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Hotel staff was great! Run down, dirty room with worn furniture, mildew in shower. Not at all up to Sofitel standards
There was renovation work in the hotel. We could mot sleep because of the noise .That is why we have stayed only one night instead of 10 nights
Really good in every terms. I am thinking to go there again i the near future
The nice view of the bar on the 8th floor
Helpful staff Having to pay a €20 supplement for a river - facing view
Very attent personnel, excellent panaramic view on the city at breakfast and bar. Even at breakfast, i was being served pasteries and coffee without having to stand up...excellent service. no welnesscenter to relax after a busy working day.
Hotel staff is really excellent. The beds are incredible, never seen something like that. Good location. Nothing.
The very courteous and caring concierges at the door on arrival unloading the car, taking care of the luggage diligently and assuring that the car would be parked securley and safely.
really pleasant staff and magnificiant lobby. great location for shopping in this nice city. really clean rooms. bedrooms could need a little style refreshment.
Very handy for walking and within the areas of interest and to Gare Perrache (railway station).Sofitel is above average standard and within expectation for a good four star hotel. Hotel bistro was very good indeed. The breakfast view area over the city was excellent however the prepared fruit selection and sometimes quality was not as good as expected though still overall breakfast very good.
the room, 716, was under the restaurant, and very very noisy until 1 o clock in the morning.
The hotel is well located and is excellent.
Excellent room accomations. Outstanding decor. Pleasant staf. No.
The room was beautiful, the bed was incredibly comfy, and the rest of the hotel was lovely too. Staff are very friendly and the location is brilliant - perfect for a city break.
The staff were helpful beyond expectation. The location is fantastic. We had a corner room and the view from every window was stunning. The decor is very stylish and the hotel has wonderful little rooms to sit and enjoy tea/cpfee or just to read or chat. nothing
I stayed at hotel with a friend of mine. I had given my credit card information when I booked a room (16th of Nov.). We were asked to pay at information desk at hotel and my friend paid by her credit card. When I checked my credit card payment I saw that the room rate of 340 Euro was also taken from me. I have written to the hotel and waiting for reply.
I was supprized that my reservation was canceeled when I arrived, but I maneged to find another one
Staff was great and very accomidating Keyed lock to room was difficult to operate for my wife.
Comfortable, welcolming, clean, proximity to great sites and restaurants in Lyon I resent paying extra for wi fi!
We loved the decor in the hotel especially the bar which is spectacular. Although we had booked a superior room we were given the smallest, most out of the way room in the hotel. The attitude of the hotel staff was far from helpful or friendly.
I wonder why for 2 consecutive days, the shampoo and soap were not replaced. I needed to ask them before I can have it.
The location of this hotel is surperb. On a cobbled street in the dining & partying district, this is a great spot! Kids will scream past your windows at 4 am but that that's what you came here for..right...? Situated on the Pres'quile everything is at your doorstep: clothes, food, transportation... etc. Front desk was very helpful and gave us a map we used despite the tourism office's map. Surprised to find the couch was our bed (fold-out). And stricter renting rules than Switzerland (ie pay up front, nobody collects your garbage). but location was worth it. Charming hotel in a very desirable area. Great value for money.
1) Nicely equipped kitchenette just buy your oil,salt,sugar than u have everything to cook 2) Superb location 1) Slow elevators, if you don't wanna waste your time stay in lower flats 2) In summer lots of noise coming from the street, as it is very busy, no air condition so you have to open the windows and run the fan 3) Old furniture, worn out 4) Only cable internet however its relatively fast er than wifi 5) Once in a week cleaning isn't good
Location was excellent for the sightseeing and resturants There was a lack of convienence shops in the area for provisions and also the arrangements for cleaning were unclear. Studio rooms were very small.
The location was very good with many restaurants and shops nearby. Our apartment overlooked a noisy square, so we were worried about being able to sleep, but the hotel had double layered windows, which completely blocked out the noise. The hotel had on-site parking, which was a major plus, but accessing the garage was very difficult. We had to navigate tight turns though a pedestrian area, and the remote didn't work on more than one occasion.
It's in the best location and neighbourhood it could ever be, good to have a microwave with grill, dishwasher,ironing machine, rooms are spacious enough even for the studios. There is no vacuum cleaner or any other cleaning instrument to clean your room, as they don't do it if you are staying less than a week, Slow elevators are an issue, there is no A/C in the rooms, Rooms are clean but really old, its time for a renewal for the hotel
Lyon is an amazing city. The apartment was in a great location in terms of the shopping district, the sites and there are two underground stops not far away. The apartment was spacious and well equipped. There were mosquitos, which was awful!Make sure to come with anti-mosquito sprays. Also the apartment looks over a very busy and very noisy bar/pub area which made it really difficult to sleep.Though the windows are doubleglazed etc. In Summer, I could imagine it being unbearably warm.
The hotel was very central with easy access to shopping and the historical sites. The hotel was self contained and was very well equiped. Some minor maintenance issues (shower head can not be adjusted from waist height, towel drying rack is coming off the wall and instructions for dishwasher/griller etc only in French)
location excelent, comfort good, large space per suite, good matresses, very polite staff, good and very usefull room facilites, free internet in reception lobby, problems with ventilation in the common lobbies , toilet and bathroom but not very annoing, need maybe an airconditioning system
location was great. It has a small kitchen and a nice bath Bed was in a sleep sofa. Not quite as comfortable as a standard mattress, but was acceptable. Room was not serviced daily
Nice room, LCD tv set, the staff was all right. You have to walk at least 10 minutes to find a subway station.
The suits are very spacious and well-decorated. Nice views from the rooms. Very nice old lift. Someone forgot a jacket in our room and it was also lot of web on balcony.
Very good location for the tourist with easy access shops, rivers etc. Breakfast was disapointing. Although served until 10:30, food wasn't replenished after 09:45. Minor point. Also, due to holidays, there was no bar in the hotel.
Excellent central location
The hotel reception staff and the room were lovely.
Excellent location, friendly staff, good breakfast, very nice room with excellent bed.
Very good location, just in the heart of Lyon. Staff was quite good and professional. This charming Hotel, besides it's an ancient bulding, give us all the comodities needed, with the "french glamour".
Very charming hotel, in the old French style of the city of lyon, located in the mere center of the city. Very confortable and spacious room. The staff was very welcomed and helpfull with any of uour request.Excellent breakfast in a beautifully decorated room.
Perfect location, excellent view (junior suite, the corner of the building), nice and helpfull personnel (special thanks to Zhanna!) The only thing (but not too importaint!) - when you step on the floor it makes a wooden sound, probably there's an old wood under the carpet.
Excellent location right in the center of the shopping district, friendly staff, charming decor, excellent breakfast, quiet room, updated bathroom. The bathtub could have been cleaned a bit better, and for some strange reason - perhaps cultural - there was no shower curtain provided, making a shower a rather wet affair.
Hotel person is very kind.
det var en god betjening ved tjek ind og ud. god beliggenhed i forhold til Metro kun 2 stationer fra centrum
Spændende hotel i moderne stil i gamle rammer. Et lille slot med god beliggenhed tæt på shopping og floden. Værelset var smagfuldt og hyggeligt. Restauranten var ikke åben alle dage.
God komfort, super godt nettilbud. Morgenmad helt i top. Central beliggenhed på Presqu'Ile Beliggenhed kunne være hyggeligere (mellem en banegård og en motorvej), men man var ikke generet af støj.
location= hot water= clean sheets and towels We were aparty of five and were a;ll put on different floors
It was very cheap and very close to the metro station.
We have asked for quite room during reservation but we get one next to elevator and it was not quite room
nice location, easy access to the main train station, comfortable room, great value
It is at a walking distance from the center of the town and near the railway, bus, tram and subway stations. It is on a nice park with a lot of trees. I had a nice view from my window.
I think the hotel is in need of redecoration, new carpets, revamp the televison system, improve the speed of the wi fi,( It was so slow I couldn't book my fight home)
Convienient location just off autoroute, if passing through. Plenty of places to eat nearby.
It's a clean & decently spacious room. It can get noisy when the crowd at the bar next door gets rowdy.
The room was so nice. It was the nicest hotel in France I've ever stayed in. It felt so much like home, like I wasn't away or in a hotel.
Clean room, very close to SNCF station.
Beliggenheden. Ligger meget centralt for både den nyere og den gamle del af byen. Der var problemer med morgenmaden. Kaffen og teen var lunken. Personalet var for lang tid om at genopfylde det lune tilbehør. Værelset kunne godt trænge til en grundrengøring. Toiletterne var ikke særlig effektive.
Venlig service, overraskende god morgenmadsbuffet, værelse med det man har brug for. Dårlig hårtørrer.
Hotellets standard er fin til prisen. Mulighed for tresengsværelse. Venligt personale, som dog ikke excellerer i engelsk. Morgenmad kan tilvælges. Beliggenheden mellem Station Lyon-Perrache og Place Bellecour lige ved metrostationen Ampère er ideel til sightseeing og shopping. Gode cafeer og fremragende restauranter kan uden besvær nås til fods.
Personalet : meget venlige, søde og imødekommende, også overfor ønsket om en " ekstra " morgenanretning til vores datter, som bor i Lyon. Man følte at personalet var til for gæsterne ! Beliggenheden af hotellet : yderst fint - lige i centrum og i behagelig gå-afstand fra " næsten alt ". Alt i alt var vi meget tilfredse med hotellet. Hotellet bør om muligt få indrettet værelser med såvel eget bad som toilet, selv om det nok kan være lidt sært. Dobbeltsengene bør nok forsynes med 2 enkeltmadrasser, så man ikke " begge falder ind mod midten ", når man sover.
perfekt placering til storbyferie, og skønt med parkeringsmulighed. Lidt snævert med spisning om morgenen, men et udemærket hotel. Det kunne have været godt med et sted at sidde, men forståeligt nok var pladsen udnyttet til værelser
The location was excellent
Staff was helpful and it was close to old town.
The location was excellent, situated half-way between Place Bellecour and Jacobins, one block from the Soan; and just a short walk to Place Terreaux. The Desk staff were exceptionally helpful. We stayed at the hotel for two weeks and were completely satisfied. (The breakfast was quite nice, but our preference was to go to Cafe des Jacobins each morning, rather than eat at the hotel.) Nothing.
The room was compact, but very clean and very comfortable. The staff were friendly and helpful and the location made it very easy to explore Lyon on foot.
i liked the hotel place in the city , near to everything and didin't have to take metro or taxi . room should be cleaner
This hotel is in the perfect location. My room was extremely clean and the bed and pillows were very comfortable. Small room, but that's ok, i was traveling alone. Comfort and cleanliness is number one for me. It was my first time visiting Lyon, I would like to return as soon as possible. Loved it! I would definitely stay at this hotel again and recommend to others.
Staff very Friendly
Location to attractions was excellent very clean and friendly hotel breakfast was lovely easy to find hotel right by a underground train station Rooms were alittle small
The hospitality of services for the price Nothing specific
Friendliness of reception staff. Despite arriving early I was allowed to check in as my room was ready. Breakfast more than sufficient. Location excellent: close to shopping area and my meeting place. Good value for money, I can certainly recommend this hotel to fellow travellers.
It's extremely well located Rooms are small, breakfast is extra 12 EUR, rooms can be noisy at night, probably not worth the price paid (75 EUR)
Close to city, easy access to subways etc ...
Position of the hotel. The staff were very helpful and friendly.
Helpful reception desk staff Prostitutes stationed on same street next to hotel during the afternoon
Good clean room and good value breakfasts Size of the cups for having coffee etc in our room. Too small