful.
Great Concierge - Indira Wrick was extremely helpful and went above and beyond, Thanks!!!! Cant think of anything I didn't like
The facilities and location The way the staff stared and treated us as if we didn't belong there. It was a long three days.
The staff was extremely friendly and helpful. The room was amazing and clean. The drinks were too notch. The weather...... But that's not your fault.
I love, love, love the dark cool colors of the room and the modern design! I also loved the peak-a-boo shower! I did not like the $30/night parking fee.
Beautiful corner room! Very chic and modern. Great staff.
Very clean and modern looking. Nice spot for couples or adult fun. Very dark motif. very busy with non-guests but guess the marketing dept is heavy on the events
I liked the room and friendliness of the customer facing staff quite a bit. The management was terrible, I was double charged by the Hotel and ended up getting stuck in Atlanta and missing 2 days of work, which were 2 days I didnt get paid for. Overall it was a really stressful and bad experience.
I enjoyed the modern feel of the hotel, although almost too much. Nice, clean facilities. Nice bathroom. Comfortable beds. Hard wired ethernet connection. Free WIFI Bathroom door was a sliding door which didn't lead to very much privacy. Wouldn't be a huge deal to a family but you couldn't feel comfortable using the bathroom for fear of someone hearing :) The overall lighting in the building was a little dark. I think they were going for a low light, kinda intimite feel but it was almost too much. Almost spooky in some instances. No breakfast. Price.
The location, the friendly & helpful staff, and the very comfortable room made for a really nice stay. I really didn't expect to enjoy this hotel as much as I did. There wasn't really anything I didn't like. Of course, I always appreciate a free muffin or donut at breakfast when I'm paying over $100 per night, but this isn't a deal breaker for me.
Excellent & friendly service Lackluster breakfast selections
Friendly staff - accommodated every request I had Location Facilities Clean Slow elevators - need additional signage for the second elevator and stairs
Close to attractions. Breakfast.
It was located to what we were visiting but a little far away from other areas of interest (midtown) The bathroom door did not stay closed or lock.
The staff at the front desk were exceptional The internet connection was unstable
I love the front desks agents and staff they all were WONDERFUL!! VERY HELPFUL AND INFORMATIVE!!! I AM SO DISAPPOINTED IN THE LENGTH IT IS STILL TAKING TO CLEAR A CREDIT CARD THAT WAS USED TO MAKE RESERVATION TO MY BUSINESS CARD.. SO MUCH CONFUSION .. NO ONE RETURNING CALLS!!! VERY UPSET ..
Everyone and everything about the room was great. I would most definitely stay there again. It was was in walking distance from the aquarium and moat of all my little girl enjoyed it the most.
Location was great. The decor was nice. The staff were helpful. The rooms are small for a family. Parking is tough and best to valet.
Location AC unit was noisy and couldn't be controlled. Next door to a Jazz club that plays loud music till 1am. Easily heard in the room.
Convenient. Staff was helpful and polite. Water pressure. No noise proofing. Uber could not find address. No hot water one morning.
I like the closeness to things downtown (highways, shopping/dining), the comfy atmosphere and the staff There isn't a refrigerator in the room
This was my third times staying here. It is always clean and the staff from the front desk to valet are all helpful and down to earth. It is close to everything I usually come to Atlanta for. It's within walking distance to the Georgia Dome for Falcons games, the aquarium, Coca Cola World and the Tabernacle that we see a lot of concerts at. My only compliant is it seems I can never get the room cool enough.
Location: was accessible to the locations I was in Atlanta for. Staff were very inattentive. Door man just sat on a bench on his phone, never once opening a door, receptionists were unable to find packages I had had shipped there. Food was across the board poor: paper shreds in my granola, green eggs in my cob salad, incorrect sides came with my room service. Cleanliness: in the room walls were scuffed, their was just smutz on everything! Like the lamp, countertops, etc. I was expecting a 4 star experience like was advertised but I would have been better off staying at a cheaper chain.
Staff were super friendly and very helpful. Did not have to wait for a room Excellent service Convenient to downtown and venue Extra clean room with all amenities Best place to say if in Downtown Atlanta
Easy to get to using MARTA. No need to rent a car or get a cab from airport. We were able to walk to Centennial park. Staff was friendly and helpful. They had dollar wine cocktail hour. The carpet in room needs changing. Fourth floor can be loud
The staff was friendly and professional. $30 per night for parking
Great friendly staff, nice restaurant and bar downstairs. Great location in downtown Atlanta. Nothing.
Clean room, comfy bed Noisy (street noise + doors in hallway). Restaurant is terrible, don't waste your money. Gym is small but acceptable if all you need is a treadmill or elliptical---bring your device because all tvs broken in some way.
They have a nice happy hour. It's also clean, quiet, and friendly. Will definitely stay there again next time I'm on business in Atlanta.
The hotel was close to where I needed to be. I did not like the fact that they try to act like valet is the only means for parking. I parked in a garage not too far and only paid $10.00. a night. A rip off and they tried to charge me for valet that I didn't use. Watch out for that.
Everything was Great..the staff the food Actually it was the Best Place I Have Been In Awhile Stayed at the Ritz last month....Horrible
Clean & comfortable. Downtown location additional cost. Breakfast, $30/day parking,
Hotel staff was wonderful! Hotel was clean and the location was perfect. Walking distance to all the major attractions.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The location Breakfast wasn't included
This guest did not leave comments about this hotel.
Great staff and clean. Limited hours at night for food and drink from the restaurant.
The shower and bed in this place was broke...very uncomfortable !!
A GREAT PLACE TO STAY.......
Staff were very friendly. Room was clean and adequate. Breakfast was good.
You can't beat the location. The rooms were clean and the beds were comfortable. Cute room layout. Free cookies, coffee/tea, and fruit-infused water at front desk. Good free breakfast. During breakfast, the manager even walked around to all the tables and asked how everyone's stay was. He was very personable, as was all the staff. Excellent customer service. Overall incredible value. Hamptons seem to be really stepping up their game lately. The TV didn't work the morning of our checkout. Also, you have to pay for parking, but it's honesty not really a negative because you'd have to pay for parking anyway to do any downtown Atlanta activities.
It is fantastically well located, 2 blocks from Marta station and from Centennial parrk, and the hotel is nice. The breakfast is not very good , not "continental" one but mostly american.
I liked that when I put that "do not disturb" sign on my door for my entire stay.....they left me alone! I've stayed in some places that totally ignore the sign. Also....Hampton Inn & Suites has THE BEST BED AND PILLOWS EVER!!!
The staff was very friendly and accommodating. The breakfast bar was very good with a great assortment. Even though I didn't need it, the kitchenette was super nice and well equipped. Location! We arrived at 12:30 AM. Circled the block for over an hour trying to find the hotel. Stopped at three other hotels that didn't know where it was either. Finally saw the marquis high on the building. There was construction around the front entrance and absolutely no identifying signs at street level.
The staff was excellent! They were very friendly and helpful. The unexpected social hour the evening we arrived was a nice surprise. The valet, Lonnie, was very helpful with directions getting around the city. Everyone was accommodating and seemed genuinely concerned that each guest was happy and taken care of. The bed was a bit uncomfortable. For a queen size, it seemed a bit small. Upgrading the mattresses in this location would take it to the next level of comfort.
the staff was very friendly and the convenience to everything was great. also the free breakfast was outstanding. I have al positive things to say about the hotel.
Udmærket hotel til prisen. Mine kreditkortoplysninger blev misbrugt i perioden efter booking hos booking.com Mine kreditkortoplysninger blev misbrugt i perioden efter booking hos booking.com. Jeg kan derfor ikke anbefale at bruge booking.com og heller ikke hotellet eller andre hoteller der kræver kreditkortoplysninger forud.
In relation to the price it's a good hotel with a great hopitality. You are in walking distance to all major seights. The breakfast is a little monotonous, specially if you stay at the hotel during several days.
Venligt personale Det var i meget dårligt stand