Magen til venlige mennesker/personale skal man lede længe efter. Dog er badeværelset lille,men et fantatisk team der både I resturanten og I receptionen kan og vil guide dig igennem de problemer du kan få I Burgas . rengøringen er super og maden på hotellet er varierende og man skal ikke være bange for at få dårlig mave eller andet pga maden Måske at lærer at lave dansk kaffe (ha)
We double booked by mistake but the hotel rectified the problem very quickly and at no extra charge. The location is great, next to bus station. Facilities were comfortable and relaxing. Rooms were of decent size and lovely and warm. Not much choice for breakfast and it was a bit cold
location , clean room, one lady on reception very pleasant and helpful, on site shop very useful and girl in shop very pleasant and helpful all male staff very surly, looked bored and quite rude and unpleasant to guests they should earn from the ladies
nothing /nic breakfest very very poor, service too // bardzo zle sniadanie i serwis jak z lat 80-tych w sieci Orbis
The central location with good facilities. The office on site for onward travel was most useful. Although the hotel was not busy the staff seemed to know guests very quickly a real bonus.
Room was very clean, air-conditioning in room worked well, had a great view. Hotel itself is conveniently located, right near main pedestrianised streets with lots of cafes and shops. Train station is within walking distance. Staff were friendly enough, it helps if you use a few simple Bulgarian words like "please" and "thank you" to break the ice. Pool was not open , nor did they have any estimate when it would be open, which was very annoying as pool availability was part of the reason we chose this hotel. Air-conditioning in hotel lobby and bar was not good, but this seemed to be the norm in Burgas.
The rooms were very clean, the lobby area was very spacious and the hotel had lots of extra facilities. I found the staff on the reception desk to be quite rude, they wouldn't answer my questions and also gave me wrong directions causing me to get lost in the city. For this reason only I wouldn't stay there again.
Ideal central location close to railway station, spacious rooms couteous staff , easy to find with excellent views over the city from the top floors. the breakfast was poor with little choice , the hotel facilities are slightly dated but is made up by the warmness of the staff
a communist-style built hotel but recently re-arranged, nice rooms, a pleasant place to stay, right in the center of the town and close to the beach
Located in the middle of town center; 5 minute walking distance to anywhere; good food and shopping. Friendly staff, clean room
Personalet talte engelsk. Bruseinstallationen i badeværelset bør udbedres. Det var ikke en plusdseligt opstået skade. Ikke særligt praktisk, set fra et brugersynspunkt, at placere betjeningen af airconditionsystemet i gulvhøjde! Parkeringsforholdene er elendige. En tydeligere markering af at det er et hotel ville være en god idé. jeg gik rundt om bygningen flere gange for at finde indgangen. CASINO skiltningen er meget dominerende.
En god beliggenhed. Hotellet var flot og rent. Personalet smilende, venlig og hjælpsomme. Et rigtig godt hotel.
Excellent hotel, easy to find and staff very helpful. Ate in restaurant in the evening which was lovely. A short stroll to town and also to the beach. We enjoyed Burgas from all aspects and this hotel asssisted this. Car parking - no specific area so had to find road side. This was not a major issue.
Well situated for town and beach. Near booking office and stop for coaches. Smart, comfortable and clean. Very good restaurant. Breakfast choices could be better and a larger concessionary amount given for breakfast.
extremely bad breakfast, one of the worst hotel breakfasts I ever had.
It is a clean new hotel in the central part of the city and very close to the beach.very polite and healpful staff. Everything was ok
Good location food clean helpfull friendly relaxing
Nice hotel and would use it again close to airport, we picked up family members from there so easy. Not very good if you wanted to cater for yourself as there were only small coffee maker and no pans, tea towels, dishcloths.
Clean and convenient for airport Breakfast staff indifferent
Bowling Everything was great. We were glad to rest in the hotel.
On the bar and restaurant foods, drinks were amazing declicious and cheap. The pool and rooms were cleand every day. Our room was nice and comfortable. I recommanded this fantastyc place to everybody. Unfortunatelly the staff can't speak english or another languages, just only bulgarian. Except the reception staff and the mixer on the Atlantis beach bar.
We liked the rooms as they were a good size. Nicely laid out. The staff didn't seem to be interested in helping, Also very difficult to communicate with them. Our room had not been cleaned for 2 days and had to find the cleaners after getting nowhere at the reception. Maybe once the hotel is fully finished this will improve.
Completely new hotel complex in simple, elegant style, spacious room/studio with microwave and fridge Breakfast a bit too basic for a hotel in this class - no brewed coffee, just instant coffee and warm water in a jug (replenished from the hot water tap in the bar!), slow replenishing of bread etc., plates washed/rinsed but not dried, still dripping with water. Needs competent management in this section.
breakfast included, stopped using another hotel because they began to charge for breakfast, Not clearly sign posted where breakfast is and coffee needs to be avaialble and no need to ask for it
Clean, comfortable apartment and a lovely beach. Close to the airport but no noise. Even for a hard bargainer like me the taxi drivers charged a fortune to get here from airport late at night even though it's very close. Better to go to a further away hotel with airport pick up. The other reason for staying here was to self cater and I would not describe a microwave and coffee machine as a kitchenette. The microwave didn't work and they never fixed it (though we only stayed 2 nights) so we couldn't even make a cup of tea! Additionally they refused to give a 2nd key to the room so I was effectively locked in half the day while my partner slept off his night shift lag!
The hotel was spotless and staff were very pleasant and also made you feel very welcome. We had lunch at the hotel which was very good and reasonably priced. Breakfast was very disappointing, There was very poor choice of things I feel it would have been better not to have cooked things only continental breakfast.For such a beautiful Hotel this side of things badly let it down.
Cheap, relatively new hotel. A bit further away from the centre than I expected, the air in the room was stale, the elevator doesn't go up to the fifth floor.
Some of the reception staff were very helpful. I suspect the bar and restaurant would have been more congenial had the place not been surrounded by roadworks. We broke a glass by accident and were charged for it on the bill. Breakfast was expensive for what it was.
A very frendly and homely hotel the staff were very helpefull None
The room was great, the restaurant was great and the location is good too, not far from the beach =)
I thought the reception staff were well informed and friendly, and the location was very good. The restaurant was very poor - my daughter had finished her meal before my son and I were served.
The building was very clean and the staff tried to speak English to us although it was hard for some of them to understand us. The restaurant food was superb. We enjoyed our stay here on the whole. The bed was very uncomfortable and the bottom sheet didn't fit it properly. We also had problems with mosquitos but that can't be helped.
All staff very friendly and helpful 1. No breakfast available 2. No checkout facility before 10.00 am - much too late when there is a plane to catch
The modern design of the hotel (especially the bathrooms) is very well thought through, the courtyard is very pleasing.
The hotel looks brand new, the staff were extremely friendly and although their English was not the best they were happy to help, free breakfast, free WiFi internet, nice room in the middle of Burgas and even a bidet in the bathroom!!! They also looked after our bags after we checked out but still wanted to walk around the city a bit before our flight. Wow, extremely pleased with this hotel, a very very good value for the money. Had to pay for room upfront (maybe they don't trust foreigners?)
Restaurant decoration, but very expensive. Very expensive, bad quality/price ratio. not very well located, but is small city, can go everywhere by foot.
Made very welcome by excellent staff who spoke very good english and who were very helpful. Room was large and facilities were good.
The room was large and clean. Had a 2 burner hob microwave, fridge, but no cooking utensils, crockery, or cutlery. We did not want it, but wonder why not there? Choose this hotel just for our first night as close to airport when we landed. It says open all year, but they should close for winter. It had no heating on. The receptionist was wearing a coat. Nothing at all was open at hotel. We had to go out to next hotel for a meal on our arrival.Breakfast was served to us and we seemed to be the only people at hotel. We asked for 1 coffee and a water, which we had to pay waitress for as they only allow you 1 drink each with your breakfast.Newly built a year ago and think in summer when hot and all open would be good, but noisy as large. Do not advise to go there in winter time at all. Slept with jumper on and had 3 quilts on bed.
24 hour reception and convenience for airport unable to access freely hot water without reception assistance at pm and 4am