Hoteller i Brooklyn i nærheden af Gowanus

Front desk in check in were friendly and inviting. Room seemed very clean. BEDBUGS! Woke up with many bites. I tried to talk to them about it. I received a runaround including a scolding from their 'customer service manager', about how I should have gone right to the hospital. For bedbug bites? No I was in NYC for work

Room was ok & comfortable Very poor elevator service - really could a second one, esp. for maid service - dingy hall carpet - hard to change temperature in room

I had mistakenly made my reservation for the next day. One of the front desk employee was exceptionally rude. Instead of attempting to help like the other front desk employee was doing, he dismissed me with no further assistance. I had a phone charger and my phone had died, he would not help me charge it. I wanted to us my phone to find a different hotel that I could stay at. I was inebriated, but your employee is not a health care professional to make that accusation.

It was close to a subway station, and the staff were friendly. The AC in the room worked well, and the shower had good pressure and hot water. Breakfast was very good, and they had a respectable biscuits and gravy. Very tiny room, even the mattresses felt like they weren't even full sized. No closet at all, just a tiny wardrobe that was already half filled with the iron and board. One of the phones didn't work. The room-darkening curtains did not close all the way. No luggage rack, so we had to stack our suitcases on the desk and chair. There was also no mini-fridge, but honestly where would they have put it, under the sink? The door wouldn't close tightly and did not feel very secure. The elevator was incredibly slow.

We have stayed at this hotel before and found it to be convienent , it's near my daughter's apartment. the staff are friendly and helpful. the are clean.

It was clean and convienent...staff was helpful and friendly.

The hotel is within walking distance from the subway and there is a great BBQ place across the street. I booked a room for August 19-20th. When I arrived, I was issued room 301. When I entered the room there was an overwhelming marijuana odor, and a towel was wrapped around the sprinkler system. When I reported this to the supervisor on duty( Janelle) she asked me if I'd like a room change, to which I agrees to and was moved to room 913. When I entered room 913 it was very warm, I checked the thermostat and it read 78 degrees. I addressed this issue with Janelle and her response was as follows "Sir, the air conditioner in that room is working fine because there were people in it before you" I replied that it was uncomfortably hot in the room, and I was unable to sleep in that heat. She said " I have other customers who are checking in to worry about, we can't just switch your room because you think it's hot. I will send someone up to check on the air conditioner" She sent up a maintenance worker, who told me that he felt it was cool in the room because he "just ran up 9 flights of stairs, and he felt just fine" This is outrageous and unacceptable customer servIce. I was put into a room with a fire hazard, and moved to a room with no AC only to be told I didn't know what the temperature was and that there were other customers to worry about.

The elevator was out of service. I booked online but they charge me twice and charge me for car parking 50$

Extremely tight quarters

The hotel was perfectly fine for a place to stay. The rooms are small, but it's New York so I expected that to be true. Since I only needed a place to sleep for a few days and wasn't spending time hanging out in the room this was just fine. The location is great. The hotel was a little bit noisy at night and sound traveled in the halls well - but it wasn't that bad and didn't keep me up.

The neighborhood. You could hear everything thanks to the super thin walls. The bed was not that comfortable. I think my dorm room in college was more comfortable than that.

The staff was friendly and accommodating and security personnel was always visible. Security cameras are on every floor, at each exit, and outside of the building. The rooms facing the street were noisy. Cars could be heard quite easily at all times of day and night. The corner room was very small with hardly enough room to get past the end of the king-size bed into the bathroom. It was only about two feet from the desk and chair from the end of the bed. Two people would have been bumping into each other and would not have been able to get pass each other if one was seated at the desk. As for location of the property, I would not want my daughter to walk at night the one block from the metro to the hotel because the streets were dinly lit and the area is surrounded by auto repair shops and rough sidewalks.