Hotel staff is really excellent. The beds are incredible, never seen something like that. Good location. Nothing.
Hotel staff was great! Run down, dirty room with worn furniture, mildew in shower. Not at all up to Sofitel standards
There was renovation work in the hotel. We could mot sleep because of the noise .That is why we have stayed only one night instead of 10 nights
Helpful staff Having to pay a €20 supplement for a river - facing view
The very courteous and caring concierges at the door on arrival unloading the car, taking care of the luggage diligently and assuring that the car would be parked securley and safely.
Very handy for walking and within the areas of interest and to Gare Perrache (railway station).Sofitel is above average standard and within expectation for a good four star hotel. Hotel bistro was very good indeed. The breakfast view area over the city was excellent however the prepared fruit selection and sometimes quality was not as good as expected though still overall breakfast very good.
Very attent personnel, excellent panaramic view on the city at breakfast and bar. Even at breakfast, i was being served pasteries and coffee without having to stand up...excellent service. no welnesscenter to relax after a busy working day.
really pleasant staff and magnificiant lobby. great location for shopping in this nice city. really clean rooms. bedrooms could need a little style refreshment.
Really good in every terms. I am thinking to go there again i the near future
the room, 716, was under the restaurant, and very very noisy until 1 o clock in the morning.
The nice view of the bar on the 8th floor
Comfortable, welcolming, clean, proximity to great sites and restaurants in Lyon I resent paying extra for wi fi!
I wonder why for 2 consecutive days, the shampoo and soap were not replaced. I needed to ask them before I can have it.
We loved the decor in the hotel especially the bar which is spectacular. Although we had booked a superior room we were given the smallest, most out of the way room in the hotel. The attitude of the hotel staff was far from helpful or friendly.
I stayed at hotel with a friend of mine. I had given my credit card information when I booked a room (16th of Nov.). We were asked to pay at information desk at hotel and my friend paid by her credit card. When I checked my credit card payment I saw that the room rate of 340 Euro was also taken from me. I have written to the hotel and waiting for reply.
Staff was great and very accomidating Keyed lock to room was difficult to operate for my wife.
The hotel is well located and is excellent.
I was supprized that my reservation was canceeled when I arrived, but I maneged to find another one
The room was beautiful, the bed was incredibly comfy, and the rest of the hotel was lovely too. Staff are very friendly and the location is brilliant - perfect for a city break.
The staff were helpful beyond expectation. The location is fantastic. We had a corner room and the view from every window was stunning. The decor is very stylish and the hotel has wonderful little rooms to sit and enjoy tea/cpfee or just to read or chat. nothing
Excellent room accomations. Outstanding decor. Pleasant staf. No.
Spændende hotel i moderne stil i gamle rammer. Et lille slot med god beliggenhed tæt på shopping og floden. Værelset var smagfuldt og hyggeligt. Restauranten var ikke åben alle dage.
det var en god betjening ved tjek ind og ud. god beliggenhed i forhold til Metro kun 2 stationer fra centrum
God komfort, super godt nettilbud. Morgenmad helt i top. Central beliggenhed på Presqu'Ile Beliggenhed kunne være hyggeligere (mellem en banegård og en motorvej), men man var ikke generet af støj.
Staff was helpful and it was close to old town.
The room was compact, but very clean and very comfortable. The staff were friendly and helpful and the location made it very easy to explore Lyon on foot.
The location was excellent, situated half-way between Place Bellecour and Jacobins, one block from the Soan; and just a short walk to Place Terreaux. The Desk staff were exceptionally helpful. We stayed at the hotel for two weeks and were completely satisfied. (The breakfast was quite nice, but our preference was to go to Cafe des Jacobins each morning, rather than eat at the hotel.) Nothing.
i liked the hotel place in the city , near to everything and didin't have to take metro or taxi . room should be cleaner
The location was excellent
Excellent location right in the center of the shopping district, friendly staff, charming decor, excellent breakfast, quiet room, updated bathroom. The bathtub could have been cleaned a bit better, and for some strange reason - perhaps cultural - there was no shower curtain provided, making a shower a rather wet affair.
The suits are very spacious and well-decorated. Nice views from the rooms. Very nice old lift. Someone forgot a jacket in our room and it was also lot of web on balcony.
Very charming hotel, in the old French style of the city of lyon, located in the mere center of the city. Very confortable and spacious room. The staff was very welcomed and helpfull with any of uour request.Excellent breakfast in a beautifully decorated room.
Excellent central location
Excellent location, friendly staff, good breakfast, very nice room with excellent bed.
Perfect location, excellent view (junior suite, the corner of the building), nice and helpfull personnel (special thanks to Zhanna!) The only thing (but not too importaint!) - when you step on the floor it makes a wooden sound, probably there's an old wood under the carpet.
Very good location for the tourist with easy access shops, rivers etc. Breakfast was disapointing. Although served until 10:30, food wasn't replenished after 09:45. Minor point. Also, due to holidays, there was no bar in the hotel.
Very good location, just in the heart of Lyon. Staff was quite good and professional. This charming Hotel, besides it's an ancient bulding, give us all the comodities needed, with the "french glamour".
The hotel reception staff and the room were lovely.
Hotel person is very kind.
Room comfort I was travelling by myself, so I would have thank a bit more of tourist advices from the staff at reception which I asked and I did not received properly. Also the area is ok, but if you arrive late at night and you came alone, and you are a girl it is a bit lonely (not 100% safe) street.
Quiet area, clean and with all facilities A bit far to walk to the city centre, better to take the metro
Friendly & accommodating nature of staff. Rooms although small were modern, clean & comfortable. Although relatively close to the city and main attractions if walking it did mean a trek through the main station which was a little univiting at night.
Very nice bathroom facilities (clean, modern, aesthetic), kind staff, price.
Good for the price, clean, checkin super easy, checkout too. Nice and helpful staff. Nice lounge/bar area. Nice buffet breakfast. Easy access via public transport, ideally in the center of the city. Wifi spotty in the room, works better in lounge/bar area.
It is near to the railway, tram and bus station.
The bath room is very clean and neat. The shower is comfortable. The TV, none of the channels were shown clearly, no sound even!
Air conditioning. English speaking, helpful staff. Short walk to central Lyon. Free WiFi. Street parking outside hotel (pay at machine). Unpleasant area - hookers on the corner of the street.
Friendly staff and easy access to public transport No aircon/fans in the rooms
Location. Lack of car parking.
pleasant and helpfull staff, clean rooms and goog breakfast.
The location was great. Within a few hundred metres of the A7 motorway and 10 min walk from the mains shops and central square.. The staff were very welcoming and helpful. The breakfast was excellent value for money. Nothing.
The hotel was very comfortable, clean and the staff very friendly. The only downside was the lack of tea, coffee making facilities in the room.
The room was pleasant and a great value. Having a light breakfast included in the price was a nice bonus. The staff were all happy to speak English (our French is limited), and were very friendly and helpful. The room was small and a bit cramped. However, we were in Lyon to see the sights and explore the city, so the size of the room was not a problem for us at all.
I was pleased with its proximity to attractions in the area and the ease of nearby local transportation. I found the room comfortable and clean. The exterior appearance could be improved upon.
lovely hotel, very comfortable beds, room a nice size, breakfast included in the price. Reception staff very nice and very helpful. Would definetely stay here again. very close to metro station. Not noisy at all! breakfast was on the small size but very typically french
location was walking distance from the center the rooms at 3rd floor poor, small not very clean
The staff was very helpfull. They permitted us to use the computer at the front desk to print our boarding passes. Even though our French is poor at best, we were able to communicate easily with them. The location was very convenient - just a few minutes walk to the Perrache train station. The room was suitable only for sleeping. There was no space to sit or move about. We knew this going in and did not expect anything else. This pretty much defines a two star hotel in France.
The location is wonderful! Just a couple of blocks from the Perrache train station, and within walking distance to wonderful markets, museums, shopping... so much more. The staff gave recommendations for dinners at small restaurants you might otherwise miss, and they were fabulous eateries, just what Lyons is known for! There was a sitting lounge and a breakfast room that were "quaint" and they were doing major renovations in them as I was leaving. I was very pleased with this little hotel. Great value for the money.
The hotel was close to Lyon Perrache station which makes travelling easy. It is also close to a little outdoor mall area which was good for finding something to eat. The building was under renovation when we stayed but it looks like it is a very nice building and will be quite pretty inside when done. The hotel was fine but the renovations were a little noisy and when we arrived there was no water for a few hours (a bit tricky washing hands/going to the bathroom etc.). It was fine for a short trip since we were mostly out of our room, but I found the lack of notification regarding the renovation a little frustrating, and when I asked about maybe the 6 euro breakfast as compensation the lady at the desk flattly refused. Oh also the bathroom was really awful. Honestly the smallest I have ever seen with the worst shower in the world! Overall the hotel was okay, but I wouldn't stay there again, I didn't like the feel of the place or the lady at the desk that much.
We have asked for quite room during reservation but we get one next to elevator and it was not quite room
The room was so nice. It was the nicest hotel in France I've ever stayed in. It felt so much like home, like I wasn't away or in a hotel.
It was very cheap and very close to the metro station.
nice location, easy access to the main train station, comfortable room, great value
Clean room, very close to SNCF station.
I think the hotel is in need of redecoration, new carpets, revamp the televison system, improve the speed of the wi fi,( It was so slow I couldn't book my fight home)
location= hot water= clean sheets and towels We were aparty of five and were a;ll put on different floors
It is at a walking distance from the center of the town and near the railway, bus, tram and subway stations. It is on a nice park with a lot of trees. I had a nice view from my window.
Convienient location just off autoroute, if passing through. Plenty of places to eat nearby.
It's a clean & decently spacious room. It can get noisy when the crowd at the bar next door gets rowdy.
The staff were fantastic and their english was very good The walls were paper thin, you hear everything from the surrounding rooms.
staff all helpful on directions restaurant recomendations and extra heating etc for room
Overall very pleasant experience with good location. We did not consider taking the breakfast because it was too expensive.
good , central location. close to shops, metro, tram and perrache station
The room was big and of excellent quality
Location very near to Train station and city centrum There was no hair dryer in the room
Friendly staff ready to help. Central location good value business and leisure hotel for Lyon.
spacious rooms staff very helpfull good location near station and shops lift was not working but staff lugged up bags and were very apologetic
The location suited my business trip & the breakfast was good. The room was uncomfortably hot & the bed not very comfortable
Staff were helpful and took initiative Shower head didn't secure to the wall properly
perfekt placering til storbyferie, og skønt med parkeringsmulighed. Lidt snævert med spisning om morgenen, men et udemærket hotel. Det kunne have været godt med et sted at sidde, men forståeligt nok var pladsen udnyttet til værelser
Personalet : meget venlige, søde og imødekommende, også overfor ønsket om en " ekstra " morgenanretning til vores datter, som bor i Lyon. Man følte at personalet var til for gæsterne ! Beliggenheden af hotellet : yderst fint - lige i centrum og i behagelig gå-afstand fra " næsten alt ". Alt i alt var vi meget tilfredse med hotellet. Hotellet bør om muligt få indrettet værelser med såvel eget bad som toilet, selv om det nok kan være lidt sært. Dobbeltsengene bør nok forsynes med 2 enkeltmadrasser, så man ikke " begge falder ind mod midten ", når man sover.
Hotellets standard er fin til prisen. Mulighed for tresengsværelse. Venligt personale, som dog ikke excellerer i engelsk. Morgenmad kan tilvælges. Beliggenheden mellem Station Lyon-Perrache og Place Bellecour lige ved metrostationen Ampère er ideel til sightseeing og shopping. Gode cafeer og fremragende restauranter kan uden besvær nås til fods.
Friendliness of reception staff. Despite arriving early I was allowed to check in as my room was ready. Breakfast more than sufficient. Location excellent: close to shopping area and my meeting place. Good value for money, I can certainly recommend this hotel to fellow travellers.
Close to city, easy access to subways etc ...
Good clean room and good value breakfasts Size of the cups for having coffee etc in our room. Too small
The hospitality of services for the price Nothing specific
Staff very Friendly
Location to attractions was excellent very clean and friendly hotel breakfast was lovely easy to find hotel right by a underground train station Rooms were alittle small
Position of the hotel. The staff were very helpful and friendly.
It's extremely well located Rooms are small, breakfast is extra 12 EUR, rooms can be noisy at night, probably not worth the price paid (75 EUR)
Helpful reception desk staff Prostitutes stationed on same street next to hotel during the afternoon
Very enthusiastic host/hotelier! Location was also excellent. A bit small, but you do get what you pay for.
We liked the location, as one is right in the middle of downtown with lots of shops and restaurants around. Excellent access to public transport. Excellent sound proof windows plus a fully functional air conditioning. Nothing really. In this price range (2 star hotels) this is definitely a very good choice.
The staff was very helpful and kind, specially the Colombian guy at the reception. The room and the hotel in general were very clean. The location is the best ever, just in the city centre, close to everything you might need. The room was a little bit small for a double bed and a baby cot, plus all the lugages. Apart from that it's a good value for money.
The staff at the reception desk is very friendly. Location is also amazing, bang in the city center, which is surrounded by many shops and restaurant. Great for shopping. Well,,none really. A cheap place to stay, and the room is not bad. Overally, I am satisfied with what I paid for.
The location on the shopping street. There were hairs and scabs in the bed sheets so we had to sleep on top of the blanket.
Excellent location with very friendly staff. Very good value for money. LCD TV with cable, free WIFI :), clean. No soap in the bathroom :(
It's exactly in the city-center very close to Rue Republique (famouse by lots of shops). in the near-by streets there are plenty of restaurants & cafes! Please add soap into bathroom and some cheese for breakfast.
This hotel is fine for someone on a budget. As it happened I used it solely as an overnight stop, but it would be fine for someone doing site seeing on a budget. Excellent location, ridiculous to complain about late night noise if you are staying in a city. It was pretty basic. Don't look for any luxury touches, you won't find them.
Very good location , and delicious breakfast. Had great trip in Lyon :)
cheap and well located