Der burde være mere end 1 stol på et dobbeltværelse
Beliggenhed i forhold til NIA (Yonex All England) og atmosfære på hotel Nej
Syntes at hotellet har en god beliggenhed og deres morgenbuffet er super. evt. renovering af badeværelse
Beliggenheden var helt i top. Kunne godt bruge et pengeskab på værelset. Og gerne et forstørrende spejl på badeværelset til at lægge make-up.
Kvaliteten af hotellet var rigtig god i forhold til prisen og beliggenheden var super i forhold til det jeg skulle i Birmingham Når man booker 9 værelser ville det være rart hvis det blev formidlet til hotellet som en gruppe og ikke 9 separate værelse. Det gav en del problemer ved check-in og betaling.
apart from the below mentioned the hotel was amazing and we would recomend it without hesitation to anyone. the front of house staff were very good and helpful. I work in customer service myself and it was nice for someone to 'go the extra mile' for me. we ordered a double room. when we got to the room it was a twin. i approached the recption and the helpful lady told me there were no other double rooms but house keeping would go up and push beds together and re make. when we got back after the night out it had not been done.i asked the same girl in the morning who apologised and compensated me which was a very nice gesture.
We enjoyed the view from our 6th floor room, it was above the traffic so it was very quiet, hotel quiet too even though it was busy, staff were very pleasant and polite. Chair in our room was very wobbley, asked for aioli (on the menu) with our chips but got tartare sauce (in the bar), would have appreciated more pillows.
central and staff very friendly , and rooms very good in every way. no
staff very helpful and friendly,hotel clean and nicely decorated,rooms very nice,good sizeed bathroom
Room was spacious and bed comfortable
Location Room size TV did not work Bed too soft
The bed was very comfortable and I enjoyed the view from the 9th floor. The cleaning staff did not knock before coming into the room. The room was poorly decorated.
i liked at how friendly the staff was
Location and the views from the room (stayed on the 15th floor). Cleanliness of the rooms (althought there was quite alot of dust under the luggage rack in the room) and the hotel in general, it is obviously well looked after. However no newspaper was delivered to my room as requested. Staff are not particularly efficient. At check in, we checked into 2 rooms, one at 1pm and the other at 10pm. Having told the receptionist that we had already checked into a room earlier on in the day she still proceeded to spend the next 5 minutes telling us about breakfast, spa facilities, the gym etc. which we had already heard when we checked into the first room. When we checked into the first room, the receptionsist could not find the booking, even though we tried on numerous occasions to give him our booking conformation with the booking number on it. At breakfast, had eated the rest of our breakfast and were still waiting for 2 fried eggs.
Nice Windows and views to the city non
Very modern hotel, stylish and very comfortable beds, superb views of the city from the room, and central to all attractions, perfect location for theatre goers
facilities and location gave good value Evening meals could be a lot better. No proper lounge area
rooms are basic but very clean, good location on canel side about 30min walk to centre
Comfortable atomsphere. I booked a smoking room but did not get one.
All the staff were very helpful and appeared happy to deal with customers /requests nothing
Good price and location. Very helpful receptionist
The bar area is nice The rooms are jn need of refurbishment - there was a big blackmark above the heater and a crack in the wall near the window!
Central heating system
15 minutes walk from the Centre of Birmigham, clean and comfortable Breakfast far too expensive £8.50 for English breakfast to expensive
Close to Birmingham Center Dirty Environment surrounding Hotel Poor Quality Bed Linen Tired decor and TV at an unwatchable height Room was no smoking but had been smoked in (extensive burn marks in bathroom) Laundry next door to room and noisy all night insufficient drinks materials in room
Location Reception staff were unreceptive. Although two rooms were booked, these had to be paid for individually. Morning newspapers were non-existant.
Excellent facilities Comfortable bed overal good We presumed breakfast and car parking was included in the price as it was the previouse year and cheaper then.
Dining room staff excellent all staff very helpful Telephoned to change from one room to two. This had not happened on checking in. However we were accommodated a room each and next to each other which was great
Excellent service Nothing
Wonderful Room Wonderful View Wonderful Spa!
Late check out at 12.00, which means you can have a lovely lie in Unfortunately the temperature was minus 4 degrees and the hotel is not built for cold weather. The rooms were just at a reasonable temperature for someone that doesn't feel the cold too much. The restaurant and lounge area were very cold and whilst the food was excellent, we left as soon as we had finished eating as it was uncomfortable to sit and enjoy.
Easy walk to NIA. Staff always polite & friendly. Nothing
very helpful staff nothing outstanding stood out but it was a very pleasant stay with no problems. too much chlorine in the pool and jacuzzi
Good staff Want to charge you for water bottles in room No batteries in remote control Cheap toilet paper For the price you pay you would think the hotel would get all these little points right!
Luxury and modern styling, lovely lobby, restaurant and classy bar, clean and felt quality, professional and smart staff The drunk young italian thug at the bar....... The lack of free satellite tv channels...... Plus the parking that had to be in the NCP around the corner was closed at 11pm when I got back to the hotel!
Well appointed and central location However you look at it £170 can get you overnight anywhere
helpful porters at the entrance and the pool.
Udmærket hotel ligger helt centralt tæt ved banegården.
Det havde en central beliggenhed. På værelset kunne men ikke bruge føntørrer, man kunne ikke lukke vinduet, Der var en rigtig grim lugt. det var ikke et dejligt værelse. Restaurenten var ubehagelig vatm og der var alt for få borde til morgenkommaden folk stod inkø langt ud på gangen og ventede på at komme ind.
Meget billigt og lige i shopping centrum. Ok hotel for pengene. men det kunne godt trænge til en renovering. Især badeværelset.
Meget imødekommende og hjælpsomt personale og god service.
Beliggenheden er det meste værd. Noget "støvet" (som mange andre i denne kæde). Internetadgang på værelserne mangler.
Richard who greated us and checked us out was outstanding. slight damp issue in top corner of bedroom.(not bothered for one night)Bathroom need modernising.
Beautiful hotel, felt right at home. The bed was comfy and the decorating was extroardinary! Nothing!
I have stayed at this hotel before and all was as before. The room was clean, the bed comfortable. It was of concern to me that the receptionist did not appear to have my booking - it turned out my name had been spelt wrongly. I had asked for non feather pillows due to an allergy. There was a feather pillow in my room, I had to ask for this to be removed and replaced. There were problems with turning on the water for a bath through a shower mixer.
The hotel was very nice and it is in an excellent location for all the shops. The room was very hot, there was air conditioning but it was very noisy.
Nice,clean and comfortable Not that easy to get to in a car.
The hotel is nice for business trip.
Convenience Old and foul smelling
I stayed there several times and always been very happy, however on this occassion I was very dissapointed in the room wasnt what I expected or value for money.
The location is excellent, right at the heart of prime shopping outlets and 30 meters from all transport. The room was spotless, spacious and very comfortable.
Traditional comfort with up to date facilities, warm welcoming staff and very good food.
Et mere PC bruger venligt skrivebord og stol på værelset ville være ønskeligt
Hotellet ligger centralt og er et dejligt sted at være evt nye madrasser på de gamle værelser
vi fik et andet værelse uden problemer da der var noget galt med toilettetVi fik forlænget vort ophold een nat og fik værelserne til samme pris.. Man kunne godt tilbyde billigere varianter af morgenmad.
The size of the room and comfortable bed. We only stayed one night!
clean and good service
I would like an invoice to cover ALL of the room costs as I invited a few guests from other companies and I did not get all of the copies back.
Great location with parking.Breakfast very good.Staff very attentive. Both lifts were out of order.
The staff - friendly, helpful and very gard working. Personally would not classify it as a 4 star hotel - even at the "Bonus" price of £140 it was overpriced. Then to add insult to inhury theres a £13 Car Park fee on top - should be ashamed of yourselves.
very convienant and nice atmosphere
Hotel was lovely, comfortable & spacious. Wouldn'tthink twice about staying here again. Room that I was given was not what was advertised or on confirmation, never the less it was very comfortable and served its purpose.
It was close to the things we wanted to see and do. It was also very comfortable.
I thought the food was good in the restaurant I booked into the room at 11am but when retruning to the hotel at 6pm was told my room had been taken. An alternative was provided within an hour. However the TV didnt work in the room.
Location Service at the front desk was at times very slow.
comfort, accessible to facilities
I'm not sure. Between the excellent English Breakfast, the clean and cozy room, or the very friendly staff. The hotel's description could include a hint that there is a bus station (120) right outside, and also the name of the station
it was exactly where we needed to be in birmingham , across the road from my son. n/a
accecability to other venues ie, Cadbury world sealife centre town centre etc,
Very good location for city centre. Good parking and public transport to city centre excellent It has a very tired appearance in the entrance foyer and stairways. Although it was clean and tidy. Our room was above a noisy bar, and near a function room. We had two poor nights sleep.
Nothing really Staff were unfriendly, My room was freezing, the window insulation was poor, my bathroom door could not physically close, the TV support hinge was broken,....
The breakfast was excellent, good choices on the menu Not enough hot water and the shower was definatley not a power shower!
Meal when We arrived and also the Full Breakfast in the morning Thanking you - very enjoyable No
The rooms was of good size, newly decorated to average standard. The hotel was quite noisy, the walls are paper thin with no sound proofing. I think I heard someone roll over and pass wind! We stopped on a Fri night so did expect some noise given its proximity to Broad Street but the cleaner began hoovering the communal reception room at 7AM - not impressed!!
Lovely big bed. Choice of pillows. Bath + shower.spacious room. Great lighting. Big T.V. clean room. 12 o'clock checkout. Lovely meal in restaurant.
comfort, staff, location and breakfast time with a lovely choice of food. This is not actually a complaint - our second morning we had to sit in the lounge bar to eat our breakfast - however, the staff did their best to serve us.
Near to Birmingham New St Station. Although you offer other pillows, the standard foam pillow was the one in the room, I would have prefered a feather pillow as the standard
Really lovely room, quiet. Breakfast very good and room lovely. Don't be put off by outside of hotel!
Lovely room, very clean and good facilities. Good vfm especially on nye. Heating was poor - took ages for room to warm up. Tried to use the phone to advise staff but phone went dead - rang hotel number on mobile and left msge but nobody called back.
very clean and friendly, lovely breakfast, will def be using again next year
The Reception Staff and Room Cleaning were very helpful and friendly. The arrangements for breakfast were terrible. It was very crowded and disorganised and the food wasn't as good as I would expect for such an hotel. The staff seemed to be doing their best under the circumstances.
Been staying at the hotel for the past 3 years enjoy the localitiy of the hotel, right in the centre if birmingham, not far from the train station. Na
All staff were very friendly and helpful. None
Breakfast is excellent. Lots of choices. Room is a bit too small.
Everything was very nice,the staff were friendly and helpful. The hotel was only about 10 min walk from the nec. The meals were a bit to expensive.
swimming pool the room was a bit shabby -bathroom the guy next door smoked hanging out side the window and there were tab ends all over the flat roof outside It was not as nice as the other 2 stays
Our room was booked from 3pm, but there was no twin room ready when we checked in at 4pm, yet they wouldnt allow us a late checkout either, that was unreasonable. Also, food was a v basic bar menu, or a la carte expensive fine dining or the middle option was a buffet which costs £33 per head and was a total rip off. A glass of wine ws £7.95. Do not recommend eating here. Although breakfast was included in our rate, we couldnt pay the £3.50 tray service to have it delivered to our room, we would also have to pay an additional £20 for the breakfast!! I think the website should inform you of this and I think it is unfair.
the menu choice and the food and service in the restaurant was excellent, the rooms were very comfortable as well. When I was arriving to find the hotel (however it was in the darkness) I felt that there could be better directional signage for the hotel on the surrounding roads.
Heating did not work very good,only cold air and it was -6 outside.
We booked the hotel because hotel had a multi-million pound update. Unfortunately we were put in one of old rooms not refurbished. The hotel accommodated us when we explained we booked the hotel on-line because of the refurbishment and we were moved to a more suitable room
Room service was excellent!
leisure facilities, close to nec
All staff I came into contact with, the checking- in staff and particularly the concierge staff were excellent, pleasant and extremely helpful. Obviously, as it is near the NEC it was quite crowded and noisy in parts/
Location - Near NEC and Birmingham Airport Rooms tiny with single bed up against wall. No Aircon and advised not to open windows as the Mosquitos will come in. Restaurant expensive for extremely average food.
the late bar and the variety of the restaurents the cost of the restaurent and the fact that a service charge was put on the bill automatically.....even though it was a self service meal??
Personalet var søde og hjælpsomme Beliggenhed var ikke specielt spændende. Det var nærmest et industrikvarter.
Det er billigt, men det er bestemt heller ikke nogen oplevelse. Der virker nusset og ikke særligt renligt. Maling af vægge og udskifning af gulvtæpper. Nye badeværelser
velfungerende reception, værelset opfylder det nødvendige selvom det er minimalt. morgenmad svarer ikke til prisen.bar / restaurant ok.
It was newly renovated. Very plain and simple. Broadband worked very well. Reasonable location close to city centre. Good value. It would be a good idea if the hotel sold some basic groceries because there is no grocery shop nearby.
imødekommenhed i receptionen og i restaurant og bar......stor hjælpsomhed manglede en bruser i badeværelset. et lidt større værelse og en stol mere.
The hotel was lovely and relaxed. The swimming pool and gym were an added bonus. It was only a ten minute walk to some lovely restaurants and sights. The location was ideal as it was far enough away from the noise of night clubs and bars yet near enough to walk to.
staff very efficient , able to check into room early, late check out (1pm) accomodated n/a
The decor was outstanding and made our trip to birmingham feel really special
The bed and pillows were so comfortable, i didnt want to get out of bed. there needs to be a bigger/brighter sign on the building as we had trouble locating it.
Friendly staff, cleanliness of facilities Asked reception to order a taxi and we were not told the venue was within a 10 minute walk....fairly embarrassing when the taxi driver asked for £3.60 fare!!
Your staff were welcoming and helpful. It seemed that the comfort of the guests was their top priority.The breakfast was well cooked and there was plenty of it. The room was very comfortable. The room overlooked a car park.
There was a power cut at the hotel for approx half an hour.
Stayed one night for a BU Open Day in a family room which was very comfy and had a super bathroom. Friendly, efficient staff. Excellent pool & spa facilities which we thoroughly enjoyed. Fantastic breakfast - set us up for the day trekking around the Uni! For some reason drivers appear unable to park within the clearly parked parking bays - not the hotel's fault, of course, but maybe an occasional check by the hotel and leaflet under the offender's windscreen wiper might help :o)
Its easy access to the city and its amenities, like the Mail Box, and canalside. The fact that you had to pay for parking to stay there. Also, there was no hot water at 5 oclock, or in the morning.
The bar staff was very friendly, ... Our check in was very slow, whilst two other couples got checked in, we were still in the process. Still don't know why.
Staff really friendly without fail.
Large comfortable rooms, well heated and great bed
Great, location, good food, and comfortable quiet room!
Breakfast Room was cold. Staff unable to get fixed so put up with it rather than repack and move.
The breakfast was excellent Excessive car charges £24 sterling for one night was excessive, I presume rooms are going to be updated ...
Staff very helpful, nice location. Room was in need of decorative updating, bathroom was scruffy and tired, heater did not work well
very close to town centre
the breakfast was fantastic.
The location, comfort and cleanliness of the hotel.
Excellent location, high standard of room, comfortable bed, excellent en suite with bath and shower. Breakfast was not very hot and we had to wait until we had nearly finished before coffee was served, but the choice was good. The plates should have been warmed.
Very friendly staff, comfortable, great blackout blinds, very quiet rooms, despite weddings going on. Excellent gym and spa facilities. Good bus service into Birmingham. Drinks and food a bit expensive, went to the nearby Harvester for a nightcap on our second night.
I booked stating that I wanted two rooms adjoining and that I was disabled and requested a ground floor if no lift. When we arrived we were down two flights of stairs round two long corridors before reaching our room. These rooms were not adjoining. I complained and was offered a room on ground floor but my other room was still on the other floor. I had telephoned the night before and confirmed my booking also to confirm adjoining rooms and was assured this would happen. We eventually got adjoining rooms on the following night. The staff were very helpfull but it would have been better without the hassel. The dining room again was poorly staffed. Only one waitress for all of the area. We were served once and then saw no one, we had to go looking for service just for a glass of water. The staff who were on were polite and helpfull. I probaly would use them again for ease of place for visiting Crufts, but would insist on talking to the manager in advance to make sure my requirements were dealt with correctly. My frinds were from the USA and I do not think they would recommend this hotel although often stay in Holiday Inns over there.
Really cheap rooms. A nice place to stay. I would return. Only downside was that were not given an option of a smoking/non smoking room and although I usually don't mind being around smoke the smoking room we were given was very stale. After returning to the room it always took ten minutes to get used to the smell of smoke. I know that cant really be helped too much but a simple air freshener in the room would do the job. Rooms could do with a lick of paint.
Fitness/gym facilities and pool. All staff very friendly and helpful
Friendliness of the staff & spa facilities
Modern, clean, friendly
The room was very clean. The check in & check out process was extremely swift. The bar was poorly stocked. The bar menu was not very inspiring.
It was good to find a hotel with a decent size sauna, swimming pool, steam room and a jacquzzi, all of which worked and were clean. The changing room were very very good for this type of hotel The breakfast experience was a little poor on a quiet Saturday as there was only one staff member on and a lot of things had run out, cooked breakfast, crockery, glasses for juice. Although on a busy Sunday things were much better and almost opposite.
Close to NEC and straightforward journey. Staff were so friendly and nothing was too much trouble. Food in restaurant and bar expensive
the welcome was very friendly,use of pool very good,nice and warm in cold weather.