Mesa Hoteller

Breakfast

We liked their breakfast and location Their bathrooms were not clean. There was black hair all of the sides of the wall and looks like the inside of it has never been scrubbed. Sucks that I couldn't wash my children. they have a fridge that was gross . We will not be staying here again

The waterpark was supposed to open on February 18th per the website and a phone call to the hotel - so we booked from February 20th to 24th. What they failed to inform us was that the Waterpark was only open the weekend before and the weekend afterwards. When we arrived on the Monday the person who greeted us and showed us to our room talked about the Waterpark being great and only later did we find out it was closed. We got 2 nights of the facility fee refunded, however the other 2 nights were not refunded and we chose this hotel especially because of the waterpark. Very disappointing.

Location close to venues and restaurants Staff asked for us to write a good review if we enjoyed everything. It's their job to make me want to write a good review. After many years on customer service I found it very tacky that managment asked me to write a good review

Nothing The service The Customer Service The Reservation Desk

My room was next to the pool, the rooms were a good size, staff was amazing, was given late checkout until 1:30 for no charge, the golf terraine is gorgeous, there were other families there on Saturday which made it nice for my daughter to play, pool was very clean, there are 2 pools, the smaller pool is nicer, pool is open late, hot tubs are large, store across the street, lots of restaurants around, no bedbugs. Hot tub wasn't working by large pool, furniture in room is from 1967 and smells accordingly, rooms feel like a mix between a skanky motel and retirement home, the whole place feels like a retirement home, I went to the restaurant and it was gross, waitress was very rude to me and I left, rooms don't feel very secure, some really shady looking guests, towels are nasty, purchased Lysol wipes and wiped down my ENTIRE room after I was told my room was non refundable, it was filthy, including the toilet, bed very uncomfortable, there was blood on my sheets.

The 1st we was given was dirty, needed updated. We asked for a second room, it was also dirty & needed updated. The 3rd room was dirty, needed updated & the beds were not made. We asked to cancel & they agreed. We would not stay in any of these rooms even if they were free.

No continental breakfast as promised Hot tub was closed due to repairs the other one was packed so wasn't able to use it.

The front desk guy that checked us in was very friendly. Stains on sheets and pubic hairs in bathroom.

Horrible! Never experience such rude & uncaring staff. I was put in the back of the hotel. I check into my room to find an uncleaned room! Very messy, alcoholic beverage bottles & an empty container of vodka on the floor. The room stunk like alcoholic beverages & cigarettes. I took pictures of the room on my phone & showed the front desk staff. They denied the room being dirty & refused to get me into another room UNTIL I call Kayak to see if I can be placed elsewhere. Then the front desk staff worked with my spouse to get us into different rooms. I was offered a one night free stay for inconvenience since the rooms had king size beds and one room had a sleeper sofa but the second room only had a couch. No roll away beds were available. Orignal rooms booked was for two queen beds. I never called back the manager for free room stay. I was soo disappointed with the Ramada staff. I don't think I want to book rooms with Ramada again.

Comfy bed, really good curtains which blocked out almost all light. Spacious room. Shower had clearly not been cleaned - there were several longer hairs still in it and some shorter ones too. Otherwise the room was quite clean - it seemed like the maid had literally forgotten to clean the shower. People in room next door were smoking pot and very noisy. Not hotel's fault, but the fact there was a door between the rooms meant that the pot smoke went under the door into our room such that we could smell it strongly, and made the noisy neighbors worse. Maybe the hotel would have dealt with both situations well, but we had arrived from a long trip and were too tired to complain.

This was the lowest priced place I could find in Mesa for this particular night. There was a glitch with the room key the staff was helpful and brought a new key to me so I could get into my room. The room was clean overall, but the rooms also show their age. Honestly Ramada does not seem to have updated the facilities just slapped their name on the main sign. There are still signs for the original place Dobson Ranch. It was difficult to park and I had to park on the far end of the complex in relation to my room. The room was clean overall, but the rooms also show their age. There might be mold in the bathrooms I could not tell for certain. The bed was not comfortable.

Clean, nice neighborhood, close to restaurants and stores Thin walls, tub leaked onto carpet on our second day

Nothing Upon our arrival and check in, we were assigned a room on the fifth floor. Having brought a number of items for family members, we needed to unload our vehicle as the Motel is located in a high crime area; full of abandoned buildings which previously housed Night Clubs, Pubs, Movie Theaters, Restaurants, and Strip Malls. I went in search of a luggage cart to speed and easy the task. Not finding any in the area of the elevator, I returned to the lobby and asked the front desk attendant where they stored them. I was informed they could be anywhere in the Hotel. After searching seven floors, I finally found one outside in the parking area. It was the one, and only one for the entire Hotel. Next problem we encountered was when I flushed the stool in the bathroom and water sprayed out from between where the tank sets on the bowl. I notified the front desk of the problem, and following repeated notifications to the front desk of the leak, it was repaired on the fourth day of our stay. During our stay, the fire alarm went off three times resulting in our evacuating the Hotel down five flights. The Hotel was undergoing major repairs due to the roof leaking and major water damage to dry wall in many areas of the Hotel. The quality of the Continental Breakfast was very poor and second rate. We went out for breakfast after the first morning.

The hotel was convenient to shopping and close to our golf school. The front desk staff were really nice, but they didn't appear to be overly competent. The room was not cleaned properly; bathroom sinks not cleaned; bed very poorly made with bedspread left piled on the floor.

The facility appears to be clean and the grounds and pool are very nice. It is a good location for our purposes. Hot water was in short supply--especially in the evening. Although the bed was soft and comfortable--the sheets were paper thin and better quality linens could have added comfort to the sleeping experience

Easy check in They boast "millions of dollars in recent renovations" but the rooms are just awful. I remember this resort from many years ago, and at the time it was very nice. They have basically let the whole place become run down and have milked it for all the money they can get out of it. It is a run down crappy "resort" now, and should be condemned.

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