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Staff was on point and so friendly. I love the neighborhood and all the shops. Breakfast area was a bit crowded. I was asked my room number before I was given my cup of coffee.
Beautiful, clean hotel. It was a great escape from downtown but close to everything. Not too close to the Subway (5ish blocks away) but Lyft/Citi Bike are super convenient. Staff is amazing and friendly! Lots of noise from the hallway, doors must be hung wrong.
I had a great experience, the hotel was in a very good location, within minutes to manhattan. A walking place and very near to the NYC public transport. wonderful service, all the staff I interact were very helpful and very professional N/A
Convenient to Manhattan, easy walk to Brooklyn Bridge, subway line. Though clean and nicely decorated, room was small and there was limited closet space and no drawers.
The price was great as it's newly opened and seeking customers. The staff was juggling a lot of issues, and they maintained professionalism and friendly calm. The decor was modern and comfortable, the location perfect for my visit. It took 2 calls to the front desk to get the noisy twenty somethings to quiet down in the middle of the night. Generally the walls seemed thin and the doors closed loudly. We had no soap in the shower dispensers, but it was taken care of. The tv system stopped working just when we wanted a little rest... But these issues were handled professionally.
The workout facility was pretty awesome. By far the best one I've seen at a hotel! Rooms we a tough small but expected. Everything was great even the people... only had one issue... see below I was really upset when I booked the room it said free parking and when we got there we had to payou $50 to park over night.
Our room had no phone numbers on it like the front desk I had to use my phone and call the outside number. Had no directory for any place to go to eat. Or anything to do.
Staff friendly, comfy beds with great pillows -- very comfortable, reasonably quiet, EXCELLENT location, great walking distance to everything I needed. Fake perfume smell was awful--needs to go. Caused me allergy and asthma attacks. Advertised free breakfast - no free breakfast. Toilets didn't flush right.
Facilities and amenities were clean and contemporary. Staff was friendly and happy to help. Noise level - we could hear everything clearly in the hall and abutting room(s).
Excellent location, close to subway, Brooklyn Bridge, and shopping. Great room, friendly/helpful staff. Food options in the hotel itself are limited; fortunately, there's plenty of options within easy walking distance.
Vi var meget glade for at bo på Nu hotel. Personalet var meget søde og hjalp os med alle spørgsmål. Morgenmaden beskrevet som Continental breakfast var skuffende. Der er ikke meget næring i wienerbrød og kaffe. Det kunne have været rart med "rigtig" mad med brød og lidt pålæg selvom der også var juice og lidt frugt. Det er vores absolut eneste skuffelse.
Pæne værelser. Hjælpsomt og venligt personale. Fin service med gratis pc-adgang i lobbyen.
super hotel, beliggende i et rigtig hyggeligt område med masser af lækre restauranter og små butikker. Tæt på subway stationer og kun 2-3 stop til manhatten. Fin detalje at sæbe, shampoo m.m. var økologisk og fri for parabener:-). Kommer helt sikkert tilbage!
The room was immaculate and the complementary items were from bath and body works. The bed was extremely comfortable with huge pillows. We requested a late checkout for our wedding night and they easily accommodated us. We requested a King size bed and did not get one. The room was extremely, extremely small for the price and we paid extra for a view and it was nothing spectacular (just the back of a few dark buildings).
Cleanliness. Lighting. View Room service very expensive. Internet should be FREE
the location was perfect for our main purpose in visiting Brooklyn. the lack of clarity over charges. When a price is quoted for the room, restaurant, drinks etc it should include all the taxes etc
This place is fine but by the time you add up all the extra charges - city taxes, state taxes, etc... what you thought was a decent price becomes 100 more. Next time I will select a lower price to start.
Daarlig oplevelse ifb med skift af vaerelse
Værelserne var små og meget fugtige. Udluftning var meget nødvendig. Rengøring kunne være bedre. Snavs fra tidligere bag seng. Beliggenhed helt i top
Udsigten fra værelset meget fin,men størrelsen på værelset mindede mest om en cigarkasse.
Mo, the evening clerk was very accommodating with our rsvp after some confusion with booking.com. Room is a bit small for the money,parking fee was annoying, this Brooklyn not manhattan.
We stayed for 3 nights. Room was small but beautifully appointed. Views off the balcony were amazing of the East River and Manhattan skyline. Very clean and quiet. Highly recommend.
God beliggenhed. Forholdsvis billig. Værelser på 9. sal med stor altan, men lille rum.
Beliggenhed, beliggehed!!! Et velplaceret hotel i Tribeca, umiddelbart ved Chambers Street subway og tæt på alt hvad man har brug for af nærindkøb og take away-food. Smart minimalistisk indretning, og små standartværelser til en (lidt) høj pris, men beliggenheden kan ved det rette pristilbud gøre det til et fornuftigt køb på Manhattan. Se dog også Hotel Cosmopolitan lige overfor, som er betydeligt billigere, men dog også med en helt anden standart (det skulle dog være rent og pænt). Lidt for dyrt i forhold til værelses-størrelse. Sterilt og uden den store charme.
The staff was great.. Went for an event at Barclays Center so location was close... Shopping was fun Mold in grout of shower stall Rooftop pool "being repaired" so was out of service. My granddaughter was with me and was very disappointed
It was comfortable. The restaurant is an excellent touch because you don't have to venture out for food or cocktails. The shower could be bigger but it's workable
Excellent service, comfortable bed and spotless bathroom and sheets. Very convenient to subway and restaurants.
Great staff--especially the lady at the front valet. 20 degrees outside and she was happy and helpful and super nice. Check in and out were perfect and room service was very good. Rooms a bit small but the beds are the very best! No complaints.
Valet was horrible they hit my cat and would claim responsibility. Water pressure in room was very low
Location is an asset. Linens especially the pillows were uncomfortable. Staff helpful . Shower overflows on bathroom floor.
It's a big city!, comfy bed and quiet stay... the staff was Excelent and professional... Clean rooms and hot shower... Overall a great stay! The air had a problem getting it down to my preferred temp of 66... The elevator fobs were problematic as we had friends on the 23 floor and our card would only let us go to the floor above and below for "ice" and "vending"
Bed is extremely comfortable, very spacious, clean, 1st room didnt have heat. Wrong room type
I never been to a hotel where you have to pay for WiFi 4.95 for one hour smh No microwave, no Refrigerator. I will NEVER go there again Aloft or the holiday inn is way better
We stayed three nights while visiting family in Brooklyn. We booked through a third party site on Kayak. In the past at other hotels, this leads to being treated as a second class citizen. This was not the case at the Sheraton. Everyone was very polite and friendly and met all how requests without hesitation. The room was good for the price in Brooklyn, very clean with nice, comfortable bedding. Noisy family next door in the mornings but this was not the hotel's fault.
The staff in the reception area is corteous and helpful The house cleaning services are awful! The parking folks are rude and absolutely unprofessional.
Location, rooms are comfy , free internet My mother's shoes were stolen, Along with my nephew's (2 and 1/2 yo) pillow and toys. The shoes were inside a suitcase the entire time which makes the case even worse. We complained at the front desk, but the staff were unapologetic and did nothing to solve the issue.
Friendly and accommodating staff! Loved that everyone was there willing to help. Also liked the security of staff checking to make sure that all guests coming into the hotel were in fact supposed to be there. Didn't like that there wasn't a fridge and/or microwave in the room given the price. Room was very nice but for the price I would've expected at least a fridge.
Nice interior All staff Ive come across felt like security. They dont respond to greetings. When they selectively ask to see your room keycard to enter the hotel and you see the people in front of you stroll right in while you get "carded" almost everytime...Im a well groomed mid 20's asian business man on vacation what more do you want? And in the heart of korea-town no less! I avoided the staff for the rest of my stay due to their less than friendly disposition and most times they seemed too busy to talk to you because they are allll on their phones textingg! Mainly speaking of night staff. For such a historic Landmark of a Hotel the staff certainly takes away from its authenticity,beauty and glamour. As far as the rooms go everthing seemed fairly clean and nice. Only issue was the brown water I had to shower in and the air condition wasnt working the first day but their engineering staff promptly fixed the A/C unit.
Nice hotel Check in process was BAD Booked via Kayak and they did not have my reservation I had a confirmation # Took almost an hour to resolve
I gues for us-measures this Hotel has to be considered old The Service is excellent and it is Central
The room was spacious for NYC standards and very clean and well kept. The furnishings were modern and kept up to date. The staff was friendly and accommodating. We enjoyed our stay. It would have been nice to have a refrigerator in the room to keep our water, wine and cheese cold.
Close enough to walk many places. Staff was extremely friendly. Horrible view from window.
We appreciated the entire stay. It was quiet, friendly staff, clean, accomodating, close to subway. Good food . We had to leave. We have recommended it to others and will be back.
Items of our luggage were stolen
Nothing I liked. Worst costumer service!! Front desk guests service were so rude. My room was already paid and booked for but still had to wait two hours just to get my room!
Clean rooms, Small rooms
The design of the hotel and the location The service was extremely poor. The concierge was not very helpful. The rooms would not be cleaned unless requested and after several complaints. The coffee was brought cold. Walked into our room bathroom at 5pm to find the housekeeping bucket and mops in the middle of the bathroom. The bellman placed our shopping bags in a wrong room without so much as an apology.
View Restaurant staff was great! Nice suite with view of Broadway. Construction noise in the morning.
Location Response time of the staff and high cost to eat hotel restaurant...
The is the one of the best locations in the theater district. Most of the major theaters are located within three blocks of the hotel. The same day ticket office is located yards away from the hotel so you can get up early to get your ticket and then return to your room. The hotel entrance is right off times square. The hotel is clean large and and the staff is very friendly and efficient. Many family oriented dining establishments are nearby as well as easy access to the subway and various tour operators. The hotel is large and is used as a convention facility. So if you do not like large crowds and being in the location that is busy and very active during the evening hours, this is not the place for you.
People at front desk were nice The customer service at the view lounge was terrible. The lady that served us did not believe that we enter staying at the hotel and Saud very loud that the room number that we gave her did not exist and I showed her my key. She was very rude we felt embarrased.
We loved our view of the city, the lady at front desk upgraded our room at no charge, clean rooms, friendly staff, within walking distance of everything, will definitely stay here again Breakfast buffet way overpriced for the quality
The did not clean the room very well
Location No elite services on weekends - $ charge to print out boarding pass - failed to clean room - front desk staff was not guest oriented - platinum member - will look for other hotels.
Our stay was fine. The staff was friendly, the room was clean. As one would expect for $400/night. The ticket counter for local shows was very helpful/convenient. automated elevator system crammed too many people into each trip testing the fire alarm system each day that we stayed very uncomfortable sofa bed mattress (felt every spring)
Great location and some great views. They apperently give every person in the hotel access to the executive lounge. I'm used to a crowd at times but this was crazy. They need to either expand the lounge or enforce the entry policy.
The View Restaurant was absolutely amazing. Room was lovely. Staff was knowledgable, friendly and helpful. Leaving!
Location was perfect . Check in and check out is very easy and staff was very friendly . We request for double bed and sofa we paid more to get room like that but sofa was too old to sleep on and they bring us roller bed but matteres was very uncomfortable that u can feel all the metal under the sheet.
Very Nice Hotel with a lot of action Expensive
Vi valgte hotellet udfra beliggenheden. Udsigten var fremragende og concierge loungen var et skønt sted at sidde og slappe af i løbet af dagen - hvis det var tid til det. Vi boede der i seks dage og morgenmad og snacks i concierge lounge var det samme hver eneste dag, det blev lidt trivielt i længden.
Fantastisk beliggenhed midt på Time Square.Flot og pompøs skyskraber . Lækkert design rent og flot udsigt. vi havde bestilt et værelse med 2 dobbeltsenge . Vi var 3 personer men de 2 senge var kun 120 cm brede, og det er en lille seng til 2. Morgenmaden er dyr og ikke inklusive. Hotellet er mega og upersonligt. virker lidt som en banegård, hvor alle går ud og ind i stor strøm.
Det har været et super ophold, men jeg mener ikke pris og kvalitet hænger helt sammen. Jeg har været på andre hoteller i samme klasse, men billigere, eller samme prisklasse med højere kvalitet, andre steder i verden. Jeg kunne ikke tage min 16 årige dreng med i fitness centert og benytte deres maskiner, løbebånd. Det var et af formålene ved netop at vælge dette hotel.
perfekt beliggendhed, men måske også dyrt !!!!
Der er ikke som beskrevet område med fri Internet - er dyrt at logge sig på. Der er heller ikke motionscykler som beskrevet.
Very quiet hotel with attentive staff We would suggest putting a small light on the lower side of the cabinet area as that is where the coffee pot is, & it was a little too dark.
The room was clean and nice and modern equiped. The breakfast was very good (absolutly seldom in american hotels of that price level). Doors between diferent room could be opened. That would be a nice feature for bigger families. We like the jewish accessories at the doors. The surounding of hotel was not absolutly best, but they have done her best to make it nice and we think they were succesfull. In summary a nice hotel which we can recommend! The hotel is a little bit far away from the trafic. 10 min going by foot to the next metro station in Brooklyn, but the hotel offered a taxi service with fixed prise inside of Brooklyn.