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The very courteous and caring concierges at the door on arrival unloading the car, taking care of the luggage diligently and assuring that the car would be parked securley and safely.
Helpful staff Having to pay a €20 supplement for a river - facing view
The nice view of the bar on the 8th floor
Hotel staff is really excellent. The beds are incredible, never seen something like that. Good location. Nothing.
There was renovation work in the hotel. We could mot sleep because of the noise .That is why we have stayed only one night instead of 10 nights
Very handy for walking and within the areas of interest and to Gare Perrache (railway station).Sofitel is above average standard and within expectation for a good four star hotel. Hotel bistro was very good indeed. The breakfast view area over the city was excellent however the prepared fruit selection and sometimes quality was not as good as expected though still overall breakfast very good.
Really good in every terms. I am thinking to go there again i the near future
Very attent personnel, excellent panaramic view on the city at breakfast and bar. Even at breakfast, i was being served pasteries and coffee without having to stand up...excellent service. no welnesscenter to relax after a busy working day.
Hotel staff was great! Run down, dirty room with worn furniture, mildew in shower. Not at all up to Sofitel standards
really pleasant staff and magnificiant lobby. great location for shopping in this nice city. really clean rooms. bedrooms could need a little style refreshment.
the room, 716, was under the restaurant, and very very noisy until 1 o clock in the morning.
The hotel is well located and is excellent.
I wonder why for 2 consecutive days, the shampoo and soap were not replaced. I needed to ask them before I can have it.
The staff were helpful beyond expectation. The location is fantastic. We had a corner room and the view from every window was stunning. The decor is very stylish and the hotel has wonderful little rooms to sit and enjoy tea/cpfee or just to read or chat. nothing
Staff was great and very accomidating Keyed lock to room was difficult to operate for my wife.
Excellent room accomations. Outstanding decor. Pleasant staf. No.
I stayed at hotel with a friend of mine. I had given my credit card information when I booked a room (16th of Nov.). We were asked to pay at information desk at hotel and my friend paid by her credit card. When I checked my credit card payment I saw that the room rate of 340 Euro was also taken from me. I have written to the hotel and waiting for reply.
The room was beautiful, the bed was incredibly comfy, and the rest of the hotel was lovely too. Staff are very friendly and the location is brilliant - perfect for a city break.
Comfortable, welcolming, clean, proximity to great sites and restaurants in Lyon I resent paying extra for wi fi!
We loved the decor in the hotel especially the bar which is spectacular. Although we had booked a superior room we were given the smallest, most out of the way room in the hotel. The attitude of the hotel staff was far from helpful or friendly.
I was supprized that my reservation was canceeled when I arrived, but I maneged to find another one
The hotel reception staff and the room were lovely.
Excellent location, friendly staff, good breakfast, very nice room with excellent bed.
Excellent central location
Hotel person is very kind.
Very good location for the tourist with easy access shops, rivers etc. Breakfast was disapointing. Although served until 10:30, food wasn't replenished after 09:45. Minor point. Also, due to holidays, there was no bar in the hotel.
The suits are very spacious and well-decorated. Nice views from the rooms. Very nice old lift. Someone forgot a jacket in our room and it was also lot of web on balcony.
Very good location, just in the heart of Lyon. Staff was quite good and professional. This charming Hotel, besides it's an ancient bulding, give us all the comodities needed, with the "french glamour".
Very charming hotel, in the old French style of the city of lyon, located in the mere center of the city. Very confortable and spacious room. The staff was very welcomed and helpfull with any of uour request.Excellent breakfast in a beautifully decorated room.
Excellent location right in the center of the shopping district, friendly staff, charming decor, excellent breakfast, quiet room, updated bathroom. The bathtub could have been cleaned a bit better, and for some strange reason - perhaps cultural - there was no shower curtain provided, making a shower a rather wet affair.
Perfect location, excellent view (junior suite, the corner of the building), nice and helpfull personnel (special thanks to Zhanna!) The only thing (but not too importaint!) - when you step on the floor it makes a wooden sound, probably there's an old wood under the carpet.
Venlig service, overraskende god morgenmadsbuffet, værelse med det man har brug for. Dårlig hårtørrer.
Beliggenheden. Ligger meget centralt for både den nyere og den gamle del af byen. Der var problemer med morgenmaden. Kaffen og teen var lunken. Personalet var for lang tid om at genopfylde det lune tilbehør. Værelset kunne godt trænge til en grundrengøring. Toiletterne var ikke særlig effektive.
The location was excellent
The room was compact, but very clean and very comfortable. The staff were friendly and helpful and the location made it very easy to explore Lyon on foot.
Staff was helpful and it was close to old town.
The location was excellent, situated half-way between Place Bellecour and Jacobins, one block from the Soan; and just a short walk to Place Terreaux. The Desk staff were exceptionally helpful. We stayed at the hotel for two weeks and were completely satisfied. (The breakfast was quite nice, but our preference was to go to Cafe des Jacobins each morning, rather than eat at the hotel.) Nothing.
i liked the hotel place in the city , near to everything and didin't have to take metro or taxi . room should be cleaner
Staff very Friendly
Position of the hotel. The staff were very helpful and friendly.
It's extremely well located Rooms are small, breakfast is extra 12 EUR, rooms can be noisy at night, probably not worth the price paid (75 EUR)
Close to city, easy access to subways etc ...
Friendliness of reception staff. Despite arriving early I was allowed to check in as my room was ready. Breakfast more than sufficient. Location excellent: close to shopping area and my meeting place. Good value for money, I can certainly recommend this hotel to fellow travellers.
Location to attractions was excellent very clean and friendly hotel breakfast was lovely easy to find hotel right by a underground train station Rooms were alittle small
The hospitality of services for the price Nothing specific
Good clean room and good value breakfasts Size of the cups for having coffee etc in our room. Too small
Helpful reception desk staff Prostitutes stationed on same street next to hotel during the afternoon
The staff at the reception desk is very friendly. Location is also amazing, bang in the city center, which is surrounded by many shops and restaurant. Great for shopping. Well,,none really. A cheap place to stay, and the room is not bad. Overally, I am satisfied with what I paid for.
Very enthusiastic host/hotelier! Location was also excellent. A bit small, but you do get what you pay for.
We liked the location, as one is right in the middle of downtown with lots of shops and restaurants around. Excellent access to public transport. Excellent sound proof windows plus a fully functional air conditioning. Nothing really. In this price range (2 star hotels) this is definitely a very good choice.
The staff was very helpful and kind, specially the Colombian guy at the reception. The room and the hotel in general were very clean. The location is the best ever, just in the city centre, close to everything you might need. The room was a little bit small for a double bed and a baby cot, plus all the lugages. Apart from that it's a good value for money.
The location on the shopping street. There were hairs and scabs in the bed sheets so we had to sleep on top of the blanket.
Large room (for France), comfortable, quiet during the night and excellently located. Very little. Good value for money hotel. There are the ominous stairs, but I knew about them when I booked the hotel, so they did not really bother me. I did not take the breakfast so I cannot say much about it.
The superior rooms facing the Theatre place are very nice, spacious room (for french standard) the double bed is very small
Location in town centre. Many stairs and no lift.
Location, very close to old town and view if room looks at the teatre square
Reception was helpful and pleasant, breakfast was good value at 6 euros, room was spotless, location could not have been better for sightseeing, reasonable value for money There is no lift, and 40 stairs up to Reception. The rooms are on two floors, above Reception, with a further 10 or 20 stairs.
The location of the hotel was great for the main sightseeing and restaurant zones of Lyon. The rooms were simple but fine for the price. No