Chihuahua Hoteller

The price was good for the facility. It was clean and the employees were friendly. The location was very convenient. The pool water was VERY cold ! We were only able to stay in the water for a few minutes. The weather was quite warm, so I don't understand what the problem was.

Location- Close to stores Restaurant food was good It does not have an elevator. Very difficult to carry big items up & down They did not have our reservations made by Kayak. continental Breakfast was not included like mentioned in Kayak. Issues with AC Restaurant service was very slow We had to keep going to main office to program our key. It will not work often.

The general attitude of the staff. The parking area. The maid let used lotion instead a new item.

Location I didn't get the buffet for free ihad to pay for it!!# I thought your price included the buffet

The hotel was clean and the although i had experience with the breakfast rules, i must say it was good. The rules of the hotel were excessive. I had made a reservation for two queen beens and although i had prof of this the hotel personal insisted to give me a king bed with a sofa bed. A day later the manager called me to fix the issue, but by this time it was already to late. When asking for extra pillows i had to sign for them, are you serious? These rules made me feel like if the hotel was going bankrupt. Not only that but when going for breakfast they had a girl taking role just to make sure you were a guest in the hotel. The hotel does not have well defined the cliente they serve , i found these rules to be very disrespectful to me and my family.