Birmingham hoteller

Fordele: Beliggenhed, lidt charme i gammeldags stil.

Ulemper: 1 ud af kun 2 Elevatorer var ude af drift i hele 3 dage! Lange ventetider. Den resterende elevator havde til tider uregelmæssig funktion. Ingen wifi på værelset. Værelserne er meget gamle (nogle blev forfrisket - kun maling tror jeg..), og de er nedslidt

Fordele: Rengøringspersonalet gjorde deres bedste på baggrund af det de havde arbejdet med.

Ulemper: Ingen internet på værelserne-knap funktion i lobbyen.

Fordele: Prisen er god og standarden er fin til prisen.

Ulemper: At receptionen var “understaffed”. Det var MEGET lang ventetid ved både ind- og udtjekning.

Fordele: sengen Var ok

Ulemper: Troede der var morgenmad incl. rengøringen var ikke optimal - der lå palietter fra forrige gæst og tabte selv noget kagekrummer som stadigvæk lå på gulvet efter rengøring

Fordele: Trods slid og det lidt spøgelsesagtige udtryk, så er fællesarealerne og lobbyen hyggelig. Personalet er venligt og hjælpsomt. Hotellet lå tæt på togstationen.

Ulemper: Hotellet er meget gammelt og slidt. Der var opsat spots på gadens modsatte side, som lyste direkte ind ad vinduerne. Der var utrolig meget larm fra, der var politi og uro på hotellet da vi ankom, hvilket var utrygt, selvom personalet hjalp os forbi. Sengene elendige og vær forberedt på, at få en fjeder eller to i ryggen.

Fordele: Good location, great value for money, clean and comfortable, noise free.

Fordele: Nothing. It was awful.

Ulemper: Everything. It was awful.

Fordele: Staff were polite during stay.

Ulemper: The place needs to be shutdown and have some serious investment pumped into it, staff were very friendly but the place was old and dirty. 1/10

Ulemper: Manglende vindue på de første værelser jeg blev tilbudt

Fordele: Easy access for food ,shopping,sightseeing and many more

Ulemper: Nil

Fordele: Personalet i receptionen var hurtige til ar finde et nyt værelse til os, da det vi havde fået tildelt var noget spartant, småt og i en faldefærdig stil. Det andet værelse var større og i noget bedre stand.

Ulemper: Rengøringen var elendig. Gulvtæppe, der ikke var blevet støvsuget og fedtede natborde, der ikke var tørret af. Det var kun en af de to elevatorer o bruge til rigtig mange mennesker. Alt er meget forfaldent.

Fordele: Central placering i Birmingham tæt på Birmingham New Street Station og shopping center.

Ulemper: Skæl på taget når man kigge ud af vinduet. Ikke nogen prop til badekaret, så det kun var et deformt brusebad. Den ene af to elevatorer var i stykke under det meste af opholdet.

Fordele: Convenient location for Birmingham new street station but at night it doesn’t feel safe

Ulemper: My first room was unbearably hot with no air conditioning, fan or even a window. I then asked to be moved to another room which in turn smelled badly of cigarettes. The room was old and dirty. Wifi is only available in the lobby and reception areas. Breakfast was overpriced for what it was and I wish I’d gone to McDonalds for breakfast instead. I wouldn’t stay there again even at a low price.

Fordele: Location, the price

Ulemper: I stay here 3 or 4 times a month and there are always niggling complaints; 2 out of my last 3 early morning call requests didn't happen. Heating not turned on in my room until 3rd request; no iron in the ironing room (stolen!) but no offer to pop next door to Debenhams to get one. Location and price, plus a decent breakfast, save the day

Fordele: great location for shopping etc and near station

Ulemper: no staff about at breakfast no tables cleared to sit at when one did appear they still did not seem on top of the job. lunchtime in bar was short staffed one person behind bar doing everything not enough seats.

Fordele: Although it is located in the centre of Birmingham the hotelrooms were dirty and uncomfortable (old beds, bathroom below standards)

Ulemper: Hotel needs compleet renovation

Ulemper: Hotel room was tiny, also walls and carpet were dirty. funny smell in hallsway and lift. Bar staff were very rude.

Fordele: the only thing good about this hotel was the guy that night on the reception he was shaking from the stress ,but we got dealy with ,and then the day after we were un happy again as my room had bee re booked to some one esle and i was sent to a yob hostel to put in polite where i had to share a lift with a skin head gross

Fordele: Det havde en central beliggenhed. På værelset kunne men ikke bruge føntørrer, man kunne ikke lukke vinduet, Der var en rigtig grim lugt.

Ulemper: det var ikke et dejligt værelse. Restaurenten var ubehagelig vatm og der var alt for få borde til morgenkommaden folk stod inkø langt ud på gangen og ventede på at komme ind.

Fordele: Beliggenheden er det meste værd.

Ulemper: Noget "støvet" (som mange andre i denne kæde). Internetadgang på værelserne mangler.

Fordele: Meget imødekommende og hjælpsomt personale og god service.

Fordele: Meget billigt og lige i shopping centrum.

Ulemper: Ok hotel for pengene. men det kunne godt trænge til en renovering. Især badeværelset.

Fordele: Udmærket hotel ligger helt centralt tæt ved banegården.

Fordele: Room was dark and dirty, matted ball of hair on window pane( which faced another room, no natural light) awful room lighting, i asked for more lights and they did nothing to help.shower had no hot water and water poured out from a crack all over the bathroom floor and the t.v did not work unless you fiddled with the exposed wires!!

Ulemper: the only reason i stay in this hotel is the location to workplace.This hotel needs a very huge renovation.

Fordele: free internet

Ulemper:

Fordele: Breakfast and location

Ulemper: The smell of humidity and musty all over the hotel is very bad annoying and uncomfortable

Fordele: Location was excellent and check-in was good. Bed was very comfortable and room facilities fine except for the stuff that did not work (see below)

Ulemper: First room (212) we had the heating was impossible to control. The temperature was up to 24.5 degrees when I had to ask for a a fix or room change (it seemed like the temperature was trying to get to 35 degrees!). I have had trouble before were hotels seem to install stupid heating systems which are overly complicated to control. Why? are you concerned that someone will want it a bit warmer or cooler? Anyway lady on reception organised a change of room which was comfortable and heating controllable. TV did not work in room 301. Could not be bothered to complain, just mentioned it a check-out. Parking charges £16.00 a night for a Hotel guest are disgracefully high and would be a significant negative to returning.

Fordele: The young blonde girl at reception with glasses. Really nice and she’s stunning.

Fordele: The pool table and the PS4 facilities.

Fordele: Bar was lovely and cosy feel to the whole place. Friendly staff who dealt with everything well! Good breakfast!

Ulemper: Beds a little on hard side but comfy enough for a short stay.

Fordele: Hated it. Worst place. Never booking again

Ulemper: Everything.

Fordele: Fantastic hotel in a great location near New Street. The facilities are modern and top notch given how much it is per night. The staff really set this place apart, super friendly and at hand to help with whatever you need.

Fordele: The hotel had a pretty good location, fairly central to the city and shops. I was literally a few minutes from where I needed to be.

Ulemper: The room was very cold in the morning however it did snow over night and the beds were not partically spacious

Fordele: For the price, I would have expected more. It was clean and basic.

Fordele: The whole package, from the staff to the great accommodation.

Ulemper: Just one very small thing, at breakfast, the plates weren't warmed so breakfast was cold before it got to the table.

Fordele: On a cold winters night it was very very close to the bar we were going to that evening and it was close to local shops and supermarket!

Ulemper: Staff were extremely unwelcoming and not usefull in the slightest

Fordele: the heating,as it was very cold in birmingham city that day we was their

Ulemper: no where to park!!!!!!!!!!!!!!!!!!!!!

Fordele: The room was very clean and well presented and very quiet. Coffee & Tea available.

Ulemper: I did not like the Hotel policy of requiring a deposit if you were going to use any of the facilities.For example we had dinner in the restaurant but I was not allowed to charge it to my room because I had not paid a deposit when I booked in. I paid cash. It is a minor irritation but a silly policy.

Fordele: Ramada var et godt sted - tæt på city - tæt på gay steder - meget venligt personale - vil brug Ramada igen.

Fordele: Nice and friendly receptionists

Ulemper: I choose the hotel because Internet should be available. That turned out to be the case only in the first floor, not in my room.

Fordele: The location of the hotel is a short walk from the staion and from the bull ring

Ulemper: The rooms are basic beds not comfortable air con very load for a new hotel only a shower with basic soap travel lodge style food in restraunt poor rough area laminated floors in bedroom would not recormend this as a buiness hotel

Fordele: the breakfast was delicious, hotel is quite near to the new street railway station and the shopping centre bullring

Ulemper: although the hotel should be 4*, some services and facilities, which should be in 4* hotel are missing - minibar, safebox, bathroom amenities + the price 15 GBP also for TV (bbc, cnn...) is too high! (standard TV channels should be for free)

Fordele: The Hotel was spot on staff very helpfull walking into city centre was about 15 minutes through not very nice side streets. ( not recomended returning from NIA at night )

Ulemper:

Fordele: The location is very convenient and the area seemed generally safe. It was under a ten minute walk to train station, bullring and Mailbox district. The decor is fresh, new and well maintained. I was impressed how much they seem to have invested in lighting. It was quite sophisticated and for a small room there were several different options and it created a relaxing environment. They are a green hotel and leave reminders to switch off lights and reuse towels. It was good to see that they care about our environment. Overall, it is great value for money and I would definitely stay here again.

Ulemper: The room seemed really clean except for the floor. It wasn't exactly dirty, it just didn't seem like it had been swept properly. The shower unit was a bit weird as it is separate from the toilet and the door is opaque and opens up right into the bedroom. This wouldn't be a problem for a solo traveler or a couple (to be fair this was a room with only one double bed) however I'm sure in some situations this would be awkward. However, these are really minor things and really didn't bother me. The pros definitely outweigh the cons for this hotel.

Fordele: Needed a hotel near the town centre for a trip to the Christmas markets

Ulemper: There wasn’t any toiletries for the bathroom. Shower smelled like it hadn’t been aired in a while. Toilet smelled like somebody had been smoking in it. However comfortable nights sleep and room served its purpose

Fordele: Location was excellent and hotel very clean

Fordele: Beers in the walk-in fridge and an honour system. The lobby had good food and the OJ was chilled

Ulemper: Probably could have stocked tomato juice, cranberry juice and apricot and coconut. They upped the price extensively while the Ashes was on (fourth day)

Fordele: Location

Ulemper: Very basic, doesn’t even have shower gel. Poor views

Fordele: room fullfills the expectation of "just sleepover", bed as hard as I like. Always clean, room service every day. New towels if you want too but for environment safety every 2 or 3 days might be enough ;-) The hotel is closed to the city center, about 10min to walk to the markets and Bullring shopping center. Very closed to the gay area around Hurst Street with many bars and clubs. Always reasonable prices for the rooms.

Ulemper: never had a problem with anything in this accomodation, im frequently there and always happy with. It´s just a budget hotel, not luxery, so do not expect that. Best to younger people.

Fordele: This is a great budget hotel. Stayed here whilst going out in the local area. The hotel is across the road from the gay scene of birmingham so handy if you are wanting to visit these bars. Spacious rooms with all you need for a stop over.

Ulemper: Only issue with this hotel is the parking, not much available and they also charge £7 which I think is a bit expensive for a hotel when you have paid for the room. Also very strong smell of cannabis on my hotel floor however this isn’t down to the hotel this is just an unruly guest.

Fordele: Service var god og hjælp som

Ulemper: the bed was very hard and the non slip flooring outside the shower is not non slip trust me .booked a triple room on this site for 29 nov ,when i arrived at hotel they had me booked in for 29oct .staff sorted it qiuckly but ended up in a double room.have used these hotels all over europe with no problem.

Fordele: location & car aprking

Ulemper: no tea/coffe facilities in room

Fordele: Walking distance to the city centre

Ulemper: Cell-like room had a dirty floor and was uncomfortable

Fordele: its locality to facilities. Breakfast ok,

Ulemper: It was very very basic, no phone, all little things you expect you had to pay for. not very clean (walls, shower cubicle) just felt like stayed in youth hostel. But get what you pay for.

Fordele: The location us good, pretty close to city center. The price is very fair.

Ulemper: But the temperature of the room is very low, i almost got frozen. There is only one socket in the whole room which disappointed me most!

Fordele: Meget venlig og kompetent betjening. Fint værelse til pengene, god morgenmad til pengene og en rigtig god 24 timers service med drikkevarer m.m.

Ulemper: Lidt ost til morgenmaden (gerne mod ekstra betaling).. Ellers er det svært at finde noget negativt.

Fordele: Quick check in/out, clean simple room, excellent bed, central location near Chinatown and the Mailbox for eating and nightlife

Ulemper: Its a bit basic but good value, room layout is a bit like a view of the future from 1965 but it has a futuristic charm

Fordele: Clean functional hotel, similar to Ibis chain. Close to city centre & station

Ulemper: Perhaps not the best of areas, or access (subways) for women travellers, however taxi costs reasonable.

Fordele: easy no fuss practical

Ulemper: not enough staff on for the breakfast rush

Fordele: Clean hotel with good facilities and ideally situated

Ulemper:

Fordele: children eat free and pets welcome

Ulemper: the room was cold and had marks on the walls

Fordele: Vi havde en tidlig morgenafgang, så det var meget praktisk at være lige over for afgangsområdet. Check ind og check ud var både hurtigt og bekvemt.

Ulemper: Værelserne var rimelige, men kunne ikke beskrives som rummelige. For den pris og bekvemmelighed var dette dog ikke uventet.

Fordele: Personalet var meget hjælpsomme og venlige

Fordele: Praktisk til Birmingham Airport! Fantastisk til tidlig morgenafgang. De gav os endda vores b'fast i en pose aftenen før, da vores fly rejste, før morgenmaden åbnede. Vi har rejst lidt, men aldrig på et sted, hvor vi havde brug for at sætte vores kort ind i en slot for at tænde lyset. Gæt det er velkendt, men var ikke af os. Hjælpsom husholderske viste os. Meget praktisk at have USB-oplader til elektronik.

Fordele: The bed was very comfortable. The bathroom smart.

Ulemper: Having breakfast in our room due to coronavirus . Not the hotels fault.

Fordele: I looked through the window and see the airport the room was very good

Ulemper: not a thing

Fordele: Spacious room for organizing repacking to travel. Sufficient places to sit at dinner for a single person. Excellent personnel response in replacing burnt out light bulb. Location wrt airport and railroad. Value based on my particular reservation was good. I was paying out of personal pocket. But I would return for the same price. No bright LEDs to disturb my sleep Nice breakfast.

Ulemper: Nothing bad No sign if water in fridge is free (many hotels charge for this) I would like decaf earl grey for room to help sleep Burger at dinner. Glad that this was well-done. But the bun was very dry. Needed a nice sauce to make it all more moist and flavorful. Restaurant did not seem to know if a British beer: ale was available. Yes I liked the ale provided but the server did not know about it. It would be good if there are real British ales on tap instead of the usual corporate beers. Is it possible to get United miles for staying at Novotel? This Would influence my decisions. John Taylot

Fordele: Very difficult to grade this as we are in the lock-down process with corona virus other than to say very well looked after under the most difficult of circumstance

Ulemper: nothing as we are under a lock down

Fordele: Proximity to the airport

Ulemper: Nothing

Fordele: Friendly and helpful staff. Nice room with comfy beds. Good location right opposite the exit from the arrivals area.

Ulemper: It was not easy to locate the entrance to the hotel. I had to drag heavy cases up a no entry ramp in the rain to find the entrance. More signage visible from the airport arrivals exit would be helpful.

Fordele: Hotel as expected, staff very helpful, drinks and meals expensive but only to be expected on an airport site. Didn't have hotel breakfast as too expensive when you can get two good breakfasts at Frankie & Benny's in the airport for the same price as one in the hotel.

Ulemper: Access to NEC and Birmingham centre.

Ulemper: quality of breakfast not as high as the last time I stayed with you three years ago. Sorry.

Fordele: The location was excellent for the airport along with the quick tram link to the NEC and train station.

Ulemper: The rooms were freezing!

Fordele: Great location for airport and NEC events. Restaurant on site and bar open 24hours. Good for business, leisure or family stays. Staff friendly. Very accommodating and would definitely stay again. No noise heard from the airport.

Ulemper: Our allocated room smelled of smoke and they changed our room immediately and apologised.

Fordele: I loved how convenient is was to get to the NEC and airport from the hotel. It was stress free and swift.

Fordele: Beliggenhed og Hotellets høje standard.

Ulemper: Hotellets morgen buffe lader meget tilbage og ønske... Taget i betragtning af hotellets øvrige høje standard!

Fordele: Professionel, god kvalitet, gode faciliteter og ikke mindst god beliggenhed.

Fordele: Det var skønt, at kunne gå direkte i seng, da vi ankom sent til Birmingham Airport

Fordele: perfekt beliggenhed i forhold til NEC

Fordele: Dejligt værelse, rent og god standard. Dejligt badeværelse/bruser! 24 timers roomservice og maden var god og flot anrettet.

Fordele:

Ulemper: Room very basic and poorly decorated, no air con or fully opening windows

Fordele: The staff very helpful

Ulemper:

Fordele: Room service var fremragende!

Fordele: I liked the staff and the clean and comfortable rooms

Ulemper: The food was cold and disappointing

Fordele: Meget fin morgenmad, flink og venlig betjening

Ulemper: Hotellet virker slidt, og passer ikke til Hilton standarden - tæpper på gange er meget slidt og rep. med sort tape ? det virker meget billigt. Dårlige senge der hælder op til 5 cm, og dårlig værelsesindretning (man går lige ind i en seng når man kommer ind. Dårligt vandtryk på bruser og vandhane i stykker. Sengelampe i stykker ved den ene seng (kan ikke tændes - burde have været tjekket ved rengøring) Masser af unge mennesker til konference med masser af larm om aftenen

Fordele: Great location, staff very helpful

Ulemper: The hot breakfast was below the standard I expect for the Hilton.

Fordele: Staff were friendly

Ulemper: Lobby and public areas were nice but rooms are very run down and in need of attention

Fordele: Dejlig beliggenhed. Imødekommende personale.

Ulemper: Loungens måltider var en joke!

Fordele: Udmærket morgenmad.

Ulemper: Værelset var koldere end et køleskab. Der var sat en el radiator ind som vi kunne tænde for men ikke til megen nytte !! Der var isnende koldt på gulvet.

Fordele: The price was excellent and included breakfast and free cancellation.

Ulemper: The room was basically fine but I feel that all the bedrooms could be given an update.

Fordele: Ideal location for the nec. Offers a curtesy bus to the train station.

Ulemper: Nothing

Fordele: Hotel and near to venue

Ulemper: nothing

Fordele: All staff I came into contact with, the checking- in staff and particularly the concierge staff were excellent, pleasant and extremely helpful.

Ulemper: Obviously, as it is near the NEC it was quite crowded and noisy in parts/

Ulemper: Heating did not work very good,only cold air and it was -6 outside.

Fordele: the late bar and the variety of the restaurents

Ulemper: the cost of the restaurent and the fact that a service charge was put on the bill automatically.....even though it was a self service meal??

Fordele: Everything was very nice,the staff were friendly and helpful. The hotel was only about 10 min walk from the nec.

Ulemper: The meals were a bit to expensive.

Fordele: the menu choice and the food and service in the restaurant was excellent, the rooms were very comfortable as well.

Ulemper: When I was arriving to find the hotel (however it was in the darkness) I felt that there could be better directional signage for the hotel on the surrounding roads.

Fordele: leisure facilities, close to nec

Ulemper:

Fordele:

Ulemper: We booked the hotel because hotel had a multi-million pound update. Unfortunately we were put in one of old rooms not refurbished. The hotel accommodated us when we explained we booked the hotel on-line because of the refurbishment and we were moved to a more suitable room

Fordele: swimming pool

Ulemper: the room was a bit shabby -bathroom the guy next door smoked hanging out side the window and there were tab ends all over the flat roof outside It was not as nice as the other 2 stays

Fordele:

Ulemper: Our room was booked from 3pm, but there was no twin room ready when we checked in at 4pm, yet they wouldnt allow us a late checkout either, that was unreasonable. Also, food was a v basic bar menu, or a la carte expensive fine dining or the middle option was a buffet which costs £33 per head and was a total rip off. A glass of wine ws £7.95. Do not recommend eating here. Although breakfast was included in our rate, we couldnt pay the £3.50 tray service to have it delivered to our room, we would also have to pay an additional £20 for the breakfast!! I think the website should inform you of this and I think it is unfair.

Fordele: Location - Near NEC and Birmingham Airport

Ulemper: Rooms tiny with single bed up against wall. No Aircon and advised not to open windows as the Mosquitos will come in. Restaurant expensive for extremely average food.

Fordele: Location Size

Fordele: A nice little apartment. Turn left and you are 3 minutes walk to a lovely Indian restaurant and The O2 institute and turn right out of the hotel, across the road, up the steps and you hit the town centre. Very convenient.

Ulemper: We have stayed before and had breakfast included in the price. This time it was more expensive and they told me breakfast wasn't included in my bill so it worked out quite expensive.

Fordele: That the hotel is close to the Bullring and car parking is cheap.

Fordele: Venligt personale, velfungerende værelse, beliggenhed nær New Street Central Station og indkøbscenter og spisesteder.

Ulemper: Der var en indelukket lugt på gangen på etage 2, men ikke på værelset.

Fordele: Despite the current situation the staff were friendly and helpful.

Fordele: Rigtig rart, pænt og rent hotel. Godt, rummeligt værelse med kitchenette. God seng, aircon. Glimrende morgenmad i stort, rart lokale.

Ulemper: Har intet at udsætte på værelset.

Fordele: Great studio, very clean and all we needed for a one night stay

Ulemper: Nothing

Fordele: Great location and the apartment had everything that we needed for a one night stay

Fordele: Renlighed, effektivitet, pris

Ulemper: Værelset er for varm

Fordele: From reception to maids, they attended to every request, very friendly and very professional. Was a highlight of our stay the service that was provided.

Ulemper: Dust on top of head board of my bed. But apart from that the facilities and service and stay was positive

Fordele: Great location, great comfy bed, good bathroom, good values.

Ulemper: The room service charge at £5 pp is hefty so went down to collect for myself.

Fordele: it was a good sized room for us with 14 months old son. it was for disabled people butwithout a bathigh tub but we were happy with the room size.

Fordele: Easy and convenient

Fordele: Powerful shower, convenient location, good breakfast and friendly staff. Car parking facilities available for free.

Ulemper: Small rooms, thin walls and loud. Could hear other guests from the corridor and neighbouring rooms. Not very modern, room looked worn out.

Fordele: larger room. Location, Parking.

Ulemper: Food average. Breakfast seating squashed.

Fordele: good location, helpful staff

Ulemper: small room, big bed

Fordele: arrived late at night after a very long drive down from Glasgow, ran the water to get a wash and the water was brown, so went to bed unwashed, room was extremely warm couldn't open window, next morning same thing, water in both sink and shower brown, water in the toilet bowl was also brown, left without cleaning teeth etc, put me off my breakfast, defo won't go back, same because its a good location and I use booking.com very often

Ulemper: Clean water

Fordele: the room was much smaller than we anticipated but everything was there, functioning and clean. Staff hit and miss, we arrived late and the guy on reception did not seem very happy to see us! other staff were lovely so maybe he was a one off? overall good for the price but i would definitely upgrade if you are staying for any length of time

Ulemper: staff could have been friendlier, the room was tiny!

Fordele: I ended up having to stop an extra night and did not want the hassle of moving rooms. The staff made this very easy for me, not least a member of staff from housekeeping (I think his name was Rob?) I didn't need my whole room cleaned as I'd only been there a short time but he was extremely attentive and made sure I had everything I needed by way of toiletries, towels, bin emptied etc. His customer service skills are of a very high standard so many thanks for making my stay as straightforward and comfortable as possible.

Fordele: The hotel is well placed for the City. Staff were friendly and the service was excellent. Rooms were well decorated, furnishings were of good quality. Hotel was very clean.

Ulemper: Quality of the evening meal was a bit disappointing

Fordele: The room was comfortable and well-equipped and the general standard of sevice was very good. Fodd was good and reasonably priced.

Fordele: The room was comfortable and very clean. It was an outside room so was also spacoius. Car parking was simple and easy to access.

Ulemper: People in next room returning at 2 am and making a lot of noise and laughing. Not a fault of the hotel but still irritating. My 2 cups of tea at breakfast were from the bottom of the pot and were not very hot.

Fordele: Excellent service. Room lovely. Food was very good. Nothing was to much for the staff, they catered to our needs.

Fordele: We took our 2 grandsons and it was ideal to have 2 adjacent rooms. The breakfast was varied and well cooked.

Ulemper: Pillows were quite hard and the rooms were very hot.

Fordele: Vi var meget overraskede over, hvor pænt vores værelse var. Vi oplevede personalet som venlige og imødekommende. Inkluderet i vores pris var et gratis måltid mad, der bestod af tre meget lækre retter. Ligeledes var morgenbuffeen rigtig lækker.

Fordele: Friendly staff, good location, good service, easy access to public transport with a direct bus to the city centre outside.

Ulemper: The interior was dated, but to be fair this is a common problem with British hotels, the room was very small and the curtains needed replacing, there was some exposed pipe work in the bathroom that could have been painted.

Fordele: nothing in particular

Ulemper: the single rooms are very small

Fordele: Reasonable quality of food.

Ulemper: Slightly run down feel to the hotel. Rooms are small and odd shaped being built within a circular tower. Small menu choice in restaraunt for a hotel of this size. Typical city hotel - expensive for what it is.

Fordele:

Ulemper: My room was 70's retro

Fordele:

Ulemper: room outdated

Fordele: Location

Ulemper: Should of complained but the bed was so uncomfortable felt like springs were gone we both kept rolling into middle of bed and didn't get much sleep or a, decent llie in

Fordele: Nice clean and comfortable rooms , very helpful staff ,

Fordele: Clean Comfy bed Location

Ulemper: The construction work waking us up at 7am The cleaner waking us up again at 9.45 when check out is at 12

Fordele: fik ikke morgenmad

Ulemper: der lugtede på gangen og i værelset, cigaretter og noget der er meget stærkere

Fordele: Sengen jeg sov i var fin og blød nok Der var også rent nok i både værelset og badeværelset

Ulemper: Jeg skulle betale mere for at få min morgenmad og det værelse jeg fik lå tæt på elevatoren og døren lukkede ikke ordenligt til så jeg kunne meget nemt høre alle der skulle med elevatoren hele aften og dele af natten.

Ulemper: Simpelthen elendige værelser. Hotellet burde være 2 stjernet.

Fordele: Super location and excellent to stay in

Ulemper: Nothing

Fordele: Location really good. Excellent food.

Ulemper: Hotel decor somewhat tired. Bed was uncomfortable and not improved by mattress. Shower was poor

Fordele: Lovely hotel and breakfast

Ulemper: Due to road works in Birmingham it was difficult to access the hotel.

Fordele: The staff were exceptionally accommodating. Staff member at reception Ricky in particular was amazing - his customer service and assistance extended beyond our stay. When I discovered to my horror that I’d left some jewellery in the ladies in reception area he arranged for it to be safely returned to me. Hotel location was perfect for our business event, we’ll continue using this hotel for future events.

Fordele: Good value rooms and included full breakfast

Ulemper: Hotel is in need of some TLC and getting to it was not simple due to road works!

Fordele: The staff - nothing was too much effort

Ulemper: Very shabby hotel in great need of an upgrade

Fordele: Oriental brasserie was unusual & food was excellent

Ulemper: It was a little hard to find

Fordele: How accessible the station, NIA etc were to us

Ulemper: Taxi company used by hotel (Falcon)

Fordele: Room was very comfortable, staff very helpful.Good experience.

Ulemper: Cuisine choice was limited.

Fordele: Very convenient to all ameneties. Also a nice relaxed comfortable stay. Will use again.

Fordele: Superb location, very easy to reach by car, 5 mins walking distance between New Street Station and the main shopping centre, and the Symphony Hall, but just far enough out to be away from the hustle and bustle if you want time out. About 15 easy minutes walk from the Jewellery Quarter

Ulemper: Mattress was a bit lumpy, so didn't get a good night's sleep, however it's the first time that has happened to me when I've stayed here

Fordele: very good, close to centrum

Fordele: The location was very convenient

Ulemper: Rooms were very hot and the breakfast was so expensive that we went elsewhere

Fordele: god service, hyggelig betjening. Noe lytt mellom rommene

Fordele: The location is excellent, convenient for concert hall, theatre, museum, cinema, shops etc and a short walk from the station. Staff were pleasant and helpful.

Ulemper: The rooms are very tired and those facing the road very noisey, better double glazing would help. The meals are expensive but the hotel is close to the canalside bars and restaurants so it is not a problem.

Fordele: Ideally placed for shopping. Quiet and able to work in my room when required to do so. Room service very good.

Ulemper:

Fordele: the wonderful Italian Restaurant across the way!

Ulemper:

Fordele:

Ulemper: The rooms were not how I imagined from the pictures or describtion

Fordele: Placering Værelsets størrelse

Ulemper: Fjernsynet virkede ikke Bed for blød

Ulemper: Bed

Fordele: Modern hotel near the centre of Birmingham managed by a respected chain with generally good rooms. However, things are looking a little jaded and the location is right by a busy Birmingham intersection so don’t expect idyllic views!

Ulemper: I was invited to upgrade by email prior to check-in for a fee - but on arrival no-one seemed to know about it and it was not processed. The property itself is generic Radisson but for the price, I did expect a little more from the front-desk staff who seemed disengaged and uninterested. I had to ask for the wi-fi password and did not know where breakfast was served.

Fordele: Great location and absolutely gorgeous hotel. We had breakfast in the morning and that was brilliant. My boyfriend proposed to me on Friday night when we went out so it was lovely to come back to such a nice hotel and even have a really relaxing breakfast in the morning.

Fordele: The night porter, maintenance and Breakfast staff were polite and friendly and the breakfast was good.

Ulemper: Reception on arrival were very miserable, mini bar was warm, room card kept cancelling. The hotel was fully booked with Christmas parties so some very loud brash people.

Fordele: The bed was very comfortable and I enjoyed the view from the 9th floor.

Ulemper: The cleaning staff did not knock before coming into the room. The room was poorly decorated.

Fordele: The location was perfect beside the train station and the shopping area I got a room on the top floor

Ulemper: Nothing

Fordele: Stellar visuals of the hotel, room interior and room view. Very professional, friendly and accommodating staff. Central location and close to the station. Luxurious bed and city skyline views. 100% will stay again.

Fordele: Location was great. Staff in general were well mannered. Up to 18 floors. Has a gym, but didn't get to see it. Well sized rooms also. Shoe machines on the floors along with ice.

Ulemper: I have to say I love the Raddison blu brand but this will now be the 1st of two lower than average reviews I'll be writing. First of all I felt lucky and a little excited to get a good deal of £88 per night (with breakfast) as apposed to the £150-£170 most sites were advertising (including Raddison blu on their club Carlson membership site). It started with the arrival with my colleague, a small lobby for the size of the hotel. No one there at first but they came out seconds later so it wasn't too much of a problem. We explained to the front desk that I had booked the rooms for two of us, but rather than looking it was assumed it would be under separate names. Could have been my fault so I'll let that go. We then both checked in, only to find that both rooms were under my name. This was done quite fast, which was good and we were sent on our way with a brief explanation about the breakfast in the morning. Missed the offers that were on hand and not valid at check-in so no upsell. Had they asked we would have taken one of the offers. I did show my club Carlson card and asked if there was anyway of upgrading as to which she said "I'm afraid not as the hotel is fully booked". Which was understandable (remember this part!). I was getting myself together at the reception desk, at which she thanked me. She then thanked me again and gave me a look to say do that somewhere else! I looked around and saw a queue behind me, which I was surprised as there was no one there when we arrived. I apologised when I left the desk but left with a slightly sour taste in my mouth. I then went to my room which smelt of cigarettes. I wasn't sure whether someone was taking a chance on smoking in their room or it was a stench in the actual room. The carpet had stains that seemed well embedded (my colleagues room looked as though blood had been engraved into the carpet with stains too!), the tv had very poor reception (so that was the Brits out of the window). Bathroom was a good size and clean, so was the room in general. But lacked any homely or business feel.

Fordele: I was passed out drunk in my room after a somewhat heated exchange wit my partner. She for reasons only known to whatever deity you pretend to pray to elected to come over. This was an excellent choice assisted by the staff of the Radisson blu hotel.

Ulemper: I have to use a key card to access my floor, its a layer of security that is utterly redundant.

Fordele: Location and the views from the room (stayed on the 15th floor). Cleanliness of the rooms (althought there was quite alot of dust under the luggage rack in the room) and the hotel in general, it is obviously well looked after. However no newspaper was delivered to my room as requested.

Ulemper: Staff are not particularly efficient. At check in, we checked into 2 rooms, one at 1pm and the other at 10pm. Having told the receptionist that we had already checked into a room earlier on in the day she still proceeded to spend the next 5 minutes telling us about breakfast, spa facilities, the gym etc. which we had already heard when we checked into the first room. When we checked into the first room, the receptionsist could not find the booking, even though we tried on numerous occasions to give him our booking conformation with the booking number on it. At breakfast, had eated the rest of our breakfast and were still waiting for 2 fried eggs.

Fordele: We enjoyed the view from our 6th floor room, it was above the traffic so it was very quiet, hotel quiet too even though it was busy, staff were very pleasant and polite.

Ulemper: Chair in our room was very wobbley, asked for aioli (on the menu) with our chips but got tartare sauce (in the bar), would have appreciated more pillows.

Fordele: Nice Windows and views to the city

Ulemper: non

Fordele: Room was spacious and bed comfortable

Fordele: Very modern hotel, stylish and very comfortable beds, superb views of the city from the room, and central to all attractions, perfect location for theatre goers

Ulemper:

Fordele: staff very helpful and friendly,hotel clean and nicely decorated,rooms very nice,good sizeed bathroom

Ulemper:

Fordele: apart from the below mentioned the hotel was amazing and we would recomend it without hesitation to anyone. the front of house staff were very good and helpful. I work in customer service myself and it was nice for someone to 'go the extra mile' for me.

Ulemper: we ordered a double room. when we got to the room it was a twin. i approached the recption and the helpful lady told me there were no other double rooms but house keeping would go up and push beds together and re make. when we got back after the night out it had not been done.i asked the same girl in the morning who apologised and compensated me which was a very nice gesture.

Fordele: central and staff very friendly , and rooms very good in every way.

Ulemper: no

Fordele: i liked at how friendly the staff was

Ulemper:

Fordele: Corona breakfast was OK, Late checkout

Ulemper: Very soft bed, feels like a water bed.

Fordele: How local it was to my family

Ulemper: Nothing was to dislike

Fordele: considering the covid issues at present the staff have done a first rate job

Fordele: Excellent for key worker working away.

Fordele: Walking area for my dog

Ulemper: Nothing

Fordele: Really comfortable stay. I came with my 2 year old daughter for New Years and it is a very family friendly hotel.

Ulemper: The hotel is very far from Birmingham city centre, about a 15-20 min drive and taxi fare is always over £10.

Fordele: I liked that the bedroom was clean and the beds were comfortable

Ulemper: The room was so cold !!! I had to request for a heater which didn’t heat the room up and the heat kept going off.

Fordele: The room was clean and the bed was comfortable, breakfast was lovely.

Ulemper: I have stayed at this hotel many times within the past year and every time I have had an issue with the heating not working, it is very annoying.

Fordele: the welcome was very friendly,use of pool very good,nice and warm in cold weather.

Fordele: Really cheap rooms. A nice place to stay. I would return.

Ulemper: Only downside was that were not given an option of a smoking/non smoking room and although I usually don't mind being around smoke the smoking room we were given was very stale. After returning to the room it always took ten minutes to get used to the smell of smoke. I know that cant really be helped too much but a simple air freshener in the room would do the job. Rooms could do with a lick of paint.

Fordele: Close to NEC and straightforward journey. Staff were so friendly and nothing was too much trouble.

Ulemper: Food in restaurant and bar expensive

Fordele: Very friendly staff, comfortable, great blackout blinds, very quiet rooms, despite weddings going on. Excellent gym and spa facilities. Good bus service into Birmingham.

Ulemper: Drinks and food a bit expensive, went to the nearby Harvester for a nightcap on our second night.

Fordele: Friendliness of the staff & spa facilities

Fordele: Fitness/gym facilities and pool. All staff very friendly and helpful

Ulemper:

Fordele: The room was very clean. The check in & check out process was extremely swift.

Ulemper: The bar was poorly stocked. The bar menu was not very inspiring.

Fordele: Modern, clean, friendly

Ulemper:

Fordele: It was good to find a hotel with a decent size sauna, swimming pool, steam room and a jacquzzi, all of which worked and were clean. The changing room were very very good for this type of hotel

Ulemper: The breakfast experience was a little poor on a quiet Saturday as there was only one staff member on and a lot of things had run out, cooked breakfast, crockery, glasses for juice. Although on a busy Sunday things were much better and almost opposite.

Fordele:

Ulemper: I booked stating that I wanted two rooms adjoining and that I was disabled and requested a ground floor if no lift. When we arrived we were down two flights of stairs round two long corridors before reaching our room. These rooms were not adjoining. I complained and was offered a room on ground floor but my other room was still on the other floor. I had telephoned the night before and confirmed my booking also to confirm adjoining rooms and was assured this would happen. We eventually got adjoining rooms on the following night. The staff were very helpfull but it would have been better without the hassel. The dining room again was poorly staffed. Only one waitress for all of the area. We were served once and then saw no one, we had to go looking for service just for a glass of water. The staff who were on were polite and helpfull. I probaly would use them again for ease of place for visiting Crufts, but would insist on talking to the manager in advance to make sure my requirements were dealt with correctly. My frinds were from the USA and I do not think they would recommend this hotel although often stay in Holiday Inns over there.

Fordele: Size of the room

Ulemper: Breakfast disappointing for a this level of hotel

Fordele: Great value Family room for 4, staff really kind and helpful, late breakfast

Fordele: Staff prefect, bed was comfitable, suite was generally nice. Almost spotless.

Ulemper: Outdated hotel, looks from the 90s 4* hotel, more 3*. No mention of a building site around the hotel and two Tower cranes.

Fordele: Good value for money.central location was great

Fordele: Hotel Bath sink and bath tub was clogs call for service they came late and did a temporary fixed and it work for a day and again it clogs

Ulemper: No parking facilities on premises and no refrigerator in room

Fordele: Lovely place, well located

Fordele: Large comfortable rooms, well heated and great bed

Fordele: Great, location, good food, and comfortable quiet room!

Fordele: the breakfast was fantastic.

Fordele: Excellent location, high standard of room, comfortable bed, excellent en suite with bath and shower.

Ulemper: Breakfast was not very hot and we had to wait until we had nearly finished before coffee was served, but the choice was good. The plates should have been warmed.

Fordele: The location, comfort and cleanliness of the hotel.

Fordele: Breakfast

Ulemper: Room was cold. Staff unable to get fixed so put up with it rather than repack and move.

Fordele: The breakfast was excellent

Ulemper: Excessive car charges £24 sterling for one night was excessive, I presume rooms are going to be updated ...

Fordele: Staff very helpful, nice location.

Ulemper: Room was in need of decorative updating, bathroom was scruffy and tired, heater did not work well

Fordele: Staff really friendly without fail.

Ulemper:

Fordele: very close to town centre

Ulemper:

Fordele: The breakfast was a huge potion and cooked fresh, however everything was deep fried including the mushrooms.

Ulemper: There was no heating in our room, the hotel was run down and dirty, the toilet and shower looked used when we arrived, there were sticky stains on the table in the room, when we asked for an additional blanket they refused but they did supply a heater, the receptionist did not understand me when we arrived, there is only on street parking which the local housing estate also uses.

Ulemper: I stayed in this hotel during the Conservative Party conference. I arrived to find a bleak place, with visible damp on the walls and spiders webs. There was no lighting in my room and the plumbing wasn't working for other delegates. There was no iron, there wasn't even a cup with my saucer to have a cup of tea. In the morning the reception was full of customers complaining that is was 'not fit for human habitation'. It looked nothing like the photographs.

Fordele: Staff friendly

Ulemper: Location. Hotel was dirty old needs a revamp Smelt Rooms were tiny

Fordele: Friendly staff, adequate room size and appropriate facilities. Value for money.

Ulemper: Carpets, floors and shower looking a little tired and in need of sprucing up. Lighting level and distribution in the room not entirely helpful for working at the desk.

Fordele: Clean and pleasant hotel. Good value for money

Fordele: The hotel was clean,comfortable and warm and good location for the function we was attending.The staff were very friendly and helpful.

Fordele: Clean room, comfortable beds, good facilties in room such as tea making and t.v. Quiet area. Good breakfast

Ulemper: Breakfast food good but spoilt by cold plates.

Fordele: Very helpful reception staff as i didn't check in until 1 30 am .

Ulemper: Shower did not run out and was slightly blocked .

Fordele: Personalet var søde og hjælpsomme

Ulemper: Beliggenhed var ikke specielt spændende. Det var nærmest et industrikvarter.

Fordele: imødekommenhed i receptionen og i restaurant og bar......stor hjælpsomhed

Ulemper: manglede en bruser i badeværelset. et lidt større værelse og en stol mere.

Fordele: It was newly renovated. Very plain and simple. Broadband worked very well. Reasonable location close to city centre. Good value.

Ulemper: It would be a good idea if the hotel sold some basic groceries because there is no grocery shop nearby.

Fordele: Det er billigt, men det er bestemt heller ikke nogen oplevelse. Der virker nusset og ikke særligt renligt.

Ulemper: Maling af vægge og udskifning af gulvtæpper. Nye badeværelser

Fordele: velfungerende reception, værelset opfylder det nødvendige selvom det er minimalt. morgenmad svarer ikke til prisen.bar / restaurant ok.

Fordele: Nice quiet location and friendly staff.

Ulemper: Crowded breakfast and run out of food.

Fordele: secure car park

Ulemper:

Fordele: No words just excellent and friendly

Ulemper: Most of things from check in to check out

Fordele: With this current situation Covid-19, I am very grateful for all the help I can get from your hotel, all the staff were still working hard, dressed well, professional and extremely helpful, I can't thank enough. So my thanks to the TEAM! I am very grateful.

Ulemper: Nothing.

Fordele: The location

Fordele: Traveled 3 hours to be turned way as wouldn’t let us stay after accepting payment need a refund

Ulemper: Everything

Fordele: Central location, easy to find. Easy to book. Staff were quite helpful over the phone when I rang to enquire beforehand about coming

Ulemper: Because of lockdown the kitchen and bar were closed so the only way to get food was to order takeaway for delivery. Perhaps the staff could make suggestions about local delivery options for newcomers such as myself...but I appreciate that this are not the usual times.

Fordele: It was all nice

Ulemper: I liked everything

Fordele: Proximity to train and shopping

Ulemper: Not having a clock in the room

Fordele: Location - central to everything. Staff were very helpful. Food was good; drinks were over-priced

Ulemper: Not enough elevators - one (of two) was out of commission for an extended period. Bar is totally lacking in atmosphere; the layout is pretty awful and the pricing is out of line

Fordele: Great location. Friendly staff. Comfortable room.

Fordele: Lovely room, staff were attentive and polite. Any request was granted, fantastic value for money.

Fordele: All staff were very friendly and helpful.

Ulemper: None

Fordele: Lovely big bed. Choice of pillows. Bath + shower.spacious room. Great lighting. Big T.V. clean room. 12 o'clock checkout. Lovely meal in restaurant.

Ulemper:

Fordele: Been staying at the hotel for the past 3 years enjoy the localitiy of the hotel, right in the centre if birmingham, not far from the train station.

Ulemper: Na

Fordele: very clean and friendly, lovely breakfast, will def be using again next year

Fordele: The Reception Staff and Room Cleaning were very helpful and friendly.

Ulemper: The arrangements for breakfast were terrible. It was very crowded and disorganised and the food wasn't as good as I would expect for such an hotel. The staff seemed to be doing their best under the circumstances.

Fordele: Really lovely room, quiet. Breakfast very good and room lovely. Don't be put off by outside of hotel!

Fordele: comfort, staff, location and breakfast time with a lovely choice of food.

Ulemper: This is not actually a complaint - our second morning we had to sit in the lounge bar to eat our breakfast - however, the staff did their best to serve us.

Fordele: Near to Birmingham New St Station.

Ulemper: Although you offer other pillows, the standard foam pillow was the one in the room, I would have prefered a feather pillow as the standard

Fordele: Breakfast is excellent. Lots of choices.

Ulemper: Room is a bit too small.

Fordele: Lovely room, very clean and good facilities. Good vfm especially on nye.

Ulemper: Heating was poor - took ages for room to warm up. Tried to use the phone to advise staff but phone went dead - rang hotel number on mobile and left msge but nobody called back.

Fordele: Convenient location, privacy was assured and the payment process was semi automated rendering personal contact with the owner un necessary

Ulemper: Comfortable bed, relatively quiet with no in house disturbances either. Property was clean and well maintained .

Fordele: The pipes made constant noise all night the curtains were falling down so we couldn’t shut them. There was no TV and I booked a room that said it had a bath yet I got one with a shower. Also house keeping was banging and slamming every single door from 8:30 in the morning! Didn’t sleep a wink, although the bed was clean and comfy. Not worth the money spent. Also no bulbs on any lamps but one.

Ulemper: The pipes made constant noise all night the curtains were falling down so we couldn’t shut them. There was no TV and I booked a room that said it had a bath yet I got one with a shower. Also house keeping was banging and slamming every single door from 8:30 in the morning! Didn’t sleep a wink, although the bed was clean and comfy. Not worth the money spent. Also no working bulbs in any lamps but one.

Fordele: Good localization and cool bed and overall looks nice

Ulemper: Dirty toilet and no option for fresh air in my room

Fordele: Friendly staff, good location, good communal facilities and very good value for money.

Ulemper: The lamps in the bedroom didn't appear to work

Fordele: self-service kitchen

Fordele: 24/7 breakfast option

Fordele: Staff friendly and helpful, efficiently run, felt safe. It suited our requirements for a place to change and sleep - we did not make use of other facilities

Ulemper: none

Fordele: Great location for bars and restaurants with unlimted tea/coffee available 24/7

Ulemper: Kitchen could be a lot cleaner.... and proper pillows please!

Fordele: The casualness of the staff, a very nice common room and a lot to see

Ulemper:

Fordele: Modern, clean and comfortable. Good location.

Ulemper: Lack of privacy when using shower due to no frosting on the glass door from the bedroom. There was also nowhere to hang a towel when in the shower, meaning that you had to leave it in the bedroom.

Fordele: Great staff, very clean

Ulemper: A lot of stairs

Fordele:

Ulemper: Need coat hangers in the room !!

Fordele: Although only opened for a few weeks, the room was what I needed for the overnight stay. Staff very friendly

Ulemper: Signage needs to be looked at both outside the hotel, although scaffolding was still up re paining. Directions from Snow Hill Station a little misleading, need to emphasise that it is more a 4-5 min walk & that you need to cross Great Charles (?) main road via the subway.

Fordele: Lovely place and very reasonable. Can’t wait to come back very soon

Ulemper: Nothing

Fordele: Affordable and convenient .very friendly place

Ulemper: N/a

Fordele: Plenty of parking and a half hour walk to town.

Ulemper: Wasn't clean. Rooms look nothing like they do in the pictures. We were only staying there for a short time but I wouldn't recommend this hotel to anyone.

Fordele: Staff very present, rooms are clean and when requesting a certain location of a room it is given. If there are problems it is sorted.

Fordele: Staff and rooms warm

Ulemper: the bedroom furniture was trashed the bed and mattress were well beyond sell by date pipes out side the room made a unbelievable racket my room number was 264 in fact the Trip Adviser comments where accurate i wont stay again i would of checked out if my stay had been over two nights. Found Memories of the Hotel it was years ago which bears no resemblance to its current condition

Fordele: A clean hotel with friendly staff .

Ulemper: Just a little bit dated

Fordele: Easy to get to

Fordele: The location was good,. Easy access to busses. The reception staff on duty on Friday 7th and Saturday 8th were polite and friendly. The room was not cramped and was clean to start with. There was a room to leave luggage in after check out Plenty car parking

Ulemper: Wi Fi problem. It was going on and off. We have to keep putting our e mail address in to be connected then we eventually gave up. There was a mixed up with our 2nd night booking and for that reason our room was not cleaned, the bin was overflowing and there was no tea, coffee and sugar left for us to use . We had to share the tea bag and milk on Saturday eve and Sunday morning as we did not want to go down to the reception in our night cloths. There was no extension phone to contact the reception. The reception staff on Sunday pm was not friendly.

Fordele: I liked everything about it...

Ulemper: They have gave me another bedroom which I didn’t book lol

Ulemper: Lots of what seems to be emergency housing.kids running round everywhere food and rubbish thrown about and the parents of some of these children are just animal's

Fordele: Needed sleep so was a good place to stay at short notice

Ulemper: No kettle in room , when asked didn’t have one or give me

Ulemper: Having to pay for breakfast. Having to pay for leasure centre. Pool. Sauna. No way. I've stayed all over the world. Never had to pay. The place is old post war concentration camp dump

Fordele: Room nice & clean but unfortunately heating didn't work properly (it was snowing while we were there!) and the TV signal scrambled all the time. The staff were very nice and it was fine for 1 night but probably would have been annying if we'd been staying longer. Health club sounded lovely but didn't have time to use it!

Ulemper: Inefficient heating and poor satellite tv reception.

Fordele: location was the only good thing about this hotel, close to restaurants and city centre.

Ulemper: room smelt of smoke, supposed to be a non-smoking hotel. towels were dirty, room not clean, could do with redecorating.definitely not worth £70 a night. if you're looking for a good "quality" hotel do not stay here.

Fordele: Reception staff responded quickly and efficiently to request for an alternative room as room 202 was so cold the bedding felt damp. Upgrade to Room 72 Family Room was generous and it was very warm and spotlessly clean. Breakfast was good and breakfast staff seemed much more organised and gave better service than evening staff (see below) - although both were very friendly.

Ulemper: Poor quality of food in restaurant. Too many staff did not seem to know what they were doing. Order for evening meal wrongly taken. Main course arrived before starter. Then clearly same main course had been reheated to serve (lukewarm) again later. We were not informed on booking that extensive reburshments/decorating taking place - stairs to Room 202 filthy, dust sheets were on carpets to and outside room - hazard - then the room itself was so cold, When asked Reception to do something about it we were initially given an inadequate small fan heater. Upon visiting Reception we were upgraded to better (and warmer) room.

Fordele: The price of the room was reasonable and only a mile away from the city centre (Broad st). Staff were friendly

Ulemper: On the coldest night of the year so far our radiator was not working in our room and clearly wasnt working prior to our check in. Excuses were made to leave it 30min but we had already waitied 60mins for it to warm up and no go. Extra blankets were provided when we complained

Ulemper: The fact that ther disabled car park spaces were blocked by inconsiderate people. They were not pasrked IN the spaces, but in front of them.

Fordele: vi fik et andet værelse uden problemer da der var noget galt med toilettetVi fik forlænget vort ophold een nat og fik værelserne til samme pris..

Ulemper: Man kunne godt tilbyde billigere varianter af morgenmad.

Fordele: Hotellet ligger centralt og er et dejligt sted at være

Ulemper: evt nye madrasser på de gamle værelser

Ulemper: Et mere PC bruger venligt skrivebord og stol på værelset ville være ønskeligt

Fordele: we did'nt really have much timeto enjoy evrything like we wanted to use the swimming pool and all the other facilites but there was'nt enough time

Ulemper: no

Fordele: Very pleasant and helpfull staff.

Ulemper: Lift problems

Fordele: staff were really up for helping.

Ulemper: rooms were appalling. bed was okay but windows caked absolutely caked with black stuff and in my first room carpets that had tape all over them. In need of refurbishment. downstairs was okay.

Fordele: comfortable bed

Ulemper: poorly trained restuarant manager

Fordele: Rigtig dejlige værelser. Eksklusivt. Gåafstand til tyrefægtningsarena, shopping og mad.

Ulemper: Personalet syntes distraheret; adskilt. Under gennemsnittet service i restaurant og bar.

Fordele: Everything was lovely had a pleasant stay

Fordele: Fantastic hotel.

Fordele: Given it was under the shadow of COVID the whole process could not have been smoother or nicer under the circumstances

Fordele: Everything is very nice and clean, receptionist was absolutely lovely and welcoming yesterday! Would 100% be coming back

Fordele: Clean rooms, modern, fancy

Ulemper: Breakfast is nice but a little steep on the price

Fordele: Everything was just perfect and the staff have been an amazing support with helping me with my anxiety and depression through the hard times

Fordele: Bar pints bit pricy thou 6 pound a pint

Ulemper: No fridge in exec room

Fordele: Fresh and modern feel

Ulemper: It was fine no complaints