Good location, good service, comfortable room, everything worked, reasonable value for money, liked the gym. Limited catering facilities (no kettle, no cutlery)
The description on the internet site It was very old and shabby. Beds caused my husband a trip to the chiropractor, and the overall appearance was drab and depressing. Not what I expected from a "suite" hotel advertising the way you did. Was so dissapointed we almost left.
easy access, staff friendly clean up rooms
The room was very nice and so was the fitness facility, pool (really small but nice since only 2 of us were using it), and hot tub.
Breakfast was not available.
The suite we had was very big for the 2 of us. great facilities The railway was about 20metres from hotel. The room shook when the train ran past at speed. Trains ran through the night, we got very little sleep!
We loved everything.thank you very much for everything The restaurant was terrible!!!!!!
very nice,quiet, free internet, good costumer service and very clean.
I did not like anything about my stay. Poor staff, machines were out ou use. When we arrived I was given a room that was not in the descrption of what I booked on-line. The staff said Booking overbooked and thier was nothing they could do. I was then charged the same rate for a super loft suite, even though I was not in one. I was told I would be given free breakfast coupouns and never received them.
Friendly, comfortable and convenient, and Canmore is a clean and interesting town, less busy then usual tourist places. Enjoyed white water rafting locally. Air conditioning not very efficient, and if we opened a window at night, were disturbed by large freight trains running close behind the hotel. [ room at back of hotel]
I was greeted by very friendly helpful and accomidating staff , very refreshing after staying in rooms in every province , will look forward to return visit for pleasure. thanks again Barry Wedel.P.S. would like to thank Meagan in particular.
The family room we booked had everything that we required for a one night stop over I didn't like how the breakfast pricing was structured
Got a great deal on Kayak Because we got a great deal on Kayak, I think we were put into a pet friendly room. We found a dog toy behind on the the tables (ewww). Also no sewing kits which are usually found in hotel rooms and much needed during this visit.
Overall the hotel was just ok.... Not impressed with the "pet friendly" as I assume these are little dogs or maybe cats.. Not dogs the size of ponies. YUCK!!! Also, if your looking for a goodnight sleep, this is not the hotel for you...paper walls. Another negative is that you have to go outside to get to the pool. Wouldn't stay again!
The pool and the location.
Staff were excellent. The hotel staff and facilities were excellent however, they had no record of our booking! They were very accommodating and agreed to give us the rate we booked with your company. So we would return to the hotel but are disappointed with booking.com.
The beds were very uncomfortable, the bathroom and shower were very small.
The staff was courteous, attentive and helpful; and the food in the hotel restaurant was surprisingly good and attractively presented.
Nice location, not far from city center. Hotel had no record of booking, lasted half an hour to get a room. There was no safe in room.
I think price could be cheaper
clean and comfortable and centrally located
The sunday brunch was good, hotel was clean and they provide a comp drink when the room was not ready as promised I didn' t see the value for the upgraded room I paid for, disapointing.
Friendly staff, good location, room was nice
Reception and cleaning staff were very courteous and helpful
The room Clean & lobby is ok! too expense to hotel & room conditions compare with holiday inn express that I stay at later .no charge free parking , too far to city center . They should learn much from Holiday Inn express !
It was close to downtown. Nice view of the mountains. breakfast was good. Hot tub didn't work and was knid of pricey for what you get.
hotel is convenient to dowtown canmore but still in a quiet location. easy access to major highway. rooms are on the small side.
the room was microscopic
we liked the hotel it had everything and we love our stay there, it was pleasent. the only thing I did not like was there was no pool.
-beautiful room with good kitchen facilities - room needs some reparations - bad leak in kitchen faucet and ceiling fan needs adjustment; room got very hot and it was difficult to sleep because the highway noise is so loud when window is open; poor breakfast for very high room rate
Cleanliness and location Price and mandatory extra ecofee
I did like the location of hotel very central canmore. Mountain views were quite pretty if you can overlook all the other hotels nearby. Underground parking was a nice treat! The staff members I found to be quite rude, particularly the girl at the front desk. There was no room service and the "bistro/bar" was never open (When asking the front desk girl about this she replied that it is rarely open). The people in the room above us partied all night and eventually got kicked out of the hotel near 4am. Kids were running up and down the halls all evening and our room overlooked the hot tub so we were unable to keep our blinds open as there were only black out curtains and people could easily see in. The room appeared clean at first however the fridge was disgustingly dirty. Overall I would never recommend this hotel to a friend or family member and in fact I have cautioned them against staying here.
Room was clean, breakfast buffet included, lobby was inviting and had coffee and tea available all day Room was so small you couldnt even find a place to put two meduim suitcases, bed was very uncomfortable
The TV wasn't working and the bed wasn't comfortable at all. Had backpain in the morning, because of the bad mattress. The cushions were thick polyester ones, so what is ecologic about that. All the things in the hotel were not ecological at all, don't think the people know what this term means... I was happy we only stayed one night, that was more than enough and could hardly sleep.
Nice Staff. Very clean and quiet hotel. 2 baths is nice.Sitting room away from bedroom. The Mrs. liked the curtains. A very nice stay for a reasonable price. Fully recommended. no negative issues.
Very Comfortable No Continental breakfast like the United States
Condition of hotel/room was as expected for a Holiday Inn - good, clean, comfortable, quiet, above average No newspaper available in morning, no coffee available in lobby, breakfast option not made available. Business has taken me to approx. 6 different hotel chains in past month - Holiday Inn only hotel that didn't offer the above items.
The rate offered @booking.com was outstanding. The resort was not quite finished as per landscaping, but so very nice. Beautifully designer like decorated and fitting for the peaceful outdoors area. All bedding and amenities couldn't have been nicer. **The management disounted the unpublished Resort fee of $15! Not notedon the booking site. By appearance it seemed a bit pretentious, but the welcoming staff and sense of privacy eased that. Parking was a bit confusing. They did not even have a sign up yet so we relied on our gps. Someone flooded the spa tub above us and rained into our master bath, but the staff was quick to move us, and discounted our stay 25%.
The bathroom was exceptional once we learned how to us all the options. The unit was verry well equiped.
Well appointed room with good ammenities and excellent showers! Long distances from some rooms to the front desk and pool area
The size and amenities of the room. The halls are off-putting because they are far bleaker than obe would expect of a luxury hotel and detract from the experience.
The room with the kitchenette & balcony was fantastic. Underground parking and a great pool with a waterslide was great. The town experience da power outage and the hotel was completly blacked out. The hallways were pitch black as there was no emergency lighting in hallways and parkade. I would have thought safety bylaws and codes make it mandatory for hotels to have such emergency lighting. Luckily it was during daylight hours and the staff were very helpful helping people get around.
Mattress was comfortable and the morning staff were quite friendly. Our room location was terrible, being able to access any amenities was quite challenging. The parking lot was brutally laid out and only after arrival did we find out they don't even provide shampoo. I will not be returning to this resort.
The room was excellent. It was well set up, the beds were very comfortable and the bathrooms great. The staff was very friendly and helpful. The location was within walking distance of the downtown area which was nice. The underground parking was alos nice to have and would be even better staying there in the winter. Overall we were very pleased with the hotel.
The showers were amazing! The decor in the suite was perfect. The kitchen had enough to make every meal. The view of the mountains was beautiful. The waterslide in the pool was fast, loved it!
Condo units allow for families to "spread out" and enjoy their own space.Kitchen facilities were superior and the unit was very quiet. The room needs a good cleaning because constructiopn dust still resides in corners in the washrooms.On the surface it appears clean but it does need one more post-construction vacuum and clean.The wood around the sinks in the wash rooms are not going to remain spotless or stainless for very long.Poor choice of counter top in washrooms.The new modern design of the shower/tub/spa/stem closet is interesting but several nuts and bolt covers remained in the tub after use.A thorough inspection of all nurts and bolts is necessary to prevent rusting and doors etc opening/closing properly.the tub leked water onto the floor as the caulking around the tub/shower unit is poorly done and will most certainly cause future problems.
New, nice amenities Hotel room too small
The view from our room and the swimming area was nice for a family. The change area was very small for the pools and no change tables. The water was cold in the kiddie pools but we kept alternating from the hot tub. The breakfast was a really long wait.
That was the best hotel. we would take the shower with us if we could :) nothing
I liked the room and balcony with barbecue. The full kitchen. The heated pools outside were nice.
It was quiet and relaxing Most of the dishes and the toaster were dirty. I had to was everything before using and it was not just dust, it was caked on food left on the dishes and cutlery.
Standard of room was very good. Facilities at the hotel were also good. Within easy walking distance of town centre and ideally situated if looking for good hiking routes
The suites are beautiful and cozy. Staff was very helpful and friendly. We would definitely stay here again
The executive suite we stayed in is stunning. It is well appointed and beautifully crafted. It is truly top notch, like an expensive home away from home. The room we happened to be in had a thermostat issue and though it was set to "cool" and 16 degrees C, the heat ran all night in the unit and the temperature read 27 degrees C. Unfortunate but manageable.
We loved the 2 bedroom suite Lots of room for the children to play around. We took advantage of the kitchen and ate in both nights. The pool was nice and warm. We swam from 8:30-10 both nights. Loved our stay at the StoneRidge!
The rooms were too hot. Had to immediately open doors and windows to allow the 3 degree outside air to get in and cool the place down.
Pleasant and courteous staff, attractive and clean accommodation. You could be a litle more generous with the tea, coffee, Sugar & Milk in rooms, Also you need a kettle to make good tea!!
The location was easy to access, staff were friendly and helpful. Room was not fancy but comfortable and clean.
We appreciate you dog friendly enviroment and the welcoming enviroment
I liked the location for walking my dog and close to amenities plus the staff were exceptionally friendly.it was a wonderful,relaxing,scenic visit as usual. I was satisfied with the lodge.it was well rated.
I really enjoyed the comfortable bed and the warm and friendly staff!! Thanks so much for your hospitality. nothing, only my name is not Da it is Dawn but for some reason it shows up as Da.Thanks again!
I liked the location of the resort I liked the room I liked the underground parking I liked the attached spa I didn't like the noisy neighbors Friday and Saturday nights!!! I didn't like getting double charged for the stay especially when I asked at check out if there would be any charges and they said no. The charges did get reversed but I had to do all the leg work! I didn't like that there wasn't a restaurant/bar in the resort I didn't like that they didn't have an atm onsite
I stayed in a two bedroom suite in the Aurora suites and it was 100% the best stay of my week in this area. The accommodations are luxury, and very clean and comfortable. I could have stayed here for another month or two, it had everything I needed. Outdoor patio space with dining space and a bbq, gourmet kitchen, in suite washer dryer, jet shower, two bedroom master suite set up, spacious living room and dining room, fireplace in all bedrooms, and comfortable bedding. I can't wait to come back for another stay!
Friendly staff, clean room ! Water slide was closed and the restaurant was in a separate building !
Convenient in Canmore. Train was loud and frequent, price is pretty high for what you get. No free breakfast either.
Close to almost everything in town and Banff national park Room felt like a sauna, had to open the window, turn the furnace to air conditioning, sleeping at night was uncomfortable with how warm it was
they switched our room. but it was 3am. lots of hassle. Did not expect this with the money we spent. bed bugs.
very nice up-to-date rooms convenient location off highway with easy access to town and area attractions but tucked along a crowded road with minimal outdoor green space
The wives loved it. Very comfortable stay.
This was a one night stopover on the way back from Jasper prior to continuing on to Calgary for our return flights to the US. To say we were surprised at the facilities available is an understatement. I thought and expected this to be a standard hotel, and was unaware when making the reservation it's designed as an extended stay facility. Our room, actually more a suite considering the size and features, was equipped with a full kitchen, washer and drier, the living room area had the expected TV but there was also an AM/FM receiver for music and a DVD player. The bathroom had all very modern fixtures and the bedroom was also equipped with a TV plus the bed turned out to be very comfortable. I can't speak for the performance of the facility for an extended stay as a look at other reviews following our stay, indicated some visitors had issues with room maintenance and linen changes. That given, after spending a great deal more for a week in a standard hotel room in Banff I definitely would have stayed here had I know about the features offered. Not only would the costs have been significantly less, but Canmore is only 20 Km South from Banff and other sightseeing spots in the area. It would have been a perfect location for our travel plans plus the facility offered underground parking as another plus. (Parking in Banff was hit and miss due to the crowds). Can't add any advice on restaurants or other things to do in Canmore, as we only had time for a quick lunch before departure. Speaking for myself, if we go back to the area to enjoy the fabulous hiking and sightseeing opportunities, I would definitely pass on staying in Banff, and use this hotel as the base for our area travel plans. The bathroom tub fills from a tap in the ceiling! This creates a lot of noise initially until the tub starts to fill. Our specific room location was on the first floor facing the front of the building and the road. Since we were only there for one night, this didn't turn out to be an issue, but if you do stay here, try for a room away for the front. Each room apparently has an outside sitting area, so if you intend to take advantage of this added feature, a higher room location on the rear of the building makes even more sense.
The evening front desk agent was trying to be helpful You advertised on your website that they have a free wi-fi in the public areas of the hotel and there wasn't. Daytime front desk agent was very impolite
The room had some cleaniness issues, Nacho cheese sauce on the carpeting and the dresser, it was mentioned to the front desk. All in all for a quick getaway it was fine. Would not be where I would stay for a long stay.
Location. Beds were poor, in fact my husband and i both awoke very sore, and do not typically have any discomfort. Front desk staff could not explain why they were charging me $20. more than my quote, finally I figured out it was GST and hotel tax. The lobby was not well marked/difficult to identify at night.
Nice room, good location, good room layout and amenities. Good value for money. If not for a number of annoyances (see below) I would have rated the hotel higher. Room could have been cleaner, specifically there were hairs on the sheets. Also, in the morning, it was impossible to get reception to answer the phone and no one was at the reception desk. I was attempting to get a late check-out but finally packed up and left without having spoken to anyone.
I liked our stay because of the location to family and the convience of shopping and walking from there. No all was fair as quoted and the hotel was clean and accomodating.
The Grand Rockies Resort was absolutely beautiful! Very chic and modern with granite countertops, hardwood floors, luxurious touches and decore. The kids loved the pool and waterslide. We would definitely go again! no
The hotel was brand new, excellent modern look, very tastefully decorated. Close to all amenities. I loved the chic decorated style of the condo. Everything was great.
Outstanding boutique hotel situated within walking distance of anything you would like to see in Canmore. Beautiful bright sitting and dining areas, very clean, quaint rooms with antique feel. DOES NOT FEEL LIKE YOU ARE IN A COOKIE-CUTTER HOTEL CHAIN. Very relaxed, friendly, helpful staff. Outstanding breakfast, menu changes daily. Cannot recommend or rate highly enough. Loved it
When i arrived to check in on Oct10 @1:15pm, i was told my room wasn't ready, to come back later. I said I'd be back later, after a wedding I was attending. I arrive back at the Georgetown Inn around 12am to find the doors locked!! I look around and find a note on a window saying the front desk is only open 8am-10pm. No one had informed me when I was checking in, that the front desk closed at 10pm. This being the Thanksgiving holiday, there were no other hotels that had any rooms. I had to drive back to Edmonton. I just got off the phone with a Kayak rep. who has been trying to get a hold of the manager at the Georgetown Inn without any success, this is the second day they have tried to talk to the manager. The rep just informed me the the front desk said I looked at the room, but said I didn't like it!! I didn't even see the room because I was informed the room wasn't cleaned!! Now someone at the front desk is lying, very disappointing.
The clan rooms and beds every thing No every thing was just right for us.
This guest did not leave comments about this hotel.
Location was great, right in the heart of Canmore. The kitchenette was convenient. Other than that everything was very mediocre. The room was quite small and poorly laid out, with a hard mattress. There was no coffee or tea for the keurig machine. The parking lot was crowded and awkward.
very noisy people from the street even it is midnight.
Location. Room was hot, AC unit was very loud (but it did cool down the room).
This guest did not leave comments about this hotel.
The room was excellent with a nice view of the mountains and river. Even as old as the motel was it was maintained very well. Limited parking because of the local business nearby, The spots are first use only.
This guest did not leave comments about this hotel.
It was clean and front end staff are very friendly it is right downtown beside a lovely creek. no
Clean, not expensive, what I expected to get. Room service a little early
The location was wonderful close to all the places we wanted to visit. Not a thing.
This guest did not leave comments about this hotel.
The rooms were a little unique with a sitting area downstairs and then a small upstairs area with the bed and some nightstands. That and the decorations (including a small electric fireplace) gave the room a very homey feel. The bed had a nice warm homemade quilt on it. The staff was nice. I was there late at night, after their office had closed. The staff called to ask, and when I said I would be late, they taped an envelope to the door with my stuff in it so that I could still get in just fine even though there was no one at the desk. The pillows weren't the most comfortabel. The breakfast was very ordinary continental fair, not even any eggs, just toast jam, fruit, and cereal. Normally I wouldn't complain because I can deal with those things. However, the hotel costs $150 per night before tax. If this were in an area that was not close to Banff, then you would expect better for $150/night. However I guess you're paying for the nice location. These are just minor things, the hotel was fine in general. I would stay there again.
We felt comfortable the minute we walked in,and the fresh cookies just made it better. The breakfast was delicious. We did you use the family/ game room. Our teenage boys said the sofa sleeper was not very comfortable. We asked one of the young staff a couple of questions about how far it was to Lake Louse and about exchanging money and she tried to be helpful, but she was a bit off the mark in both cases.
The Delicious Breakfast, Friendliness of the Staff and the beautiful mountain scenery.
Very friendly reception, nice room with mountain view (we got a free upgrade). It looked very new and clean. Bed and breakfast were good, just what you need/expect from a bed & breakfast.
Never had such wonderful staff
The location and the staff When we orderd this hotel, there was a breakfast included. But when we arrived it was not included.
The charm of this adorable inn and the friendliness of the staff will bring us back. Also, they provide a three-course breakfast which was fresh and delicious. It was wonderful to have the option of coming out of our room in the morning to such a treat.
Great breakfast that was very tasty and nutritious.
A small inn
Free upgrade to room with small patio back yard -- perfect on lovely evening & for parking bikes. Large jetted tub, which my wife enjoyed. Also a shower. Very comfortable with 4-poster bed. Well-trained staff. Owner helpful, friendly, enjoys a chat.. Didn't need it, but surprised to find no phone in the room.
The view from our room was majestic. The mountain range from our deck was breathtaking. The Three Sisters, a combination of three mountain peaks in one mountain range, was unbelievable. The plumbing in the shower was unsatisfactory. Half the water released went through the shower head and other half went to the tub which did not drain properly so you were standing in water while you took a mediocre shower. The lavatory was too small.
Not well kept. Building was new but walls were dirty and shower didn't drain. Bedding looked like it was 100 years old. Furniture,bed and TV were old and cheap.
Front desk personnel not engaged at check in. Actually had to enquire if one was on shift so we could check in at 630. Hairs all over bathroom tub sink toilet and walls. Room didn't feel clean at all.
We were greeted warmly. We had a room with a fireplace and a balcony, very nice. The breakfast was also very good.
the staff, the setting, location, breakfast, everything really. It was a nice beginning to our trip in Banff area. It is close to Banff and really great in terms of moving back and forth as well as the price was reasonable.
Roomy and well-maintained, well-equipped, comfortable, clean. We paid extra for a room with 'deck or bay window overlooking the mountains.' We were handed keys, then found our room was being remodeled. They gave us a basement room with view of a parking lot, at the same price: NOT what they promised in their ad.
Breakfast was good! Room was big enough for 5. Washroom was clean Overall it was a very good stay. Will come back for sure.
Price was decent and the room was quiet, bathroom was small and old but appeared to be clean. Breakfast (please don't call it free) was very basic -toast, cereal,pasteries, some juice, apple and bananas, waffle maker and coffee. Very dated, old TV and phone, still had keyed door locks for the room. Breakfast had no orange juice at 9:30 am. Only 2 pillows per bed, most hotels you stay at have 4 per bed. Wifi had 2 networks and slow when you could connect.
Locatio great Noise from attached disco...never informed upfront
location and friendly staff rooms next to the staircase were noisy as people walk up and down the stairs all night.
Location Room Service
location washroom smells; you have to watch your steps getting into/out of the room
It was in Canmore It was above a nightclub. This should be posted prior to purchase. Chose this hotel as a stop on a road trip for rest to check in and sleep with the hopes of getting up early and leaving. My room shook from the vibrations of the club.I could not sleep