Edmonton Hoteller

The convenience of being connected to the mall. Wasn't informed of the construction prior to booking, rooms looked out dated and beds uncomfortable and old for what you pay. There is always an incredibly long line for the elevators! The staff were friendly but not near enough vallet/concierge staff! They always looked stressed and wouldn't let me bring my own luggage to my room! Instead they wanted me to leave it in he front entrance unattended and they would bring it up when they could .... Not a chance!

Location What you pay is no where near the value. Over priced

The location being at the mall is excellent. Feels old, with poor staff.

Staff helpful Paying $15.95 for parking.

Staff were very courteous under obviously trying circumstances. It's not the hotel's fault but I wish we had known that it was full of guests attending a giant Rave party down the street. The room was nice but the activity in the neighbourhood and in the halls all night was disturbing to say the least. It might be wise to check on events going on at the nearby Shaw convention center when booking -especially if they involve large crowds and open drug use.

The location, downtown. Is great. The security features are great. The booking was charged to my visa 2 days before my arrival, when the confirmation says it would not be charged until I was actually there, and if I chose that method of payment. Also, the night room clerk was extremely rude to my adult daughter when she asked to have her room key card coded. (The cards frequently had to be redone as they did not work) She was interrogated severely and publically and was embarassed by his arrogance.

Bed was uncomfortable.

close to city transportation condition of windows were bad, music from club below was very loud

It looked okay.,, Crazy drugged up people in lobby. Bad service. Room had left over makeup and hair in bed.. To say the least. Cops all over the hotel... I'll never go back.

Good location next to Rexall Place. Close to LRT station. Quick and easy access from yellowhead highway.

Buffett breakfast was fantastic No real restaurants in the general area

great location

The underground parking was great. And the service provided by the people there was awesome Maybe get some lower prices on some single rooms.

Clean room, new carpet, looked like it was recently painted, in other words, the upkeep was good. Nice touches-larger bars of soap, large shampoo etc. nice quality towels, corners of the bathroom were clean--no soil buildup Would be nice to have crisper, ironed sheets and pillowcases.

Welcome, efficient check-in, proximity to Red Arrow bus depot and Grant McEwen University, 105 Street cafe breakfast buffet excellent, efficient check-out, quiet, comfortable non-smoking room with good bedding. The room was ready for a makeover - plastic shower/tub was slippery. Elevators are slow and ready for renovation. Hotel facilities directory was missing. Sliding closet door was de-railed.

Location /price was great because I booked 2 months prior to our trip !!

The breakfast buffet We booked a king room for the friends who went along with us, but there was no kingroom available. We wanted to pay on one bill for the two rooms, but it took a lot of time before we could this be done.

See Cons, as there was more than there was Pros. However, I should give my compliments to the reception and housekeeping staff, who were friendly and accommodating. I left my watch in the first room we were given (immediately switched), and housekeeping did report this, and it was quickly returned to me at reception when I noticed. I chose the Sutton Place in Edmonton based on a good experience at their location in Vancouver, which is a nice hotel. The Edmonton property is just not of the same caliber by a mile. The problems started on arrival: parking is not obvious, and no valet was present for directions (it was admittedly Sunday night). The parkade elevator was broken, and stairwell lock, so we ended up exiting through the back into a garbage filled alley. The first room we got had a very loud/on-the-verge of breaking heating fan, so I immediately requested a change of room (which was granted). The amenities are less than Sutton in Vancouver - the mini bar was empty (not stocked - I had been hoping to get some $10 chocolate on the company's dime), the wallpaper in the bathroom old and dirty (fan didn't work). The Television did not carry Sportsnet West, which forced us to go down to the lobby late at night to watch the Flames (lose unfortunately) in the playoffs. The elevators are old, the buttons don't work properly and when you arrive on the ground floor the movement of the lift is gut-wrenching. The hotel restaurant - Chop - is nicely appointed however has a relatively limited menu which we struggled with, as it was dominated by steak. Although admittedly a steakhouse, a hotel restaurant needs more options.

Were only stayed there for a few hours but really liked the location,service and price

We got an excellent price. The price for parking was outrageous at $26 per night. We were not told there was a lot across the street where you could park for $3 a day. The bathroom was not very clean.

Locarion Hotel location is only think I can think about as positive, my stay was short 10pm to 8am, when I got inside room floor was full of restaurant flyers, room insulation was terrible, could listen next room conversations if they talked a bit louder and all traffic. The worst was aircondition, every time it went on was really loud, woke up every single time it came on during the night. Not a pleasant experience, highly recommend to avoid this hotel

After arriving from south korea and booking in i found the room i was alocated had a leaking roof, the receptionist asked if maintence can have a look i heard nothing else. the facilities were a bit sporadic coffe cups one day none the next, brekfast was a truly fast experince, sit down and check shoved in my face before i had even had brekfast. im due to book back in the the same hotel i hope the rooms have improved Need to update website

had no hot water either morning at hotel . had to wait till afternoon. also room was extremally small

pool was very small. there is only one elevator bot working well always skipping floors. floors were dirty. staff bot wearing appropriate footwear

This hotel was a dump This hotel was a dump and it smelled bad

Rooms were clean and well made up - The room and hall way stunks of smoke. Our room was in a wing that was opposite of a smoking wing... No one mentioned this to me when I made my reservation. Also, when I was checking out I asked if I could get the 30% ama discount being advertised outside the hotel on the south side freeway (which I noticed when I had gone out that morning). I was told no, under no circumstances, as I was suppose to have asked for this when I checked in. I then tried to explain to the manager on duty that I didnt know about this discount as there was no sign in the hotel and no sign on the northe side freeway where I came in. I feel that this is very unfair and very tricky.. Almost like the hotel doesnt really want to give the discount.

Parking convenience, morning breakfest Hot tub was out of order and we did not know this before we arrived. It was one of the things we looked for when booking.

It was ok at best. Construction first thing in the morning. Room wasn't ready for a 3:15 check in. They did upgrade us, but the room wasn't clear of coffee cups when we checked in. Not a big deal, but I mentioned it to front desk and they didn't seem to care. Asked for a corkscrew and a few wine glasses, and the lady that dropped them off seemed more annoyed than anything else.

Location is good for downtown business Rooms run down, water stains on ceiling, plumbing issues.