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It is nicely designed, the setting and bar area is very relaxing. Nice & quiet location. Room confort was not exactly what I have expected (e.g. in order to switch off the lights, you have to get up from your bed!!). Very limited selection of English speaking TV channels. The language skills of the staff is also not sufficient for such a deluxe rated hotel!!
Great welcome, excellent decor, comfort etc and a great restaurant
The rooms were very good, comfortable and quiet. I would like to stay there again. My husband suffered from backache just the evening before we had to leave to Paris to catch the plane. At the reception I asked a desk clerk if it was possible to stay a little bit longer than check out time. He offered us to keep the room one hour longer than check out time but he also said he would charge the room if we decided to stay longer than the given time. For us, it would had been a great help to have the room for two hours rather than just for one hour. In a five star hotel, which was definitely not overbooked, it should be all right to keep the room a little bit longer because of illness (because of backache it was very painful to sit in the foyer and wait for the taxi).
Interesting decor Delicious lunch Think it would be a good idea to extend the menu, so that lunch and dinner not the same on the same day
The large central atrium and general design and style. No
A very stylish hotel and a beautiful building. Comfortable beds and Clarins products in the bathroom! Breakfast was a fairly small choice considering its a 5*
Good location and very nice bar. Bistro is a good option if you do not want to walk into the City. Not the cheapest option in Lille (but you do get what you pay for). Traditional room we had was also pretty small.
The room was smaller than implied on website
Comfortable, well run, helpful professional staff Car parking not the easiest
we could benifit from an extraordinary promotion from your site...otherwise we find the hotel would on the expensive side even with all what it offers...
der lugtede fugtigt på gangen afløb i bruseren var stoppet elevator virkede ikke den første dag der stod rigtig mange store kasser i receptionen meget små værelser spartansk indretning vender ikke tilbage til dette hotel har bestilt et med mere comfort og hygge
helpful staff. parking no tea or coffe in room. only i meat and i cheese at breakfast
location, close to eurostar and the city shops lack of facilities to make hot drink . very hot had to sleep with window wide open even when it was snowing!
Convenience, very close to ESC Lille, shopping centre, city centre, train stations. The staff was very kind and helpful. the room can get a bit noisy early in the morning, it's too close to a busy avenue. And if you shut the windows the room gets too hot.
Clean, comfortable and good value for the price. Excellant location for Eurostar and city centre.
Good location, cheap, free internet. Late check in, at 15.
Good location - near Lille Europe station and city centre. Good basic rooms and good value buffet breakfast. None
Good location, easy for parking in the hotel car park Room was small, smelt stale, wall paper falling off the wall and plug sockets were loose and dangerous.
Friendly staff, everybody spoke english and was very helpfull No Wi-fi in rooms.
Hotel Lille Europe is well located for a stopover related to Lille Europe station. The room was very dark, seriously overlooked by the shopping centre behind the hotel, and rather cramped.
The best point of the stay was the breakfast room which has a lovely outlook.
The bathtub was huge and deep. I was in town for sports and it was nice to be able to take a bath after a long day on the field. The bed was also very fluffy and comfortable. The location was perfect and the staff were all incredibly helpful as well. Room service was very limited and not very good quality. The bar downstairs can get very loud which makes it tough to sleep if you're there over the weekend. The climate control in the room was locked and the set temperature was a bit too high for my tastes. The rooms are also quite small.
Very little....... the room was clearly only designed to take two beds and would have been cramped at that, it wasvery small. When we booked a 3 bedded room we expected to have a room suitable for such a use The clear misuse use of a 2 bedded room for 3 bed use, this was a mis-representation of what was originally offered, we therefore only stayed one night instead of two. We would not recommend this hotel for these reasons to anyone else
City centre location.
Hotel is old and needs to be renovated!!!!
Car Park entrance / exit very tight with a large car
visit the town
Reasonable value and location Rooms very small, no space to open two sets of luggage in a twin room!
clean rooms, quiet for sleeping but rooms were quiet small the breakfast room had 2 coffee machines but only 1 worked so there was a lineup, then the the working one quit working
When we discussed our concerns re over the quality of services the staff we dealt with were very u.derstanding but in the absence of the manager on the night and again the next morning ,were unable to confirm a refund for the one night of the stay The quality of the room was extremely poor, bed uncomfortable, bathroom poor, room overlooked a rubbish tip. There was no evidence of the good French cooking one hears of as our food wa still frozen solid when it was served We were booked to stay for 3 nights but checked out after one, sadly we could not get away quick enough
Very friendly and helpful staff who went out of their way to provide information. I stayed in room 316. Comfortable. However, the shower was really terrible. The thermostat was so bad that I was either frozen or scalded.
The reception staff as well as the bar staff were friendly & helpful.
- most rooms do not have air-con - internet access is very expensive - room service list is short - food is not good - takes forever to get served in the bar
The bar with the pianist The view from the room - looked out on to roof. Asked to change but staff unaccommodating and unfriendly
Location is very good and own parking a plus. The professional and helpful staff are the hotel's greatest asset. Although the ground floor public spaces are first rate the decor in the rooms and corridors is tired and needs a revamp. Old carpets in the lifts, corridors etc and tired bathroom fittings etc are not up to the price bracket for this hotel.
Over priced, very disappointing. No air con in a room charging 150 Euros. not recommended, our room was a good size but very 'tired'. You even had to pay for the internet access in the reception area. I formed the opinion that this hotel wanted every penny from you. I would not recommend and I would not stay again.
The building is beautiful and, for the Braderie weekend, quiet. The room was large and well situated within the building. Dining facilities were limited and, being Braderie weekend, overbooked. Perhaps we should have been warned about that. Also,in spite of advance booking through a "value for money" site, we were charged the highest room rate. I was not aware I was booking a suite, since it was called a superior ROOM! We did not need a suite and that was a waste of my money.
Polite staff, very clean room Bathroom basic
Conveinience for Lille Centre
Very comfortable hotel, relaxing and very appealing.
the building. the surroundings.The dinner on Wednesday 1 August. The beds were very hard..Breakfast could have been much better.Dinner on Thursday 2 August was very poor indeed.
Great location, clean comfortable room and helpful staff and the bonus of a really good breakfast Bar closes at 11pm??
Room was fabulous, overlooking the Grand Place. Well worth the supplement. Room large and bathroom very spacious. The bar is a night club and although music stopped at midnight it could be heard throughout the hotel.
Location, old fashion but comfortable It smells cigarette everywhere...
great location. large rooms. friendly staff. nice breakfast. assisted with childs additional bed. smelly room and toilet.
It was central for our needs for one overnight stay
The room was spacious, the bed very comfortable and luxurious. The room was furnished very pleasingly. The staff in the breakfast room were also very warm and charming. The toilet room was not very well ventilated.
Asked five times for a tray of coffee making facilities before we actually had one put in our room
Location was excellent, 15 mins walking from Lille Train Station, close to Grand Place, lots of shops and restaurants around. floors and furniture a bit old, it needs renovation works. A bit expensive for what they offer, but I guess you are paying the location.
Mainly the staff, very welcoming and friendly. Really helped you. Nothing
very nice & comfortable hotel The nearest car park remained closed untill 12 noon on sunday and we were not informed about this
Proximity to the centre, lots of restaurants, Christmas market. Lovely big room. No information given on restaurant opening times. No wash hand basin in the toilet which was separate and around the corner from the bathroom.
Clean, location to rail and City. Big modern rooms. Air condition.
the location of the hotel was very convenient for the Eurostar and only 10 minutes walk into the city centre. We had two evening meals during our stay in the hotel restaurant. The food was very good and excellent value.
Staff were helpful, room very nice, excellent location
Service level of the staff
large spacious room, very quiet, very good bed, extra clean bathroom
The front office, specially Mr. Ghanmi (?) and the other lady, sorry cannot remember, were very friendly and helpful. The bartender Luc was outstanding. In a hotel, from my experience, if the staff are warm and friendly , that takes the edge out of everything. The dining is too limited and constrained, menuwise.
It was a nice big room with a good view. It was also very conveniently located not just for the station but also for the main town. The design inside and out is very nice. The bed was a bit too soft. It felt very much like a business hotel and could be made a bit more welcoming to attract tourists.
The views over Lille from a Privilege room, good location in quietness.
Very pleasant spacious room (903) The airconditioning was not good - temperature in room was too high to sleep comfortable
The hotel was very conveniently situated outside the main railway station and a short walk (10 minutes) from the centre of town. The room we had was spacious clean and had a view over the city (with the station in the foreground of course!) It was difficult on arrival to find out where to stop to check in. We had to drive round a couple of times (a very busy road runs in front of the hotel) before we parked on a taxi rank several hundred yards away and walked to the hotel to ask staff. Reception then directed us to the station car park which was 20euros a day with no discount for guests. There were no other parking options. Felt that 200euros a night was a bit steeep but is was in an ideal situation. Entry to the lifts from reception was by use of your room card. Managed to crack the system on day two but it is a little confusing - until you read the instructions!! Also a waste of time as you could always wait for the next lift coming down and enter without using your card.
location, service, breakfast little noisy from other rooms and elevator
Very convenient location and superb restaurant just down the road.
The room was comfortable, and good for the price, it is also situated in the old part and very quite area one comment is that only one english channel was available , these could be increased since only french stations were available
Friendly staff very good location excellent rooms
convenient location , formula with parking and breakfast included is good value for money Breakfast was ok, but already 1:30 hrs before end breakfast, eggs, bacon, cheese, ham etc were finished, however, there was plenty of other breakfast items (Danish, flakes, croissants...)
Location in old town, quiet except for when they had a big late event at the hotel! Rather impersonal
It was nice and quiet also the arrangement of the beds and room
Its location: in the centre of the old city No
Extra charge for basic continental breakfast annoying as room rate high enough to cover
Hotel staff was very friendly. Hotel is good located in the centre of Vieux Lille.
friendly and helpfull staff, flexibility of timetable no elevator, no hangers for towels
Good location, close to Rail Stations, which was essential to me wasn't really easy to find it from the first time. Numbers of buildings in Lille are rarely seen and hotel is situated a bit aside of the street. So the main thing is to find KOOKAI shop and hotel is just on the right next to it.
central location, nicely renovated, nice "salle de séjour" rooms are rather small, but with modern equipment, air-conditioning is used for heating (which worked fine in the room I had)
On arrival the hotel looked strange and when you climbed a set of stairs the reception area was small but the room was very comfortable and quite sizable plus the hotel was well placed for sightseeing, restaurants and shopping
Small, clean hotel in the centre of the city!!!! In tha bathroom there were now hangers to hang on towels etc ...
The rooms on the lower floor can be noisy
Very friendly and helpful staff, excellent location. We stayed in the privileged room no 104. As we investigated next day, it was the only room from the Privileged range on the 1st floor that had ridiculously small bathroom. "Small" is actually a massive understatement - the layout was awkward and one needed to do some gimnastics to pass the sink to get to the toilet. Once in place the sink could be used as a head support... Additionally there was a bad smell from drains in the room. This room 104 shouldn't be classed as Privileged. If we were placed in one of the other Privileged rooms with normal bathroom I would give the room high grade.
Right in the middle of the city. Perfect for a weekend break!
It was very clean and in the very city centre No lift and a lot of stairs, not really practical for heavy luggage.
The hotel is newly-renovated - very stylishly - and the superior double room that I had was large and comfortable and overlooked the street leading to Place du Rihour. The hotel's location is fantastic - easy walking distance from the main train and local metro stations and to key sights. Generally, the staff were friendly and helpful, especially the young woman on reception and the housekeeper. The only aspect about my stay that I didn't like was the noise made by the delivery/cleaning trucks that started to arrive in the normally pedestrian-only streets between 6 and 7 am.
Jeg kan ikke sige meget, da vi havde bestilt 2 værelser i 3 nætter, men kun benyttede 1 nat, vi havde fået forkerte oplysninger omkring Antik-marked i Lille, og da markedet først startede efter vores 3 nætter, rejste vi videre næste morgen, vi kunne ingen refundering få, da vi havde betalt forud. Dette syntes jeg er dårligt, man kunne godt give nogen reducering. Beliggenheden var ok til Antikmarkedet, men ikke til ferieophold, da der var langt at gå til den hyggelige bydel. v.h. Annie Lockenwits, Annie's Antique
Opholdet var fint og indtjekning gik hurtigt. Pæn og høflig optræden fra personalet. Håndvask i toilet rum
The check in was simple and the clerk was very efficient, extremely helpful and polite. The rooms were clean and the bed comfortable, and great stay with the hotel located a short walk from the Old Town and the Christmas Market. Wide range available for breakfast, but the hot food offering was limited and cold
We liked the location of the hotel. The staff were very friendly and helpful
Comfort of the rooms and the vast range of breakfast items
Excellent facilities. Very large rooms which were clean and very comfortable. Excellent facilities onsite with bar and good priced restaurant. Internet available. Friendly staff. Good location, only 5 minute walk to center of Lille.
clean modern hotel ,convenient for SNCF/ Eurostar breakfast seemed expensive.
Close to railway station Lille Flandre
The hotel was fine but nothing more. The location was the best point Very basic. Bed was bad and breakfast awful.
excellent location near the station and the city center; also very close to Euralille, which is a great shopping center; clean room; good breakfast My room was way too noisy because of the dysfunctional closing system of the window ; I was also very disappointed because the staff at the reception desk was not only unfriendly but also very rude.
Great location, very quiet despite proximity to station. Easy parking underneath. Excellent rooms, clean and functional.
Not very good location and no car park!!
Location being extremely close to the centre and it's local facilities Very noisey, not through traffic but other residents as no carpets on floors
We really enjoyed our stay at this hotel. Basic rooms, but very central location with restaurants and central sites on your doorstep. Staff are friendly and english speaking. Large parking building is directly across the street, but you must email them to book as very limited spaces allocated for the hotel. The cot for baby was already set up in our room without having to ask which is a first for any hotel we have stayed in. Would stay again.
We were 12 of us and all extremely happy about the hotel. It was basic but very clean, very confortable and very well located. Moreover the staff was very nice and very helpfull. Breakfast was great too. Really A+++, we'll come back! No. Maybe tea or coffee in the room would be good.
Sightseeing, drove to Brugges
Location was convenient for the City centre. Very convenient car parking Grumpy and unhelpful night staff. Getting two more pillows, which we had already arranged with the day staff, was not organised and the night porter was surly. Bathroom smelled of drains. Tiny lift which only serves 6 of the 7 floors.
The staff were very helpful and very polite and friendly Breakfast was very poor. Breakfast room far too small for number guests. Standard of cleaning was very poor. Litter was on the staircase on our first day or arrival and still there 3 days later when we left.
Location, in the centre of Lille, and parking available for 12€ The room was at the 7th floor, the last one under the room, there was a feeling that the space should normally not have been used for a bedroom, there were humidity spots on the roof. The pilows were ok but the matras was deeper in its middle than on the sides. Breakfast was served until 10 am only (on week-end they should be more flexible). I wouldn't mind all this for 70/80€ a night but not for 127€ a night ! But as I said, our room was on the last floor under the roof, maybe other rooms are better.
Clean and great location The hotelstaff at night (one man) was very drunk when he was working
nothing not up to standard of other hotels for same price in the area
The staff were exceptional. The location was superb great for shopping.The 24 hour desk was good. The bathroom was so small i had bruising on my body from bending around the sink to wash and pee.