The sea view and the location. The buffet food. Quite poor in quality.
The views and location. No coffee available during the lunch/dinner.
good room,service was prompt and attentive its location is excellent for all that benidorm has to offer
The rooms were comfortable, parking was on site and the a la carte restaurant was excellent the pools, while no use at the time of year we were there would be tool small
Great location - pleasant enough hotel - perfect for a short break
The hotel, the food, and the facilities were all excellent
we have stayed here several times now and have never been dissapointed by this hotel
Excellent location between the two beaches in the old town area. Taxi and buses two minutes walk away. Seafront 5 mins away. Mostly flat and easy walking. Buffet meals fresh plentiful and varied. Bar prices reasonable for this class of hotel. Free Cava at breakfast very enjoyable. Red wine we had in the restaurant good quality. Outside, plenty of Spanish cuisine to be tried and enjoyed. Great mix of Spanish and other Europeans in the hotel and locally. We were lucky with the weather which made the holiday for us. As we went out of season no stag or hen parties about. Surprised at the amount of older people enjoying themselves. Yes we would go again at about the same time of year and recommend this hotel with no hesitation. Emailed asking for a sea view and if they did a meet & greet at Alicante airport, got no reply. As it happened, all the rooms get some views of the coastline.
I liked the plesent design of the hotel and I appreciated how clean the hotel was maintened in both the public araes and my room. The bar staff were particular effecient and cheerful. Not being able to take a drink from the bar into the the dinning room, when dining alone.
Two double beds fantastic, views from the bar and restaurant brilliant.location is excellent. The cold buffet was very good, plenty of choice but, the choice of hot food was very limited. People do not always want to eat salads and cold meats and cheese.
Where the Hotel was situated
i alway's felt relaxed the down hill ski slope
Closeness to front. Off road parking, evening meal was excellent. They served the evening meal to us which was 4 courses and very good quality, also well presented. Staff were excellent - very jovial and helpful. Breakfast buffet was a bit meagre. The eggs were overcooked. But there was a good choice of meats and cheese, also pastries, croissants etc.
It´s amazing view to the sea dirctly , breakfast is good also, staff is good , you will found a very good resturates around the hotel like (Mason) and (Ulai) Barking car availble but in charge so i found free barking near of the hotel, room furnture not as 4 stars hotel but it´s ok.
Very smart hotel. Perfectly positioned for the beach and town. Have been going to Benidorm 6 times a year for the last 10 years and probably the best hotel I have stayed at. Very small swimming pool for the size of the hotel but its a minor gripe to be honest.
Quality of food in the restuarante very poor considering the pricing and fact of waiter service, was expecting a far more varied menu and presentation which was appealing to the eye, as it was the standard was very poor.
pool but wasnt child freindly the other quests were not child tolerent we felt that they had to be quiet all the time plus no entertainment for them
A superbly located beachside hotel, efficiently run, with clean and comfortable large rooms. No faults.
I would reccommend this hotel great location very easy going ,clean ,and pleasant staff
Good location overlooking the beach and sea. Near to all main parts of the town. No
I picked this hotel as it allowed dogs to stay. All meals especially on New Years Eve were exceptional of a very high standard. I did not like the lift to small and slow. Evening entertainment could have been aimed at a younger age group.
The room was comfortable and clean, and I found the selection and quality of the food to be very good. Although the room was big enough as I was on my own, it had a double bed and I suspect it would have been too small for 2 persons. The other thing is they did not replenish the shampoo and shower gel each day which would have been nice. Also as I had to leave early in the morning before the restaurant opened it would have been nice to have been offered a packed sandwich or something to take with me.
The location is very convenient for beach and shopping. The hotel is quiet and comfortable with polite and friendly staff. We found the food a little disappointing.
Very clean. good food, spa and pool Nothing
Location food could have been better
first class service and excellent staff no
Service was very good. English was spoken by the staff. There was no icecream sold at the pool bar for the children
The food was of a good quality Dissapointed that the spa facilities were only to be used at an extra charge.
Hotel was central and we were impressed with the ffod and service Nothing
hotel very clean and staff friendly. The food was very good and we enjoyed our stay very much no complaints
Our room was lovely, the bed huge and very comfortable. Resort was very clean & staff very helpful. Breakfast was very good with a vast range of choices. The pool areas are spotless & beautiful, alot of thought has gone into the planning of these areas. Was dissapointed that there was no hairdryer in the room. Although its a very impressive hotel/resort/village its a young hotel trying to look like an old hacienda, its almost trying too hard. Never felt like we could truly relax there, not any real atmosphere. No privacy on our terrace. Prefer something more intimate.
the swiming pool ,spa,and the food you have to walk a long time to reach the room it is very very far from the reception and all the rest and no free wifi
Friendliness of staff.
the hotel prices on drink; dining and room service extortionet. would recommend hotel but dine and drink out
Fabulous architecture and design. Not as lively as I expected.
great scenery and mountain background.The hotel building was great and the golf facilities very good! The red zone was noisy with people singing and using the TV at 5 in the morning.
At special discount price, it was excellent value. Pools, location, breakfast and room staff were all excellent also. It is a lovely place to stay and we will definitely return! We did not get any information at reception when we arrived and had to ask where to get pool towels, breakfast, etc.etc. Also, lacking a shop. Nowhere to buy a book, magazine, tissues, phone credit etc. Not everyone wants to jump in a car and travel into Benidorm when on a quiet weekend break.
Architecture was excellent, Nice room, staff excellent
large rooms, patio with great view and comfort. Golf course process at check-in was cumbersome and non efficient
The golf course and the club house It was about an hour and a half away by foot to the nearest beach and was very quiet to the point of being eerie. Perhaps we went at the wrong time.
god beliggenhed og billigt Morgenmaden var et stort "gedemarked" flere hundrede sultne engelske charterturister i "kamp"
Dejligt familiehotel, roligt med 90 % spanske gæster som opfører sig fantastisk godt. Bedste swimmingpool og underholdning hver aften. Dejligt rent og hyggeligt. Kan absolut anbefales.
Clean, good position for my needs,easy to find, close to entertainment Balcony patio window - I had to remember to duck everytime I walked thr' it
polite and happy staff the cleaniness is 100 percent all over the hotel meals were good and plenty. no
location and nice food
the food was enjoyable especially the breakfasts. it´s position in relation to the shops, beach and bars.
standard of food was not as good as previous times.
after parking my car in parking area---a problem after midnight getting out of parking area and getting in hotel---it was a nightmare
Absolutely nothing. I reported a problem with the TV in my room,I could not hear it.Although I styed at the hotel for 4 nights it was never rectified.My room was very noisy.Although I expected the single room to be small I was not prepared for how small and cramped it was.The food was of poor quality and I was not allowed to purchase a glass of wine with my meal only a bottle.
The staff were so good
Very good value, good food, efficient staff. Great location - minutes from the beach and the nightlife.
Very comfortable hotel with excellent Food and attentative Staff . In a Good location for local märket and the beach. We loved the comfortable furniture in the reading area. I Wash my Hair daily and did not like the 1hour restriction on the Hair drier.
godt lå centralt til Benidorm palce som var vigtigi lang kø til morgenmad, kaffemaskine med lang kø meget ringe
fint og rent. Rolige omgivelser. Hjælpsom personale.meget fint at der var lavet en tallerken med mad til os da vi ankom sent (00.00) Det kunne være fint hvis deres indedørs legerum var åbent om aftenen. Pt er det kun åben mellem 10-14. Men børn leger også efter 14.00 :-)
it wasnt a 4 star hotel very basic
The rooms are very good. Food was acceptable. The bars not up to 4 star quality.The one good quality bar was closed. Internet was out of service for the entire duration of my stay. Entertainment was poor
very good freindly and time
Location, Friendly understanding staff
Came for Benidorm Palace superb location. Reception area not up to 4 star standard needed some decoration/plants looked clinical.
Everything was great except item in next box The room for non exsistant entertainment was far too small for the purpose and only smokers would be able to see anyway, on Christmas day it was so full people were bringing in in tables and chairs from the non smoking area,i am sure that a fire and safety rule was broken with approx, 200 people in an area meant for about 120,only at the last moment was the Piano Bar opened at about 8pm
Room was clean and tidy and we found the included buffet breakfast very good We were only there for one night and didn't come across any bad points
Spacious and clean
i stayed there 14th till 20th nov 10,and was very surprised with everything about the hotel.the room was clean and tidy.fridge in the room and free wi fi.the food was great.location was 5mins walk to bars and beach.ive been to benidorm loads and i will go back to the rialto for sure.my friends stayed just down the road and all they done was moan about there hotel..when i filled in the form at the hotel about my stay i put good on everything,,,i should of put excellant..wayne
the food is excellant,the room basic buteverything you need,lots of tv choice, location for the beach,quiet area. none
the location & staff
We have a car and were impressed by the secure parking that was offered. The food selection was excellent and quality was good No
The hotel was in a good location,the food was excellent and the parking facilites was very good the staff were very helpful and friendly. We thought that the entertainment in the hotel was poor unless you liked line dancing or karoake
most of all,the cleanliness of the room and the hotel in general.The decor was immacculate,not a blemish, the room was smart and modern,flat screen tv and a small fridge.the staff are very friendly,no noise at all from the other guests.A really good comfortable hotel I was on the top floor and there was a constant whiring noise,day and night,coming from above
The room was kept very clean with clean towels as required. The room had an odour when I arrived. I remedied this by opening the window and cleaning the toilet. I don't think that the housekeeping staff use toilet cleaner, as a consequence the toilet smells when it is used, and this leaves an unpleasant odour in the room which is shut in when the windows are closed, which could cause pollution if the there is no toilet cleaner used on a daily basis.
spacious room ,good breakfast and dinner,location
food was good choice, great location,near beach,shops,nightlife.cant fault! aircon too warm? couldnt get it to cool setting.
The staf were helpfully and always had a smile. The food was excellent very varied and the room was spotless clean and comfortable. Excellent alround.
det ligger godt, og dejlig mad og rent og sjov underholdning der var en kun en sur gammel tjener ellers havde de alle smil på
En skøn uge på et dejligt hotel med fin service fra personale både i reception og restaurant. Vi havde bestilt helpension og var ovenud tilfredse med maden morgen middag og aften. Der er virkelig tale om "value for money" på dette glimrende hotel.
Morgenmad ok. god beliggendehed Internet, fitness, bedre åbningstider for morgenmad
Nice surrounding of hotel The staff would not be flexible, we asked for a King bed we did not get this then asked if the twins could be made into this and this we were told was not possible!
Excellent breakfast, large choice of food. Whilst clean, some public areas looked a little tired after the busy summer season
I loved sitting in the large peaceful reception area and piano bar. The reserving of sunbeds from the early hours in the morning even if the owners of the towels didn't turn up until late morning or even after lunch. I think this practice should be stopped by management.
The staff were so friendly and they all could speak english.This was a great advantage to us as we dont speak spanish.Very helpfull on what to do and were to go. Markets and bus numbers to get you to old town.I would go back to this hotel again and tell my friends It was holloween weekend and all the staff made the effford to dress up and decorate the hotel
convenience to facilities Staff in all areas superb. air con intrusive thru night.Rooms should be carpeted for insulation
The room was spacious and clean and comfortable The buffet breakfeast was not good, no clean tables and nobody to help us
Clean, tidy and a wonderful view. Breakfast was a bit of a free for all!
Large breakfast selection and spacious pool & gardens
Clean, lovely pool, friendly staff. No coffee and tea making facilities in the room.
excellant breakfast.. with 'cava & vino blanco' ! luxury hotel, fantastic gardens & pool realy helpful friendly staff. great large rooms & good value for ££.. no negativity !
I cold bring with me my dog
The view was excellent at 15 floor. Food was very tasty and staff friendly, and the comfort and cleaning also good. The noise when maids cleaned.
Not a moan, but an on site gift style shop would be nice.
Excellent food choice, Clean and friendly staff
Went here in January as local ex pat resident ,at less then half what we had paid this time and thought it was good value; but this time we had to pay before we had even seen the room. we had a drink in the poolside bar from plastic glasses..hardly 4star treatgment. the food was not very good ,it was more quantity rather then quiality. the staff were very pleasent . But not of the standard we had in January. very disapointed, would not go back.SORRY This should be in next box.
Nice hotel food fair However drink upgrades expencive could not purchase a bottle of decent wine with meal.All drinks at bar served in plastic glasses not expected in 4 star hotel,Wi fi only hotel I have stayed in that charges 6 euros a day for this service.Lots of noise from hen and stag parties drinking cheap spainish drinks on all inclusive.Paid 840 euros for week had better for less. All listed above sorry.
the staff were really friendly the rooms were spotless and the food was great loved the hotel just didnt like benidorm
The staff and guests were all very friendly and a nice atmosphere. The all inclusive package gave good value in terms of food and drinks. The bedrooms and bathrooms were very spacious, comfortable and well appointed. The hotel was stylish, exceptionally clean and comfortable. Evening meals were a bit hit and miss in terms of choice. Lunches were much better. Although we saw a good show called spirit of the dance and they had a duo on one night for dancing the rest of the entertainment programme was very poor.
The breakfast was very well presented with plenty of variety. The situation within the town was fairly good. The room was very basic with no hairdryer (had to be hired from the front desk as did the remote for the TV!)) and there were absolutely no niceties that one would expect in a 3* hotel. The room was non-smoking but there were ashtrays on the balconies and everyone smoked out there and the smoke drifted into the rooms.
food accomadation comfort
clean hotel sound travels easily through hotel
Only stayed one night so cannot really make any comments Room we stayed in was above front door and was a bit noisy through the night
Breakfasts were excellent also enjoyed the entertainment Noisy neighbours guests on either side of us as the walls are paper thin.
Convenience for shops & bars. Being a jacuzzi fan I was disappointed in the fact that it was in with the swimming pool and not a seperate heated tub.
Food was very good, maid service was good We were given a room that I think was staff quarters. the view from the balcony was non existant
Food was great and staff were freindly
very good hotel
Nice food,helpful staff. Lifts too small and too few!!
Excellent selection of food in restaurant. Leisure facilities very good. Evening entertainment good.
this was not the same hotel. as i stayed in as march its gone down hill quickly. the food every thing cold that was supposed to be hot.and waiters taking food dishes before you finish youre meal.
Staff were very helpful at all times, and there was very easy access to nightlife, shops and bars. Noisy bedrooms and food not hot enough.
the pueblo hotel was an excellant hotel for location to all the entertainment venues,it was very clean and the food was fantastic i would recommend to anyone. nothing
nice pool good food nice area for hotel rooms were not large enough
We thought the food was of a very high standard and plenty to choose from, cooked really well. will be back in april. I would have liked to have stayed in the main part of the hotel rather than in the annex block 2 which has very small rooms. But still very comfortable.
Food was nice. Bar to stay open longer.
The food was excellent and although the location was noisy was central for Benidorm The room! It was disgusting, smelt strongly of mould and and [room 2004 annexe builing] We worked out because it was situated where the sun could not get through as huge trees prevented this. That said if the trees were removed then the room would be overlooking a very busy bar. I dont think the rooms should be used for this reason!
close to all amenities. Bus facilities very handy. Entrance to & from the Garage, Keys were very hit & miss.
Utterly luxurious and very select - just as 5 star hotel should be. The entire experience was delightful with charming staff and a superb location. The views from the bedroom were stunning and the bed blissfully comfortable. The junior suites are well worth the money and we will definitely stay again
Amazing place, beautiful food! No swimming pool
The location of the hotel has a difficult access, especially if there's a festivity going on - like the evening I arrived - and the taxi couldn't get closer than 300 meters from the hotel which is on a hill. Foreign alcoholic drinks (too) limited available and not in line with a 5 star hotel. This hotel deserves 4, maximum.
Very nice view from our room The rooms are very too small for a 5* hôtel
Elegant design. Friendly staff. Excellent location. Gastronomic restaurant. Small room. Small bed for two.
staff very friendly, location good, views lovely.. no not really..
Friendly staff. Very clean throughout. Relaxing. Half board menu very restrictive for a week or more stay (too repetitive). Needs to be extended to give more choice.
Easy reach of the beaches and nightlife. TV more than caters for Uk travellers. Good quality and plentiful breakfast buffet. Too basic in rooms ie no toiletries, small towels etc.
stayed there before no it was ok but not as clean as the first time we stayed there in2002
Pool area and rooms were all kept clean, great value for money as we paid £35 for a 3 night stay. There were 4 adults in the apt on a long weekend stay which was not cramped at all we just made the bug balcony our sitting area No crockery or cutlery although there is a kitchen - think they should either do away with the kitchens to make the rooms even bigger or put some accessories in.
Plenty of living space in the rooms cleaners hogging the lifts on the morning
I think the bedrooms need refurbished.Very clean but getting a bit shabby so should be updated
very good food exellent good entertainment very good spa fantastic
Well laid out,spacious and clean. No negative feedback.
It was very good & I intend to return, the staff were v-good! & v-good value price wise.
Entertainment was good Food could be improved
very friendly staff, always clean, good eveninig and childrens entertainment. lots of variety for meal times, good quality food, not your usual all inclusive rubbish!!! hotel reception staff thought we had paid too little for our rooms and wanted to make an extra charge..
Very nice hotel with friendly staff, close to beach(5 min walk).not recomended for children as swimming pool is vary deep.
Location of Hotel restaurent overlooking the street not below in a dark area, liked the carpethas still not been in rooms to dull noise of other guests walking around, the staff in restaurent very attentive Having to pay for parking, the food was either very salty or very sweet, it was mainly geared to the Spanish tastebuds which are very distorted by all the smoking still happening all over Spain. The noise of the very loud televisions and people talking next door found the pool area very shady not very inviting when being stared at by the non-brits whenever you dared to approach that area.
the staff were very friendly and helpful. We were there celebrating a 50th and they went out of there way to accommodate us. the food was excellent value and as it was quiet it suited the 13 of us who stayed.
Very nice hotel, rooms clean and tidy, could not fault.
The polite staff, cleanliness of our room, excellent value for money, very nice food, very clean and nice beach and water just 5 min.walking from the hotel The gym was small. Also the windows in our room were not soundproof so sometimes at night we could hear noise from outside. But not really a problem as the street in the front is not so busy comparing to other streets in Benidorm
Room decoration, emplacement of the hotel (downtown), reception open 24/24, balcony Good hotel but more for senior wich is demanding to get up before noon if you want your room to be clean
My family and friends enjoyed our stay very much, and the hotel staff were all helpful in helping me celebrate a special birthday, thankyou tro them all!
Very clean and pleasant Aire Con. Unit was very ineffective.The room was far too warm to sleep. That was the only fault
Staff all friendly and efficient, rooms good size and very clean, and very good choice of food. Ideally situated for the Old Town, and only a few minutes walk to the beach.