Friendliness of the staff. Easy to find. Ease of parking. Free drinks in fridge. This is an ideal hotel for a couple of nights, or a business trip, but not ideal for a family holiday. There was no cupboard space in room so small items had to be left in cases. The sun terrace closed too early in the evening (8pm) - it should be possible to block off swimming pool if need be but leave terrace open so guests could enjoy evening air, if they want to, as there are no balconies and you need somewhere to smoke, apart from outside the front door.
The room including the bathroom Access to hotel entrance. Shower head was painful. No facilities were operational. No international TV programmes. Tiny lifts, although proposed for 6 persons.
The room was clean and spacious, as was the ensuite bathroom. There is no bar, there is no restaurant (cafeteria service until 10am for breakfast only). If you want a drink or snack, you have to use vending machines (in a supposed four star hotel!) some of which aren't even plugged in. The cleaners do their room rounds with a supermarket shopping trolley. The pool was freezing cold. There was no iron in the hotel. There was no plug in the bath.
The hotel was very clean the staff extremely helpful and friendly and the room warm and welcoming We felt we were the only people staying at the hotel as it was very quiet. It had a bar but because of lack of clients it was never welcoming. We felt if there was English Channels on the tv in the room the stay would have been more enjoyable
nice clean modern hotel solo male english drunken men!
I like the location as I liked to walk to the beach. The hotel building was different than same tall hotel buildings in Benidorm. The hotel in new so it was clean and pleasant to stay there. The breakfast should be more various.
the rooms were very clean and new No where to get a coffee or a drink, poor seating areas, we arrived about 1pm, 2 people were on reception. We registered but asked to wait an hour before room would be ready. Waited an hour then returned to reception. Only one man on reception then and a large queue. Not good enough for a 4star hotel.
A great modern design. It was clean, quiet and comfortable. The staff were courteous and helpful. Great views and convenient position for onward travel. The air conditioning was impossible for me to operate.
Very quiet, brand new! The breakfast is awful and the decor is that of an office, it is not 4 stars and will not keep them for long!
Excellent location between the two beaches in the old town area. Taxi and buses two minutes walk away. Seafront 5 mins away. Mostly flat and easy walking. Buffet meals fresh plentiful and varied. Bar prices reasonable for this class of hotel. Free Cava at breakfast very enjoyable. Red wine we had in the restaurant good quality. Outside, plenty of Spanish cuisine to be tried and enjoyed. Great mix of Spanish and other Europeans in the hotel and locally. We were lucky with the weather which made the holiday for us. As we went out of season no stag or hen parties about. Surprised at the amount of older people enjoying themselves. Yes we would go again at about the same time of year and recommend this hotel with no hesitation. Emailed asking for a sea view and if they did a meet & greet at Alicante airport, got no reply. As it happened, all the rooms get some views of the coastline.
we have stayed here several times now and have never been dissapointed by this hotel
The rooms were comfortable, parking was on site and the a la carte restaurant was excellent the pools, while no use at the time of year we were there would be tool small
good room,service was prompt and attentive its location is excellent for all that benidorm has to offer
Two double beds fantastic, views from the bar and restaurant brilliant.location is excellent. The cold buffet was very good, plenty of choice but, the choice of hot food was very limited. People do not always want to eat salads and cold meats and cheese.
The hotel, the food, and the facilities were all excellent
Great location - pleasant enough hotel - perfect for a short break
I liked the plesent design of the hotel and I appreciated how clean the hotel was maintened in both the public araes and my room. The bar staff were particular effecient and cheerful. Not being able to take a drink from the bar into the the dinning room, when dining alone.
The sea view and the location. The buffet food. Quite poor in quality.
The views and location. No coffee available during the lunch/dinner.
great scenery and mountain background.The hotel building was great and the golf facilities very good! The red zone was noisy with people singing and using the TV at 5 in the morning.
At special discount price, it was excellent value. Pools, location, breakfast and room staff were all excellent also. It is a lovely place to stay and we will definitely return! We did not get any information at reception when we arrived and had to ask where to get pool towels, breakfast, etc.etc. Also, lacking a shop. Nowhere to buy a book, magazine, tissues, phone credit etc. Not everyone wants to jump in a car and travel into Benidorm when on a quiet weekend break.
The golf course and the club house It was about an hour and a half away by foot to the nearest beach and was very quiet to the point of being eerie. Perhaps we went at the wrong time.
Our room was lovely, the bed huge and very comfortable. Resort was very clean & staff very helpful. Breakfast was very good with a vast range of choices. The pool areas are spotless & beautiful, alot of thought has gone into the planning of these areas. Was dissapointed that there was no hairdryer in the room. Although its a very impressive hotel/resort/village its a young hotel trying to look like an old hacienda, its almost trying too hard. Never felt like we could truly relax there, not any real atmosphere. No privacy on our terrace. Prefer something more intimate.
large rooms, patio with great view and comfort. Golf course process at check-in was cumbersome and non efficient
Friendliness of staff.
the hotel prices on drink; dining and room service extortionet. would recommend hotel but dine and drink out
Fabulous architecture and design. Not as lively as I expected.
Architecture was excellent, Nice room, staff excellent
the swiming pool ,spa,and the food you have to walk a long time to reach the room it is very very far from the reception and all the rest and no free wifi
the location was very good being near to all the parts of benidorm.also it was nice to have a mixture of both spanish and english food
We stayed at the Poseidon Palace, the airco was very good at night and the rooms were cleaned properly every day. You can only sit inside to eat and the food is just average. I would recommend less choice of food but better quality. It would also be nice if you could order fresh orange juice in the morning (have no problem to pay for it).
The room was very clean and cool. The food was terrible.
The room and the food were good.
Clean facilities, helpful staff, good buffet and selection of food. We had a family room with 2 double beds right next to each other that filled the room leaving no space between the 4 of us lined up sleeping. A double and 2 singles would have been more comfortable.
not much choice in the food
Not over impressed with the dinner the first night, . Veg were cold. better second night. Breakfasts good.
the meals were good as was the entertainment the rooms though clean could look more cheerful
did not like this hotel food was awfull people unfriendly no tea or coffee facilitys in room very poor will not be stoping here again
the hotel was very clean the food was of very good standard the staff were very helpfull and friendly
Good location overlooking the beach and sea. Near to all main parts of the town. No
Where the Hotel was situated
Quality of food in the restuarante very poor considering the pricing and fact of waiter service, was expecting a far more varied menu and presentation which was appealing to the eye, as it was the standard was very poor.
i alway's felt relaxed the down hill ski slope
I would reccommend this hotel great location very easy going ,clean ,and pleasant staff
Very smart hotel. Perfectly positioned for the beach and town. Have been going to Benidorm 6 times a year for the last 10 years and probably the best hotel I have stayed at. Very small swimming pool for the size of the hotel but its a minor gripe to be honest.
A superbly located beachside hotel, efficiently run, with clean and comfortable large rooms. No faults.
Closeness to front. Off road parking, evening meal was excellent. They served the evening meal to us which was 4 courses and very good quality, also well presented. Staff were excellent - very jovial and helpful. Breakfast buffet was a bit meagre. The eggs were overcooked. But there was a good choice of meats and cheese, also pastries, croissants etc.
pool but wasnt child freindly the other quests were not child tolerent we felt that they had to be quiet all the time plus no entertainment for them
It´s amazing view to the sea dirctly , breakfast is good also, staff is good , you will found a very good resturates around the hotel like (Mason) and (Ulai) Barking car availble but in charge so i found free barking near of the hotel, room furnture not as 4 stars hotel but it´s ok.
Clean, lovely pool, friendly staff. No coffee and tea making facilities in the room.
excellant breakfast.. with 'cava & vino blanco' ! luxury hotel, fantastic gardens & pool realy helpful friendly staff. great large rooms & good value for ££.. no negativity !
Clean, tidy and a wonderful view. Breakfast was a bit of a free for all!
The staff were so friendly and they all could speak english.This was a great advantage to us as we dont speak spanish.Very helpfull on what to do and were to go. Markets and bus numbers to get you to old town.I would go back to this hotel again and tell my friends It was holloween weekend and all the staff made the effford to dress up and decorate the hotel
convenience to facilities Staff in all areas superb. air con intrusive thru night.Rooms should be carpeted for insulation
The room was spacious and clean and comfortable The buffet breakfeast was not good, no clean tables and nobody to help us
Excellent breakfast, large choice of food. Whilst clean, some public areas looked a little tired after the busy summer season
I loved sitting in the large peaceful reception area and piano bar. The reserving of sunbeds from the early hours in the morning even if the owners of the towels didn't turn up until late morning or even after lunch. I think this practice should be stopped by management.
Nice surrounding of hotel The staff would not be flexible, we asked for a King bed we did not get this then asked if the twins could be made into this and this we were told was not possible!
Large breakfast selection and spacious pool & gardens
The sweet selection at dinner, hotel reception helped with room 1604 allocation , great view ,and no noise . This is not not not a 4 star hotel , just bordering on a 3 star.this hotel and rooms are in need of a major facelift , typical kiss me quick , shell suit hotel , ok if on a budget with kids , poor entertainment , will not go back !!! although on way back to valenciacalled into a sister hotel the 3 star denia port hotel , what a difference !!! brill facilities and quality , so may book to stay there in the future.
The staff were all very pleasant and helpful We did not feel the food was of 4 star standard
Great food Rooms were of a very poor standard for a 4*. Wood chip walls and a £20 tv set are not indicative of a 4*.
Position of hotel Entertainment
Food, Reasonable entertainment Soundproofing left a lot to be desired. Getting a lift at meal times was difficult
Non-smoking public areas and restaurant. So much healthier than most establishments in Spain. I would have liked wifi Internet access so I could do some work while I was in Benidorm.
the view, location to shop's and beach. more choice in food range,
Family hotel,ideally situated. very relaxing. pleasant and helpful staff.close to all facilities yet very quiet. Bedroom was looking tired.
Hotel location,good staff ,food was above average,nice atmosphere Slightly disappointed there was no minibar in the room,DID not like being charged 9 euros per day to park in the car park
very nice gardens indeed, stylish theme but luckily not overly "asian". typical international layout for this class of resort. popular hotel with the wealthier spanish. helpful staff. comfortable room layouts. nice pools. not much, maybe the choice of snacks from the bar is a bit limited for the demanding hungry guest. plastic goblets around the pool is fine for safety, but I would have preferred glass at the poolbar itself.
I liked the grounds, gardens and pools and the fact it was not overely crowded. The staff had warm and loving personalities. They were filming a movie but hardely notice any difference in the service. I loved the massage and the staff was incredible! :>) I can not think of anything I did not like. The first night we were tucked in a corner with out much of a veiw but the staff moved us with out to many questions. we were moved to a room that had a nicer view of the pools and gardens. I felt bad asking to being moved, but the staff seemed to understand.
The friendliness of staff. The layout of the hotel, the pools were fantastic, the comfort - it felt like home on a grander scale.
A real paradise on the Costa Del Sol Spa not flexible on treatments offered, strange in times of recession.
Staff were absouletely wonderfull. The pools out side were amazing and very attractive. At this hotel you should have a better Lounge/ Bar with variety of drinks. in black was disaster, it should not be categorized as gastronomy !! they run out of wine ! they have only two bottels of wine!! Resturants in general were below expectation. at check out we were over charged and we have to tell the receptionist to rectify the mistake. check out process was not efficient neither accurate !!!!
The magnificent gardens and excellent staff. Cuisine was not up to level of hotel------Poor in fact .Eg Stale crisps and poor bread with too much mayonnaise delivered to our room , Breakfast greasy -----We could go on .
Very nice hotel, friendly people, great spa. I was very quiet first week of Novemeber but weather was still very nice..
The atmosphere. The price of the drinks.
the quality of the building was good.swimming pool area was outstanding-very classy.Bedrooms stylish with good size and facilities.Felt the staff in general were helpful and happy. I felt the food and beverages department needs to up a level.Breakfast was good but at 25 euros too expensive.Bar meal late at night was poor,the asia restaurant meal was ok but felt it just lacked a little class the sweet was a frozen bannana wrap which was bland.Poolside restaurant - ifelt the food was bland more so the sauces.Another big issue was the correct utilisation of public areas
Location 60s decor needs renovation rooms not as in the pictures
We found the staff excellent, ideal location to walk to beach, very clean. Hotel very dated and pool very cold, payed €18 for mini fridge did not use anything out of it and did not get my money back? Cleaning staff very noisy in the mornings, we could hear conversations next door...
The staff & food were good. Location was good. The Hotel is in need for refurbishment, the rooms are getting shabby. The Hotel is rated 4* it is more like a 3*. The walls in the rooms are verry thin you can hear everything going on either side & outside in the lobby.
the staff,especially on the reception wasn´t professionnel and even rude, the food is bad for a 4 star hotel, we don´t recommend this hotel at all
Nice variety of meals, pleasantly decorated, lack of internet access during the night, staff seemed a bit grumpy at times.
The staff in the restaurant, bar and the cleaners were extremely friendly Not possible to even get a cup of tea or coffee after the bar shuts. Night reception staff most unhelpful.
Everything except the staff.
The hotel rooms were fine It should not be rated 4 star as the facilities and terrace area are not a very good standard and the view from our bedroom was depressing
The dancing - but understand that was by vertue of Thompsons using hotel for holidays
The view was excellent at 15 floor. Food was very tasty and staff friendly, and the comfort and cleaning also good. The noise when maids cleaned.
the staff were really friendly the rooms were spotless and the food was great loved the hotel just didnt like benidorm
Went here in January as local ex pat resident ,at less then half what we had paid this time and thought it was good value; but this time we had to pay before we had even seen the room. we had a drink in the poolside bar from plastic glasses..hardly 4star treatgment. the food was not very good ,it was more quantity rather then quiality. the staff were very pleasent . But not of the standard we had in January. very disapointed, would not go back.SORRY This should be in next box.
The staff and guests were all very friendly and a nice atmosphere. The all inclusive package gave good value in terms of food and drinks. The bedrooms and bathrooms were very spacious, comfortable and well appointed. The hotel was stylish, exceptionally clean and comfortable. Evening meals were a bit hit and miss in terms of choice. Lunches were much better. Although we saw a good show called spirit of the dance and they had a duo on one night for dancing the rest of the entertainment programme was very poor.
Excellent food choice, Clean and friendly staff
Not a moan, but an on site gift style shop would be nice.
I cold bring with me my dog
Nice hotel food fair However drink upgrades expencive could not purchase a bottle of decent wine with meal.All drinks at bar served in plastic glasses not expected in 4 star hotel,Wi fi only hotel I have stayed in that charges 6 euros a day for this service.Lots of noise from hen and stag parties drinking cheap spainish drinks on all inclusive.Paid 840 euros for week had better for less. All listed above sorry.
fint og rent. Rolige omgivelser. Hjælpsom personale.meget fint at der var lavet en tallerken med mad til os da vi ankom sent (00.00) Det kunne være fint hvis deres indedørs legerum var åbent om aftenen. Pt er det kun åben mellem 10-14. Men børn leger også efter 14.00 :-)
godt lå centralt til Benidorm palce som var vigtigi lang kø til morgenmad, kaffemaskine med lang kø meget ringe
Hotellet er en smule tilbagetrukket fra kystvejen - det er en stor fordel for trafikstøj. 4 elevatorer som er godt i spidsbelastninger især ved spisetider med trafik fra og til restauranten. Udlejning af badehåndklæder til strandbrug, så man ikke behøver at medbringe sådanne, fordi de fylder og vejer i kufferten. God og billig bar på hotellet. Hotellets personale taler for dårlig engelsk.
Utterly luxurious and very select - just as 5 star hotel should be. The entire experience was delightful with charming staff and a superb location. The views from the bedroom were stunning and the bed blissfully comfortable. The junior suites are well worth the money and we will definitely stay again
Amazing place, beautiful food! No swimming pool
The location of the hotel has a difficult access, especially if there's a festivity going on - like the evening I arrived - and the taxi couldn't get closer than 300 meters from the hotel which is on a hill. Foreign alcoholic drinks (too) limited available and not in line with a 5 star hotel. This hotel deserves 4, maximum.
Friendly staff. Very clean throughout. Relaxing. Half board menu very restrictive for a week or more stay (too repetitive). Needs to be extended to give more choice.
staff very friendly, location good, views lovely.. no not really..
Very nice view from our room The rooms are very too small for a 5* hôtel
Elegant design. Friendly staff. Excellent location. Gastronomic restaurant. Small room. Small bed for two.
the pool,easy access to the beach,friendly staff. the hotel looked old,not enough pillows,no air con without remolt control,fridge not working,would not go there again.
on a hill not informed on booking
Being at a top of a hill
Super value for money and all aspects of Hotel (Food, Drink, Facilities) were very good. Hotel Management genuinely seemed to care and we enjpyed our stay so much we booked an extra night. No
very friendly and clean. hotel is up a short but steep hill. Also rooms have no balconies which didnt bother us, but some holidaymakers like to sit out. Plenty of things going on great pool and kids facilities would definitely stay again. food usual buffet style something for everyone
It was a nice hotel. Friendly staff No
Everything, especially being able to use other hotels in same group, & free transport to get there! Excellent value for money Nothing
swimming pool was not open
Food buffet, pools, location gym.... useless....no treadmills, no bikes.....I strongly recommend to skip it or improve it but under current conditions not worthwile to mention it in the internet....
great staff,excellant food choice good facilities smoking in the bar area
good facilities and good quality meals
staff very good ,stayed 3 nights, reception gave me a room which i asked for at the desk, i asked for an extra pillow from the maid, she gave me two,as i was on my own i thought that was good, i was up early for breakfast each morning and went for breakfast before it got busy, the chocie of food was very good ,but the cooked food was luke warm , they go to the trouble to cook hot food, and dont know how to keep it that way
Everything was fine, very good location, good hotel, polite and kind staff!!!!
Nice rooms offering all the comport you need Entertaintment during evening/night; very loud live music until plus minus 24.00 hours and the whole night thrue from the bar(s)
its have only may be 3 stars
Location, comfort cleanliness all good reception staf, f especially oriental looking lady, very unwelcoming very off hand in attitude not a good first impression of the hotel, still the same whem we left.
Room, Pool, overview of hotel excellent breakfast was cold and poor, not much variety
location was great
hotel staff very helpful the bathroom was old and grubby,there was a big piece of coveing missing which left rubble exposed,there was black mildew over the ceiling, the toilet seat was broken,there was a floor tile loose in the main room.not what i would expect from a four star hotel,
Entertainment was good Food could be improved
stayed there before no it was ok but not as clean as the first time we stayed there in2002
I think the bedrooms need refurbished.Very clean but getting a bit shabby so should be updated
Pool area and rooms were all kept clean, great value for money as we paid £35 for a 3 night stay. There were 4 adults in the apt on a long weekend stay which was not cramped at all we just made the bug balcony our sitting area No crockery or cutlery although there is a kitchen - think they should either do away with the kitchens to make the rooms even bigger or put some accessories in.
very good food exellent good entertainment very good spa fantastic
It was very good & I intend to return, the staff were v-good! & v-good value price wise.
Plenty of living space in the rooms cleaners hogging the lifts on the morning
Well laid out,spacious and clean. No negative feedback.
very friendly staff, always clean, good eveninig and childrens entertainment. lots of variety for meal times, good quality food, not your usual all inclusive rubbish!!! hotel reception staff thought we had paid too little for our rooms and wanted to make an extra charge..
Easy reach of the beaches and nightlife. TV more than caters for Uk travellers. Good quality and plentiful breakfast buffet. Too basic in rooms ie no toiletries, small towels etc.
Excellent selection of food in restaurant. Leisure facilities very good. Evening entertainment good.
We thought the food was of a very high standard and plenty to choose from, cooked really well. will be back in april. I would have liked to have stayed in the main part of the hotel rather than in the annex block 2 which has very small rooms. But still very comfortable.
close to all amenities. Bus facilities very handy. Entrance to & from the Garage, Keys were very hit & miss.
the pueblo hotel was an excellant hotel for location to all the entertainment venues,it was very clean and the food was fantastic i would recommend to anyone. nothing
The food was excellent and although the location was noisy was central for Benidorm The room! It was disgusting, smelt strongly of mould and and [room 2004 annexe builing] We worked out because it was situated where the sun could not get through as huge trees prevented this. That said if the trees were removed then the room would be overlooking a very busy bar. I dont think the rooms should be used for this reason!
nice pool good food nice area for hotel rooms were not large enough
Food was nice. Bar to stay open longer.
Staff were very helpful at all times, and there was very easy access to nightlife, shops and bars. Noisy bedrooms and food not hot enough.
this was not the same hotel. as i stayed in as march its gone down hill quickly. the food every thing cold that was supposed to be hot.and waiters taking food dishes before you finish youre meal.
god buffet morgen og aften. gode værelser. ingen larm om natten.
praktisk parkering lige uden for hotellet. maden er rigtig god med et rigeligt udvalg. gode værelser med altan.
Et godt værelse med terrasse og udsigt. Dejlig mad. Nej
Kedelig buffet både morgen og aften!
Godt hotel til prisen. Fine værelser med stor terasse. Rengørring hver dag. Stor buffet 3 gange daglig. Ca. 8 min. til stranden (248 trin ned af sten trapper). Ca.15 min. til stranden (uden trapper). Sol ved poolen det meste af dagen. Bygningen på siden af hotellet, der hvor der var børnepasning, burde renoveres eller måske rives ned. Så ville man fra pool området få en fantastisk udsigt. Livrederen ved poolen burde have en afløser, han sad ved poolen 11 timer hver dag.