Kitchener Hoteller

It was extremely close to where i needed to go. They did not have my room preference, it was FULL of hockey kids and there was no hot water for a showing in the morning...not a drop.

Location very dirty public areas, given inferior old room because booked online, offered cash upgrade to a 'nice room' on checkin, headboard fell completely off wall first time we sat on the bed and to top it all off we were bitten by bedbugs

The only saving grace for this hotel was the front desk staff. They were courteous and polite and helped us locate a different room as our first room was not up to standards. They were fantastic. Everything about the staff was what I didn't like about the hotel. The first room we were given smelled like someone had had a bonfire in it. Mattress was very old (high in middle, low on sides from years of use). Hot water lasted only 3 minutes in shower

It had two swimming pools, although the outdoor one was very cold. 1st floor rm. was VERY FAR from the front entrance. Long walk. Dark hallways, low ceilings, facing noisy highway, broken hot tub, dilapitated sauna. Sour coffee. ENTIRE HOTEL HAS NO QUEEN BEDS, just dbls & kings. Too tight for a family. Unpleasant.

We had a trip with friends and found location of this hotel suits our needs well. Beds are really comfortable, front desk staff are really friendly. Choice for breakfast buffet is limited but kids can eat free, so no complains. There's no elevator access to the 'wing' part of this hotel, the wing part looks more like motel style from outside. Inside the room, toilet looks dirty.

They were doing construction in the hallway during the stay. They started with the power tools at 7:30am. Clearly this is a value stay place, slightly better than staying at the university of Waterloo residence, but nothing to brag about

Bed was nice, liked some of the decorating, big TV. Gentleman at the front desk was very helpful and nice. Bathroom quite rundown,tap very touchy and hard to adjust to the safe temperature, no glasses. really missed them! THe online listing said no amenities in room but got there and there was a microwave and a fridge. Couldnt get on the WIFI

The manager of this property went out of his way to help in any way he could. l am in my mid sixties, and slightly handicapped; and he bent over backwards to make sure my stay was as comfortable as possible, all things considered. Unfortunately, the premises were not up to his standards of customer service. He is to be lauded for his genuine kindness and care for a guest's well being. l was in a designated "Non Smoking" room... the blankets and bedspreads were covered in cigarette burn holes, and a light layer of grit. The smoke detector had been removed leaving only bare wires. My clothes wreaked of smoke even though l don't smoke. The toilet paper had no holder. There was a coffee maker but no coffer or other supplies. There was a bar fridge which was so uneven, anything l put in it fell over when l opened the door. The area to hang up clothes was located over the fridge, so anything of any length laid across the fridge to. There was no clock or clock radio in the room, nor were there any hand rails in the bathtub/shower area. The lighting was very bad, casting a "yellow" glow over everything, causing me to use the wrong makeup, (l was going to a wedding). This property should not be featured on your list of hotels to recommend. Especially when it was advertised as $45 and turned out to be $73.00 ... if a property is advertised, at least have the honesty to use the the dollar value of the country wherein it is located, don't leave us to find out you have quoted US$ in a CDN city!

Were sent to two rooms that were not ready. Were not really cleaned thoroughly. Found an onion ring on the floor near the bed. TVs were horribly out of date and remotes sometimes functioned.

The location was good for the venue that we were attending. The room wasn't clean,needed vacuuming and the bathroom floor was dirty.The bathmat had black mould on it so I didn't feel it was clean enough to use the bath. Our unit is in need of renovation. There was a big patch of filler on the door.

Not worth the price at all . I felt I was cheated for this garbage I paid 71 dollars

The staff was very friendly and courteous. The room was well stocked with supplies. Very economical for its intended purpose.