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Dining room staff excellent all staff very helpful Telephoned to change from one room to two. This had not happened on checking in. However we were accommodated a room each and next to each other which was great
Excellent service Nothing
very helpful staff nothing outstanding stood out but it was a very pleasant stay with no problems. too much chlorine in the pool and jacuzzi
Late check out at 12.00, which means you can have a lovely lie in Unfortunately the temperature was minus 4 degrees and the hotel is not built for cold weather. The rooms were just at a reasonable temperature for someone that doesn't feel the cold too much. The restaurant and lounge area were very cold and whilst the food was excellent, we left as soon as we had finished eating as it was uncomfortable to sit and enjoy.
Easy walk to NIA. Staff always polite & friendly. Nothing
Luxury and modern styling, lovely lobby, restaurant and classy bar, clean and felt quality, professional and smart staff The drunk young italian thug at the bar....... The lack of free satellite tv channels...... Plus the parking that had to be in the NCP around the corner was closed at 11pm when I got back to the hotel!
Good staff Want to charge you for water bottles in room No batteries in remote control Cheap toilet paper For the price you pay you would think the hotel would get all these little points right!
Well appointed and central location However you look at it £170 can get you overnight anywhere
helpful porters at the entrance and the pool.
Wonderful Room Wonderful View Wonderful Spa!
Excellent facilities Comfortable bed overal good We presumed breakfast and car parking was included in the price as it was the previouse year and cheaper then.
Richard who greated us and checked us out was outstanding. slight damp issue in top corner of bedroom.(not bothered for one night)Bathroom need modernising.
The location is excellent, right at the heart of prime shopping outlets and 30 meters from all transport. The room was spotless, spacious and very comfortable.
Traditional comfort with up to date facilities, warm welcoming staff and very good food.
I have stayed at this hotel before and all was as before. The room was clean, the bed comfortable. It was of concern to me that the receptionist did not appear to have my booking - it turned out my name had been spelt wrongly. I had asked for non feather pillows due to an allergy. There was a feather pillow in my room, I had to ask for this to be removed and replaced. There were problems with turning on the water for a bath through a shower mixer.
The hotel is nice for business trip.
Beautiful hotel, felt right at home. The bed was comfy and the decorating was extroardinary! Nothing!
Convenience Old and foul smelling
Nice,clean and comfortable Not that easy to get to in a car.
I stayed there several times and always been very happy, however on this occassion I was very dissapointed in the room wasnt what I expected or value for money.
The hotel was very nice and it is in an excellent location for all the shops. The room was very hot, there was air conditioning but it was very noisy.
Udmærket hotel ligger helt centralt tæt ved banegården.
Det havde en central beliggenhed. På værelset kunne men ikke bruge føntørrer, man kunne ikke lukke vinduet, Der var en rigtig grim lugt. det var ikke et dejligt værelse. Restaurenten var ubehagelig vatm og der var alt for få borde til morgenkommaden folk stod inkø langt ud på gangen og ventede på at komme ind.
Beliggenheden er det meste værd. Noget "støvet" (som mange andre i denne kæde). Internetadgang på værelserne mangler.
Meget imødekommende og hjælpsomt personale og god service.
Meget billigt og lige i shopping centrum. Ok hotel for pengene. men det kunne godt trænge til en renovering. Især badeværelset.
Great, location, good food, and comfortable quiet room!
Large comfortable rooms, well heated and great bed
The location, comfort and cleanliness of the hotel.
Excellent location, high standard of room, comfortable bed, excellent en suite with bath and shower. Breakfast was not very hot and we had to wait until we had nearly finished before coffee was served, but the choice was good. The plates should have been warmed.
Staff really friendly without fail.
very close to town centre
Staff very helpful, nice location. Room was in need of decorative updating, bathroom was scruffy and tired, heater did not work well
the breakfast was fantastic.
Breakfast Room was cold. Staff unable to get fixed so put up with it rather than repack and move.
The breakfast was excellent Excessive car charges £24 sterling for one night was excessive, I presume rooms are going to be updated ...
Close to Birmingham New Street rail station
This is the second time here and we had another wonderful time! We especially love the position as its very close to the canal network and various bars and restaurants - plus very near to the City Centre. Lovely atmosphere too as, although its an incredibly comfortable hotel it also has a 'warm and inviting' feel. Your staff are 'second to none' - well done! Hope this assists - thanks.
The service in the bar was appalling and the hotel is starting to look shabby and neglected.
The room was comfortable. The check-in experience was very amateur for a hotel of your calibre. Also I found that the carpet in the room was quite stained.
Stylish decor the very poor service!!! both reception and in the restaurant!!!
The availability of an iron and ironing board in my room. When I went down to breakfast I was seated and then ignored for about 25 minutes. I had to ask one of the staff if I could order as I had a tight schedule.
massage chairs in the spa were a big plus
room was lovely Checking out was long winded as only one receptionist on, we were checking out at 07.15am (not a busy time!) to be at an appt for 07.30 but receptionist was back & forward as couldn't find a receipt for customer in front of us and never once asked for someone to serve,so we were late for our appt by few minutes....poor
The comfort of the rooms and big bathrooms along with the atmosphere in the bar/restaurant area. gorgeous breakfasts with very good attention to detail with what was on offer. The shower was a bit low in both pressure and height and the room a bit cool.
Our beds were not done and bed linen not changed.
Well located and clean. Good facilities. No view from room
Clean and tidy Charge for wifi
Excellent central location, near both train station and high street, as well as icc. Hotel spotlessly clean. Room well furnished - tea / coffee, hairdryer etc. Very comfortable bed Could be somewhat noisy at times - could hear every noise in the corridor. Breakfast pricey & not included in price.
the central location, the value for money and the clean modern environment of the hotel the bar/restaurant was very crowded and noisy - but it is a city centre hotel! no shaver point in the bathroom or room.
Central location. Room too small, air vents in the wall meants draughts over the bed! Bed seemed a very small double!
Extremely comfortable, very clean, everything I required for my stay. very good value for money. I would certainly recommend the the hotel and I will use the chain again.
The friendliness and courtesy of staff. Nothing was too much bother! None!
The staff were very friendly, the hotel was central, room, bathroom very clean. Overall a nice experience
Excellent staff, good breakfast Small room -a bit gloomy
Only stayed 1 night whilst attending a ball at the icc but found hotel comfortable breakfast excellent. Car parking
Staff very friendly Only 1 bath towel and hand towel for 2 people,the headboard was sticky minor things really and we didnt complain
Good location, good cleaness Poor booking process
the location of the hotel.comfortable bed. The room is very small and cramped.
No Hotel Literature. Not enough Coffee,tea, Milk.
friendly staff and a good evening meal Room size was very small
Convenient to Broad Street. Good breakfast (extra cost though). Parking.
Welcome and hotel quality Cab firm supplied by the hotel charged an excessive fare for a short journye, namely £29 for a journey to Wythell
Spaciousness, ultra cleanliness, central to city. Very helpful reception lady.This was a 61st birthday for my Wife and we chose initially it for it's location to the Hippodrome theatre, where we had booked for a show.But it was a very wise choice as the rooms were excellant and we enjoyed immensley the space and cleanliness.Very important to a woman...! There was some noise from the street during the night, we would have liked to try a room facing the inner courtyard next time
As ever, first class accommodation
The room was clean, tidy and modern. Just like a four star hotel There is no car park but there are parking meters outside and the parking is free on a Sunday
Privacy No staff available at reception or anywhere else
Brilliant location, and just so easy to come and go freely and without hassle. Very comfy and well- appointed had slight trouble working the washing machine- should probably have looked for the instructions!
Very comfortable, clean, new and modern
the comfort of the room /where hotel sits /quietly next to all amenitys and like a tardis ,outside any other building inside very comfy french windows the ease of which a child could slip out, our child is 6 and very much into it all, that is if children where allowed? and being close to the ground, floor parionod of revellers wanting if they ever did of climbing up, saying all that if the rooms had air con then all windows could bshut when warm
i was travelling with my mum and it was great to be staying iwith her whilst we had separate rooms. the tvs in the bedrooms were not tuned in and my mum found this very frustrating as she likes to watch TV when she cant sleep
The apartment was clean and well maintained, except for the radiator in the lounge area did not work as there was no power cable between it and the socket. The apartment was spacious and well appointed with fixtures and fittings. The radiator in the lounge area did not work - there was no power cable between it and the socket. The location was good for the 'Mailbox' complex, but was not really city centre location.
Excellent value for money, quality accomodation The entire facility wasn't fully operational
Beliggenheden var fremragende. Hotellet ligger bogstaveligt talt et stenkast fra banegården. Personalet var venligt, hjælpsomt og gav gode råd angående restauranter i området. Værelset var småt, men fint - især til prisen. Gulvtæppet på værelset var lige lovligt slidt og havde pletter. Det gav et dårligt førstehåndsindtryk af værelset. Morgenmaden var bestemt ikke imponerende. Lidt for meget mikroovnsmad og lidt for få friske råvarer. Personalet i morgenmadsrestauranten var desuden sløvt og uhøfligt, når vi bad om opfyldning af fadene i buffeten.
Beliggenhed, tæt ved "alt" Lidt koldt i restaurenten.Håndbruser fungerede ikke godt
hotellet lå meget centralt,, hotellet var udmærket til den pris vi havde givet, den blev kun brugt til overnatning,de øvrige faciliteter blev ikke brugt