I keep staying here and it's like my home base in Des Moines
Friendly helpful staff ready to provide assistance and guidance. Found the location in close proximity to the the airport and interstate. Dining was not the best in the vicinity of the hotel (not the hotels fault) but found the hotel's restaurant especially the breakfast to be exceptional. The breakfast wait staff were among the best I've experienced at a hotel restaurant. The suites could use an upgrade/redecoration.
Close to Downtown Des Moines and the interstate. The staff was very nice and helpful. The breakfast buffet was pretty good, and everything was very clean. Our room had a great view of downtown. The room was sweltering hot the whole time (85 degrees). The staff said you could open the window, but it seemed to be locked shut with no way to open it. Thankfully one of the staff was kind enough to give us the box fan from the front desk.
The beds were super comfortable! The bathroom was tiny and the room was very noisy. We stayed on the 3rd floor and had a steady stream of noise from the elevators and traffic on 235.
It was a privilege to stay here. The staff was friendly abd nice, the room amazing. The hit breakfast was better then I expected. Overall awesome place.
even though this is not a 4 star or a 5 star hotel the staff from day one went above and beyond to make me and my guest feel comfortable. on days that we really did not want to get going early in the morning it was nice to just lounge around there at the hotel and then in the afternoon go sightseeing. the front desk lady by the name of Lindsey was fantastic. she was awesome and really caring we actually became friends while I was staying there.
everyone there was very friendly. many amenity. very clean I cant say anything bad. it was awesome
The room was clean. Breakfast included was very well done. Lots of great options offered and food was fresh. Not well updated. No ice machine in whole building. Existing ice machine has obviously been out service for weeks. There was actual dust. Room was not a good value.
Big room. Clean and friendly staff Limited parking
Very clean, the pool was warm which was a plus. The guy in the breakfast area was a little over the top. He was a bit growley pushing people through like cattle.
Not fancy, but very clean and quiet with good amenities.
Location to Airport, Cleanliness, staff was fantastic!!!!!!
Big rooms Break fast, parking
Mistakes in room service meal
Beautiful rooms Fireplace Chef at breakfast to make omelette and waffles to order Great breakfast selection Parking garage across the street
Warm, European feel Cold fries with room service meal
location to downtown activities were great. Rude Manager that would not honor an email I received that confirmed a sleeper sofa. We were up charged for a roll a way bed. The staff was not knowledgeable about downtown events or directions.
Friendly and helpful staff - both front desk and valet; helpful with directions and made a couple of good restaurant recommendations; Location convenient for an event my wife and I attended during our stay and the valet shuttle included at no additional cost was helpful. Nice breakfast offerings. While I got lucky with a dynamite parking spot in front of the hotel for the weekend and didn't need to move my car, the notion of valet parking for $15 per night was distasteful (I know it can be much more in major coastal cities). Sunday morning breakfast should not end at 10 a.m. - it should run at least until 11.
The room was so luxurious & the staff was amazing! The free breakfast was delicious! We loved staying at the Hyatt! Would definitely recommend & stay there again! The difficult parking, didn't find a spot & had to use valet
The email for preferences was perfect!
Large, clean room Good people
it was a beautiful hotel, superior service, with very spacious rooms I wish it could be more affordable, I would definitely stay more often.
Old, tired and filthy
It was a really nice place to stay very elegant!!! That it wasn't enough time or half set aside time for adults to use the pool area!!!
Love the refrigerator and microwave. Love the water slides and pool area. It wasn't too cold lime some hotels. The tiled walk in shower was really nice. Awesome shower head. I wish I would have known the hot tub wad broken when I made the reservation.
Easy access, good price. Nice bathrooms. Pillows could be better.
Teen age help around the swimming pool did not appreciate a dachshund walking with a leach.
Tiki bar is always welcome. Kids, of course, had a blast in the waterpark. Front desk handled my hodgepodge of booking details without a hiccup - Brian is awesome to deal with. Staff was *VERY* strict this time. We have been coming to this hotel for years and never heard this much yelling & whistle-blowing. Not sure if there's been an incident here recently or what. My 4yr old was going down the water slides w/o issue all day long then halfway through the day got kicked off for being too little. Every time we come it seems more and more of the pirate ship is broken down and not functioning, this time it was the tunnel through the middle which my kids have always enjoyed in the past. The water was pretty cold compared to previous years as well. I saw staff taking towels out of the "dirty towels here" bins and re-folding/rolling them to stack on the shelves.
Everything about this hotel was fantastic! New construction and facilities made for a great stay. The staff was respectful and accommodating in every possible fashion. Thrilled to have been able to stay here and be so close to downtown Des Moines for the Des Moines marathon! If I come back to downtown Des Moines for a weekend getaway this will be where I stay.
I just spent the one night, but everything was nice and clean. Also the view of the river was great. I would stay here again.
New so spotless, but located close to train tracks. And the trains come through overnight. We were there in February, and our fourth-floor room was overly warm. Had to turn on A/C! Our double room was smallish, but had a great river view. Staff is best feature -- courteous, solicitous and friendly. I called later about an item we left behind. They located it and helped arrange to ship it back to us. I would stay again.
The hotel was beautiful and in a great location, my room also had a great view!
Friendly staff, right off the highway and not too far from a nice pool hall. Shower head was terrible, sink's drain was busted. It's a no smoking hotel.
Todo fue muy bueno. La Atencion del personal fueron muy ate tons en especial la del area del de saying muy cordial.
Comfortable beds. Nice assortment on breakfast bar. The hot foods weren't as hot as they should be. Didn't see yogurt or much fruit to choose from.
Nobody stays there Keys never work, terrible cleaning service, unfriendly staff
Staff was helpful and very friendly. Cleaning staff did an excellent job. My Window was cracked and had duct tape covering it. Metal mouse trap under table in breakfast room. Gross! Outer buildings falling apart.
Strangely cool, retro atrium area. Not worth anywhere near the money we paid. Really nothing to do in the nearby area, and the hotel is in desperate need of renovation. Staff was a bit "ho-hum" about everything. Pool was freezing cold and way too deep for younger kids - 9'0" in the deep end, going down sharply from 3'0" in the shallow end. My daughter is an intermediate swimmer and was confined to 1/3rd of the pool due to the depth. The "Video Arcade" features mostly broken games and there is no change machine. The term "Restaurant" is also a strong word.
It was very quiet and the staff was very pleasant. It is also convenient to the airport and has free shuttle service.
Location right across airport Offer free shuttle Great breakfast Clean bug room Was able to hear big planes take off
Besides being close to the airport and having a "free" breakfast, I really cannot say anything good about this place. The room smelled, the pool was too cold to even swim in, and it was over priced.
Room was clean and accomidating. Room was not completely stocked with the typical complimentary hygiene items, only had to ask but was inconvenient for bathing.
Updated classic hotel. Clean, great staff, quiet, close to everything. The only thing on the downside is I couldn't stay longer.
Good location, friendly staff, prompt housekeeping. No swimming pool, there was one advertised. Oddly shaped and non ergonomic room layout.
My room was right across from the ice machine and it was very loud. I would put a door on the ice machine area and put a more sound proof door on the those rooms
Great value for a clean, comfortable room. It's not the nicest hotel, but they have thought of the essentials. The hotel is right by the airport, which was great for our early departure. Otherwise, it's about 15-20 minutes to get into the downtown area but the drive is easy. Everything was pretty nice. If I had to comment on one thing, the room appeared updated but the bathroom was a bit dated. It was still clean and functional, but cramped for my wife and I.
clean room The room was clean the bed was bad the help was fine but the exterior was filthy . The stair rails were very filthy an the whole outside area was generally "crappy"
was a one night stay a place to lay your head. in and out on the way to someplace else. clean and close to the freeway arrived late was harder to find a parking spot thye had parkking just harder to find a spot I liked.
The room was clean and had no problems. It seems like a sketchy area, didn't feel completely safe as a woman traveling by myself.
Very noisy location (near freeway), and very loud all night: music, foot traffic on balcony, etc. Room door was already open when I got there. Older facility in need of external update. Basic Motel 6 room on the inside, but I wouldn't stay here again.
I didn't get robbed.
Location Cleanness of the room, no shampoo or conditioner, no iron board; iron $10 deposit. The smell of the room
It was located near a hyvee. Cleanliness could be improved.
Proximity to the airport, cheap, nice staff. The room's filth level puts your average frat house basement to shame. The police were roaming around in the morning, I assume to serve some warrants. This is definitely the type of place you'd find people with outstanding warrants hanging out.
The staff was nice, polite. Beds were awful, the ac did not pull the mold smell, or cool the room very much.
Toilet was hard to flush without pushing down real hard. Shower u had to let the water run for 10 to 20 mins just for it to get hot. Stains on the carpet. No screen to leave your window open.
beds were comfortable, requests to front desk were handled promptly booked one night by company and one by self- had to checkout and then checkin again-why can't the hotel take care of this if staying 2 nights? business meeting was in basement room which was crowded 1st day and not well lit when moved to a larger room the following(lights out)-no breakfast offered- comparative hotels had at least a continental breakfast- street lights/stop lights at night prevented curtains from being open as flashing, fellow attendee at meeting found bed bug on her shoe before going to lunch- front desk said someone else must have brought it in and not to worry as they wouldn't leave in conference areas?? did not have issue in our room as checked but still concerned as to other areas in hotel
Friendly staff. Bad odor in room. Stains on carpet. Dead bugs on window sill.
The staff were nice I asked to be placed by my self on and end, I was placed right by the office. I let that slide. I paid a 26.00 deposit to bring my dog with me, she is generally very quite; however, due to the non stop foot traffic all night, the lady screaming in the lobby, the tweakers all over the place trying to get into my car she barked at every noise most of the night. When I left I was covered with red bite marks down both of my legs. My dog and her blanket were also covered. I have to wash and use extreme heat to dry everything as well as having my dog bathed and her kennel cleaned. I was very disappointed in my experience at the specific Eccono Lodge. I will not be staying here again, ever.