Staff and location Price and rooms need to be updated. Our room smelled like old carpet.
My reservation was ready. Elevator was not working most of the time, there was a tear on the carpet by the balcony, I was adviced to use the stairs after waiting for several minutes on the only working elevator. Walked to the 14th floor and my card didn't work. I called front desk right away for a replacement card. They explained that they will send someone up, 30min later, nothing, I went downstairs and the staff was short and lazy. I politely asked for a replacement card and asked if there is any kind of compensation for all the inconveniences that happened. Front desk said there is nothing they can do. It is very unlikely I'll get a room there again.
The bathroom needed a fog fan. One of the shower doors didn't move very well.
Supposed to be free wifi. And free parking not amazing at all
Location Breakfast not included
Hotel was very nice and staff was pleasant. Rooms were clean, some of the hallways were a little shabby. Surrounding area was not safe at night. . There were a lot of homeless people in the streets at night who would harass you as you tried to get back to the hotel from dinner. Also price of the hotel was high.
Difficult time with many evacuees from a Florida but everyone did the best to cope. Staff were wonderful
I mistakenly booked a reservation here and called 10 mins later to cancel. I was told on the phone that I would not be charged anything for the cancellation but was charged $224 for not staying there. I understand cancellation fees but don't make promises you won't keep.
The staff was excellent from the moment we arrived until check out. Comfortable bed.
Free hotel car within downtown area
Next door to all of downtown Atlanta.
Rooftop Restaurant needs a remodel/ furniture could be upgraded. Floors as well in hotel hallways.
The location, the friendly & helpful staff, and the very comfortable room made for a really nice stay. I really didn't expect to enjoy this hotel as much as I did. There wasn't really anything I didn't like. Of course, I always appreciate a free muffin or donut at breakfast when I'm paying over $100 per night, but this isn't a deal breaker for me.
Close to attractions. Breakfast.
We loved our city view from our room. The staff was extremely friendly. The location was in near walking distance to restaurants and entertainment, and right across the street from the Georgia Aquarium & Centennial Park. No continental breakfast. You had to pay an additional $12.99 per person to eat. Also, you have to pay for parking (which is common downtown). Check your car once valet bring it back to you. We had scratches and scrapes on our back bumper.
we were let of the second night when we explained why it was not suitable location. amenities. lack of breakfast. loud air con. price of car park
Staff were super friendly and very helpful. Did not have to wait for a room Excellent service Convenient to downtown and venue Extra clean room with all amenities Best place to say if in Downtown Atlanta
Location AC unit was noisy and couldn't be controlled. Next door to a Jazz club that plays loud music till 1am. Easily heard in the room.
Excellent staff, very friend and accommodating Rooms a little dated
Polite staff. The parking fee was $30 per day plus tipping valet each time you came and went. Traveling with two vehicles made us leave hotel.