Bloomington Hoteller

The hotel was nearly empty on 12-25-15 Christmas. But they still choose to put us next to an employees families young children who where yelling and banging into our wall where our bed was. Asked for ear plugs, they had none. It really set us back being overly tired for our road trip to Florida. I will never stay here again.

Rate After the great difficulty at check in, my expectations were not very high. Because we could not get in until midnight we experienced nothing besides the room which was pleasant but a little dated Bed was comfortable. Kids found a cheeto in their bed. Again it was a bargain with non professional staff so I wasn't all that surprised. For another $10 you can find better.

The room was dirty, with dirty wash clothes laying on the floor when I arrived. There was patch work done to the walls with no paint. The walls had many stains, scuffs, and mystery substances. The ice bucket had some sort of syrup all over it and in it. The bathroom had toothpaste all over the walls, the counter had not been wiped and there was someone else's facial hair trimmings all over. The wash cloths had holes in them as well. Can't say I would stay here again.

Central location and close proximity to the Mall area were both positives. The staff was OK as long as honesty isn't a criteria. When we arrived, we were given the wrong room (one king bed does not work for a family of two grandparents, one adult daughter and a baby). We were told that they were sorry, moved to a two-queen bed room, and assured we would be given a different room the next day. When we went to the desk the next day, we were told that we were on a waiting list if there was a cancellation but no rooms were available--that they would call us if a room was available. They then put us back in our original room. Unfortunately we had pre-paid. They refused to issue a refund, citing the clause in the pre-pay agreement. We paid for the two-king room, were given a one-king and had to rent a room in a nearby hotel for our adult daughter and grand-child. The two-queen room we had on night one was filthy. The one-king room was cleaner. The fireplace in the one-king room did not work. They did not service the room everyday. It seemed to be a "by chance" sort of system--some days we had housekeeping, other days we did not.

The room was clean and it was easy to get to off the interstate. The lobby and hallway had a horrible b.o. odor. The maids did not come during our two night stay. Plus, I was awakened by the sound of construction at 8am Saturday morning.

It was less than 24 hrs, that we stayed in this hotel, but the room was of a good size with light and of quiet location Not that I can think of

Room was spacious and décor and furnishings were on the higher end. Really enjoyed the pool and hot tub. The continental breakfast was good, they changed the selection daily and they offered appetizers in the evenings but we were not there to try them. The carpet was filthy. We found dirty dishes in a bedroom drawer. I left a packaged food item and when I called about it they said they had thrown it away because of state laws. When I questioned them about food I had in the freezer they got rude.

The young lady who checked me in was great it was the next morning where my complaints began. Had no problem with our room until the morning of check out when I was accused of smoking in my room which I was not doing. After I checked out I received a message that I would not be able to return because they found evidence in my garbage bad business!

Nothing really for this particular property 1. Carpet had big stains as we entered the room. - Expected better room for $---- cost.. 2. Strange odor in the room. I complained and the attended sprayed Free-breeze. 3. Mattresses appeared to be worn out. 4. Bathroom was not clean as well.

It was inexpensive. Old carpet had been replaced with new laminate hardwood, new bed, bed linen, tv. Best rate was only available on line. Clean and comfortable with fresh paint. Fair value for an inexpensive night stay. Did not try the free breakfast. Best rate was a smoking room, only disclosed at booking time. 800 number was argumentative. Local number only picked up on the 4th try. Front desk was less than helpful as they sat and watched videos on their phone,since the lobby tv didn't work. Drop down ceiling in bathroom was water stained brown and sagging. For a newly upgraded room the bathroom wall trim was old and loose, poorly covered a hole in the wall big enough for a coffee cup. Towels weren't part of the upgrade, old and worn. Parking was limited due to construction. Outside dumpster was overglowing. Door key has phone number for local pizza that doesn't deliver to this location.

Small bathroom/ shower. Lobby smelled really strange.