Staff and location Price and rooms need to be updated. Our room smelled like old carpet.
My reservation was ready. Elevator was not working most of the time, there was a tear on the carpet by the balcony, I was adviced to use the stairs after waiting for several minutes on the only working elevator. Walked to the 14th floor and my card didn't work. I called front desk right away for a replacement card. They explained that they will send someone up, 30min later, nothing, I went downstairs and the staff was short and lazy. I politely asked for a replacement card and asked if there is any kind of compensation for all the inconveniences that happened. Front desk said there is nothing they can do. It is very unlikely I'll get a room there again.
Difficult time with many evacuees from a Florida but everyone did the best to cope. Staff were wonderful
I mistakenly booked a reservation here and called 10 mins later to cancel. I was told on the phone that I would not be charged anything for the cancellation but was charged $224 for not staying there. I understand cancellation fees but don't make promises you won't keep.
Next door to all of downtown Atlanta.
Rooftop Restaurant needs a remodel/ furniture could be upgraded. Floors as well in hotel hallways.
The location, the friendly & helpful staff, and the very comfortable room made for a really nice stay. I really didn't expect to enjoy this hotel as much as I did. There wasn't really anything I didn't like. Of course, I always appreciate a free muffin or donut at breakfast when I'm paying over $100 per night, but this isn't a deal breaker for me.
Close to attractions. Breakfast.
We loved our city view from our room. The staff was extremely friendly. The location was in near walking distance to restaurants and entertainment, and right across the street from the Georgia Aquarium & Centennial Park. No continental breakfast. You had to pay an additional $12.99 per person to eat. Also, you have to pay for parking (which is common downtown). Check your car once valet bring it back to you. We had scratches and scrapes on our back bumper.
we were let of the second night when we explained why it was not suitable location. amenities. lack of breakfast. loud air con. price of car park
Staff were super friendly and very helpful. Did not have to wait for a room Excellent service Convenient to downtown and venue Extra clean room with all amenities Best place to say if in Downtown Atlanta
Location AC unit was noisy and couldn't be controlled. Next door to a Jazz club that plays loud music till 1am. Easily heard in the room.
The room size was fantastic. Very clean. Great view. Expensive valet parking. I ended up parking over a mile away & took an uber which was less expensive.
The convenience of walking was great and the view from the room was probably the best part of the hotel Valet parking was too expensive yet the parking garage was around the corner, 5 mins walking, and not in the safest area of town. At the front door you had to carry your luggage up the stairs before putting it on a cart bc there is no ramp etc etc a wheelchair lift. The morning of check-out I was fixing the sheets and I found a hair stuck to the sheets (that definitely wasn't ours) in something that looked like snot. I almost threw up. I think the facility could be cleaner
Excellent staff, very friend and accommodating Rooms a little dated
Polite staff. The parking fee was $30 per day plus tipping valet each time you came and went. Traveling with two vehicles made us leave hotel.