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Check in/out was very efficient The lifts!! Have a mind if there own but when your in the 14th floor you have no choice but the use them it can take you up & down a few times before getting the floor you require Oh & breakfast is chaos not enough tables to cater for guests
location was easy to find wifi was only in the lobby and I had to pay to use their parking deck
The hotel was in a great location as we were visiting Birmingham for the Christmas markets and shopping at the Bullring. Nothing at all.
The view, bed and the shower Chaotic buffet breakfast.
Very accomodating staff Dusty and the food was the same every day!
Wonderful Room Wonderful View Wonderful Spa!
Good staff Want to charge you for water bottles in room No batteries in remote control Cheap toilet paper For the price you pay you would think the hotel would get all these little points right!
Excellent service Nothing
Late check out at 12.00, which means you can have a lovely lie in Unfortunately the temperature was minus 4 degrees and the hotel is not built for cold weather. The rooms were just at a reasonable temperature for someone that doesn't feel the cold too much. The restaurant and lounge area were very cold and whilst the food was excellent, we left as soon as we had finished eating as it was uncomfortable to sit and enjoy.
Dining room staff excellent all staff very helpful Telephoned to change from one room to two. This had not happened on checking in. However we were accommodated a room each and next to each other which was great
very helpful staff nothing outstanding stood out but it was a very pleasant stay with no problems. too much chlorine in the pool and jacuzzi
helpful porters at the entrance and the pool.
Luxury and modern styling, lovely lobby, restaurant and classy bar, clean and felt quality, professional and smart staff The drunk young italian thug at the bar....... The lack of free satellite tv channels...... Plus the parking that had to be in the NCP around the corner was closed at 11pm when I got back to the hotel!
Well appointed and central location However you look at it £170 can get you overnight anywhere
Easy walk to NIA. Staff always polite & friendly. Nothing
Excellent facilities Comfortable bed overal good We presumed breakfast and car parking was included in the price as it was the previouse year and cheaper then.
Der burde være mere end 1 stol på et dobbeltværelse
Kvaliteten af hotellet var rigtig god i forhold til prisen og beliggenheden var super i forhold til det jeg skulle i Birmingham Når man booker 9 værelser ville det være rart hvis det blev formidlet til hotellet som en gruppe og ikke 9 separate værelse. Det gav en del problemer ved check-in og betaling.
Syntes at hotellet har en god beliggenhed og deres morgenbuffet er super. evt. renovering af badeværelse
Beliggenhed i forhold til NIA (Yonex All England) og atmosfære på hotel Nej
Beliggenheden var helt i top. Kunne godt bruge et pengeskab på værelset. Og gerne et forstørrende spejl på badeværelset til at lægge make-up.
The room was very clean and very well equipped. The location of the Hotel was also very central and convenient for the city centre.
Very quiet room, very comfortable bed & seating. Tea & coffee facilities well stocked. Check-in was very poor, slow - with a queue from desk to entrance. Staff approach seemed rather too casual. Bedroom was quite clean but had to remove some litter from floor.
The room was tastefully decorated and the location was awesome
the easyness it was to get to the NIA and broad street. it was quite hot in the room and found it difficult to turn the heating down.
huge window was a nice touch no bath
everything!was a great stay
Nice spacious rooms,excelent location,check staff were friendly and efficient. Breakfast was cold,poor choice and very expensive,the staff at breakfast were either hungover or on mogodam,go weatherspoons.
location charging additional for breakfast. small rations for in room coffe making.
Didn't stay at Mint Hotel - stayed at City Inn, birmingham Bed really uncomfortable
Excellent hotel, with everything you need near by. The pubs clubs and restaurants were only 3 min walk away. A superb hotel to stay in.
Great location with parking.Breakfast very good.Staff very attentive. Both lifts were out of order.
The staff - friendly, helpful and very gard working. Personally would not classify it as a 4 star hotel - even at the "Bonus" price of £140 it was overpriced. Then to add insult to inhury theres a £13 Car Park fee on top - should be ashamed of yourselves.
Hotel was lovely, comfortable & spacious. Wouldn'tthink twice about staying here again. Room that I was given was not what was advertised or on confirmation, never the less it was very comfortable and served its purpose.
I thought the food was good in the restaurant I booked into the room at 11am but when retruning to the hotel at 6pm was told my room had been taken. An alternative was provided within an hour. However the TV didnt work in the room.
The size of the room and comfortable bed. We only stayed one night!
very convienant and nice atmosphere
I would like an invoice to cover ALL of the room costs as I invited a few guests from other companies and I did not get all of the copies back.
It was close to the things we wanted to see and do. It was also very comfortable.
clean and good service
Location Service at the front desk was at times very slow.
everything about it was very good. room, reception, food ,staff excellent.enjoyable stay. none
The staff were excellent , especially the waitress at breakfast who was on her own and the breakfast room was full! We did have to wait longer than we wanted for our breakfast but she was so attentive and apologetic
Location and cost
friendly clean comfortable noise outside from residential area
good location, friendly staff, good price
The staff were extremely attentive and helpful for the whole duration of my stay. The location was also very central, with easy access to shops and restaurants. The room was fairly dated and needed refreshing. The shower made a loud squeak whilst using it.
Was centraly located to bars & shops The price of the 3 rooms we booked were very expensive compared to the rates on offer on all inroom advertising, on checkin the girl on the desk comented that the rooms were expensive.
Ideal location for city,easy to get to with ample parking facilities. Room very spacious & clean Bed was a bit hard but that is personal choice
Very friendly and helpful staff, free car park and good breakfast. n/a
Only stayed 1 night whilst attending a ball at the icc but found hotel comfortable breakfast excellent. Car parking
Convenient to Broad Street. Good breakfast (extra cost though). Parking.
Welcome and hotel quality Cab firm supplied by the hotel charged an excessive fare for a short journye, namely £29 for a journey to Wythell
The staff were very friendly, the hotel was central, room, bathroom very clean. Overall a nice experience
No Hotel Literature. Not enough Coffee,tea, Milk.
the location of the hotel.comfortable bed. The room is very small and cramped.
Staff very friendly Only 1 bath towel and hand towel for 2 people,the headboard was sticky minor things really and we didnt complain
Excellent staff, good breakfast Small room -a bit gloomy
friendly staff and a good evening meal Room size was very small
Good location, good cleaness Poor booking process