Super fint hotel. Flotte og godt indrettede/udstyrede værelser. Bør vurderes til flere stjerner end det er. Ligger lidt langt væk fra Manhattan, så ønsker man at befinde sig "downtown" hele tiden under ferie, og ikke ønsker at tage de 20 min. med undergrundsbanen, så er dette ikke hotellet. Værelsesdørerne lukker med en del kraft og det støjer ret meget på hele etagen. Snak på gang, går højlyt igennem værelsesdør. Isolering af dør vil afhjælpe dette.
super hotel, beliggende i et rigtig hyggeligt område med masser af lækre restauranter og små butikker. Tæt på subway stationer og kun 2-3 stop til manhatten. Fin detalje at sæbe, shampoo m.m. var økologisk og fri for parabener:-). Kommer helt sikkert tilbage!
Pæne værelser. Hjælpsomt og venligt personale. Fin service med gratis pc-adgang i lobbyen.
Vi var meget glade for at bo på Nu hotel. Personalet var meget søde og hjalp os med alle spørgsmål. Morgenmaden beskrevet som Continental breakfast var skuffende. Der er ikke meget næring i wienerbrød og kaffe. Det kunne have været rart med "rigtig" mad med brød og lidt pålæg selvom der også var juice og lidt frugt. Det er vores absolut eneste skuffelse.
This place is fine but by the time you add up all the extra charges - city taxes, state taxes, etc... what you thought was a decent price becomes 100 more. Next time I will select a lower price to start.
the location was perfect for our main purpose in visiting Brooklyn. the lack of clarity over charges. When a price is quoted for the room, restaurant, drinks etc it should include all the taxes etc
The room was immaculate and the complementary items were from bath and body works. The bed was extremely comfortable with huge pillows. We requested a late checkout for our wedding night and they easily accommodated us. We requested a King size bed and did not get one. The room was extremely, extremely small for the price and we paid extra for a view and it was nothing spectacular (just the back of a few dark buildings).
Cleanliness. Lighting. View Room service very expensive. Internet should be FREE
None Evening staff was very nasty she implied I did not hear very well when I ask questions on parking space when I checked in. They never told me is was come first, first serve bases and I needed to go get my own space wherever I found one to park. They just said, there was parking on the inside. There was no extra blankets or pillows. Iron or ironing board and the rooms heater did not work well either. We were very cold that night. Unfortunately, we were there for a funeral which made our experience at your hotel more depressing..I Will not book or recommend this place to anyone. It was not worth the money I paid to stay here. I have stay at 4 and five star hotels and this was not a star..
Good welcome, good assistance to get a taxi. The phone in my room was not working well, I mentioned this to the recpetion several times, but they did nothing. The receptionist was even thinking I was stupid.
I appreciated being able to eat breakfast. Location was good for me. The room was very clean. I would have liked a coffee maker in the room.
Clean, well equipped, nice to have on site parking Very very very loud at night; despite being on the 4th floor, people were yelling, slamming doors, and walking around until 4am.
Clean Fire alarm went off three times in the night, house keeping was obnoxiously loud in the morning, to the point that I could not sleep and had to wake up. Could not get a hold of management for two days, and after demanding to be comp-ed for my horrible night's stay, was only given $55 back.
This guest did not leave comments about this hotel.
Clean and quiet area. Small room but other than time everything was good.
The ladies at the front desk were awesome. The shower doors were a little tough to move for a senior citizen.
Location and customer service No
The hotel was very clean. Dont know if the bed was a Queen, it appeared very small, we have a queen at our house and it appears larger than that one Our room was across from the vending machines #217 and the noise was terrible. The subway noise was all night long. (I know you cant do any thing about the subway train) I could not stay there again. My husband and I slept 1/2 hr.
This guest did not leave comments about this hotel.
location and cleanliness The staff was not very cordial or accommodating.The front desk girl who was working in the afternoon when I checked in tried to give convince me that she did not check me into a handicapped room when in fact a maid confirmed it.. I did not appreciate it..
Front desk staff was rude.
close to subway. good computer with printer available for guests. helpful staff. close to shops, restaurants, etc. comfortable bed. no bathtub in room. room was very small. no microwave in room. No laundry room in hotel. was weird about my choice NOT to have housekeeping-- suspected I was hiding something-??! hot breakfast food was grose. weird smell throughout hotel.
This guest did not leave comments about this hotel.
excellent. NThe staff were very friendly and had excellent customer care service . O I really enjoyed my stay.
The hotel's location was in the heart of Bay Ridge. The Breakfast room and breakfast was very good compared to other places where we've stayed in Brooklyn. There were hairs in the shower and the room's air conditioning was noisy and inefficient. This hotel property needs upgrading.
Prisen - ikke andet
Bad neighborhood but close to subway There was no safeboxes
Værelset var pænt og nydeligt, og jeg kunne parkere gratis ved hotellet, der lå ovenpå en metrostation, så det var nævnt at komme omkring med metroen (subway)
Motellet lå tæt på metroen til New York, så der tog ikke lang tid for at komme til centrum
Udmærket hotel til prisen. 20 minutter med Subway til Manhatten, Subway Hasley st ligger lige overfor hotellet. Morgenmaden består af bagels og donuts, ikke noget særligt, Morgenmanden skal indtages på værelset da der ikke er noget morgenmadslokale.Skråt overfor hotellet ligger Bill`s restaurant hvor der kan spises udmærket morgenmad til meget rimelige penge indtil kl. 11.00.
Few things... The furniture in the hotel is new, but the room is not confortable... the space in the room is very narrow. The bathroom is the only thing that I like... and the breakfast. The room was very narrow! O request to staff to change my room, but they were not polite and rude! I defenitely do not reserve another night there!
Nice & clean and Good value for money, near to subway station. Most of the staff were helpful apart from the older guy when I first arrived who was abrupt and unhelpful, which you could do without after a 3,000 mile journey when I friendly welcome would be nice!!
Booking was fast easy and accurate There were filthy used condoms in our room that my seven year old daughter discovered and no one has returned my call to resolve this issue yet!
The hotel did not have record of the price that I had booked the room at. It wasn't until I produced my booking .com acknowledgement that they were acknowledged the price. They wantwed to charge me $40.00 more per night for the room.
everthing was nice and clean and the lady that was in charge of the breakfast room was very kind .
location and professionalism no breakfast in bed
It was a great hotel for the $, considering the prices of hotels in Manhanntan.
It was comftarble and a the room was clean, I had a great stay. Staff at the front desk was a bit rude. overall everithing was good.
it was mainly convenient and it served it's purpose compact size of the room was not pictured acturally.
Very Very cool. From a British viewpoint it is like Malmaison but taken to the next level and with the addition of 5 star service. The concierge are very good at getting you into those 'hard to book' restaurants. The private guests only rooftop bar is very nice.
Valet took >45 minutes after being told 10-15 (I allowed 20). Had to request iron, wastes time. Tub drain was fully clogged and GROSS so water did not drain. Shower vent grate was FULL of GROSS dust + mold. Noise outside from traffic, garbage trucks + roof party letting out kept us awake ALL NIGHT, absurd! Sounded like windows on Lex.ave. were open, but they weren't, they're just inadequate!
The service, room, restaurant, location were excellent.
Location is great - the art is amazing and the roof top terrace restaurant/ bar is top
Room set up Very poor service! I had water & juice poured over me during breakfast with no apologies! Tea was served without tea cup! Bathroom light was out for one day and not replaced. Laundry list was not provided despite repeated requests.
Staff were very helpful and always on hand. The room quality was very high - the recent refurbishment has really focussed on top end materials and furnishings and for a hotel in central New York, the room was of a good size. Its central location in NYC is very helpful to get uptown or downtown and its situation gives an unusually peaceful night sleep in such a busy city. The roof garden was very nice, as were the bars, but some of the hotel claims are overdone. Cocktails are expensive by the time you add on service and tax.
the room and the position and the "edginess" of the hotel our first room (before we changed) only had a shower and not also a bath
unique, great location - very little street noise.
The rooms were cute. Not to small. Stayed here for New Year's Eve. Wanted a bucket of ice for the room so my wife and I could keep a bottle of champagne cold. They actually charged us $5 for the bucket of ice. Not even Motel 6 charges for ice. Room was also very hot and a lot of noise from the street and hallway. Bed hard and uncomfortable.
location is fabulous, rooftop bar was very nice. the room was very small.
The staff was really friendly and helpful. The hotel design and atmosphere were great. The bed was very uncomfortable - really hard. I stay at alot of boutique / pricey hotels and this was the worst bed I've had.
The hotel is within walking distance from the subway and there is a great BBQ place across the street. I booked a room for August 19-20th. When I arrived, I was issued room 301. When I entered the room there was an overwhelming marijuana odor, and a towel was wrapped around the sprinkler system. When I reported this to the supervisor on duty( Janelle) she asked me if I'd like a room change, to which I agrees to and was moved to room 913. When I entered room 913 it was very warm, I checked the thermostat and it read 78 degrees. I addressed this issue with Janelle and her response was as follows "Sir, the air conditioner in that room is working fine because there were people in it before you" I replied that it was uncomfortably hot in the room, and I was unable to sleep in that heat. She said " I have other customers who are checking in to worry about, we can't just switch your room because you think it's hot. I will send someone up to check on the air conditioner" She sent up a maintenance worker, who told me that he felt it was cool in the room because he "just ran up 9 flights of stairs, and he felt just fine" This is outrageous and unacceptable customer servIce. I was put into a room with a fire hazard, and moved to a room with no AC only to be told I didn't know what the temperature was and that there were other customers to worry about.
Convenient and close to subway and Long Island Rail Road Hub. The wiFi was weak and inconsistent. The tv signal was constantly freezing and skipping during the Giant game.
The elevator was out of service. I booked online but they charge me twice and charge me for car parking 50$
Close to Metro One elevator, No bath towels, limited toiletries, no soap, no shampoo. No easy chairs in room.. Poor value/
It was clean and convienent...staff was helpful and friendly.
This is a no frills, only the basics hotel but with the clean and comfortable furnishings that you expect from a Holiday Inn. Plus its at half the cost of the Manhattan Hotels. On the fringe of the Brooklyn Brownstones, it's right by the R,N & D subway line which will all take you right into Manhattan and one stop away from Atlantic avenue for transfer to most lines and the LIRR. There are a couple food places across the street, Dinosaur BBQ being the best of your choices. If you are looking for a reasonably priced hotel that is clean and comfortable and are willing to navigate the subway its perfect. If you are hoping to be a couple blocks from the action and take a quick cab to times square then your looking in the wrong place. But if thats what you want you will pay twice as much for that. Again, no frills, do have a free breakfast with eggs, cereal, juice, fruit ,muffins but you're not going to see a gym, or pool, or bar in here. You come, you check in, and then you go out to explore! If you don't like that, then again this is probably not for you. Also, other than for your luggage, take the stairs. Only one elevator and its kind of slow. But again this is NYC, if you can't take the stairs ,you're not going to get very far in the city!
location is perfect for visiting my grandson. Lower rates
Helpful staff Long walk from ecerything
Room was ok & comfortable Very poor elevator service - really could a second one, esp. for maid service - dingy hall carpet - hard to change temperature in room
I had mistakenly made my reservation for the next day. One of the front desk employee was exceptionally rude. Instead of attempting to help like the other front desk employee was doing, he dismissed me with no further assistance. I had a phone charger and my phone had died, he would not help me charge it. I wanted to us my phone to find a different hotel that I could stay at. I was inebriated, but your employee is not a health care professional to make that accusation.
It was close to a subway station, and the staff were friendly. The AC in the room worked well, and the shower had good pressure and hot water. Breakfast was very good, and they had a respectable biscuits and gravy. Very tiny room, even the mattresses felt like they weren't even full sized. No closet at all, just a tiny wardrobe that was already half filled with the iron and board. One of the phones didn't work. The room-darkening curtains did not close all the way. No luggage rack, so we had to stack our suitcases on the desk and chair. There was also no mini-fridge, but honestly where would they have put it, under the sink? The door wouldn't close tightly and did not feel very secure. The elevator was incredibly slow.
We have stayed at this hotel before and found it to be convienent , it's near my daughter's apartment. the staff are friendly and helpful. the are clean.
Personalet var meget hjælpsomt og venligt. Det lå godt, ikke så langt fra East Village og Greenwich og alligevel nær ved det centrale Manhattan. Desuden dejlig tagterrasse og gode fællesarealer. Morgenmad var lidt vel dyr, men god.
God beliggenhed, fed tagterasse og ok værelser. Den ene dag var der ikke varmt vand som heller ikke blev løst så vi måtte bade i koldt vand! Vi fik dog kompenseret med 50 dollar så det var ok.
The staff where friendly, hotel located in nice area Room to small, please when you say room with a view be more specific
i liked the head of staf - when she dident see the resorvation in their computer she calles the booking.com reservations and made shure that every think was ok on her free time - she was great the prices that the hotel gives are high for the facilities - they could lower the rate a little
Good hotel. Nice bar downstairs. Internet is free. Design quite strange. I guess they tried to imitate urban style. But it looks a bit depressive (dark brown and black colors, metal elements of bed and chairs).
Staff was very helpful. location is great. rooms are clean and beds comfortable. I would stay here again for sure.
the rooms were compact but extremely comfortable - the people that cleaned the rooms did a perfect job - the sheets and towels were cleaned every day
It has a reasonable location in the heart of NYC. It was very disappointing overall, and did not meet our expectations. The room was described as having two double beds, when in fact it came with two single beds, the description of the room should be changed to twin room. The furniture in the room was also in poor condition and looked cheap, overall very poor value for the money paid.
The staff was very helpful when I told them that I left my wallet at home with my ID and credit cards... They contacted my fiancee via email to verify my identity and cheked me in. Very grateful, thank you!
Comfortable beds and adequate size room. Like not having to walk down long hallways. Very quiet even facing street.
Convenient location, nice desk staff room too small for comfort...elevators not effecient
Excellent location, friendly staff, free internet in room. Because the hotel was set back from buildings either side the room was naturally quite dark, and tended to be a little noisy, but it is on a busy street
The front end staff was always very helpful and pleasant
Situation and free internet. Staff quite friendly. I found strange that the hotel couldn't provide any bill with the excuse that hotel was paid via bookings.
Beliggenhed central tæt på alt, inklusive Grand Central Station. Udsigt fra værelset til East River og til Chrysler Bldg. fra badeværelset. Meget fint værelse (suite) på 11. sal med store rum og lækker indretning. Te-køkken er stort og fint men uden selv helt basalt udstyr. Vi fik efter anmodning en kaffemaskine og en el-kedel efter et par dage, men det forekommer lidt uigennemtænkt, hvad man vil med det te-køkken (vi boede der i mere end en uge).
Perfekt beliggenhed tæt på Grand central station med Subway og gå afstand til Empire state building. Restauranter , supermarkeder og Deli's rundt hotel. God morgenmad på hotel. Lidt udstyr i pantry / køkken. Tallerkener og bestik.
Tag terrassen var ritigt god,fin udsigt, meget lydt imellemværelserne. Meget lydt imellem værelserne
Hotellet ligger lige ved siden af Ground Zero med udsigt dertil! Prisen var ok (men det er nok pga at hotellet er under opførelse) den stiger nok når det er færdigt! Hotellet var under opførelse! Så der var ikke helt styr på køkkenet endnu! Men det kommer jo selvfølgelig med tiden!
God placering på lower Manhatten. Ingen støjgener fra byggeriet ved ground zero Hotellet er endnu ikke færdigt og som følge deraf vist heller ikke alle elavatorerne. Dette gav en del ventetid især omkring morgenmads situationen da alle gæster skulle til 2. sal på samme tid og tilbage igen kort efter da morgenmaden skulle indtages på værelset grundet de meget begrænsede siddepladser ved buffeten.
Efter jeg blev budt velkommen, fik jeg at vide at prisen havde aendret sig og det var blevet dyrere. Holder jo ikke hvis man regner med prisen fra nettet.
Godt værelse med ro. God morgenmadsbuffe. Jeg synes ikke, at personalet i receptionen var særlig serviceminded.
Nothing I liked. Worst costumer service!! Front desk guests service were so rude. My room was already paid and booked for but still had to wait two hours just to get my room!
Friendly and accommodating staff! Loved that everyone was there willing to help. Also liked the security of staff checking to make sure that all guests coming into the hotel were in fact supposed to be there. Didn't like that there wasn't a fridge and/or microwave in the room given the price. Room was very nice but for the price I would've expected at least a fridge.
The room was spacious for NYC standards and very clean and well kept. The furnishings were modern and kept up to date. The staff was friendly and accommodating. We enjoyed our stay. It would have been nice to have a refrigerator in the room to keep our water, wine and cheese cold.
Items of our luggage were stolen
Nice hotel Check in process was BAD Booked via Kayak and they did not have my reservation I had a confirmation # Took almost an hour to resolve
Close enough to walk many places. Staff was extremely friendly. Horrible view from window.
I gues for us-measures this Hotel has to be considered old The Service is excellent and it is Central
We appreciated the entire stay. It was quiet, friendly staff, clean, accomodating, close to subway. Good food . We had to leave. We have recommended it to others and will be back.
Clean rooms, Small rooms
Location, rooms are comfy , free internet My mother's shoes were stolen, Along with my nephew's (2 and 1/2 yo) pillow and toys. The shoes were inside a suitcase the entire time which makes the case even worse. We complained at the front desk, but the staff were unapologetic and did nothing to solve the issue.
Nice interior All staff Ive come across felt like security. They dont respond to greetings. When they selectively ask to see your room keycard to enter the hotel and you see the people in front of you stroll right in while you get "carded" almost everytime...Im a well groomed mid 20's asian business man on vacation what more do you want? And in the heart of korea-town no less! I avoided the staff for the rest of my stay due to their less than friendly disposition and most times they seemed too busy to talk to you because they are allll on their phones textingg! Mainly speaking of night staff. For such a historic Landmark of a Hotel the staff certainly takes away from its authenticity,beauty and glamour. As far as the rooms go everthing seemed fairly clean and nice. Only issue was the brown water I had to shower in and the air condition wasnt working the first day but their engineering staff promptly fixed the A/C unit.
I love this hotel. I love the staff and I love the rooms. This feels like a hotel in a small town. I always reserve here even if the price is more expensive. Keep up the good work chandler. Better gym room.
Old shower and bathroom
Convenient and close proximity to our corporate office.
minibar was loaded with choices deceptive staff. gave me a different room with a smaller bed than the one I paid for. but after waiting on lobby for an hour after my check in time because the manager hadn't inspected the room, I was too tired and Aggravated to argue!
Staff was amazingly attentive. No ice on floor
Friendly, helpful staff. Bad view out of room 733.
friendly staff simple old NYC charm, architecture large, well appointed rooms for an older hotel easy access to meetings
The location is great. The bathrooms are nice. Internet worked well. However it lacks the charm I was expecting from a boutique hotel in New York. The rooms have an old feeling. The decoration in general is fairly old style. And when we tried to get room service for breakfast nobody picked up, we were told we will be called back and after 30 min we just gave up. Not worth the price, I would rather do a Hilton or Hyatt for same price with much better bed, service and vibe.
Excellent facilities, clean rooms, great location, right in the heart of Manhattan.
The staff was amazing. Polite and personable, always willing to help and proactive in resolving any booking issues. Would definitely stay again. Also, there is an amazing shop right on the next corner that has an incredible selection of foods, from ice cream and pizza to a full salad bar, that stays open for your late night cravings. Conveniently close to the hotel. If I must search for something negative to say..... Maybe the room seemed a little cramped? Didn't affect us because we were out and about but had we stayed in I suppose we'd have to use the descriptor "cozy."