Darlington Hoteller

Cleanliness and friendly staff and central location

Stepping into this place was like stepping into a desperate Kafkaesque novel - brightly lit lobby devoid of atmosphere, half interested man on reception, another guest in tracksuit bottoms sitting there picking his toes, a room which hadn't been decorated or cleaned since circa 1986, and no bar/dining facilities. It was grim. And to make the miserable experience truly dire, the internet date I'd arranged to meet turned out to be a right rough old boot. Lesson here - never go by appearances.

friendliness of staff. very helpful No facilities for evening meal or a cooked breakfast. room did seem a bit dark, one bulb out.

The food Being placed on the third floor when I requested to be put on 1st or 2nd

Its location was the main reason we chose to stay there! We could walk to our meeting. The clock on the Market chiming every 15 minutes, day and night!

After ordering room service (2 sandwiches) reception called back and said it was going to take over 1 hour. ridiculous. Also, dinner was meant to be served from 5-10pm. We got to the restaurant and were told rather rudely that it wasn't possible to fit us in at all due to a wedding taking place. Fair enough but should have mentioned this to us when we checked in.

Good food Warm white wine

The hotel foyer and reception rooms are lovely. The bedroom was clean and had all the essentials but the carpet was worn near the bathroom and the basin was cracked.

24 hour check in

Next door to a good pub serving good meals and beer. We didn't have time to explore the whole hotel but did think that the beds needed updating as they were creaky

noise, would consider a rear room next time!

Its the second time have stayed here and was thoroughly happy with it...when i complained about being on 3rd floor as lift not working, was immediately given a room on ground floor

Rooms were clean and comfortable There were no bar or restaurant facilities

the staff were loveley and very helpfull could do with modernising especialy bathroom grout and lighting

Nice room with view on edge of River Tees. Historical interest with Roman past.Cosy fires and atmosphere in bar.Pleasant attenetive staff. Widescreen TV in room.Close to Darlington & A1.Bedroom. Good sized bedroom & bathroom. Due to no O2 phone signal they allowed me to use their phone.Bar food was good. Room far too gloomy and dark. Room noisy from creaking floorboards & footfall from guest in room above. Crumbs in tea tray. Toilet pan had not been cleaned very well. Arm on armchair broken.Hopeless mobile phone signal.(O2). Cooked Breakfast was cold and uninspiring. Bar had no crisps, nuts, snacks - run out and no new delivery for 2 days !!

Clean and nicely finished room, great bar (open fires), great food (evening meal and breakfast), good value None

Excellent quality of food in restaurant Tiny, poorly fitted room

Attended a wedding reception at the hotel - quality of service for this was great as they allowed the wedding party to take photos where they wanted and gave us a free run. Beds were very comfortable and shower was fabulous! Poor standard of decoration in places - repairs outstanding, first view into my room was a patch of missing wall paper. Also room doors didn't seem very secure and didn't close behind you - had to be pulled shut. This made it difficult to justify the price which was higher than equivalent other hotels. I had to stay there as I was attending an event.

I found the hotel to be somewhat run down. Restaurant was expensive.Nice location.

I was in the hotel overnight for less than 8 hours, no time to formulate an opinion sorry, apart from the pleasant room I had..

Horrible hotel, reminded us of a care home. Dirty carpetsk/decor throughout although the bedroom was just ok. Don't stay here.

Bed very uncomfortable

Friendly staff and an interesting setting. Room in the west wing I stayed in was looking abit tired.

Despite its description. This hotel has a large free car park. Room had recently been modernised. BAr meal excellent value for money. Bathroom was a bit small but perfectly adequate.

Friendliness and flexibility of staff

The small sauna/steam room were a nice touch although the steam room was out of service at the time of my visit. Breakfast was good. Staff were very nice and friendly. My room was right above the fitness suite and i could hear the TV in the gym at night and early in the morning and my room was also next to the corridor fire door which was banged every time it was opened.

Breakfast was very good and the time of is service fitted in well with our plans. The bed clothes where old fashioned and the top cover was not of the standard I would expect in a hotel.

large rooms and a good breakfast not a fan of nouveau cuisine