Meget billigt og lige i shopping centrum. Ok hotel for pengene. men det kunne godt trænge til en renovering. Især badeværelset.
Det havde en central beliggenhed. På værelset kunne men ikke bruge føntørrer, man kunne ikke lukke vinduet, Der var en rigtig grim lugt. det var ikke et dejligt værelse. Restaurenten var ubehagelig vatm og der var alt for få borde til morgenkommaden folk stod inkø langt ud på gangen og ventede på at komme ind.
Meget imødekommende og hjælpsomt personale og god service.
Beliggenheden er det meste værd. Noget "støvet" (som mange andre i denne kæde). Internetadgang på værelserne mangler.
Udmærket hotel ligger helt centralt tæt ved banegården.
location was easy to find wifi was only in the lobby and I had to pay to use their parking deck
Very accomodating staff Dusty and the food was the same every day!
The view, bed and the shower Chaotic buffet breakfast.
Check in/out was very efficient The lifts!! Have a mind if there own but when your in the 14th floor you have no choice but the use them it can take you up & down a few times before getting the floor you require Oh & breakfast is chaos not enough tables to cater for guests
The hotel was in a great location as we were visiting Birmingham for the Christmas markets and shopping at the Bullring. Nothing at all.
very close to town centre
The breakfast was excellent Excessive car charges £24 sterling for one night was excessive, I presume rooms are going to be updated ...
Staff really friendly without fail.
Breakfast Room was cold. Staff unable to get fixed so put up with it rather than repack and move.
The location, comfort and cleanliness of the hotel.
Excellent location, high standard of room, comfortable bed, excellent en suite with bath and shower. Breakfast was not very hot and we had to wait until we had nearly finished before coffee was served, but the choice was good. The plates should have been warmed.
Large comfortable rooms, well heated and great bed
Staff very helpful, nice location. Room was in need of decorative updating, bathroom was scruffy and tired, heater did not work well
the breakfast was fantastic.
Great, location, good food, and comfortable quiet room!
Good staff Want to charge you for water bottles in room No batteries in remote control Cheap toilet paper For the price you pay you would think the hotel would get all these little points right!
Luxury and modern styling, lovely lobby, restaurant and classy bar, clean and felt quality, professional and smart staff The drunk young italian thug at the bar....... The lack of free satellite tv channels...... Plus the parking that had to be in the NCP around the corner was closed at 11pm when I got back to the hotel!
Well appointed and central location However you look at it £170 can get you overnight anywhere
Late check out at 12.00, which means you can have a lovely lie in Unfortunately the temperature was minus 4 degrees and the hotel is not built for cold weather. The rooms were just at a reasonable temperature for someone that doesn't feel the cold too much. The restaurant and lounge area were very cold and whilst the food was excellent, we left as soon as we had finished eating as it was uncomfortable to sit and enjoy.
Easy walk to NIA. Staff always polite & friendly. Nothing
Excellent service Nothing
very helpful staff nothing outstanding stood out but it was a very pleasant stay with no problems. too much chlorine in the pool and jacuzzi
Dining room staff excellent all staff very helpful Telephoned to change from one room to two. This had not happened on checking in. However we were accommodated a room each and next to each other which was great
Wonderful Room Wonderful View Wonderful Spa!
helpful porters at the entrance and the pool.
Excellent facilities Comfortable bed overal good We presumed breakfast and car parking was included in the price as it was the previouse year and cheaper then.
This is the second time here and we had another wonderful time! We especially love the position as its very close to the canal network and various bars and restaurants - plus very near to the City Centre. Lovely atmosphere too as, although its an incredibly comfortable hotel it also has a 'warm and inviting' feel. Your staff are 'second to none' - well done! Hope this assists - thanks.
room was lovely Checking out was long winded as only one receptionist on, we were checking out at 07.15am (not a busy time!) to be at an appt for 07.30 but receptionist was back & forward as couldn't find a receipt for customer in front of us and never once asked for someone to serve,so we were late for our appt by few minutes....poor
Close to Birmingham New Street rail station
The room was comfortable. The check-in experience was very amateur for a hotel of your calibre. Also I found that the carpet in the room was quite stained.
The service in the bar was appalling and the hotel is starting to look shabby and neglected.
massage chairs in the spa were a big plus
The availability of an iron and ironing board in my room. When I went down to breakfast I was seated and then ignored for about 25 minutes. I had to ask one of the staff if I could order as I had a tight schedule.
The comfort of the rooms and big bathrooms along with the atmosphere in the bar/restaurant area. gorgeous breakfasts with very good attention to detail with what was on offer. The shower was a bit low in both pressure and height and the room a bit cool.
Stylish decor the very poor service!!! both reception and in the restaurant!!!
Beliggenhed i forhold til NIA (Yonex All England) og atmosfære på hotel Nej
Kvaliteten af hotellet var rigtig god i forhold til prisen og beliggenheden var super i forhold til det jeg skulle i Birmingham Når man booker 9 værelser ville det være rart hvis det blev formidlet til hotellet som en gruppe og ikke 9 separate værelse. Det gav en del problemer ved check-in og betaling.
Syntes at hotellet har en god beliggenhed og deres morgenbuffet er super. evt. renovering af badeværelse
Der burde være mere end 1 stol på et dobbeltværelse
Beliggenheden var helt i top. Kunne godt bruge et pengeskab på værelset. Og gerne et forstørrende spejl på badeværelset til at lægge make-up.
The room was very clean and very well equipped. The location of the Hotel was also very central and convenient for the city centre.
The room was tastefully decorated and the location was awesome
location charging additional for breakfast. small rations for in room coffe making.
huge window was a nice touch no bath
Excellent hotel, with everything you need near by. The pubs clubs and restaurants were only 3 min walk away. A superb hotel to stay in.
the easyness it was to get to the NIA and broad street. it was quite hot in the room and found it difficult to turn the heating down.
Nice spacious rooms,excelent location,check staff were friendly and efficient. Breakfast was cold,poor choice and very expensive,the staff at breakfast were either hungover or on mogodam,go weatherspoons.
Very quiet room, very comfortable bed & seating. Tea & coffee facilities well stocked. Check-in was very poor, slow - with a queue from desk to entrance. Staff approach seemed rather too casual. Bedroom was quite clean but had to remove some litter from floor.
everything!was a great stay
Didn't stay at Mint Hotel - stayed at City Inn, birmingham Bed really uncomfortable
I stayed there several times and always been very happy, however on this occassion I was very dissapointed in the room wasnt what I expected or value for money.
Richard who greated us and checked us out was outstanding. slight damp issue in top corner of bedroom.(not bothered for one night)Bathroom need modernising.
Traditional comfort with up to date facilities, warm welcoming staff and very good food.
I have stayed at this hotel before and all was as before. The room was clean, the bed comfortable. It was of concern to me that the receptionist did not appear to have my booking - it turned out my name had been spelt wrongly. I had asked for non feather pillows due to an allergy. There was a feather pillow in my room, I had to ask for this to be removed and replaced. There were problems with turning on the water for a bath through a shower mixer.
The hotel is nice for business trip.
Beautiful hotel, felt right at home. The bed was comfy and the decorating was extroardinary! Nothing!
The hotel was very nice and it is in an excellent location for all the shops. The room was very hot, there was air conditioning but it was very noisy.
Convenience Old and foul smelling
Nice,clean and comfortable Not that easy to get to in a car.
The location is excellent, right at the heart of prime shopping outlets and 30 meters from all transport. The room was spotless, spacious and very comfortable.
clean and good service
The staff - friendly, helpful and very gard working. Personally would not classify it as a 4 star hotel - even at the "Bonus" price of £140 it was overpriced. Then to add insult to inhury theres a £13 Car Park fee on top - should be ashamed of yourselves.
I thought the food was good in the restaurant I booked into the room at 11am but when retruning to the hotel at 6pm was told my room had been taken. An alternative was provided within an hour. However the TV didnt work in the room.
It was close to the things we wanted to see and do. It was also very comfortable.
very convienant and nice atmosphere
Great location with parking.Breakfast very good.Staff very attentive. Both lifts were out of order.
The size of the room and comfortable bed. We only stayed one night!
Location Service at the front desk was at times very slow.
I would like an invoice to cover ALL of the room costs as I invited a few guests from other companies and I did not get all of the copies back.
Hotel was lovely, comfortable & spacious. Wouldn'tthink twice about staying here again. Room that I was given was not what was advertised or on confirmation, never the less it was very comfortable and served its purpose.
Nice Windows and views to the city non
apart from the below mentioned the hotel was amazing and we would recomend it without hesitation to anyone. the front of house staff were very good and helpful. I work in customer service myself and it was nice for someone to 'go the extra mile' for me. we ordered a double room. when we got to the room it was a twin. i approached the recption and the helpful lady told me there were no other double rooms but house keeping would go up and push beds together and re make. when we got back after the night out it had not been done.i asked the same girl in the morning who apologised and compensated me which was a very nice gesture.
central and staff very friendly , and rooms very good in every way. no
staff very helpful and friendly,hotel clean and nicely decorated,rooms very nice,good sizeed bathroom
Room was spacious and bed comfortable
Location Room size TV did not work Bed too soft
Very modern hotel, stylish and very comfortable beds, superb views of the city from the room, and central to all attractions, perfect location for theatre goers
We enjoyed the view from our 6th floor room, it was above the traffic so it was very quiet, hotel quiet too even though it was busy, staff were very pleasant and polite. Chair in our room was very wobbley, asked for aioli (on the menu) with our chips but got tartare sauce (in the bar), would have appreciated more pillows.
The bed was very comfortable and I enjoyed the view from the 9th floor. The cleaning staff did not knock before coming into the room. The room was poorly decorated.
Location and the views from the room (stayed on the 15th floor). Cleanliness of the rooms (althought there was quite alot of dust under the luggage rack in the room) and the hotel in general, it is obviously well looked after. However no newspaper was delivered to my room as requested. Staff are not particularly efficient. At check in, we checked into 2 rooms, one at 1pm and the other at 10pm. Having told the receptionist that we had already checked into a room earlier on in the day she still proceeded to spend the next 5 minutes telling us about breakfast, spa facilities, the gym etc. which we had already heard when we checked into the first room. When we checked into the first room, the receptionsist could not find the booking, even though we tried on numerous occasions to give him our booking conformation with the booking number on it. At breakfast, had eated the rest of our breakfast and were still waiting for 2 fried eggs.
i liked at how friendly the staff was
Det var skønt, at kunne gå direkte i seng, da vi ankom sent til Birmingham Airport
Dejligt værelse, rent og god standard. Dejligt badeværelse/bruser! 24 timers roomservice og maden var god og flot anrettet.
Professionel, god kvalitet, gode faciliteter og ikke mindst god beliggenhed.
Beliggenhed og Hotellets høje standard. Hotellets morgen buffe lader meget tilbage og ønske... Taget i betragtning af hotellets øvrige høje standard!
perfekt beliggenhed i forhold til NEC
The Reception Staff and Room Cleaning were very helpful and friendly. The arrangements for breakfast were terrible. It was very crowded and disorganised and the food wasn't as good as I would expect for such an hotel. The staff seemed to be doing their best under the circumstances.
Been staying at the hotel for the past 3 years enjoy the localitiy of the hotel, right in the centre if birmingham, not far from the train station. Na
Near to Birmingham New St Station. Although you offer other pillows, the standard foam pillow was the one in the room, I would have prefered a feather pillow as the standard
very clean and friendly, lovely breakfast, will def be using again next year
Really lovely room, quiet. Breakfast very good and room lovely. Don't be put off by outside of hotel!
Lovely room, very clean and good facilities. Good vfm especially on nye. Heating was poor - took ages for room to warm up. Tried to use the phone to advise staff but phone went dead - rang hotel number on mobile and left msge but nobody called back.
Lovely big bed. Choice of pillows. Bath + shower.spacious room. Great lighting. Big T.V. clean room. 12 o'clock checkout. Lovely meal in restaurant.
All staff were very friendly and helpful. None
comfort, staff, location and breakfast time with a lovely choice of food. This is not actually a complaint - our second morning we had to sit in the lounge bar to eat our breakfast - however, the staff did their best to serve us.
Breakfast is excellent. Lots of choices. Room is a bit too small.