Hoteller i Brooklyn i nærheden af Gowanus

Front desk in check in were friendly and inviting. Room seemed very clean. BEDBUGS! Woke up with many bites. I tried to talk to them about it. I received a runaround including a scolding from their 'customer service manager', about how I should have gone right to the hospital. For bedbug bites? No I was in NYC for work

Hotellet vidste ikke, at vi havde booket værelse. Såfremt vi havede booket via Booking.com skulle vi kontakte dette bureau, de ville/kunne ikke gøre mere. Heldigvis var der værelser i overskud, alternativt havde vi ingen værelser!!!

The hotel is within walking distance from the subway and there is a great BBQ place across the street. I booked a room for August 19-20th. When I arrived, I was issued room 301. When I entered the room there was an overwhelming marijuana odor, and a towel was wrapped around the sprinkler system. When I reported this to the supervisor on duty( Janelle) she asked me if I'd like a room change, to which I agrees to and was moved to room 913. When I entered room 913 it was very warm, I checked the thermostat and it read 78 degrees. I addressed this issue with Janelle and her response was as follows "Sir, the air conditioner in that room is working fine because there were people in it before you" I replied that it was uncomfortably hot in the room, and I was unable to sleep in that heat. She said " I have other customers who are checking in to worry about, we can't just switch your room because you think it's hot. I will send someone up to check on the air conditioner" She sent up a maintenance worker, who told me that he felt it was cool in the room because he "just ran up 9 flights of stairs, and he felt just fine" This is outrageous and unacceptable customer servIce. I was put into a room with a fire hazard, and moved to a room with no AC only to be told I didn't know what the temperature was and that there were other customers to worry about.

The elevator was out of service. I booked online but they charge me twice and charge me for car parking 50$

The hotel was perfectly fine for a place to stay. The rooms are small, but it's New York so I expected that to be true. Since I only needed a place to sleep for a few days and wasn't spending time hanging out in the room this was just fine. The location is great. The hotel was a little bit noisy at night and sound traveled in the halls well - but it wasn't that bad and didn't keep me up.

Clean and comfortable rooms Short and early breakfast hours. Extremely small lobby, dining, and guest rooms. Manager avoids customer requests by not answering the listed phone number, even when the caller is hotels.com. Manager was the first one in 5 years of using Kayak who refused, rudely, to allow courtesy cancellation of third night with 48 hours advance notice. Family travel is prone to changes, so this Inn should be removed from Kayak and La Quinta affiliations.

The room was extremely small!!! The parking lot as well! Only enough room for 10 csrs. Get there early to get a spot.

The staff was very nice and helped when asked. The area the hotel is in made the value for the hotel not worth it. Hotel is not as close to downtown as it sounded like and not much around in the way of food etc.

The staff was friendly and accommodating and security personnel was always visible. Security cameras are on every floor, at each exit, and outside of the building. The rooms facing the street were noisy. Cars could be heard quite easily at all times of day and night. The corner room was very small with hardly enough room to get past the end of the king-size bed into the bathroom. It was only about two feet from the desk and chair from the end of the bed. Two people would have been bumping into each other and would not have been able to get pass each other if one was seated at the desk. As for location of the property, I would not want my daughter to walk at night the one block from the metro to the hotel because the streets were dinly lit and the area is surrounded by auto repair shops and rough sidewalks.

Cheap comparedto the ntime spend at the hotel. Close to subway Breakfast room too small and the assortment is very limited

Clean rooms, well stocked breakfast, pleasant staff Parking too limited! We parked in an off-sight Super-8 "lot" and were called down at 11pm to move our car so that another guest could park their truck behind us. They crashed the truck into another guests' car in the process! Needless to say, we found street parking.