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The general attitude of the staff. The parking area. The maid let used lotion instead a new item.
NOTHING! I think it was my fault since I did not see the star level. Left a ring in the room and they said they did not find it! The building is super old and in terrible shape never going back!
The hotel was in a great location, the room was very clean. The only thing we found that needs improvement is that the check out process, it was very slow, it took us 35 minutes to complete it and the front desk person wanted to charge us again for the room, so it was a bit confusing and anoying. But in general we found it very well.
Very good price point for the location and the quality of it, was nice to have a parking just for the guests of the hotel. The staff was super nice to us as well. My only problem with this hotel is that some of the furniture had rips in them and also the shower did some strange noises some times.
Great location, price and design, very modern. They didn't clean out our sheets.
Good location.Cheap-ish Ice machine broken for 4 out of 5 days.Bed was like a rock.
Location and cleanliness. Proximity to restaurants. Check in was at 2pm. Too late in my opinion.
The breakfast each morning was amazing, and they also offered free snacks and beverages including beer and wine every evening from 6-8 pm. The hotel was extremely clean and the staff was very friendly. It is an absolutely beautiful hotel.
Really nice, perfect location.
Clearly the glory days have gone for this hotel, everything looks old and cheap, also I didnÂ´t get the type of room I was expecting. The staff couldnÂ´t care less about the service. I think didnÂ´t get a good deal for my money.
Excellent service by the personnel, location, and looks. Rooms need to be updated to newer tv' sand the AC was a little noisy
It was nice and clean. It was a good value. It was a bit farther than I thought it would from the area I was visiting.
Breakfast, both ladies did a fantastic job with the food. Front desk, made me feel very welcomed, great attitude.Hotel Employee, did a great job cleaning my room, 125. Bathroom shower needs soap tray. Morning security guard, effective. Overall, I liked the personal, breakfast and the ubication of the Motel.
The hotel was clean and the although i had experience with the breakfast rules, i must say it was good. The rules of the hotel were excessive. I had made a reservation for two queen beens and although i had prof of this the hotel personal insisted to give me a king bed with a sofa bed. A day later the manager called me to fix the issue, but by this time it was already to late. When asking for extra pillows i had to sign for them, are you serious? These rules made me feel like if the hotel was going bankrupt. Not only that but when going for breakfast they had a girl taking role just to make sure you were a guest in the hotel. The hotel does not have well defined the cliente they serve , i found these rules to be very disrespectful to me and my family.
I have stayed at this hotel 2 times for a special event. We have been very pleased with the service and cleanliness. The neighborhood around the hotel is not conducive to walking but the hotel itself is very safe and comfortable.
We have stayed at this hotel twice. Each time the staff was courteous, efficient, and always assisted us in all our needs. The rooms are nice and have been very clean. The pool was very nice as was the hot tub. The breakfast that is included with the room is a nice amenity and the food was good. The wireless interent was stable and much more reliable than what we found at another luxury hotel in Chihuahua. The only suggestion for improvement is the fitness room. There were only 3 treadmills and each time one was out of service. We would highly recommend this hotel.
I have been going to Chihuahua for the last 5 years ( For Buiseness and pleasure) and this is the only Hotel I will stay at. Staff is very frendly, safe location, clean. Not much to do close by but if you have time the staff have great recomendations. You could get cheeper rates down the street but I would not recommend. Stay here once and you will be hooked!
Very clean and comfortable, with a nice breakfast in the morning. It seemed safe and secure as wellThe staff was very friendly (as is most always the case in Mexico). There is not much in the immediate area of the hotel other than a Denny's. All in all, it is a good place to hang your hat for a few days while visiting Chihuahua.
food was great .. had problem with a valve on sink.
Hotel was very clean and service very friendly. Pool was beautiful and nice whirlpool as well.
Visited Mexico on business. The complimentary hotel shuttle to and from work was extremely convenient. I have stayed in several Holiday Inn Express hotels in the U.S. This was the best yet!