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Convenient to tourist area and ambience
I went there for business, so I would have preferred free 24hr internet access.
Location and ambiance The bathroom shower
The concierge, Gerard, is a wonderful asset to the hotel. All staff were very friendly [ which is essential ] and efficient. The room is very compact and the mezzanine bedroom very hot and stuffy with inadequate air-conditioning.
It is really difficult to find if you arrive by car, clearer instructions required in advance. We also thought that the superior room we had was very small and very dark and the windows overlooked a walkway!
Beautiful hotel with great staff in good location While we loved this hotel customers who like modern minimilist/ functional designed buildings probably would not.
Interesting room layout, luxury feel and excellent location in the old town. Attentive staff. Nothing comes to mind.
The extremely helpful, knowledgeable and pleasant staff. The beautiful public spaces. No listing of available TV channels. No wall bracket for shower, making hands-free use impossible.
Location in Vieux Lyon. Hotel does not live up to the expectations raised on the web-site. Our room did not have the level of comfort that one would expect for a four star hotel. Charging 50 euro's for breakfast is expensive.
The hotel is well located. The large open halls are beautiful. n some ways it is a strange hotel. Is it a spa-hotel? No not really.
Service was Exceptional Unreal Restaurant Romantic Great bar and Lounge English a non-issue (if you don't speak French) Very Comfortable Room was a bit small and shower/tub was quirky but to be expected being used to American Hotels.
Smuk udsigt over Lyon, meget høfligt, hjælpsomt og opmærksomt personale. Smuk bygning, dejligt værelse. Priserne står ikke helt mål med kvaliteten. En morgenmad til 18 euros (som kun består af noget brød, kaffe og juice) er lige i overkanten. Fitnessrummet var meget pauvert (kun 3 maskiner og ikke en gang et løbebånd). Massagen var for dyr (80 euros) i forhold til kvaliteten.
We stayed at an apartment next to the hotel which was reasonably priced, right in the old city center. They have a car park very near the hotel.
Great location, helpful staff, very convenient for exploring the old aspects Lyon. Internet service didn't work at all. Had been down for over one week.
We were given one of their best rooms which was extraordinary, large and impressive with antique furniture - matching silk hung walls, curtains and bed spread - modern but eccentric bathroom with good sized bath. The service from a young staff was friendly and efficient. Only part of the building had a lift. If you dont like 55 steps up of various ages dont book the above room!
We had booked an apartment located in an annexe but on arrival were offered an upgrade to a junior suite serviced by a lift for an extra 4 Euros, which represented excellent value given the location. The suite was quite dark as it was painted in a deep shade of rosy red and there was impact damage to walls in both sitting area and the bathroom which suggested a lack of care.
Beautiful, comfortable room each with unique decoration drawing on traditional local skills, excellent location.
the location it needed a bit of updating..the room was the same as last time we stayed 7 years ago...mattress hard, lights not working, tatty blinds.
Good position in the old town surrounded by restaurants, and quiet. The mattress was very old, probaby the same one when I last stayed tehre 15 years ago!
Outstanding location, charming restoration and decoration, the Asian woman in Reception evenings was very efficient and helpful. Maintenance of the facility seems to be an issue, unfortunately. Our room was only superficially clean. The was a loud noise of running water in the toilet. The young man in Reception during the day seemed relatively uninterested, in the noise and just about everything else. The 18euro breakfast is not worth it.
The front desk service was excellent the room was very spacious and the bathroom was well set out. The room we were in was a bit noisy from the street.
The hotel had a unique atmosphere which we really enjoyed. The young man on reception was most helpful in sorting out our parking problems. Everything about it felt very special and we really enjoyed our stay, we were sorry it was for only one night.